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"I ordered a monitor and a few other things, all items were listed as available at the time. Two weeks went buy without even a confirmation e-mail. I called they said it was back ordered and some one would call me with in 24 hours, that did not happen. Micro Center seems VERY disorganized and has terrible customer service I will never deal with them again! "
"Worst experience ever. First of all, when I made the purchase online, I got a message with no reference # suggesting I will get an email with the confirmation number. Fine, I waited for that email to arrive so I can get an order # to track and I got it only about 6 hours later. I then tried to see if I can track that order online and they don't have an online tracking system - in this day and age for an online shopping site! I called their 800 number a week later to check on the status, after a half-an-hour wait, their representative tells me they cancelled my order because they were out of stock. I ask them why I didn't see that when I made the purchase or why I didn't get a notification when they actually cancelled the order, and he gives me some lame excuse that it could be issue with my gmail account because they did send the order cancellation notice. There seems to be no problem receiving their newsletter to my gmail account. This is by far the most unprofessional online site I have ever had the misfortune of doing business with and I am a huge online shopper. I highly recommend everyone to stay away from it. If I could give it a star rating less than 1, I would."
"I thought microcenter was good until they took the order for my hptouch pad and cancelled 2 days later. I would have bought it on Walmart but waited because I was waithing for my shipment from microcenter. This is really bad. I wish i could take microcenter to court and make me pay for the time and money it cost me."
"HP had discontinued their Touch Pad because it wasn't selling well enough. It was priced $99 for the 16GB and 149.99 for the 32GB. Well, I went over to Micro Center's website and saw that they had the Touch Pad at the discounted price. I quickly placed my order for the 16GB because I thought it was the best deal. All went well and my order was placed. I didn't get a confirmation email untill 4 hours after my order. I thought to myself ok well they might be a little busy but they will come through with my order. Wrong. I got another email an hour later saying Sorry we are out of stock and have refunded your Credit Card. Bullshit. Why would you let me order something that is out of stock in the first place? Why didn't they send me an email sooner instead I had to wait ******* 5 hours to get an update. My credit card still hasn't been refunded yet. I spoke to support and the support was rude as hell. I was told they don't charge you untill they ship the product out. Bullshit again. I was charged from the very begining and now its been almost 4 days and I still haven't gotten my money back. I will never ever shop micro center again. They like to lie about stock availability and like to hold on to your money"
"I hate Micro Center. Ordered an HP Touchpad this morning, then 7+ hours later, it was cancelled (they oversold). What kind of online business can't keep track of what inventory they have?! Since I thought I had the order all squared away, I didn't look at other locations. So, by the time I got my cancellation, there's no place around town that had them in stock. I complained with the supervisor, and they weren't even willing to reverse my charge for another 1-3 business days. Totally unacceptable."
"I often and regularly purchase electronics online, and despite experiencing my share of eventual cancellations for out-of-stock sale products here and there, I can honestly say that I recently had my worst experience and it was with Micro Center.
Last month, I ordered a 32" television from them. I had previouly owned the brand and had been satisfied with the quality for the price. Soon after, I received an e-mail notifying me that I had been backordered. They were out of stock, no problem. A couple weeks later, I come home to find a completely unheard of (Sigmac?) set on my porch. I quickly get online and read that they have begun to ship these out in place of the sale item (no prior notification from MicroCenter of the switch) and that those who have ventured to open are experiencing all kinds of issues, and basically confirming it as an unknown piece of junk. The whole thing reeks of bait and switch, yet Micro Center claims they are just trying to make the customer happy.
I might have believed that but what happened next pretty much blew that theory out of the water...at least for those of us among the first to initially place our original orders. After shipping a couple hundred Sigmacs to the first in the backorder line, they suddenly switch to sending a superior name brand 32" to fulfill the remaining 3/4 of the orders. Now what is beyond my comprehension is how MicroCenter would have no clue that this might cause resentment among those who ordered first and whose orders were filled first? Well, it did. When contacted, their response was along the lines of "oh well, nasty break....".
