We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"The horror stories seem to be true. I did not read up on them before I started and it was really awesome for a month or two, I was getting 8-9 movies a week with 1 day turnarounds. We had just had a baby so we just laid back and watched movies until the honeymoon came to a screeching halt. Around Xmas the turnaround time went way downhill, I mean like 3-4 movies a week...maybe. I called them and was told that blockbuster offered a similar product and that I was free to leave when I returned the movies I had. The practice that I am experiencing is called 'throttling' and it is because in the world of 'unlimited' movies it is seen that someone getting as many movies as I do is not profitable. They should just come out and say that or give up. No customer support responses and long wait times for new releases to the tune of 3 weeks+."
"After reading through all the other negative comments about NETFLIX, I see that I am not alone. The preferential treatment during the trial period and the purposeful degraded service thereafter. Since the trial, shipping takes 2-3 days instead of 1, check-in takes 2-3 days instead of 1. Unexplained shipping delays for items listed as available now. Even though you can recommend movies they don't offer, it appears to be an exercise in futility. Apparently they think providing an area to make recommendations is good enough, although they never act on it, nor respond. They don't offer any way to contact customer service; the have a suggestion area. I tried this, to complain about their service. No response. As far as selection, I don't think its as good as BlockBuster (a really excruciatingly slow mind-numbing service, it actually hurts), I found they don't offer Superbit DVDs nor a lot the directors cut, unrated versions I was looking for. I thought it was great during the trial, but it sucks big time now! I'll be cancelling after this month is done."
"I signed up with Netflix in January of 2004. For the first 8 months, I experienced great turn around times and had minimal problems with discs that weren't playable. I never received a wrong DVD. There were very few times when I would send a movie back in the Monday run of the post and then not get something back until Friday. However, as of a few months ago this has changed.
Turn around times: I drop three DVDs off Monday morning at the post box. (I found morning makes a difference). Thursday I am e-mailed the confirmation that they received my e-mail. Friday I am e-mailed the confirmation that my movie shipped. Saturday I get one or two movies. Never all three. By Monday, I have all three movies; Tuesday I return at least one to keep a steady rotation. There is a serious lag there. I am 12 miles from the Santa Ana distribution center.
I didn't gripe about price. I was still renting DVDs for far less than Blockbuster and Hollywood Video and I never had to deal with fighting over a new release. When the price went up I was cool, when it went down I was ok as well. Even though they charged me regular price for November when the new price should have taken affect.
Customer service: I have written 19 letters to Netflix. I submit them via the suggestion box. There is no other way to get a hold of them. Their customer service is the worst I have ever seen. Netflix neither cares for their customers or loyalty.
Netflix is a company that will soon find themselves in serious trouble. Wal-Mart is a joke IMHO (mostly because they don't accept master card because they don't want to pay the extra 15 cents per transaction -- yet it's ok that we pay their taxes!). I have been a member of Blockbuster for just under 2 weeks. So far so good.
I think that Netflix has more variety, but I cannot stand a company that flies by the seat of their pants with total disregard for their customers.
Luckily, in my business I can track down executives of Netflix and contact them directly. Perhaps I would be invading their space, but their customer service practices are shoddy to say the least.
Earlier this week I received an e-mail regarding a new member subscription. Within 12 hours, I was sent another e-mail by Netflix apologizing for the mistake. Apparently, they're quick to dig themselves out of a whole, but as long as they have thousands of members, who cares about one or two.
Unfortunately, for them, I live by the motto "treat your customers right they'll tell 4 or 5 people, Treat them wrong, they'll tell the world."
I truly hope that Netflix is blown out of the water by other competition. Blockbuster may not have the variety, but they were so quick to help me when I needed it. Just in case they were quick to help since I am a free trial user, I decided to use a friend's account who has been a member for 2 months, I asked three lame questions on a Sunday night, and I had a response by Monday mid-morning. I was even called by them because they needed clarification on one of my questions.
If I sound upset it is because poor customer service is worse than sending cracked DVDs (which I have had 8 cracked DVDs and 6 unplayable from Netflix in 6 months). Given their turn around time, I haven't got the patience for their poor quality control.
The good: Netflix is great about missing DVDs. I had one that never made it to them and without question they knocked it off my list as a returned DVD. I commend them for that. Their site is also very easy to use. It has to be though because they have incompetent morons working for them.
