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  • MyPublisher.com

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 0.50/10 0.50/10
    Shipping & packaging: Rating 1.50/10 1.50/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

210 Customer Reviews

Rating 2/10

"I'M GOING BACK TO SHUTTERFLY! Everything about MyPublisher SUCKED! Had I done my homework, I would not have purchased 6 Groupons, now I'm stuck with them and rather throw them away that try to use them. Everytime I made a book, or attempted to make a book, I ran into issues during every single step of the process. Their folks in customer service are complete idiots and completely useless! I hope they go out of business so no one else gets suckered into using them. "

Rating 2/10

"I have been using MyPublisher for years. The last 2 books I ordered were horrible. I couldn't get a supervisor to speak to me was on hold over 27 min. then disconnected. Told to return the books (I checked with PO actual cost to mail $6.49 was originally charged $56.97) Told to calibrate computer and reorder which I did and they turned out worse. Pictures blurry & dark. Told to take pictures of the problem and email them to the returns dept. i never heard from them. SOMETHING has changed at MyPublisher. No longer customer friendly & No longer superior quality. I am completely frustrated and now I'm in a bind trying to get new albums made in time for Christmas. They could care less!!!!!!"

Rating 2/10

"Never again. I've used MyPublisher for years, since 2008, and been increasingly dissatisfied with the service. This year however, despite the annual photobook looking fine on the software when uploading, when it arrived most of the photos were arbitrarily rotated through about 90 degrees. The book was unusable (as a present) and a call to the customer service revealed they were completely disinterested in helping, fobbed me off with a range of "can't help you" responses, leaving me to redo the entire book with another publisher at considerable extra cost and waste of time. I will never use them again. "

This review was modified by ajbb on December 03 2014 03:00:41 AM

Rating 2/10

"Years ago, MyPublisher USED TO BE an excellent company to deal with and to create photo books, calendars, etc. More recently, I used them to create a photo book and had the most frustrating and disappointing experience. Don’t get me wrong – the end product still seemed of good quality but everything leading up to it was horrible! Starting with the software to create the book, it took so much extra time to create the book because my photos kept disappearing when I would go back through the book to preview! At first, I thought it was on my end, but then quickly realized there was a problem with their software and it was moving and deleting my photos on its own. When I FINALLY finished the book and ordered it, I used a Groupon (be forewarned, don’t do it) and the correct pricing would not show up. The Groupon clearly said it was FREE supergloss printing, but it tacked on an extra amount for this and in desperation, I ordered anyway and thought their customer service would easily adjust. Big mistake. Not only could they not easily adjust it, but I waited on hold for over a half hour and then was rewarded with Raneesha, the rudest representative that could care less about my dilemma. She said her manager would get back with me, which to no surprise never did. I contacted someone through email that instructed me how to cancel and reorder so that I could get the free supergloss printing, which still didn’t adjust correctly. I gave up and paid the extra money and vowed to never again deal with MyPublisher."

This review was modified by gopuck on October 24 2014 11:08:45 AM

Rating 2/10

"I have ordered loads of albums from MyPublisher over the years and they had really great customer service in the beginning, but over the past month, Their service has taken a toll for the worst. They are either under new management or things are falling apart over there. I don't know what's going on. I ordered 2 albums this past month that came out terribly. I contacted customer service and no one has been able to help me. I returned the albums, never received an email that they got it. Called a million times and was told the manager of returns would call me, they never did. Eventually after much calling I got my money refunded, which was not what I wanted. I put lots of hours and weeks into making those albums, and I wanted a reprint. Finally placed another order to get the damn album to send to family and I was supposed to be refunded shipping, but in emailing them, I got an email back saying they have no record of me ever being a customer. Basically, their service is shit and I am extremely disappointed. Their new updated software has also been really glitchy and when I called customer service about it, the man basically called me an idiot and said there was nothing wrong with the software. When I explained to him I have never had issues with the older versions, he said I'm imagining things. Not the way you should be taking to a customer that has been ordering albums from you for years. I am really never ordering anything from them again and I'm going to find another place to get my albums printed. I'm also letting my friends and family know that the MyPublisher that I used to purchase from is no more. "

This review was modified by Dehdee on October 07 2014 02:29:05 PM

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Rating 2/10

"Absolute rubbish!!
Having been a customer for many years in February 2014 I had two books printed with an overall green colour caste. Despite numerous emails, phone calls and proof of colour caste I was totally ignored. No exchanged, no offer of refund no service. never , never again this company stinks.

