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Stores > Mac of All Trades

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Full Rating Profile
  • Mac of All Trad

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 14474 Carlson Circle
    • Contact: customerservice@macofalltrades.com
    • Phone: 8139251181
    • Customer Support: 8139251181
    • Business Hours: 8:00AM - 4:30PM Eastern Mon-Fri
    • Fax: 8139251150

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 4.17/10 4.17/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 5.83/10 5.83/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

102 Customer Reviews

Rating 10/10

"A very good place to buy used Apple equipment I'm very happy with the Mid 2009 MacBook Pro that I recieved, a good site to book mark. Mac of All Trades is head and sholders above the competition."

This review was modified by Thomcarl on April 26 2012 07:08:09 PM

Rating 10/10

"I ordered a 17" macbook pro from them and I paid for expedited shipping. The computer arrived with a faulty superdrive. They paid for the return shipping, and unfortunately due to time constraints I couldn't wait for a repair so I requested a refund. They refunded my money promptly. They also have a clearly stated company policy that shipping cannot be refunded, but because of some special circumstances I requested a portion of it to be refunded and they agreed. Mistakes happen, it's the followup that really impressed me. Next time I'm looking for a mac, these are the first guys I'm going to check."

Rating 10/10

"This is a well run company where customer service is a priority. Three purchases, all of which were very positive. One machine had a hardware issue which was corrected quickly all on their dime with the utmost of professionalism. I would not hesitate purchasing from Mac of All Trades again and neither should you."

Rating 10/10

"I have used these folks off and on for several years primarily selling them my out of date or mispurchased macbook pros.

They are consistently responsive and informative throughout the process, and are quick not only to answer questions, but accurately too.
They truly must believe in the concept of delighting their customers. They are my only choice for selling my used macs. I just wish they would branch out to other stuff

Rating 10/10

"I was looking for somewhere to sell my Macbook and stumbled across this site. From the beginning they were very prompt in responding to all of my emails and questions. They did not pay me what they said they originally would for my Macbook as there was an internal error that I did not know about. However, they did work with me to come to an agreed upon value. I give them 5 stars for great customer service!"

Rating 10/10

"While I've purchased products from Mac of all Trades before, I recently had the opportunity to sell them a used machine and was very pleased with the quoted price I received, the high level of communication and general professionalism of the staff member I dealt with (William Adams in Purchasing). Overall, this is an excellent company to deal with and I would recommend them to anyone looking for pre-owned Mac products."

Rating 10/10

"Fantastic company! I have bought several iMacs from this company and any problems I've had have been dealt with head on and taken care of right away. The last iMac I purchased did not function properly and I returned it for a FULL refund with no questions asked. Who does that anymore?? I highly recommend this company and their products."

Rating 10/10

"It's time to give these folks the kudos they deserve. I have purchased several items from them over the years, and have never had a bad experience with them. That is not to say that I haven't had problems with a product or two, but that's where these people really separate themselves from the crowd. What issues I have had, they have resolved quickly and fairly. I am a big proponent for using refurbished gear when possible, and MOAT is my first choice for a vendor for such gear, even ahead of the Apple Store refurb site. Every computer I have brought from them since 2003 (except one I now use for parts) is still working and in use somewhere. I consider them a trusted business partner, and would recommend them to anyone that needs a reliable computer at very reasonable cost."

Rating 10/10

"Wonderful company to deal with. They paid top dollar for my computer that I sold to them, and were straightforward and honest throughout the process. Customer service was awesome...you can call the 800 number and someone in AMERICA picks up, and is very helpful. They offer a great option for sellers, they will send a fitted box with packing supplies to you, which guarantees that your computer arrives to them safe. This option works great and is cheaper than doing it all yourself. Definitely will recommend MOAT to others, and will use again in the future. A+++"

Rating 10/10

"I WAS SKEPTICAL! I came across Mac of All Trades while looking for a used or refurbished Mac. Then I found the PERFECT one for me. It was a diamond in the rough. I looked at the ResellerRating and thought "too good to be true." Some of the reviews sound fake. It's because the reviews are gushing...and now I know why. I'm about to gush.

I called them up to ask about the computer and just like every review says, THEIR CUSTOMER SERVICE IS INCREDIBLE. I live outside of Florida and needed the computer by a certain time. I was having trouble with ordering on their site and called back. They said "we were expecting your call, we see your having trouble ordering." And then they walked me through the order (I had entered the city wrong, plus it was a different shipping and billing address). They made sure that the order was taken care of and shipped for me the same day so I'd get it as quick as possible. I was then contacted by their billing department and they said since I live out of state (and they try to stop fraud as much as possible) I'd need to email them a copy of my license, credit card, and signature form. I thought "here it comes...the scam." And for a week, there were TWO pending transactions on my account for the same price of the computer. Just this morning, after 6 days one of the pending transactions was dropped. Seems like it was me trying to push my card through 3 times in the beginning when it wasn't working.

So the computer arrived, I called apple to verify it, and the order turned out to be exact. Except for one thing. There was a case for the computer that they through in that I didn't pay for. I had mentioned over the phone that the computer was for my girlfriend and I just wanted a case she could use until she found something she likes. He told me he'd see if they had something in their inventory that wasn't updated to their website yet. I figured if they did, they'd just charge me for it. It was quite the surprise opening up the package and finding a little something extra. ABOVE AND BEYOND. That's what you get with Mac of All Trades.

Rating 10/10

"I have dealt with Mac of All Trades on three separate occasions when selling used macs. The prices they offer (both buying and selling) are simply the best of any company in the used mac market and are often competitive with what you would get through auction sites or classifieds without all the hassle and stress that comes from dealing with random strangers. Each transaction was processed quickly and the customer service turned out to be great the only time that I had an issue. They were really responsive to resolve my problem (an issue with shipping a payment that was most likely the USPS at fault) promptly and fairly. I would not hesitate to recommend Mac of All Trades to friends and family members."

Rating 10/10

"I have to say that of all the mac refurbish companies I have ever bought from or dealt with, Mac of all Trades is by the far the best. Not only customer service, but their equipment comes in pristine condition, clean, working and almost looking brand new, and I bought 65 macbooks from them. I recommend them to anyone."

Rating 10/10

"Whoa! Used MacBook Pro arrived packaged as if it was brand new! The three-year old machine was cosmetically flawless. Aluminum housing, screen, keyboard arrived in pristine condition. The late 2008 MBP was packaged with all the accessories, adapters, disks of a brand new machine. Being packaged in an original Apple MBP box, I could have literally performed my own YouTube-style unboxing video! Thanx M.O.A.T. for keeping focused on customer experience."

Rating 10/10

"WONDERFUL! I just purchased my 3rd refurbished Mac from Mac of all Trades & all is perfect. Super fast shipping. I bought my first one around 2001. My 2nd in Dec. 2005. And if you call a human answers the phone. And they referred me to a website to buy memory that has the best prices around. You cannot compare Mac of all Trades prices with anyone else. They are absolutely the BEST!!!"

Rating 10/10

"Sold a MBP to MacofAllTrades and was very impressed with the service and process. Communication is the key to the success of this transaction. If looking to sell your equipment, this is the company with which to deal."

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