We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • LightInTheBox LightInTheBox Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Diantong Square, 7 Jiuxianqiao North Rd, Beijing, China
    • Contact: feedback@lightinthebox.com
    • Phone: n/a
    • Customer Support: http://www.lightinthebox.
    • Business Hours: Monday to Friday 9:00am-6pm CST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.28/10 8.28/10
    Chance of future purchase: Rating 8.35/10 8.35/10
    Shipping & packaging: Rating 7.11/10 7.11/10
    Customer service: Rating 8.09/10 8.09/10
    Return/Replacement policy: Rating 7.95/10 7.95/10

6,652 Customer Reviews

Rating 8/10
4/5
2015-07-08

"I bought a CHUWI VI8 8 Inch IPS Screen 2G RAM 32GB ROM Dual OS Android 4.4 / Windows 8.1 Tablet PC Excellent product i would recomend it to anyone who need a tablet. other products were good also and the ones on bad condition got refund for it. Excellent Page really trustworthy!"


Rating 10/10
5/5
2015-07-08

"The items arrived as expected and by DHL too and it's free shipping!! I usually get by Amazon or Aliexpress and free shipping is China post for them while here I got a free shipping and by DHL for a 90$ order only. I loved this service and surely Light In The Box will be my main shopping site in the future :) Keep up the great work!"


Rating 10/10
5/5
2015-07-08

"Hello, I like my dresses from Lightinthebox very much, they are original and the same as pictures. Recomendet!"


Rating 8/10
4/5
2015-07-07

"My handbag is extremely well made and looks very expensive. I have never seen any thing quite like it in Australian shops and have had lots of jealous comments from family and friends. Just gorgeous! "


Rating 10/10
5/5
2015-07-06

"Light in the box is my favorite website for clothes and shoes and other random things. "


Rating 10/10
5/5
2015-07-05

"So happy with this purchase. Chose the longest shipping option... arrived in only 8 business days! I'm in New Zealand so was expecting a very long wait! The veil itself is STUNNING. The detail is a lot nicer than the pictures for sure. Wedding stuff here is very pricey and a veil like that can cost around $250 if bought locally - I paid $20 for this. So impressed. Will love wearing it on my big day. Thanks again lightinthebox. "


Rating 10/10
5/5
2015-07-05

"Order items arrived as promised, all were correct and matched the description on the web. "


Rating 2/10
1/5
2015-07-04

"Hi...this is the first time Ive placed an order online and the last! Ive placed an order on June 21st, and the estimated shipping date is June 28. Its already July 4th, and I still have not received my order, even paid extra for a faster shipping (6-8) business days. When will my order arrive? I need it ASAP! Is there a way to contact the company? Please help!!!"


Rating 2/10
1/5
2015-07-04

"This company sucks. I order one of their products on june 1 2015 and still have not recieved product have emailed them and have gotten nothing but lies i would not recommend this store to anyone. This store gets a zero rating from me "


Rating 8/10
4/5
2015-07-03

"I have been shopping from LighInTheBox for a long time. my experience with this website is very successful. all the things i buy come in a good shape and quality and delivered in a short time. i am also surprised with effective quick technical support. I highly recommend this website. you won't regret it because they have many awesome products."


Rating 10/10
5/5
2015-07-03

" First class product at a very competitive price and delivered promptly from the company's base in the far east, "


Rating 10/10
5/5
2015-07-02

"A good reliable seller with some unusual items at great prices."


Rating 10/10
5/5
2015-07-02

"The sword i bought is all wooden like it was said, safe for cosplay, and quite light and long, the sword casing is tight, so it wont fly out by swinging it.
Always received my items in good condition and i'm satisfied."


Rating 10/10
5/5
2015-07-02

" Absolutely beautiful! We think this is a rare find for our new bathroom. Makes it look like a hotel. Takes a lot of time to assemble, but well worth it in the end! "


Rating 10/10
5/5
2015-07-02

" Absolutely beautiful! We think this is a rare find for our new bathroom. Makes it look like a hotel. Takes a lot of time to assemble, but well worth it in the end! "


Ratings Calculation Change


Share LightInTheBox's store rating

LightInTheBox is a Merchant Member! Learn more

LightInTheBox is a merchant member
LightInTheBox participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,712 merchant members.