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posted Jan-14-2009 “Its true, this order was handled very poorly. It was right during the Christmas Rush and the address she was having us ship to changed twice which caused additional delay. All in all it was lost in the mix and it is our fault. We do our best but we are not always able to solve all problems in as timely a manner as we would like. Especially during a Christmas Rush. We apologize again.”
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posted Jan-04-2009 
![Share](javascript:share_rating({"review_body":"There was a bit of delay over the holidays, but the company was quick to respond to my query. I received the order a couple of days later. For future reference, a UPS tracking number or an email from UPS would have alleviated any concerns. Overall, I was please to received the order in excellent condition due to good packaging. This company will get more business from me.","link":"http:\/\/www.resellerratings.com\/store\/Not_Your_Mama_s_Knives\/comment\/431808#comment431808","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Not_Your_Mama_s_Knives.jpg","store_name":"Not Your Mama\u0027s Knives","username":"jzaring","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"EXCELLENT PRODUCT, EXCELLENT PRICE, EXCELLENT DELIVERY.<br>","link":"http:\/\/www.resellerratings.com\/store\/Not_Your_Mama_s_Knives\/comment\/419044#comment419044","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Not_Your_Mama_s_Knives.jpg","store_name":"Not Your Mama\u0027s Knives","username":"VIETNAMVETERAN","rating":"5"}, "single");){kind=link}
"Placed an order on 1/31/08. Order was slow due to holidays but company put the wrong address on the shipping label which forced UPS to contact the company for the correct address. This delayed delivery another two days. When order arrived the knife wasn't what I ordered. The SKU number on the box was correct but the knife inside was different. I have e-mailed the company twice and called them three times. I have left electronic and voice messages (they won't answer the phone personally) explaining the problem and requesting a call back in an effort to resolve this discrepancy, but so far I have received no response.
The company's response is inaccurate. First the she they refer to is a he, and I never changed my address. They put a non existent address on the shipping label. They got it wrong, not me. Additionally, they have yet to contact me to resolve this matter. They admit it's their fault, but they aren't doing anything to fix it. "