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"A friend recommended this site for the purchase of our new double wall oven. I was pleasantly surprised at the very competitive prices and excellent reviews. When I called to order our oven the salesman was very friendly, efficient and answered all of my questions. I felt like I was ordering from a local company. The oven came within 2 weeks in perfect condition. The freight company was very professional and delivered the oven into our garage. We had it installed today and it is working beautifully and looks great in our kitchen."
"After reading the reviews I was a bit hesitant to order from Goedeker's. I am glad I did order though, I saved a ton of cash over local merchants. I did have to wait a good while from order date, until the merchandise actually was shipped and sent to the local delivery company. Goedeker's sent a couple of emails prior that looked generic but told me that my order was expected to arrive at their warehouse within 72 hours. Well many more hours (days) passed after the emails. I think the actual time was about 2 1/2 weeks. I opted for white glove delivery and they unboxed everything in my home and took the old disgusting stove the previous homeowner left.Overall I am satisfied with my purchase from Goedeker's. Just keep in mind that the delivery is far from quick, but hey its free. If you are having doubts, use Paypal pay after delivery service. The only thing I would like to have been different is, a better tracking of the shipping process. I did like that I received a copy of the shipping manifest. When the local delivery company called to schedule an appointment for delivery, they told me that Goedeker's only shipped 2 of 3 items. I reminded the local delivery company that I had a copy of the manifest that was signed by them, showing all 3 peices were signed for. Guess what? they delivered all 3 peices when they came. Thank you Goedeker's for saving me money. "
"Perfect appliance 400 dollars cheaper than anywhere else. Shipped super fast, well packaged, exactly as described, great instructions and dimensions on website--who could ask for better. Love it!"
"Very Very friendly service! We loved using this trustworthy company and knew we would get exactly what we asked for. We love that it's a company based on christian values as well. Quick delivery and was quick to help with questions."
"I went to Sears to shop/compare gas cooktops to replace my old electric one. After finding one that met my needs and budget, I went online to compare prices. Goedeker's site was easy to navigate and find what I was looking for. The price was about between 20 to 25% less than Sears, in part because no sales tax. Everything went smoothly with the online order. I used PayPal and Goedeker's quickly confirmed the order. Apparently the cooktop was not a stocked item and Goereker's had to order/receive one before it was sent to me. This was not clear when I ordered. It was about 10 days before I heard from Goedeker's that my order arrived at their warehouse and was being prepared for shipping. It went out the next day FedEx and arrived when scheduled. Everything seems fine, it works as anticipated. I wouldn't hesitate to order from Goedeker's again. The only suggestion I would have is that Goedeker's provide an "estimated arrival time". I have a sense that they don't stock bigger items and order when they receive an order. The delay didn't impact me, but might impact someone who is having some work done and needs the item at a certain time for a contractor to install. "
"Excellent service with unbeatable pricing. Saved over $350 on a $2000 refrigerator. Kind of skeptical buying appliances online at first but figured I had to give them a try because of the price difference. Big box stores all say they can match but when you throw free delivery and no sales tax at them they can't do it. Delivery time was good and we are totally satisfied with our purchase. "
"My entire kitchen appliances were delivered within 4 weeks after I placed the order. I am very pleased and completely satisfied with the services Goedeker's provided from pricing, online order, e-mail and telephone conversation and delivery. Goedeker's service is much better than I expected. I recommend Goedeker's without reservation!Peng Li, MDThank you again for your excellent service"
"We bought a wine fridge and it came broken. The people at Goedeker's have been helpful trying to show us how to repair it, but no luck so far."
"ordered ge cafe and received product in timely manner. was treated very from customer service. will definitely recommend to friends, and will order again from goedeker's "
"A few weeks ago I wrote a glowing review for Goedeker's, but my opinion has since changed after a week of back and forth with them about replacing my dishwasher that arrived in horrible condition. Their customer service has been very poilite, however, their resoulitions not so much. We order an oven and a dishwasher from this company. Both packages arrived in a timely matter looking perfect. We installed the oven immediately, but kept the dishwasher in the box until our flooring in our kitchen was installed. Upon opening the box the product still looked ok, but when we took all the packaging off we noticed it was totally damaged. We have been going back and forth with the company about replacing our dishwasher. Their resolution was to send us 2 of the parts that are damaged- 3 are damaged. They have not yet offered to replace the entire item, so we will see today if they accept it as a return at least. "
"Researched best Electrolux range price and Goedekers had it. Ordered the appliance and Goedekers answered any questions I had quickly, very impressive. Will definitely buy from Goedekers again! JB hunt delivered and did an excellent job. Installed, used the range once received a blemish in the glass surface called Electrolux they sent out a company to fix (diagnose) and they did. The service company went to order the parts and Electrolux refused them parts because the range was purchased over the internet and the parts had to come from a third party supplier in another state who has nothing to do with anything and it's been a battle ever since. I made four calls to Electrolux and every time they tell me it's taken care of only to find out the next day it's not. Buy Locally from a brand you can trust!"
"I ordered a wall oven via the internet. I never ordered from Goedeker's before, but read the reviews and the price was right, so I decided to give them my business. The ordering process was smooth with the exception of all the contact emails I received from Goedeker's went directly to my spam mailbox instead of my in box. I was disappointed with the lack of communication from Goedeker's once I placed my order. After a week, I ended up having to first email them for an update status on my order and when they never responded in two days, I then called their customer service. That experience was ridiculous. First, I was on hold for over 17 minutes. I finally hung up and called back and got right through. The customer service rep was difficult to deal with. He seemed inept at his job, unable to get me difinitive answers on the status of my order, and left me upset that I even ordered from this company at all. With that being said, I did receive a call a day later from the freight company with delivery info and received my oven the next day (although the freight company messed up my delivery time because they mistakenly left my oven on the dock that morning and had to reschedule a later delivery."
"Needed a small oven for a rental property and Goedeker's had the best price. Ordered it on-line and received it within two weeks, exactly what I ordered. They also called me to let me know when JB Hunt would deliver it. Good service."
"Great customer service! I purchased a Refrigerator, Range & an Ice Maker. Everything was delivered to my door. I will definitely shop here again.Thanks Goedekers!"
"In less than two hours, I received a reply from Goedeker's to my reguest for information about my order. It was not a computer generated form letter, but was from an actual person. Chelsea fully informed me about my order, it was not a generalized reply, but showed she had researched my order status. I replied and indicated my appreciation with the way Goedeker's does business, she replied with thanks."
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