5/5

posted Apr-16-2013

"Best packaging anywhere. Good shipping and excellent customer service. Quick RMA the few times needed.

Donj"

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3/5

posted Apr-12-2013

"Very disappointed. I order a lot of parts from Ncix, I run a small computer company and do a lot of builds and repairs.

Recently for a new build for a customer I went with an AMD Bulldozer 8-core processor from ncix. The first one I received the system was hanging at odd times and after running tests I realized that some cores would randomly stop working. I RMA'd the part, and after a couple weeks, NCIX confirmed that my tests were true and there was issues with the processor. They sent me another processor, which I tried and found to have the exact same problem.

I sent this one back, indicating I wanted a refund, and purchased a Phenom II quad core instead for this build, which works perfectly btw.

After a week or so, one of the tech specialists, emails me, saying that the processor I RMA'd has bent pins and that they cannot accept this to be returned... I indicated that if the pins were bent while I was using it, it wouldn't have even fit into the slot properly, which it did, it also would likely have not even booted. I had the exact same model of processor with the exact same issue, and now when I ask for a refund, they are attempting to say it is due to physical dmg...

NCIX has since agreed to accept the processor for refund, so I am adjusting the review accordingly. "

This review was modified by ldlc on April 12 2013 03:42:21 PM

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2/5

posted Apr-11-2013

"We use to order there for fast shipping, but this is not always the case. It has been over 10 days now that we wait for an order with an item which was suppose to be in stock. It still has not shipped yet. No response from customer service. "

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5/5

posted Apr-05-2013

"Disappointed with NCIX. I ordered two cases, one for me and one for my parents to build new computers. They processed my order successfully and charged my card in full just to turn around and cancel my order a day later. Seemed more like a bait and switch type of scam.

Update: Well, NCIX was able to work out something with me. In the end, I'm happy. Props to them for being very friendly and patient regarding how disappointed I was with them initially. I'm glad they care about their customers and are at least willing to work something out since most companies do nothing and don't care. In the end, I'm happy. "

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2/5

posted Apr-04-2013

"I've made a few orders with NCIX (US) over time, but today was my first bad experience.

I'm building a computer for my parents and in typical fashion, I checked out NCIX for parts. I found a deal on a case (that I figured was too good to be true), a CPU + Mobo combo, and a few other items.

Today I got an e-mail regarding the case (and in reality, that's not the reason for this review since I was 90% sure that would happen). So, I needed to call and ok the rest of my order without the case.

When I called, the rep informed me that the CPU was in the order but not the mobo. When I asked why, I was told it was discontinued -- mind you, the combo is still available for purchase on their website as I'm writing this. However, they were going to ship me the CPU anyway. Since one is pretty much useless without the other, I had to inquire as to why they thought it was a good idea.

That's pretty scummy on their part. It chaps me even more that I passed up a different deal on another website for this one and that deal is no long available.

Up until now, I would say my transactions with them have been typical - I buy it, you send it, and I receive it. But now it may be worth giving a second look to even their average priced deals."

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1/5

posted Apr-04-2013

"I placed an order for several needed PC cases that looked to be a good deal from NCIX. I tracked the progress of my order throughout the day and it looked like everything was good to go for shipment this morning. Come to find out, without so much as an email or any sort of contact, they refunded my credit card charge and cancelled my order. I went back to the product page and the price has gone up significantly. They state in their buyer agreement that they can pretty much do what they want in regards to your order if they don't want to fulfill it. Pretty shady to lure someone into visiting your site with good prices and then cancel your order when they don't want to honor it. Bad form and very bad customer service for not even giving an explanation. Unethical way of advertising if you ask me. I've already told two customers of mine that I had cases lined up for them and now I have to call them back and explain the situation. This is making me look bad as well."

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5/5

posted Apr-03-2013

"NCIX has became my number one site to buy computer components off of. They usually have really good deals on GPUs and cooling related items which is a huge plus (of course). Tech support is also very friendly and responded quickly when I was having some issues."

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5/5

posted Apr-02-2013

"The manufacturer put the wrong part into a wireless audio kit. NCIX's customer support was really helpful for getting the problem resolved!"

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5/5

posted Apr-02-2013

"I inquired about returning a heatsink which I had bought and thought was too large for my case. The customer service agents were great and very professional. After some emails back and forth with them I decided to keep the heatsink but was very pleased with the service."

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5/5

posted Mar-27-2013

"The motherboard I purchased had a couple of issues, nothing major but issues none the less. It had a defective speaker header. I spoke to Billy in tech support and was given a RMA for refund. I didn't want any downtime so I ordered a replacement board (different brand) and received it within a couple of days. I shipped the defective board back and the entire process was quick and efficient. 5 stars for all of this. Top notch company to deal with and they have now become my online store for all of my computer needs. I fully expect that my refund will be headache free as well. Thanks again!"

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5/5

posted Mar-25-2013

"I had damaged parts due to Purolator, and so after some unsuccessful phone calls with Purolator, an extremely helpful customer service rep named Billy at NCIX was able to ease my concerns and help me set up a painless RMA for the parts with the shipping cost waived. This is for you Billy, you're one of the best customer reps I've ever dealt with and I will happily shop from NCIX again."

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5/5

posted Mar-24-2013

"NCIX.com is a great website to buy computer components, and the customer help that I received was quick, and very helpful. I was having trouble redeeming codes for a game that I had gotten from an AMD Graphics card promo, and within a couple of emails my problems were solved! Thanks for all the help!"

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5/5

posted Mar-22-2013

"Ordered many products over the years from NCIX. They have great sales and fast shipping times.
I had an issue with a recent purchase and I reached out to customer service for help. Powin in customer service sorted it out ASAP and I was Super happy with the results. I will definitely continue shopping at NCIX in the future."

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5/5

posted Mar-21-2013

"Great Service. Had a Promotional Code Issue with my PayPal account and the representative, Ruth-Naomi Guzman, was a great help and was dedicated to my case. she did everything in her power to make me a satisfied customer. I would recommend NCIX to anyone wanting great selection and service. Thanks NCIX and I will be back soon"

This review was modified by EricMarsi on March 22 2013 09:55:15 AM

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5/5

posted Mar-20-2013

"When we recieved our purchase it was damaged, we called for an RMA and without delay they have sent us a new part and we were very satisfied and look forward to doing business with them in the future."

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