Initially, I might have looked at an offer (as in maybe check first Micro Center?) to fill orders with a somewhat comparable TV in a more positive light, even if I chose not to accept it. But when they just haphazardly started filling the earliest orders with inferior TV's compared to the superior set with which they filled later orders, it completely erased any feelings of goodwill that might have been established. You either offer the better TV to the earliest orders, and then follow with the inferior TV until you run out OR just fill all orders with the same TV. I was left feeling like they were looking for a way to dump a shipment of Sigmacs, that they have no idea how to handle customer affairs fairly or appropriately, and worse, that they really could care less. "
"I ordered a clearance TV online from microcenter at an incredibly low price on a sunday. due to an error in their inventory system, the TV was sold out almost immediately & my order was placed on backorder. 5 weeks later they shipped me a substitute LG TV at a price that was the equivalent of 50% off retail price. Although they didn't need to honor the clearance price, they did anyway, and substituted high end TV's for hundreds of online orders. This was an outstanding gesture by microcenter. It's extremely rare to get this kind of customer service from any online retailer, bad economy or not. A+++"
"I recently visited the Tustin CA microcenter for a warranty repair. My daughter spilled water on her keyboard 1 week before the replacement warranty expired. She was out of state at the time so we had to wait until she came back to take it in for repair. We had 4 days left to the warranty expiration and took it in for repair or replacement. We waited 3 days (just as quoted) to hear from the service department only to find out that the computer was "fine and had no issues". When my husband went to pick up the computer the day after the warranty expired as they stated and he asked how it could be fine when water was literally pouring out of it when turned to the side and asked if they would stand behind their work if he took it home and it did not work. They told him there were not any problems. When he asked how it was fine again and said "so you mean to tell me that you can pour water on a computer and it will be fine? I want to speak with a manager!" They took the comment as a threat and called the police then banned him from the store and a manager would not talk to him........ Really you can’t ask to speak with a manager at this location. Needless to say we take my daughters computer home and what do you know after about an hour working on her computer the screen flickers and shuts off and will not turn back on. So I take her computer back and that is when the service manager comes to talk to me and states that the computer is out of warranty and due to the issues with my husband he must email and call people on the east coast in order to make "accommodations" in order to see if he can even help me or I could wait until this winter when we move back to Missouri and take the computer to the St Louis store with his service order for repair or replacement. I told him that I wouldn't wait until December to get it fixed because that would be 6 months after the warranty and I was sure that it wouldn't be fixed.....I don’t feel that they have honored the warranty or properly serviced our computer and now my daughter is out a computer. I understand that we messed up the laptop however that is why I spent the extra money for the replacement plan at the time of purchase."
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![Share](javascript:share_rating({"review_body":"I ordered a monitor and a few other things, all items were listed as available at the time. Two weeks went buy without even a confirmation e-mail. I called they said it was back ordered and some one would call me with in 24 hours, that did not happen. Micro Center seems VERY disorganized and has terrible customer service I will never deal with them again! ","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/853421#comment853421","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"JQuinn5000","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst experience ever. First of all, when I made the purchase online, I got a message with no reference # suggesting I will get an email with the confirmation number. Fine, I waited for that email to arrive so I can get an order # to track and I got it only about 6 hours later. I then tried to see if I can track that order online and they don\u0027t have an online tracking system - in this day and age for an online shopping site! I called their 800 number a week later to check on the status, after a half-an-hour wait, their representative tells me they cancelled my order because they were out of stock. I ask them why I didn\u0027t see that when I made the purchase or why I didn\u0027t get a notification when they actually cancelled the order, and he gives me some lame excuse that it could be issue with my gmail account because they did send the order cancellation notice. There seems to be no problem receiving their newsletter to my gmail account. This is by far the most unprofessional online site I have ever had the misfortune of doing business with and I am a huge online shopper. <br>I highly recommend everyone to stay away from it. <br>If I could give it a star rating less than 1, I would.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/850056#comment850056","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"jaruttag","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I thought microcenter was good until they took the order for my hptouch pad and cancelled 2 days later. I would have bought it on Walmart but waited because I was waithing for my shipment from microcenter. This is really bad. I wish i could take microcenter to court and make me pay for the time and money it cost me.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/848060#comment848060","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"sitadha","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horrible place to buy electronics. Would rather pay more at another store then have to deal with the horrible customer service.