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"Good. Status e-mails were confusing. I was not sure if my order was being delayed for a lengthly period or if it would be shipped in the near future. I was very glad though when my order arrived and the part was exactly what I needed. I DO NOT LIKE this survey form. I tends to process my information before I am finished with filling out the information on this page."
"I have not even received my part yet and you are sending me a survey? Also, two people over there could not tell me what part I needed so I just guessed."
"I ordered my part off Master Tools web site the part was delivered when they said it would be and worked fine. I will be ordering form Master Tool again."
"Not a good experience at all, I ordered two parts, of the same thing, their ad said they were in stock, I was then notified they were not in stock, I still have not recieved them. They don't communicate very well as to if I still want them or to issue me a credit, at this point if they haven't shipped. just issue me a credit. John C"
"I was very pleased to find that Master Tool Repair had the exact part that was needed to repair my air compressor. It was certainly a lot cheaper than having to purchase a new one. The only thing I thought was excessive was the shipping cost for such a very small part. Even so, I was happy to pay it considering the alternative. I received the part in a timely fashion, and will definitely do business with Master Tool Repair again . Thank you......"
"My package was delivered in a timely manner. I was informed in advance when to expect it. It was exactly what was ordered and worked exactly as I expected it would after it was installed."
"Very satisfied. Received the correct repair parts and in a matter of minutes had my compressor operating. Will definitely use Master Tool Repair for any equipment repair parts. Thanks to all of you. "
"Do not order from this company, my experience is that they do not follow through on thier committments. Their website said everything was in stock, yet when I received the items there was one missing which was on backorder with no ETA. I asked if I could just send them back all the parts for a full refund and they said no, just keep them, we'll give you a full refund becuase we screwed up. Then over a month later when I called to ask where my refund was they stated that they did in fact need the parts back before they could issue me a refund, yet they never called me, e-mailed me or sent me a letter stating this position. They are untrustworthy and constantly kept referring to their "vendor" who was calling the shots, it wasn't their fault but their vendor's screw-up they said. I will never order from this place again!"
"no problem with the idem i bought.will use them again when i need parts."