"Netflix is still the best. I have never had a problem with delivery times. I live in a backwoods town hours from the nearest city and I receive my movies the next day. I've been using Netflix for three months and only once have I received a movie late.
Blockbuster is an evil company owned by fundamentalist religious people that edit the content of movies they don't agree with, or refuse to carry them. Same with Wal-Mart. "
This review was modified by eliza on November 08 2004 04:18:57 PM
"Netflix is still the best on the block. They are also the cheapest at the moment (after reducing their prices).
I have tried walmart blockbuster and gameznflix. Netflix wins hands down. Great turn around time and they have more TV series in stock than the other services. "
"I have had a 3-DVD account for several months. Delivery time is very good (usually next day), but not always next day (probably shipped from a different distrubution center). I select about 10-20 movies a month from them. I have not experienced the "longer wait" for movies others have complained about, after their free trial is over. Their selection is very good. They are the best on-line service. The only thing I don't like is when a DVD arrives cracked or unplayable. They will not send a replacement until they receive the damaged DVD. BlockBuster.com will send a replacement immediately.
My roomate tried out BlockBuster.com. They are cheaper. I have not been impressed at all. They frequently screw things up!!! Have had the service for about 2 months. Low quality control! 1. They sent the wrong season for Smallville, 3 DVD's!!! All the sleeves said Season1, but were from Season2. 2. Delivery time is hardly ever next day, usually takes 2 days. 3. Have had about 3 times when their DVD's were unplayable. They were scratched, not cracked from delivery. I think that they don't take bad DVD's out of circulation???!! Once, I had to order the same DVD title 4 times!! I even think they shipped the same bad DVD I had reported earlier, back to me! It had a really strange damage pattern, and i saw the same pattern on 1 of the replacement DVDs.
I tried out Wal-Mart. They were horrible. Turn around time for a movie is about 7-10 days! Hard to believe they could be that bad! "
"I like to get what I pay for and Netflix has a good idea. What I don't like is companies that sell you one thing and deliver another (bait and switch) and Netflix is just that type of company. During the first month I received 95% of the movies I queued promptly, after the first month service suffered severely. It was apparent that once your trial period is over this company earmarks the high volume users and degrades their services. This was proven when I would continually get "long wait" on new releases and friends that had submitted for a new account with Netflix could get these releases all day long. This wasn't a system glitch as I could remove and re-add the release but still received the "long wait" status. In addition to a delayed delivery of new releases, their turn around of received movies slowed down to a crawl once the first month trial was over. Netflix gives preferential treatment to members based off of high volume rentals and does not practice fair service practices. Nothing in their contract dictates penalties for this nor is it ethical in my opinion. I have since canceled service with Netflix and convinced a handful of interested participants to take their business elsewhere. Netflix does not deserve my business nor will I ever endorse them as a reputable online service. "
"I have been a customer for close to a year now and have been happy. There was only one time when shipments got mixed up, but they remedied the situation quickly. Anytime we have had a problem with a dvd, we mark the sleeve, send it back, and within 2-3 days it has been replaced. I would definatley recommend Netflix to anyone!"
"I've been a member for a couple years now. Overall the service has been good but their claims of "Netflix can reach more than 80 percent of its subscribers with generally next-business day delivery" really pisses me off. I live about 10 miles from one of their distribution centers. When the center opened last year I did receive next day service for a short while. Now 80 percent of the movies they ship take 3-4 days from the date they claim to have shipped them. Of course 98% of my returns are at their location the next business day. Don't get me wrong. It's not like I'm trying to view 6 movies per week for $20/per month. I've been more than happy to watch three movies per week. Only now in order to continue watching three per week I have to return the movie the very next day instead of having several days to watch it. Service going down and price going up. Maybe with the increase in price they can hire someone to actually get the movies to the post office by 5PM on the day they claim to ship them."
