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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 3253 Walden Ave., Depew, New York
    • Contact: service@midnightbox.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 9:00am - 4:00pm Mon-Fri Closed Saturday & Sunday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.89/10 6.89/10
    Chance of future purchase: Rating 2.76/10 2.76/10
    Shipping & packaging: Rating 1.70/10 1.70/10
    Customer service: Rating 2.66/10 2.66/10
    Return/Replacement policy: Rating 2.27/10 2.27/10

4,375 Customer Reviews

No Avatar
NJ
Rating 10/10
5/5
modified review posted

"Good communication, quick ship, item as described -
doesn't get much better than that!
"

modified review Rep reply posted Jul-03-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!”


Rating 2/10
1/5
modified review posted

"I did not receive the item yet. It was ordered in a very long time.

"

modified review Rep reply posted Jul-01-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback.
Your order was placed on 5/17 with an estimated delivery time of 10-21 Business Days. Per the tracking that was emailed to you, it was delivered on 5/28, 7 Business Days later.”


Rating 2/10
1/5
modified review posted

"Description of product was deceiving based on what was received. Took forever to receive product with no communication as to when it could be expected. The shipping costs were 3 times the cost of the product.
Product very poor quality and worthless.
Will never again purchase anything from MidnightBox!
"

modified review Rep reply posted Jul-01-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback.
Your order was placed on 5/16 with an estimated delivery time of 10-21 Business days, per the product page. Your order was delivered on 6/3, 12 Business days later, well within the estimated time given.
When your order shipped, you should have received an email with the tracking # (if not, please check your Spam folder). This tracking # can then be used to check to see when it is expected for delivery.
I do not see any emails from you regarding any issues. Please email service@midnightbox.com for assistance.”


Rating 10/10
5/5
modified review posted

"I love what I bought! Delivery took a little longer than I thought it would, but it was worth the wait!"

modified review Rep reply posted Jun-30-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!”


Rating 2/10
1/5
modified review posted

"It takes two to three months to get your items. Terrible customer service, and they admit it. "

modified review Rep reply posted Jun-30-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. The order referred to below was placed on 5/13 with an estimated delivery time of 3-5 weeks. It was delivered exactly 6 weeks later. We apologize again for the delay in shipping.”


Rating 10/10
5/5
modified review posted

"Poo poo pi-doo URL foggy poo "

modified review Rep reply posted Jun-30-2014

MidnightBox, MidnightBox rep has responded

“Thank you very much for the rating! I'm not sure what to say about the review LOL but thank you for that as well :)”


Rating 10/10
5/5
modified review posted

"Item arrived as expected. Have not had a chance you use it yet, will update later."

modified review Rep reply posted Jun-26-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!”


Rating 6/10
3/5
modified review posted

"It took over a month to receive my order. And when it finally arrived, half of the items weren't what was shown on the website. After contacting customer service, they were sent the wrong item and assured me I'd receive a full refund for those items. It's been 3 weeks and I still haven't received my refund. Of the other items, one didn't work but after contacting customer service, it was replaced promptly.

Update:
Received the refund. There was an error which caused the delay.
"

modified review Rep reply posted Jun-26-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback.
Your order was placed on 5/6 with a 3-5 week estimated delivery time. It arrived on 6/4, 4 weeks later.
Your refund was done and a confirmation has been emailed to you.”


Rating 8/10
4/5
modified review posted

"It will be better if the goods can be delivered sooner than the 5 weeks indicated on their site. I got mine much earlier than that. Specificity of delivery time makes more sale."

modified review Rep reply posted Jun-25-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!”


Rating 10/10
5/5
modified review posted

"I usually order from Midnight Box and everything comes as seen without question. The service is fast, and haven't had any problems so far - thanks."

modified review Rep reply posted Jun-25-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!”


Rating 10/10
5/5
modified review posted

"great! a really good deal."

modified review Rep reply posted Jun-25-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!”


Rating 10/10
5/5
modified review posted

"Very pleased!! Thanks Midnight Box!!!
"

modified review Rep reply posted Jun-25-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!”


Rating 10/10
5/5
modified review posted

"i'm pleased in the quick shipping of my items from Midnightbox"

modified review Rep reply posted Jun-25-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!”


Rating 10/10
5/5
modified review posted

"I have always gotten good service and product quality has been excellent for the price. On the rare occasion that an item is out of stock I am told promptly and a refund is issued quickly."

modified review Rep reply posted Jun-25-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!”


Rating 8/10
4/5
modified review posted

"I ordered 2 items - both took a long time to be delivered.
My fault -I didn't understand know this was a drop ship site.
The quaulity of the 1 st item - great! , second item was less than I expected.
I will purchase again - I'll just pay better attention to the details.
I still wish they offered a shipping discount for multiple items.
"

modified review Rep reply posted Jun-25-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!”


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