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RatingsRating
Store InformationStore Info
Full Rating Profile
  • MacMall

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2555 West 190th Street Torrance, California
    • Contact: CustomerService@MacMall.com
    • Phone: 800-MACMALL
    • Customer Support: 888-363-6255
    • Business Hours: 24 hours, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.21/10 5.21/10
    Chance of future purchase: Rating 3.78/10 3.78/10
    Shipping & packaging: Rating 4.02/10 4.02/10
    Customer service: Rating 2.05/10 2.05/10
    Return/Replacement policy: Rating 0.50/10 0.50/10

What is this?

14,783 Customer Reviews

Rating 4/10
2/5
modified review posted

"You wer unable to deliver but you were timely in communicating about it."


Rating 6/10
3/5
modified review posted

"I cancelled the order for a later date."

modified review Rep reply posted May-19-2015

MacMall, MacMall rep has responded

“Dear Valued Customer,
 
We received your review regarding our website. It appears that we received three stars out of five.
We are committed to provide the best service as possible. We would appreciate if you can give us additional suggestions or comments on how we can still improve our business.
 
You may send an email to customerservice@macmall.com
 
Sincerely,
MacMall Customer Care
www.macmall.com”


Rating 2/10
1/5
modified review posted

"Truly one of the most ridiculous online shopping experiences ever. After placing my order my card was charged. This was on Saturday. Tuesday I receive an email asking me to call credit processing. They want to confirm that I indeed ordered the 3 iPads. I did. Gave all information asked and was told they still needed to contact my bank and I would have to wait 5-7 days for this to occur. I called my bank. They confirmed the money had been collected by Macmall and suggested I call back right away to have the charge removed. I did. Told it would take 24-48 hours to occur. I will never shop MacMall again. Terrible and almost criminal service."

modified review Rep reply posted May-19-2015

MacMall, MacMall rep has responded

“Dear Valued Customer,

The initial charge upon placing the order is just the preauthorization charge. The actual charge will only take place once the order ships out.
Also, the order was placed on a weekend. Our Credit card processing team emailed you and left you a voicemail on the same day since they needed additional verification from you.

Since the order was cancelled, the pre authorization charge has already been reversed.

We do apologize for the inconvenience.

Sincerely,

MacMall Customer Care”


Rating 10/10
5/5
modified review posted

"Prompt delivery. No instruction manual. Nothing. Did a robo nerd pack this? Assuming I know about new mac book pro, is Yosemite? That dropped you ... I think if this came from apple store, Tucson, the staff is used to dealing with rich techies. I want manual, some kind of is Yosemite ... For God's sake!!!"


Rating 10/10
5/5
modified review posted

"The product is excellent, as stated! The order was filled, shipped and received in rapid time!"


Rating 10/10
5/5
modified review posted

"All received quickly and professionally packed. Terrific!!"


Rating 6/10
3/5
modified review posted

"It was a simple matter of ordering on the Web Site and receiving a timely deliver. The evaluation of the product takes a period of time."

modified review Rep reply posted May-19-2015

MacMall, MacMall rep has responded

“Dear Valued Customer,
 
We received your review regarding our website. It appears that we received three stars out of five.
We are committed to provide the best service as possible. We would appreciate if you can give us additional suggestions or comments on how we can still improve our business.
 
You may send an email to customerservice@macmall.com
 
Sincerely,
MacMall Customer Care
www.macmall.com”


Rating 10/10
5/5
modified review posted

"Arrived quickly and perfectly packed. Looks easy to return, but I don't need to. Great product at a very reasonable price. I'll shop here first for my mac products."


Rating 10/10
5/5
modified review posted

"very good. I got that mac within 3 days and it works perfect"


Rating 10/10
5/5
modified review posted

"as usual good Apple products at great prices and awesome fast free shipping. can't beat that!! :)"


Rating 10/10
5/5
modified review posted

"it was just what I order and It was deliver on time"


Rating 10/10
5/5
modified review posted

"Love, love the speedy service I received from Macmall. Will definitely order from them again!!"


Rating 10/10
5/5
modified review posted

"Awesome delivery. Prompt and correct. "


Rating 10/10
5/5
modified review posted

"Good price, got the ipad air 2 earlier than expected. I have been a repeat Mac Mall customer never had a problem with them."


Rating 10/10
5/5
modified review posted

"Quick shipping and great service. I really appreciate that they call to verify the order before they charge you"


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MacMall is a merchant member
MacMall participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,838 merchant members.