Rating 2/10

" I have been a satisfied costumer with Mypublisher for several months now, I have spent a lot of money ordering from their website, and have recommended them to other people (by positive reviews on line and in person) on multiple occasions. Normally, I do not have to call costumer service. Unfortunately, I did have the displeasure of doing just that over the past couple of weeks.

I have been talked down to, put on hold for indefinite periods of time, and denied the opportunity to speak to a manager when asked for one, by Mypublisher costumer service.

On October 24th, after multiple attempts to do so due to website malfunction, I was able to place an order for an album. With rush production, I was guaranteed that it would be completed by 28October2013. I needed it by 31Oct2013 (1Nov 2013 at the latest), so I paid for it to be shipped 2 day FedEx. I got confirmation that the album was completed on 29October2013 (one day late). I tried to track it to make sure it was shipped but was unable to do so. I started calling Mypublisher and was place on hold by several of your costumer service representatives for indefinite periods of time. I would wait for 20 minutes then hang up and call again only to have it happen again. Occasionally, the costumer rep. would say that that she/he would check on my order and call me back. I never heard from them again. On October 31st, I called FedEx, they told me that while the shipping label was printed on the 29th, the order was not given to FedEx. I started emailing and calling my Publisher asking to help figure out where the problem was. On November 1st, I got an email from "Melissa" stating that my order was in transit with her "regards". I tried to respond to "Melissa" for help but my email came back as un deliverable. I also got an email from "Chanavia" who told me that the order was shipped on the 28th, which it was not. The people that responded to me did not have a return email or direct phone extension. You can email their main helpdesk and call main help line and start this process over.

On November 1st at 930 am, I (once again) got a hold of a costumer service representative (named "Allen" this time) by calling 1-877-411-6978 (I believe he was in New Jersey or Philadelphia, not sure) who very boldly told me that Mypublisher did everything right and that I did not pay for 2 day shipping. Even if I hadn't paid for 2 day shipping (which I had) the order still sat "somewhere" for several days after it was rushed produced. I found "Allen" to be extremely unsympathetic and rude. I asked to speak to Allen's manager and was (once again) placed on hold for about 10 minutes.

Eventually, Allen came back on line to tell me that after looking at the order, the manager sees that I did pay for 2 day shipping and that shipping charges will be refunded to me. "The Manager" never came on line to speak tome. I didn't want my shipping refunded, other than my order being here on time, I want a friendly, helpful, respectful costumer service representative. I want an acknowledgement that Mypublisher didn't do what it said it would.

My publisher is in the business of making sentimental presents, presents that are given for special occasions by sensitive costumer base. It was my impression (prior to this experience) that Mypublisher cared about it's costumer satisfaction. I was always patient with my orders, this is the only time that I needed it in a hurry.

When the book did arrive on November 2nd, it was nice. However, I will not work with Mypublisher again because they have horrible costumer service.

I was sent a shipping label to return my book for a refund. I will do that.

This review was modified by avd0401 on November 04 2013 08:03:14 AM

Rating 8/10

"First off, we were pleased with the final product. But it was a saga to get there. The software was a nightmare to deal with. First, it crashed multiple times, with loss of many hours of work in the course of the project. Secondly, in the final printing step dozens of portrait-orientation photos were re-rotated seemingly at random, starting halfway through the book. What a downer when we got the books. While according to policy we were responsible for catching this, customer service nevertheless promptly issued us a voucher to reprint the books. Three stars overall, with one extra for good service."

This review was modified by Steven_P on September 11 2013 12:37:47 PM

Rating 2/10

"I live in Canada and my boyfriend's cousin showed me a photobook she had made of her wedding, and told me she made it with mypublisher. It looked great, and I decided to try it out for a book for my sister's bridal shower present. I paid the extra 15$ to have it rush-printed and $15.99 "shipping costs" (really? for a 500g book?) to have it sent to Vancouver Island.

Anyways. The book comes in the nick of time (5pm on a Friday) and everyone is happy. Then I get a surprise notification one week after the book arrives that I owe Fedex a further $15 in customs tax. Huh?

I ended up paying and extra $45 for a $35 book, bringing my grand total to $80 plus tax. I'm not impressed and won't be using this service until they sort out a more reasonable shipping policy that doesn't include gauging the customer. The quality of their photo books is great, but the shipping BS sours the whole experience. After reading other customer service reviews, I'm not expecting anything to happen with my complaint, either.

Stay away.

