We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Diantong Square, 7 Jiuxianqiao North Rd, Beijing, China
    • Contact: feedback@lightinthebox.com
    • Phone: n/a
    • Customer Support: http://www.lightinthebox.
    • Business Hours: Monday to Friday 9:00am-6pm CST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.46/10 8.46/10
    Chance of future purchase: Rating 8.70/10 8.70/10
    Shipping & packaging: Rating 8.37/10 8.37/10
    Customer service: Rating 8.43/10 8.43/10
    Return/Replacement policy: Rating 8.59/10 8.59/10

5,874 Customer Reviews

Rating 8/10
4/5
modified review posted

"The Doogee DG 685 phablet that I purchased is excellent. The actual construction of the device is solid and well made. Works well as a phone and a tablet. I will recommend this device. Excellent buy."


Rating 10/10
5/5
modified review posted

"Item arrived in perfect condition, delivery was fast. Very satisfied with the purchase!"


Rating 10/10
5/5
modified review posted

"Great website, good quality mice in amazing low price of just one dollar. Can earn reward dollars for your purchase. Can earn free gift for your review. Certainly will come back and buy things again!"


Rating 10/10
5/5
modified review posted

"I'm very delighted that accidentally I found LightInTheBox website. I've just bought a very few items here so far, but I'm treated as a valuable customer who spends hundreds of Euro. It's amazing the customer service the company has. I'm thrilled.

Yours sincerely,
Ed
"


Rating 10/10
5/5
modified review posted

"Fast delivery and excellent product. Thank you"


Rating 2/10
1/5
modified review posted

"Placed an order 15 days ago for RUSH shipping. Order still shows processing. Sorry no...canceled order. This should be fun I wonder how long until I actually get my money back.

And before they comment on here...no light in the box staff you can contact me. I tried multiple times to get a hold of someone and you just get the run around on your website to make sure you can't contact them.
"

modified review Rep reply posted Jul-13-2014

LightInTheBox, LightInTheBox rep has responded

“Dear Customer,

We are very sorry for the inconvenience. Please understand that the delivery time includes processing time and shipping time. Any questions concerning your order, you may log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.

Thanks for shopping with us!

Sincerely,
Lightinthebox”


Rating 10/10
5/5
modified review posted

"Excellent quality and matching products."


Rating 10/10
5/5
modified review posted

"Excellent products, huge range, good communications and quick delivery."


Rating 10/10
5/5
modified review posted

"The light in the box is amazing website, I always can find the better price in it. And also the quantity of product is very good, too."


Rating 8/10
4/5
modified review posted

"Ever since I found LightInTheBox, I don't order accessories from anywhere else. They have good prices and good products. I had and Issues with one of the cables I ordered, but they send me another one and did not asked me to send the defect back. Shipping sometimes is a little long, but for the prices, I can't complain too much."


Rating 2/10
1/5
modified review posted

"I bought a drawing tablet from this site. The product was good with no flaws or damages, however the price was severely tweaked. The price stated on the item was 60 USD for the tablet, and 23 USD for the shipping and delivery.
I payed online and recieved my product, but 2 weeks later I recieved an huge extra bill from chinaups - Additional export fees on 80 USD. Meaning I ended up paying 160 USD for a product I was expecting to be half that price. I recieved a small warning in one of the emails I recieved about this - however said warning came after I paid for the product and did not state anything about the size of this "extra bill". I am extremely dissatisfied, cause I ended up paying double the price of other sites.
"

modified review Rep reply posted Jul-08-2014

LightInTheBox, LightInTheBox rep has responded

“Dear Customer,

We are sorry that you had to pay for the tax. Please note that it was charged by your country’s customs and we have no control over it.
We state clearly here: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html.

Sincerely,
Lightinthebox”


Rating 10/10
5/5
modified review posted

"excellent items
great prices
fast delivery
:))))
"


danmturi's Avatar
Mombasa,Kenya.
Rating 10/10
5/5
modified review posted

"Light in the box is the best website to do shopping online.
They usually ship the products on time and the products come well packed and brand New Products from factory.
I recommend this website for anyone who wants to purchase items online.
Good work Light in the box
Keep it Up.
"


Rating 10/10
5/5
modified review posted

"very good experience very good products fast delivery!!!"


Rating 10/10
5/5
modified review posted

"Beautiful! Exactly as pictured! Received item upon 10 days of ordering. "


LightInTheBox is a Merchant Member! Learn more

LightInTheBox is a merchant member
LightInTheBox participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,879 merchant members.