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Stores > LightInTheBox
  • LightInTheBox LightInTheBox Elite Status
    • ADDRESS
      10002
    •  
    • BUSINESS HOURS
      Monday to Friday 9:00am-6pm CST
      GENERAL PHONE
      n/a
      FAX
      n/a
    • SUPPORT EMAIL
      feedback@lightinthebox.com
      SUPPORT PHONE
      http://www.lightinthebox.

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.69/10 8.69/10
    Chance of future purchase: Rating 8.73/10 8.73/10
    Shipping & packaging: Rating 8.07/10 8.07/10
    Customer service: Rating 8.48/10 8.48/10
    Return/Replacement policy: Rating 8.26/10 8.26/10
Voice your opinion! Review LightInTheBox by clicking a star below.
Rating 2/10
1/5
2017-10-13

Rip off.

"They took my money and over a month later I still don't have my order. Customer service has been horrible. Don't buy from them."

Rep reply posted Oct-14-2017

A rep from LightInTheBox, LightInTheBox, has responded

“Dear giodee,
this is supervisor Fabio. I am truly sorry for this problem. Please note you asked for a return on our website and we already provided a prepaid label. So we're not sure what you did not receive. I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16461379
Thank you very much.”


Rating 8/10
4/5
2017-10-13

Very nice!!

"I ordered several things from light in the box for my mothers birthday. The company was very responsive to my needs, and the package arrived within two weeks. I was satisfied with the quality of some of the products, however it was not well packaged and the necklace I ordered had been very much broken."


Rating 10/10
5/5
2017-10-13

Great Products - Fast Shipping

"Have purchased from Lightinthebox many times. GREAT prices and I've always received my orders promptly."


Rating 10/10
5/5
2017-10-13

Great buys at good prices

"I started purchasing items online via LightInTheBox and found it easy to use. Shipping tends to be a little longer than advertised but this could be due to Canadian Postal Services and Customs."


Rating 10/10
5/5
2017-10-13

Awesome service

"They take care of there customers "


Rating 10/10
5/5
2017-10-13

una excelente compra

"una excelente compra me llego en los tiempos estimados y sin contratiempos, el material muy bueno Gracias "


Rating 8/10
4/5
2017-10-13

on un mot satisfait

"j'ai effectué plusieurs des achats sur le site lightlnthe box et je suis toujours satisfait a l'arrivée des colis et voir que le contenu et aussi bien que sur les photos du site."


Rating 10/10
5/5
2017-10-13

The best SIte Shoping

"this is the best shop in the world "


Rating 10/10
5/5
2017-10-13

Surprise with an elegant costume.

"Surprisingly, the dress that arrive is quite elegant looking."


Rating 10/10
5/5
2017-10-13

ENVIOS A PERU

"Tengo una excelente experiencia con Lightin in the box. Si bien es cierto que demoran un poco, llegan siempre y se puede ir monitoreando por el sistema.
No tengo ninguna queja con la empresa y la calidad de los productos.
"


Rating 10/10
5/5
2017-10-13

Excellent and pleasant experience with LITB.

"Ordered the Ultra laptop (Jumper EZBook3 Pro) from LITB, got it shipped within 6 hours from order time for 4-7 days shipping express.
Received after 10 days due to mishandling from shipping courier; not by LITB fault. Exceptionally customer support to keep me informed about the shipping delay.

Package received well-packed and in the original box. Everything works perfectly as described.

I highly recommend shopping with LITB
A happy shopper!
"


Rating 10/10
5/5
2017-10-13

Excelente

"Por el momento ha sido una buena experiencia "


Rating 10/10
5/5
2017-10-13

A great shopping site

"Order arrived faster than expected. A great price as well. Very satisfied!"


Rating 10/10
5/5
2017-10-13

tutto perfetto tutto perfetto

"come sempre puntualita merce perfetta che dire fantastico consigliato a tutti prezzi favolosi eccezzionale"


Rating 10/10
5/5
2017-10-13

cheap phones

"I bought 3 pieces of phones and each of them delivered without extra taxes! Operating system haven't have install extra rubished application. System on MIUI Global. Package contains Eu plug. Payment by PP. };->"


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LightInTheBox participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,440 merchant members.