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Stores > NCIX.com
  • NCIX.com
    • ADDRESS
      V6V 2
    •  
    • BUSINESS HOURS
      Mon to Fri - 9:00AM to 5:30PM (Pacific Standard Time)
      GENERAL PHONE
      1-888-624-9888
      FAX
      1-604-288-8022
    • SUPPORT EMAIL
      http://secure.ncix.com/message/
      SUPPORT PHONE
      1-877-624-9777

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.95/10 7.95/10
    Chance of future purchase: Rating 7.15/10 7.15/10
    Shipping & packaging: Rating 6.57/10 6.57/10
    Customer service: Rating 7.22/10 7.22/10
    Return/Replacement policy: Rating 7.58/10 7.58/10
Voice your opinion! Review NCIX.com by clicking a star below.
Rating 2/10
1/5
2017-05-03

Most Frustrating Experience To Date

"I'm going to start this off by saying I have never publicly complained. I've never felt the need to, but my experience with NCIX has been so frustrating, so time consuming, that something needs to be said. I ordered 5 computer parts from them, all of them for pick-up from this Coquitlam store. Only 1 of the 5 showed up within the 1-2 days. I find out that 2 of the items are now on back order. Annoying, but not that big of a deal. I get an email 4 days from the order date saying my second item has been shipped. I check in to the store to see if I can pick it up.. It's not there. Maybe only the greyed out items in the email have actually shown up to the store? Either way the emails aren't very informative. So I resort to calling them. Worst automated call service I have ever experienced. EVERY time I've called (5-6 times because this seems the only way to edit or actually accurately track your orders) it has taken 10 minutes at LEAST... For them to tell me they will call me back. What's the point of making people wait 10-15 minutes on hold for you to tell them you'll call them back? Makes absolutely no sense. On top of that, one time that I called the representative called back and didn't even wait for me to pick up the phone.. two rings in, I pick up my phone to answer and the guy hangs up.. fantastic, now I get to wait on hold for another 10 minutes for them to tell me they'll call me back. So now it's 11 days since I ordered, only 2 items have shown up to the store. I've cancelled 2 of the items because I'm tired of dealing with NCIX, and I'm still waiting on my 3rd item. Of which I just called them to ask about the status of the shipment (another 15 minutes on hold, then a 30 minute wait to get called back) I accidentally gave him the wrong order number because it was off the top of my head, so I look into my phone, get the right number and correct myself. Representative goes silent (I assume he's looking at my order) after a while of silence I say hello to check if he's still there. He says hello back and hows it going. I say I was just checking if he's still there.. few more seconds of silence AND HE HANGS UP! Un-****-believable, there was no asking for my order number again, no trying to clarify the miscommunication, no consideration for the fact that I've dealt with their bullshit call service again. Just straight up hangs up. NCIX you need to fix your ****. Find some new call center representatives and fix that call-back system entirely. Overall this has been by far the worst experience I've ever had with any company I've dealt with. I won't be doing any business with NCIX anytime soon."


Rating 10/10
5/5
2017-05-01

Katie the awesome support agent

"Great and sympathetic agent, always ready with answers and solutions to all my issues and/or concerns. Would recommend having issues only to have them taken care of by her! "


Rating 10/10
5/5
2017-05-01

Great

"Had a minor credit card issue but has now been solved and everything went quick. Looking forward to get my stuff"


Rating 10/10
5/5
2017-04-29

Customer service was nice

"I was having issues with ncix because it seemed everything was going wrong, but Giang Tran was a really nice guy and fixed it up all the problems he gave me faith in ncix again"


Rating 10/10
5/5
2017-04-27

Good service :)

"The person who answered my call , was really professional. He gave me some alternatives on a product that was back ordered for more than a month now. Compared to others , that responded only by e-mail , they didn't give me that choice. It was so obvious that I should have been given that choice after my first e-mail , instead of waiting that long.

Thanks again Giang T. , glad that I spoke with you. You deserve a 5 stars for your awesome work. :D A now happy customer !

"


Rating 8/10
4/5
2017-04-27

Bad experience saved by a single employee

"I ordered a product on April 3rd,it was on back order. A week later, still not receiving any email, I used the messaging system to try to ask when they would expect to ship. To this day (over 2 weeks after sending the message) I have still not received an answer to that or any other message regarding that order.

I called/ tried to use the chat system multiple times, waiting about an hour each time. Eventually they said they think they'll be getting more on the 24th of April it is now the 27th and they still don't have them.

Now for the unexpected. I ordered a case for another build through their eBay outlet, and I'm so glad I had an issue with it. I messaged their account to resolve my issues with the case, the replies were quick, nice, and very helpful. I thanked them for the amazing service, and commented on how much of a stark difference it was between my experience with my product on the main site.

The person on the eBay site (Kevin Loeb) offered to look into my issue for me! Going completely above and beyond, Kevin was able to shift my price match to another company's version of the same product and its being shipped today! Simply amazing, thank you so much Kevin! (seriously give this guy a raise, he deserves it)
"


Rating 10/10
5/5
2017-04-24

NCIX Review

"Bought a PSU from NCIX through their website on the 18th. However, took a while for the order to ship. I called in, and they just got a new batch in stock so they immediately shipped it I should be getting my PSU tonight or tomorrow. Thank you very much NCIX"


Rating 10/10
5/5
2017-04-20

Top Tier care from NCIX CSR.

"Called with an inquiry about a possible user/website error about DDR4 memory I had ordered. (Corsair Vengence LPX) was showing two different pages of the exact same capacity and speed but with two different prices and one showing in stock and one out of stock. (Didn't notice this until after I ordered)
Anyways, Giang did a fantastic job of helping me out, got me a different set of ram so the rest of my order wouldn't be delayed further. He was very fun to chat with while he was helping me out, talking about the new hardware I was getting and sharing my enthusiasm.
If I could give him 100 out of 5 for a star rating I would. Reps like him are one of the reasons I order exclusively from NCIX.
"


Rating 10/10
5/5
2017-04-18

Helpful, fast and reliable.

"I needed the purchase receipt from an in-store purchase from three years ago and my customer service rep. helped me look it up in a flash. Without their help I would've been unable to get an RMA."


Rating 10/10
5/5
2017-04-17

Quick and Helpful

"The person i was connected with was precise and helpful."


Rating 2/10
1/5
2017-04-17

Completely ignored

"I sent a ticket through their website and they never bothered to respond. I will likely take my business elsewhere next time given the choice."


Rating 10/10
5/5
2017-04-17

Amazing and friendly service!

"Had a small problem with my order, but I called up NCIX and they resolved it quickly and without a problem. When the graphics card I ordered was out of stock, the customer service rep, Giang, helped me out a lot by choosing a new, better one for me to make sure I could get my delivery on time! Every time I order from NCIX my experience is great. Would recommend. "


Rating 4/10
2/5
2017-04-17

Slow Shipping and Handling

"Staff dont seem to know anything about their own system and aren't knowledgeable, takes minimum fifteen minutes to get a dolt on the phone. Takes multiple days for packages to even get dropped off or received by the post. "


Rating 10/10
5/5
2017-04-13

Fast and effective service

"I was expecting to have to wait several days before my price match offer was accepted, it was resolved by the next morning. The only snag on an otherwise awesome service was when my bank paused the order, but after a quick call with Giang we were able to figure out the problem and have it solved within a couple hours. Awesome service to be proud of!"


Rating 10/10
5/5
2017-04-13

Great customer service through phone!

"Phoned in for information about my package and Giang Tran, the one serviced me was really friendly and helpful about my situation. 5/5 phone services unlike other electronic retailers."


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