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3,720 reviews
reply posted May-20-2013 “Thank you for your recent order and your feedback.
We do apologize that we were unable to fill your order. We do stock approximately 97+% of product in the warehouse however order demands can vary. On the Item page if a product is "in stock or out of stock" it will show however due to multiple orders being placed at the same time and quantity of item ordered, information can be somewhat altered. Most products are replenished within just a couple of days however sometimes there is a manufacturer issue causing longer delays. There is also the ability on the item page to request to be notified when a product is back in stock and an email will be sent to you.
If you want to substitute a back ordered item for a different size, flavor, brand that is in stock, or modify or cancel your order just contact the customer service department and we’ll make the change.
We do our best to communicate as much information as possible. On the back order email you received the customer service department contact information is provided to make any changes (including canellations)to the order. Nothing is charged to the credit card until the product is shipped. We do hope we have the opportunity to assist you again with your health and wellness needs,
Best of Health,”
posted May-18-2013
reply posted May-20-2013 “Thank you for your recent orders and your feedback.
Unfortunately the order number was not provided for specific information to reply to. When Standard shipping is selected, the order will ship either FedEx, USPS, DHL or a combination of these services depending on weight of package and address destination and can take anywhere from 2-8 business days. LuckyVitamin also offers additional shipping options such as Expedited; 3Day,2Day and NextDay Delivery or a set Ground or USPS PRIORITY Mail.
Once the order is shipped, the tracking information is provided so you can track the order until it reaches your door.
For more detailed information on Shipping, please click the link below.
http://www.luckyvitamin.com/t-shipping
We do hope this information has been helpful”
posted May-18-2013
reply posted May-20-2013 “Thank you for your positive feedback and we look forward to assisting you again with your health and wellness needs.
Be sure to visit the New Products page as we are always adding new items daily. http://www.luckyvitamin.com/c-1681-new-products
Best of Health,”
posted May-18-2013
reply posted May-20-2013 “Thank you for your recent order and your feedback,
Your order placed on a Saturday afternoon 5/11 was processed and shipped on Monday 5/13 as orders are shipped M-F.
Transit time can vary depending on location (east/west coast), package weight, shipping method selected, etc. If the order is shipped within the U.S., tracking information is provided with the shipping email confirmation to assist with transit and approximate delivery details. All shipments leave the warehouse and go directly to the FedEx Hub in Ohio for fastest sorting and then on the local hub in your area.
Our automatic shipment program (Auto Re-order) is the easiest way to reorder your products so you receive them in plenty of time before you run out. As you shop, select the Auto-Reorder Ta on the item details page and set the frequency in which you want to receive that item. Then add that item to your cart. Choose any item available on our website and set an automatic reorder frequency and we’ll do the rest.
Hope this information is helpful,
Best of Health,”
posted May-18-2013
reply posted May-20-2013 “Thank you for your recent order and your positive feedback. Share the Health and the Savings with your friends, family, co-workers, etc and you can earn $10.00 OFF your next order! Read how here; http://refer.luckyvitamin.com/o/685043680
Best of Health,”
posted May-18-2013
reply posted May-20-2013 “Thank you for your recent order and your feedback
On the Item product page it will list if a product is "in stock" or "out of stock" however sometimes due to multiple orders or multiple pieces being ordered, we can run out of inventory. Most products are back in the warehouse within just a few days but we won't hold the original order and ship what we can, then ship the rest at no additional charge. We do our best to keep you informed with follow up emails but if you ever want to change the size, flavor or brand, just contact us and we can assist you.
Best of Health,”
posted May-18-2013
reply posted May-20-2013 “Thank you for your recent order and your feedback which is always important to us.
Be sure to visit Natural & Organic Sun Care Summer Sale at LuckyVitamin.com for Sunscreens, Aloe, After Sun Care, Lip Balms Self Tanners and more
http://www.luckyvitamin.com/c-1911-summer-sun-care-sale
Best of Health,”
posted May-18-2013
reply posted May-20-2013 “Thank you for your recent order and your feedback. Glad you were so satisfied with the service and product(s) you received and we look forward to assisting you again.
May is National Celiac Awareness Month and LuckyVitamin has a great selection of products at great prices. http://www.luckyvitamin.com/c-1878-gluten-free-sale
Best of Health,”
posted May-17-2013
reply posted May-20-2013 “Thank you for your recent order and your feedback. Glad you were so satisfied with the service and product(s) you received and we look forward to assisting you again.
Visit the All Natural, Guilt Free Stevia Sweetener Sale and save even more this month. http://www.luckyvitamin.com/c-2049-sweet-stevia-sale
Best of Health,”
posted May-17-2013
reply posted May-20-2013 “Thank you for your recent order and your feedback. Glad you were so satisfied with the service and product(s) you received and we look forward to assisting you again. Be sure to visit our Coconut Oils and Capsules Sale for Extra Discounts http://www.luckyvitamin.com/c-2063-coconut-oil-sale
Best of health,”
posted May-17-2013
reply posted May-20-2013 “Thank you for your positive feedback and glad we were able to assist you so well. We appreciate your feedback.
This month you can receive Bonus Savings of additional 10% off on Country Life quality brand products.
http://www.luckyvitamin.com/m-135-country-life
Best of Health,”
posted May-17-2013
reply posted May-20-2013 “Thank you for your recent order and your feedback. Glad you were so satisfied with the service and product(s) you received and we look forward to assisting you again. Now’s a good time to Boost your Vitamin D and and save even more. http://www.luckyvitamin.com/c-2066-vitamin-d-supplement-sale
Best of Health,”
posted May-16-2013
reply posted May-20-2013 “Thank you for your recent order and your feedback which is very important to us. Glad you were so satisfied with the service and product(s) you received and we look forward to assisting you again.
Visit our “Not Your Typical” Protein Sale to shop Hemp, Plant, Rice, Pea and Egg Proteins and save even more this month.
http://www.luckyvitamin.com/c-2065-not-your-typical-protein-sale
Best of Health,”
posted May-16-2013
reply posted May-20-2013 “Thank you for your positive feedback and glad we were able to assist you so well. We appreciate your feedback. This month you can save even more with New Chapter top selling Whole Food Supplements. Click on the link to view the additional great savings; http://www.luckyvitamin.com/m-200-new-chapter
Best of Health and Savings,”
posted May-16-2013
reply posted May-20-2013 “Thank you for your recent order and your feedback
On the Item product page it will list if a product is "in stock" or "out of stock" however sometimes due to multiple orders or multiple pieces being ordered, we can run out of inventory. Most products are back in the warehouse within just a few days but we won't hold the original order and ship what we can, then ship the rest at no additional charge. We do our best to keep you informed with follow up emails but if you ever want to change the size, flavor or brand, just contact us and we can assist you.
Best of Health,”
"Lucky Vitamin did not inform me that they did not have the New Chapter Estrotone supplement I ordered in stock until well after I ordered it on 5/11. If I had known up front they didn't have it currently in stock, I would have ordered it from somewhere else. As it is, they have my credit card no. and plan to charge my card when the supplement comes in. I would prefer to cancel my order and get the supplement from another company, but I was not offered that option.
I will never order from Lucky Vitamin again.
Margaret DiJohn"