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"I have placed my first 4 orders this past month with Xheli & Nitroplanes (they operate under several company names) and have spoken with their representatives on at least 4 occasions. Selection is decent when items are in stock. Parts availability is limited to certain products... Use caution. Pricing is competitive especially when on sale. Processing & delivery turnaround time is fairly quick. With Xheli, their free shipping is a plus. Beware: Return & exchange policy, even with defective or damaged products is very poor. You pay for return shipping & restocking fees... Read fine print. 3 out of 4 representatives I spoke with have poor & unprofessional customer service skills, though 1 excelled ("Charlie"). Hold times when calling can be lengthy. 1 item indicated online as being in stock was ordered & processed only to be told later that it was out of stock and delayed. 1 item priced "on sale" was not honored by company because they stated that the system was not updated in time to reflect the now full price. 4 orders placed were processed out of chronological sequence even when in stock. Some products (from Asia) have limited & poorly translated instructions & packaging info and may be outdated, incomplete or inaccurate. Some package labeling or instruction parts lists did not match actual contents. Management is very inflexible with customer service needs & issues. Overall customer experience is OK if you don't run into any unexpected problems."
This review was modified by Creative Ken on December 05 2010 03:28:07 PM
"I ordered the 5-Channel AirField RC P-51 Marie. This is a great ARF(PNP) aircraft. The attention to scale detail for a Foamy is superb. It comes with installed retracts and powerful motor. With a 4S battery, the performance is excellent. As usual Nitro models shipping time is great.."
"I am pleased with my order I recieved a great price and it arived promtly although I had a minor problem with the remote but I called them about it and they promised me they would send out a new part they also treated me well on the phone I will buy from them again soon well pleased."
This review was modified by rejoe821 on December 10 2010 12:03:06 PM
"Nitro Models have a very good verity of all kinds of RC models to choose from in any size / price range. The items were well described and pictures of all models so you knew what you were buying. Their on line purchasing was very accommodating and easy to follow. The response was quick with confirmation of purchase and shippment. The shippment was also quick and well packaged. I would recommend Nitro Models to everyone who was looking for the right model at the right price. Thanks."
"Awaiting delivery on the latest order. Previous orders were shipped promptly. Any e-mails I sent were helpful and response time was prompt. Very satisfied with their organization."
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posted Dec-05-2010 
posted Dec-05-2010 
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![Share](javascript:share_rating({"review_body":"I have placed my first 4 orders this past month with Xheli & Nitroplanes (they operate under several company names) and have spoken with their representatives on at least 4 occasions. Selection is decent when items are in stock. Parts availability is limited to certain products... Use caution. Pricing is competitive especially when on sale. Processing & delivery turnaround time is fairly quick. With Xheli, their free shipping is a plus. Beware: Return & exchange policy, even with defective or damaged products is very poor. You pay for return shipping & restocking fees... Read fine print. 3 out of 4 representatives I spoke with have poor & unprofessional customer service skills, though 1 excelled (\u0022Charlie\u0022). Hold times when calling can be lengthy. 1 item indicated online as being in stock was ordered & processed only to be told later that it was out of stock and delayed. 1 item priced \u0022on sale\u0022 was not honored by company because they stated that the system was not updated in time to reflect the now full price. 4 orders placed were processed out of chronological sequence even when in stock. Some products (from Asia) have limited & poorly translated instructions & packaging info and may be outdated, incomplete or inaccurate. Some package labeling or instruction parts lists did not match actual contents. Management is very inflexible with customer service needs & issues. Overall customer experience is OK if you don\u0027t run into any unexpected problems.","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/649854#comment649854","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"Creative Ken","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very good plane\/ Flies great out of the box. My first EDF and its awesome! Fast shipping and great customer service was great.","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/649851#comment649851","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"amtorske","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great experience. Easy to order, fast shipping. The product was everything it was advertised to be. Great website.<br>","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/649820#comment649820","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"sjorde","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the 5-Channel AirField RC P-51 Marie.<br>This is a great ARF(PNP) aircraft. The attention to<br>scale detail for a Foamy is superb. It comes with installed retracts and powerful motor. With a 4S battery, the performance is excellent.<br>As usual Nitro models shipping time is great..","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/649692#comment649692","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"murfer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great prices and FAST shipping. These people don\u0027t mess around.","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/648230#comment648230","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"roger33","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordering was simple, confirmation of order & shipping was excellent.","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/646035#comment646035","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"jlmunoztx","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am pleased with my order I recieved a great price and it arived promtly although I had a minor problem with the remote but I called them about it and they promised me they would send out a new part they also treated me well on the phone I will buy from them again soon well pleased.","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/645871#comment645871","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"rejoe821","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Nitro Models have a very good verity of all kinds of RC models to choose from in any size \/ price range. The items were well described and pictures of all models so you knew what you were buying.<br>Their on line purchasing was very accommodating and easy to follow. The response was quick with confirmation of purchase and shippment. The shippment was also quick and well packaged. I would recommend Nitro Models to everyone who was looking for the right model at the right price.<br>Thanks.","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/645100#comment645100","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"dnfrost7","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Awaiting delivery on the latest order. Previous orders were shipped promptly. Any e-mails I sent were helpful and response time was prompt. Very satisfied with their organization.","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/642928#comment642928","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"ken_levesque","rating":"5"}, "single");){kind=link}
"Price was good, Ordering was easy, the shipment was tracked and delivered on time, another happy customer!"