5/5

posted Mar-06-2013

"Great service from the customer service staff at NCIX. Fast and helpful!"

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5/5

posted Mar-05-2013

"This is the first order that I placed on NCIX.COM. Actually I wanted to test the service quality of NCIX.COM. I had some experience buying computer hardware from online stores. I was so happy that finally I found the best one. After this order, I had bought some other computer hardware from NCIX.COM. They did excellent job for me so far. So I will keep supporting NCIX.COM; and I hope NCIX.COM will keep it up in doing excellent service for customers.



"

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5/5

posted Feb-28-2013

"I just recently did another purchase through NCIX and I would have the say thhat the service was once again outstanding. There was a small mixup on my order (my fault) and one quick email to Chris( customer rep) and within 30 minutes everything was solved and I had received my shipping notice.

A+ for service and professionalisim"

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5/5

posted Feb-25-2013

"To be honest you may be able to find better prices (without price matching) at other e-retailers, or even brick and mortar stores; but, you WILL NOT find the level of customer service. I have sent many many people to shop at NCIX over the years and no one has been disappointed. They have a great selection of products, and experts to help you at every level."

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4/5

posted Feb-25-2013

"I've always had reasonably positive experiences with NCIX. They are not my first stop for shopping, but they never disappoint when I shop with them."

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4/5

posted Feb-21-2013

"I have ordered from NCIX before and generally been pleased, but today I was a little displeased. What happened is I ordered online and then used Paypal to pay for it--and I wanted to go pick it up from the store. When the Paypal option is used with NCIX the order goes through with shipping automatically included and no way to back out of the order. Ok, my mistake - so I do what seems to be the right thing--I immediately fill out an order ticket (a web form) to inform them of what happened and what I was hoping to do, and asking NCIX not to ship it. So, does NCIX look at the ticket before they ship it? Nope. When I call them later they say that the order ticket process is separate from the shipping process and the order has shipped. Really? Then why have order tickets anyways? That seems like just a waste my time.

Here is what I would like as a customer: an easier way to change or cancel an order immediately after I make it (in case I realize I did not get it quite right). Secondly, if a company has a web form to submit inquiries about a specific order number, then I think it is reasonable that their computer flag the order so that some one checks the form before the order is shipped.

I do think NCIX is a decent company that cares about customer satisfaction. This particular situation just did not make sense to me."

This review was modified by mrex444 on February 26 2013 09:53:28 AM

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5/5

posted Feb-17-2013

"NCIX has great selection and prices. While the in store experience isn't perfect, it allows them to have an efficient business, and it is generally best to shop online with them.

The customer service is actually quite good and they've always made things right for me if there was a problem with the product or the order. I've been shopping at NCIX for about 15 years now and the experience just keeps getting better."

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5/5

posted Feb-14-2013

"Great store, fast shipping, good price-matching!"

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4/5

posted Feb-07-2013

"good prices and when items are in stock super fast shipping if you get it shipped to your home (they have a web-order pick-up option)but if items on back order it can take a while but they made up for the wait i had with one of the items i ordered. the only place i go for computer parts. they are great on prices and if you find something they carry cheaper somewhere else they will price match it (really helps you save a buck if you only pick up your orders)"

This review was modified by lurinstar on February 16 2013 01:19:05 AM

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5/5

posted Jan-29-2013

"I've bought products from NCIX several times. Every time, the transaction has gone smoothly, items have shipped quickly, and above all else, the prices are excellent.

This time, however, I decided to write a review because I used a feature on their site which I'm really impressed with: their price matching feature.

In summary, I had found the best price for some of the products I wanted at NCIX.com, and the best price for others at NewEgg.ca (another great on-line store). I didn't want to pay double for shipping by buying the products at both stores. Then I discovered the NCIX's price matching system.

I was skeptical, but I entered the URL for the better prices I had found at NewEgg, and the price that NewEgg had posted. To my utter surprise, that's all I had to do. NCIX matched their price, and I was able to get everything in one shot, and from one place which allowed me to save on shipping costs.

Bravo NCIX! I'm really impressed with that service, on top of my usual satisfaction with the rest of NCIX's products and services.

Finally, I'd also like to give a "thumbs up" to the email feedback I receive from NCIX at each step of the transaction and delivery process. I really like the fact that I get notified when each step of the transaction is completed instead of me having to log into some annoying system to track the progress.