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/843986#comment843986","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"scottpfeifer89","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"HP had discontinued their Touch Pad because it wasn\u0027t selling well enough. It was priced $99 for the 16GB and 149.99 for the 32GB. Well, I went over to Micro Center\u0027s website and saw that they had the Touch Pad at the discounted price. I quickly placed my order for the 16GB because I thought it was the best deal. All went well and my order was placed. I didn\u0027t get a confirmation email untill 4 hours after my order. I thought to myself ok well they might be a little busy but they will come through with my order. Wrong. I got another email an hour later saying Sorry we are out of stock and have refunded your Credit Card. Bullshit. Why would you let me order something that is out of stock in the first place? Why didn\u0027t they send me an email sooner instead I had to wait ******* 5 hours to get an update. My credit card still hasn\u0027t been refunded yet. I spoke to support and the support was rude as hell. I was told they don\u0027t charge you untill they ship the product out. Bullshit again. I was charged from the very begining and now its been almost 4 days and I still haven\u0027t gotten my money back. I will never ever shop micro center again. They like to lie about stock availability and like to hold on to your money","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/843702#comment843702","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"mcsuck","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I hate Micro Center. Ordered an HP Touchpad this morning, then 7+ hours later, it was cancelled (they oversold). What kind of online business can\u0027t keep track of what inventory they have?! Since I thought I had the order all squared away, I didn\u0027t look at other locations. So, by the time I got my cancellation, there\u0027s no place around town that had them in stock. I complained with the supervisor, and they weren\u0027t even willing to reverse my charge for another 1-3 business days. Totally unacceptable.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/840244#comment840244","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"jsarino","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I often and regularly purchase electronics online, and despite experiencing my share of eventual cancellations for out-of-stock sale products here and there, I can honestly say that I recently had my worst experience and it was with Micro Center. <br><br>Last month, I ordered a 32\u0022 television from them. I had previouly owned the brand and had been satisfied with the quality for the price. Soon after, I received an e-mail notifying me that I had been backordered. They were out of stock, no problem. A couple weeks later, I come home to find a completely unheard of (Sigmac?) set on my porch. I quickly get online and read that they have begun to ship these out in place of the sale item (no prior notification from MicroCenter of the switch) and that those who have ventured to open are experiencing all kinds of issues, and basically confirming it as an unknown piece of junk. The whole thing reeks of bait and switch, yet Micro Center claims they are just trying to make the customer happy. <br><br>I might have believed that but what happened next pretty much blew that theory out of the water...at least for those of us among the first to initially place our original orders. After shipping a couple hundred Sigmacs to the first in the backorder line, they suddenly switch to sending a superior name brand 32\u0022 to fulfill the remaining 3\/4 of the orders. Now what is beyond my comprehension is how MicroCenter would have no clue that this might cause resentment among those who ordered first and whose orders were filled first? Well, it did. When contacted, their response was along the lines of \u0022oh well, nasty break....\u0022.<br><br>Initially, I might have looked at an offer (as in maybe check first Micro Center?) to fill orders with a somewhat comparable TV in a more positive light, even if I chose not to accept it. But when they just haphazardly started filling the earliest orders with inferior TV\u0027s compared to the superior set with which they filled later orders, it completely erased any feelings of goodwill that might have been established. You either offer the better TV to the earliest orders, and then follow with the inferior TV until you run out OR just fill all orders with the same TV. I was left feeling like they were looking for a way to dump a shipment of Sigmacs, that they have no idea how to handle customer affairs fairly or appropriately, and worse, that they really could care less. ","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/830640#comment830640","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"OnlineBuyer12345","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a clearance TV online from microcenter at an incredibly low price on a sunday. due to an error in their inventory system, the TV was sold out almost immediately & my order was placed on backorder. 5 weeks later they shipped me a substitute LG TV at a price that was the equivalent of 50% off retail price. Although they didn\u0027t need to honor the clearance price, they did anyway, and substituted high end TV\u0027s for hundreds of online orders. This was an outstanding gesture by microcenter. It\u0027s extremely rare to get this kind of customer service from any online retailer, bad economy or not. A+++","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/830496#comment830496","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"cybernaut","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently visited the Tustin CA microcenter for a warranty repair. My daughter spilled water on her keyboard 1 week before the replacement warranty expired. She was out of state at the time so we had to wait until she came back to take it in for repair. We had 4 days left to the warranty expiration and took it in for repair or replacement. We waited 3 days (just as quoted) to hear from the service department only to find out that the computer was \u0022fine and had no issues\u0022. When my husband went to pick up the computer the day after the warranty expired as they stated and he asked how it could be fine when water was literally pouring out of it when turned to the side and asked if they would stand behind their work if he took it home and it did not work. They told him there were not any problems. When he asked how it was fine again and said \u0022so you mean to tell me that you can pour water on a computer and it will be fine? I want to speak with a manager!\u0022 They took the comment as a threat and called the police then banned him from the store and a manager would not talk to him........ Really you can\u2019t ask to speak with a manager at this location. Needless to say we take my daughters computer home and what do you know after about an hour working on her computer the screen flickers and shuts off and will not turn back on. So I take her computer back and that is when the service manager comes to talk to me and states that the computer is out of warranty and due to the issues with my husband he must email and call people on the east coast in order to make \u0022accommodations\u0022 in order to see if he can even help me or I could wait until this winter when we move back to Missouri and take the computer to the St Louis store with his service order for repair or replacement. I told him that I wouldn\u0027t wait until December to get it fixed because that would be 6 months after the warranty and I was sure that it wouldn\u0027t be fixed.....I don\u2019t feel that they have honored the warranty or properly serviced our computer and now my daughter is out a computer. I understand that we messed up the laptop however that is why I spent the extra money for the replacement plan at the time of purchase.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/780652#comment780652","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"irritatedjc","rating":"1"}, "single");){kind=link}
"tried to seam me, didn't ship order, now i get spam from them."