36,455 stores
1,205,475 reviews
6358 shoppers online now
Rating
Full Rating Profile
8 reviews 
Visa / Mastercard
American Express
Discover
COD
Check
International
posted Dec-03-2004 
This review was modified by 
![Share](javascript:share_rating({"review_body":"After reading through all the other negative comments about NETFLIX, I see that I am not alone. The preferential treatment during the trial period and the purposeful degraded service thereafter. Since the trial, shipping takes 2-3 days instead of 1, check-in takes 2-3 days instead of 1. Unexplained shipping delays for items listed as available now. Even though you can recommend movies they don\u0027t offer, it appears to be an exercise in futility. Apparently they think providing an area to make recommendations is good enough, although they never act on it, nor respond. They don\u0027t offer any way to contact customer service; the have a suggestion area. I tried this, to complain about their service. No response. As far as selection, I don\u0027t think its as good as BlockBuster (a really excruciatingly slow mind-numbing service, it actually hurts), I found they don\u0027t offer Superbit DVDs nor a lot the directors cut, unrated versions I was looking for. I thought it was great during the trial, but it sucks big time now! I\u0027ll be cancelling after this month is done.","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/194391#comment194391","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"WantItNow","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I signed up with Netflix in January of 2004. For the first 8 months, I experienced great turn around times and had minimal problems with discs that weren\u0027t playable. I never received a wrong DVD. There were very few times when I would send a movie back in the Monday run of the post and then not get something back until Friday. However, as of a few months ago this has changed.<br><br>Turn around times: I drop three DVDs off Monday morning at the post box. (I found morning makes a difference). Thursday I am e-mailed the confirmation that they received my e-mail. Friday I am e-mailed the confirmation that my movie shipped. Saturday I get one or two movies. Never all three. By Monday, I have all three movies; Tuesday I return at least one to keep a steady rotation. There is a serious lag there. I am 12 miles from the Santa Ana distribution center.<br><br>I didn\u0027t gripe about price. I was still renting DVDs for far less than Blockbuster and Hollywood Video and I never had to deal with fighting over a new release. When the price went up I was cool, when it went down I was ok as well. Even though they charged me regular price for November when the new price should have taken affect.<br><br>Customer service: I have written 19 letters to Netflix. I submit them via the suggestion box. There is no other way to get a hold of them. Their customer service is the worst I have ever seen. Netflix neither cares for their customers or loyalty.<br><br>Netflix is a company that will soon find themselves in serious trouble. Wal-Mart is a joke IMHO (mostly because they don\u0027t accept master card because they don\u0027t want to pay the extra 15 cents per transaction -- yet it\u0027s ok that we pay their taxes!). I have been a member of Blockbuster for just under 2 weeks. So far so good.<br><br>I think that Netflix has more variety, but I cannot stand a company that flies by the seat of their pants with total disregard for their customers. <br><br>Luckily, in my business I can track down executives of Netflix and contact them directly. Perhaps I would be invading their space, but their customer service practices are shoddy to say the least.<br><br>Earlier this week I received an e-mail regarding a new member subscription. Within 12 hours, I was sent another e-mail by Netflix apologizing for the mistake. Apparently, they\u0027re quick to dig themselves out of a whole, but as long as they have thousands of members, who cares about one or two.<br><br>Unfortunately, for them, I live by the motto \u0022treat your customers right they\u0027ll tell 4 or 5 people, Treat them wrong, they\u0027ll tell the world.\u0022 <br><br>I truly hope that Netflix is blown out of the water by other competition. Blockbuster may not have the variety, but they were so quick to help me when I needed it. Just in case they were quick to help since I am a free trial user, I decided to use a friend\u0027s account who has been a member for 2 months, I asked three lame questions on a Sunday night, and I had a response by Monday mid-morning. I was even called by them because they needed clarification on one of my questions.<br><br>If I sound upset it is because poor customer service is worse than sending cracked DVDs (which I have had 8 cracked DVDs and 6 unplayable from Netflix in 6 months). Given their turn around time, I haven\u0027t got the patience for their poor quality control. <br><br>The good:<br>Netflix is great about missing DVDs. I had one that never made it to them and without question they knocked it off my list as a returned DVD. I commend them for that. Their site is also very easy to use. It has to be though because they have incompetent morons working for them.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/174159#comment174159","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"consumer_bob","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Netflix is still the best. I have never had a problem with delivery times. I live in a backwoods town hours from the nearest city and I receive my movies the next day. I\u0027ve been using Netflix for three months and only once have I received a movie late.<br><br>Blockbuster is an evil company owned by fundamentalist religious people that edit the content of movies they don\u0027t agree with, or refuse to carry them. Same with Wal-Mart. ","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/167390#comment167390","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"eliza","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Netflix is still the best on the block. They are also the cheapest at the moment (after reducing their prices).<br><br>I have tried walmart blockbuster and gameznflix. Netflix wins hands down. Great turn around time and they have more TV series in stock than the other services.