Tools & Machinery
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"no problem with the idem i bought.will use them again when i need parts."
"Good. Status e-mails were confusing. I was not sure if my order was being delayed for a lengthly period or if it would be shipped in the near future. I was very glad though when my order arrived and the part was exactly what I needed. I DO NOT LIKE this survey form. I tends to process my information before I am finished with filling out the information on this page."
"Very good experience. Punctual shipping, part fixed problem."
"Parts ordered came as specifiedUreka problem solved!"
"I have not even received my part yet and you are sending me a survey? Also, two people over there could not tell me what part I needed so I just guessed."
"I ordered my part off Master Tools web site the part was delivered when they said it would be and worked fine. I will be ordering form Master Tool again."
"Part that was ordered was delivered promptly."
"Not a good experience at all, I ordered two parts, of the same thing, their ad said they were in stock, I was then notified they were not in stock, I still have not recieved them.They don't communicate very well as to if I still want them or to issue me a credit, at this point if they haven't shipped. just issue me a credit.John C"
"I was very pleased to find that Master Tool Repair had the exact part that was needed to repair my air compressor. It was certainly a lot cheaper than having to purchase a new one. The only thing I thought was excessive was the shipping cost for such a very small part. Even so, I was happy to pay it considering the alternative. I received the part in a timely fashion, and will definitely do business with Master Tool Repair again . Thank you......"
"My package was delivered in a timely manner. I was informed in advance when to expect it. It was exactly what was ordered and worked exactly as I expected it would after it was installed."
"Excellent web site. Easy to use and understand. Everything worked out just fine. Thanks!"
"Very satisfied. Received the correct repair parts and in a matter of minutes had my compressor operating. Will definitely use Master Tool Repair for any equipment repair parts. Thanks to all of you. "
"excellent-product was backordered, they kept me informed and it came when promised. Item was correct and worked as advertised."
"Vary good, 2nd time dealing with them."
"Do not order from this company, my experience is that they do not follow through on thier committments. Their website said everything was in stock, yet when I received the items there was one missing which was on backorder with no ETA. I asked if I could just send them back all the parts for a full refund and they said no, just keep them, we'll give you a full refund becuase we screwed up. Then over a month later when I called to ask where my refund was they stated that they did in fact need the parts back before they could issue me a refund, yet they never called me, e-mailed me or sent me a letter stating this position. They are untrustworthy and constantly kept referring to their "vendor" who was calling the shots, it wasn't their fault but their vendor's screw-up they said. I will never order from this place again!"
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