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  • ModernBIKE.com ModernBIKE.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1515 E Euclid Ave Des Moines IA 50313
    • Contact: webmaster@modernbike.com
    • Phone: 515-263-2000
    • Customer Support: 515-263-2000
    • Business Hours: 11:00am - 5:30pm Monday - Friday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.61/10 7.61/10
    Chance of future purchase: Rating 8.64/10 8.64/10
    Shipping & packaging: Rating 8.86/10 8.86/10
    Customer service: Rating 8.75/10 8.75/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

611 Customer Reviews

Rating 10/10

"The package arrived on time. Securely packaged. The company provided excellent customer service. When there was a problem with my order because of an entry error on my part, they emailed me to clarify. I was able to call them and get the situation taken care of and they sent my package out that day. "

Rating 10/10

"Excellent great experience buying"

Rating 10/10

"I purchased a Knog "Blinder 4" headlight from Modern Bike in September 2014, and was very happy with the purchase -- de-lighted, in fact. Then, in late August 2015, the strap broke, and I could no longer secure the headlight to my bicycle's handlebars.

I contacted Modern Bike by email, and asked them to stand behind the manufacturer's warranty (two-years, for this product). Within 24 hours I received a reply from Modern Bike, in which they wrote that of course they would honor the warranty, and that they would send me a replacement light.

My new Knog "Blinder 4" headlight arrived several days later. I'm back on the road, safely.

Rating 10/10

"products were just as described, reasonable pricing & fast shipping"

Rating 10/10

"Couldn't be better! We need more sellers like ModernBIKE!"

Rating 4/10

"Very happy with product and service, Andy was very helpful.


Rating 10/10

"I remember the first time I ordered from ModernBIKE. I was a little hesitant because I had never heard of them before but their prices were great. I decided to give them a try and have not regretted it. Now when I'm looking for something for my bike I look here first. As I said their prices are great and often lower than Amazon. I consider them my not-so L, LBS. My only critique would be the website organization. Hard to explain but often I find myself using Universalcycles.com website to find my options for certain parts, and then I go to ModernBIKE to compare prices."

Rating 10/10

"Fast shipment and delivery, Called phone number listed in contact info and someone actually answered right away!!!! They assured me of shipment and delivery. Good price and Great service "

Rating 10/10

"Great Company. Awesome customer service!"

Rating 10/10

"I found Modern Bike via web search, and immediately was impressed by the prices and the customer reviews. This latter was important to me, as I live in AZ and didn't want to have to deal with returns. I was interested in placing an order for tubes, tires (great price on Continental Gatorskins), and a few other things, but was heading to Alaska for two weeks, and was afraid the items wouldn't still be on sale when I returned. So I asked if I could place the order and then if they would ship it after my return home. They were happy to do this, the order arrived in a timely fashion with all items as expected. I'll plan to continue doing business with these people. "

Rating 10/10

"Literally the best company to deal with! They are very fast to respond to email, and when things happen to be missing from the order they are more than willing to send of the parts immediately! Plus the lights I got are AMAZING and super easy to install!"

Rating 10/10

"Ordered a headset and before it was shipped noticed that it was a 41/28.6 instead of a 42/28.6.
e-mailed Modern Bike and Andy had it changed to the right one with no problem, got my parts quick and with prices that are hard to beat, thanks again

Rating 2/10

"Be forewarned, they have a terrible return policy. If you buy something with "free" shipping, that "free" shipping is no longer free when returning the item and will be deducted from your return. Add that to the cost of shipping the item back yourself, and you are looking at losing quite a bit of money. I ended up paying $40 for the pleasure of trying out an $80 trunk rack once. Stick to Amazon or your LBS"

Rating 10/10

"Great product. Great price with quick shipping.."

Rating 10/10

"Received order quickly. Great pricing. So much easier than my trip to the bike shop. "

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ModernBIKE.com is a merchant member
ModernBIKE.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,533 merchant members.