This review was modified by synthetica on September 01 2013 07:30:50 AM

Rating 2/10

"They stole nearly $1,000 from my bank account by accident without us ever actually confirming or receiving any purchase, said they would return with-in 1 to 3 day. It's day 5 and now my bank has charged me fee's. I don't want to waist anymore time on this (10 minutes with bank, 37 minutes with mypublisher support, 17 minutes with bank again) but thought I should contribute to their rating."

This review was modified by mattbrown2001 on August 02 2013 01:12:35 PM

Rating 2/10

"WORST PHOTO GIFT APP EVER! It runs extremely slow while you're putting the book together. And purchasing a book can take hours! I had a Groupon voucher and the book was still a lot more expensive than using Snapfish or Walmart photos which is what I normally use. Shipping is overpriced too. DO NOT USE MY PUBLISHER!"

This review was modified by agraham673 on July 01 2013 12:14:05 PM

Rating 10/10

"I was in the process of planning/making photo coffee-table books for my wife and my most recent trip when I decided to check MyPublisher's reviews. The reason is that I knew that MyPublisher had recently been merged with another photo company and was concerned that the quality might have dropped. You see, I have been a MyPublisher customer since 2007 and have made about 20 books. Yes, I've had some minor issues in the past, but MyPublisher has always made good on them.

So in the past few weeks I have made and bought three Deluxe-sized leather cover books with photo-glossy paper and lay-flat pages. Also, a couple of the smaller "Classic" books with the linen covers. After reading some of the reviews on this forum that were so negative, I was concerned about my order -- would the books come back defective? Would I have other problems?

The only problem that I had was uploading the books during the "Fathers Day Special" offer. They had server problems and I had to resubmit the books more than once. But the books that I just got? Absolutely beautiful!!!

With as many books as I've done, I've come to appreciate the quality of the printing and the speed of delivery. I'm not sure that I can get that quality any other place, and I have no reason to go elsewhere, anyway! I won't doubt them any more.

This review was modified by CLTKiter on June 24 2013 05:34:33 PM

Rating 2/10

"I never write customer reviews - ever, but this time I'm so disappointed I actually have to. I ordered two copies of a deluxe photo book ~ 100 pages each. It took me three times to upload the photo book because of server problems to their end. I chatted to a help desk after attempt no. 2 but she simply suggested I would try again later....anyways, I finally managed to upload the book and then when they arrived, both were damaged. I sent a message right away and was told be contacted after max. 72 hours. Of course until today, nothing....and sending another message is no use, you just receive an autoreply. Calling them is also no use, because either you get a voice mail (rather then a representative) or you just get disconnected....

maybe instead of sending out so many discount offers - the company could focus on how to provide some service - and keep some customers. In the end that's how you can make a business successful.

I should have read the reviews before ordering from them, what a pity, 200 US$ spent, and 2 damaged books, worst deal ever!!

This review was modified by disappointedHilda on June 03 2013 02:21:49 PM

Rating 2/10

"I ordered 4 orders from them. During the upload of one of the books, my computer crashes. The money has already been taken out of my account at this point. I call them, they assure me I will be refunded. Its I now almost 2 weeks later and I have not been refunded and now my numerous emails have been ignored. Scam artists! They are theives! Do not trust your credit card information with them. Also I had 2 identacle orders and both orders had a different duty charge. Use mix book! Much more credible. This company is a joke."

This review was modified by Lisaliger on June 03 2013 01:03:02 PM

Rating 2/10

"While I am fairly pleased with the books I had printed I do have strong issues with their shipping charges. I recently ordered 13 books from MyPublisher and asked that they be shipped standard ground by FedEx. The charge for the shipping was $87, or almost $7 per book. When my shipment arrived, I checked the weight, size of box, etc that was on the FedEx slip. It came to a little over 13 lb. with a box that was 19 x 12 x 4 inches. Based on these calculations and the city from which it was shipped I contacted FedEx. The rate for the shipping via standard ground was $15.12. For 2 day delivery (which I did not order) was still only a tad under $35. It seems to me that MyPublisher is adding a very hefty surcharge..what a ripoff! To top it off I contacted MyPublisher and was informed by their customer service folks that they had not control over the shipping costs; that it was up to FedEx. I responded that that was a crock as I have worked in business and was involved in shipping and there is no way that FedEx would charge the premium price of $87. I asked them to send me the invoice that they get from FedEx for that shipment...I have yet to receive a response. So customers beware...MyPublisher will rip you off on the shipping costs... crooks!"

This review was modified by RogerLVA on May 22 2013 10:59:59 AM

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