Overall, NCIX is an excellent online store. If anything, their services have gotten better over the years which is yet another plus in my books. I like not having to worry that customer service has become a victim of a store's success. Quite the contrary at NCIX.

Again, Bravo!"

This review was modified by akaats on January 29 2013 04:45:09 PM

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5/5

posted Jan-28-2013

"I have used NCIX for all my major computer parts needs over the years. Have always had great service from them in the past. This recent purchase went without issue as well. Delivered faster than I expected to boot.

Thank-You NCIX!"

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5/5

posted Jan-28-2013

"I was recently purchasing parts to build a new gaming PC. Tigerdirect used to be my main parts supplier, but recently I've noticed that their prices are not very great. After some price comparison and reading reviews, I decided to try NCIX. Excellent decision!

I really like how NCIX will price match, which meant that I was able to get a part that may have been cheaper elsewhere, for that same price and not have to pay extra shipping, which I would have if I'd ordered from two companies. Between the price matches and money saved on shipping, I probably saved about $150.

I did place two orders since I wanted to take advantage of some Boxing Day specials. When I noticed that my first order still hadn't been billed but the second had, I gave them a call. The gentleman (Brad) who handled my call was very friendly and fixed the issue right away.

I also had 4 items ordered that ended up being out of stock, and Brad went through them all one by one, to find me comparable items that I wouldn't have to wait for. He ended up saving me another $35 and I got a much nicer PC tower as well.

Shipping was incredibly fast and reasonably priced, and even though they had to ship from multiple warehouses (my 2 orders came in 5 separate packages) I only paid for the base shipping on each order.

Unfortunately, once I got the build completed and powered it up, the power supply shorted out immediately. But once again NCIX was amazing. I put in an RMA request which was fulfilled the next day. I shipped it back to them and one day after receiving it, they have shipped a replacement.

All in all, I am incredibly impressed by this company and they have gained a new customer!"

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5/5

posted Jan-28-2013

"I've been ordering from NCIX for years now, for personal orders and for my employer. Their prices are usually the best, their price matching is simple to use and ensures I get the best price from them, and the shipping is always fast ( as long as the product is in stock when ordered). I always recommend friends to use NCIX and will continue to use them as long as they have best prices. Service is good when I rarely use it, and they ship from Canada, which is faster than some of the competition. "

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3/5

posted Jan-28-2013

"Honestly they had great support and awesome response, but they didn't do an amazing job at building the pc. I've so far had problems with my graphics card (gtx690) which i should not and then my raid set-up failed multiple times and they couldn't help fix it. Also multiple things were not plugged in and some configurations in the bios were not proper. The pc itself should not have any problems, its all very good products. I paid for the premium setup for building the computer and they honestly had terrible cable managing also I asked them for individually sleeved cables ( over the phone) which they said they had, and they instead gave me the regular cables. Without letting me know they also shipped out my pc with 1 original fan instead of letting me know so i could order an extra (every other fan was a bitfenix led pro). Lastly what made my experiance terrible, is when they shipped my pc they took the graphics card out and shipped with the boxes and such which is awesome, but then they forgot to ship the actual pc and it was lost in their factory for about a week and they didn't realize, so i had my beautiful graphics card and all the boxes and extra components but no tower or actual computer, they literally left it in their factory and didn't ship it. Awesome right? Anyway honestly if the shipping thing didn't happen I would still be rater please with them overall, I did state the negatives but thats just to show what did happen that was bad yet the experience overall was still above average."

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5/5

posted Jan-27-2013

"NCIX.ca has served me very well.

I purchased from them a computer a few months ago, and a monitor this time.

I was even able to use a prepaid credit card in combination with my regular VISA card, for an online purchase. I had read in various places that retailers in general allowed the use of these type of cards only for in-store purchases. The second possible hurdle, combining two cards for a single purchase, was dealt with swiftly by competent and friendly staff.

Also at some point I erroneously (my error) purchased two NCIX Gift Cards one late Friday night and was able to cancel it by email the next day, and received a reply and confirmation that it had been effectively annulled the following Monday morning.

I took NCIX three days only, with Purolator ground shipping, the cheapest option, before I received the monitor.

I'm happy about my new monitor, even though I did not get a chance to SEE it before buying because practically no retail outlet had any working screens on display to look at, here in Montreal.

Bravo and thank you.

Marc G."

This review was modified by hockeykong on January 27 2013 10:00:15 AM

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