<br>","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/167241#comment167241","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"marius79","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have had a 3-DVD account for several months.<br>Delivery time is very good (usually next day), but not always next day (probably shipped from a different distrubution center).<br>I select about 10-20 movies a month from them.<br>I have not experienced the \u0022longer wait\u0022 for movies others have complained about, after their free trial is over. <br>Their selection is very good. They are the best on-line service.<br>The only thing I don\u0027t like is when a DVD arrives cracked or unplayable. They will not send a replacement until they receive the damaged DVD.<br>BlockBuster.com will send a replacement immediately.<br><br>My roomate tried out BlockBuster.com. They are cheaper. I have not been impressed at all. They frequently screw things up!!! Have had the service for about 2 months. Low quality control!<br>1. They sent the wrong season for Smallville, 3 DVD\u0027s!!! All the sleeves said Season1, but were from Season2. <br>2. Delivery time is hardly ever next day, usually takes 2 days.<br>3. Have had about 3 times when their DVD\u0027s were unplayable. They were scratched, not cracked from delivery. I think that they don\u0027t take bad DVD\u0027s out of circulation???!!<br>Once, I had to order the same DVD title 4 times!!<br>I even think they shipped the same bad DVD I had reported earlier, back to me! It had a really strange damage pattern, and i saw the same pattern on 1 of the replacement DVDs.<br><br>I tried out Wal-Mart. They were horrible. Turn around time for a movie is about 7-10 days! Hard to believe they could be that bad! ","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/162777#comment162777","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"cyrano","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I cancelled Netflix and switched to http:\/\/www.rent-a-flic.com, they have so far had way better service, shipping and are cheaper. ","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/159043#comment159043","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"RobRoy2004","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I like to get what I pay for and Netflix has a good idea. What I don\u0027t like is companies that sell you one thing and deliver another (bait and switch) and Netflix is just that type of company. During the first month I received 95% of the movies I queued promptly, after the first month service suffered severely. It was apparent that once your trial period is over this company earmarks the high volume users and degrades their services. This was proven when I would continually get \u0022long wait\u0022 on new releases and friends that had submitted for a new account with Netflix could get these releases all day long. This wasn\u0027t a system glitch as I could remove and re-add the release but still received the \u0022long wait\u0022 status. In addition to a delayed delivery of new releases, their turn around of received movies slowed down to a crawl once the first month trial was over. Netflix gives preferential treatment to members based off of high volume rentals and does not practice fair service practices. Nothing in their contract dictates penalties for this nor is it ethical in my opinion. I have since canceled service with Netflix and convinced a handful of interested participants to take their business elsewhere. Netflix does not deserve my business nor will I ever endorse them as a reputable online service. ","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/157790#comment157790","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"Jafo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been a customer for close to a year now and have been happy. There was only one time when shipments got mixed up, but they remedied the situation quickly. Anytime we have had a problem with a dvd, we mark the sleeve, send it back, and within 2-3 days it has been replaced. I would definatley recommend Netflix to anyone!","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/151108#comment151108","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"sarafina1977","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been a member for a couple years now. Overall the service has been good but their claims of \u0022Netflix can reach more than 80 percent of its subscribers with generally next-business day delivery\u0022 really pisses me off. I live about 10 miles from one of their distribution centers. When the center opened last year I did receive next day service for a short while. Now 80 percent of the movies they ship take 3-4 days from the date they claim to have shipped them. Of course 98% of my returns are at their location the next business day. Don\u0027t get me wrong. It\u0027s not like I\u0027m trying to view 6 movies per week for $20\/per month. I\u0027ve been more than happy to watch three movies per week. Only now in order to continue watching three per week I have to return the movie the very next day instead of having several days to watch it. Service going down and price going up. Maybe with the increase in price they can hire someone to actually get the movies to the post office by 5PM on the day they claim to ship them.","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/141615#comment141615","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"ronan369","rating":"4"}, "single");){kind=link}
"The horror stories seem to be true. I did not read up on them before I started and it was really awesome for a month or two, I was getting 8-9 movies a week with 1 day turnarounds. We had just had a baby so we just laid back and watched movies until the honeymoon came to a screeching halt. Around Xmas the turnaround time went way downhill, I mean like 3-4 movies a week...maybe.
I called them and was told that blockbuster offered a similar product and that I was free to leave when I returned the movies I had.
The practice that I am experiencing is called 'throttling' and it is because in the world of 'unlimited' movies it is seen that someone getting as many movies as I do is not profitable. They should just come out and say that or give up.
No customer support responses and long wait times for new releases to the tune of 3 weeks+."