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posted Nov-17-2009 “10/20/09 2:33 PM
Thank you for sharing your experience. I do not see how you can put our company at fault since you have NEVER contacted us with the issue at hand.
We are always available to assist a customer with any post transaction issues, but we do have to be notified of them.
11/17/09 - We contacted the customer and resolved the issue by replacing the item with another brand.”
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This review was modified by 
posted Oct-13-2009 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I would like to thank Nightvisionplanet.com on their excellent communication\/help during the purchase and fast\/free shipping. I\u0027m very happy with the item I bought and they do ship to P.O. Box too via USPS. All in all will buy again..Highly recommended!;)","link":"http:\/\/www.resellerratings.com\/store\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net\/comment\/506980#comment506980","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net.jpg","store_name":"Night Galaxy, Inc. \/ Night Vision Planet \/ OperaGlasses.net","username":"JoeGlock","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received the Ranger Night Vision order on time. It was well packed and everything was in good shape. I have one minor issue in that I have not received the free Yukon hat yet after e-mailing Night Galaxy two times about it. Overall service was outstnding. I understand the hats are not in stock or on backorder.<br>I wanted to wear the hat at my hunting club to show<br>the other members what I bought and tell them about <br>the great service I received. I am stil playing with the Night Vision Ranger but feel it was a great deal and will definitely buy from Night Galaxy in the future as the need arises. Thanks to <br>all involved with this purchase. Please advise Night Galaxy to send me the Yukon hat when it comes in. Night Galaxy also has other products that I will possibly purchase in the future.<br>Sincerely,<br>Ken Cecil","link":"http:\/\/www.resellerratings.com\/store\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net\/comment\/505092#comment505092","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net.jpg","store_name":"Night Galaxy, Inc. \/ Night Vision Planet \/ OperaGlasses.net","username":"klcecil","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent Prices. Prompt shipment. Product exactly as described. It was a pleasure to purchase from this store.","link":"http:\/\/www.resellerratings.com\/store\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net\/comment\/504976#comment504976","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net.jpg","store_name":"Night Galaxy, Inc. \/ Night Vision Planet \/ OperaGlasses.net","username":"ishpak","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am happy to report that I found Night Galaxy to be very responsive both to my order and my return\/exchange. An additional plus is that I found their pricing better than all of the other sites carrying the same products.<br>","link":"http:\/\/www.resellerratings.com\/store\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net\/comment\/503307#comment503307","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net.jpg","store_name":"Night Galaxy, Inc. \/ Night Vision Planet \/ OperaGlasses.net","username":"Redultra","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The service was outstanding; delivery was fast and extremely well packed. The opera glasses were of extraordinary quality. Could not ask for anything more.","link":"http:\/\/www.resellerratings.com\/store\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net\/comment\/502326#comment502326","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net.jpg","store_name":"Night Galaxy, Inc. \/ Night Vision Planet \/ OperaGlasses.net","username":"webworkerz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shipment was fast, communication was great and the quality on the night vision goggles was awesome. For gen 1 no \u0022fuzz\u0022 or static on screen. Amazingly clear for what it was worth.","link":"http:\/\/www.resellerratings.com\/store\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net\/comment\/502124#comment502124","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net.jpg","store_name":"Night Galaxy, Inc. \/ Night Vision Planet \/ OperaGlasses.net","username":"DanTK421","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased these opera glasses for my daughter. She had her first opportunity to use them on 9\/24\/09. They are beautiful and proved very useful at the event we attended. She is very satisfied with them.","link":"http:\/\/www.resellerratings.com\/store\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net\/comment\/502100#comment502100","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net.jpg","store_name":"Night Galaxy, Inc. \/ Night Vision Planet \/ OperaGlasses.net","username":"gedra","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Night-Galaxy had the best price for the product I wanted--and their shipping was free! The service was amazing, as the night vision glasses I ordered arrived well-packed and by Priority Mail. The end result was a superior product at the lowest price possible which arrived in a very speedy fashion. This in turn resulted in \u0022the best birthday present ever\u0022, according to my son!","link":"http:\/\/www.resellerratings.com\/store\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net\/comment\/502049#comment502049","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net.jpg","store_name":"Night Galaxy, Inc. \/ Night Vision Planet \/ OperaGlasses.net","username":"JoannaK","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is an edit to my first review. Had a shipping problem that appears to be the fault of USPS and not Night Galaxy. Everything has been worked out. Alex from Night Galaxy is great and got everything taken care of for me. ","link":"http:\/\/www.resellerratings.com\/store\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net\/comment\/501982#comment501982","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Night_Galaxy_Inc_Night_Vision_Planet_OperaGlasses_net.jpg","store_name":"Night Galaxy, Inc. \/ Night Vision Planet \/ OperaGlasses.net","username":"noxtempusumbra","rating":"4"}, "single");){kind=link}
"I ordered the NIGHT COUGAR NVGs through ATN. The unit malfunctioned after my first use. I referenced the paperwork and was directed to contact ATN. To make a long story short, ATN took a month to respond and another month to finally tell me they could not help me. ATN then refered me to Night Galaxy. Once I contaced Night Galaxy, I was told I was past the 30 days return policy (even though I complied with the supplied customer service contact information...ATN). Night Galaxy would not let me return the broken product, but, for a small fee, they would upgrade me to a better quality set of NVGs. Being stuck between a rock and a hard place, I agreed. Night Galaxy's customer service did a good job of swapping out the broken product. However, the included paperwork should of instructed the customer to contact Night Galaxy and not ATN. Though I was disappointed that Night Galaxy would not honor the 30 day return, I was happy with their effort to appease the customer."