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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: Diantong Square, 7 Jiuxianqiao North Rd, Beijing, China
    • Contact: feedback@lightinthebox.com
    • Phone: n/a
    • Customer Support: http://www.lightinthebox.
    • Business Hours: Monday to Friday 9:00am-6pm CST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.61/10 8.61/10
    Chance of future purchase: Rating 8.82/10 8.82/10
    Shipping & packaging: Rating 8.50/10 8.50/10
    Customer service: Rating 8.69/10 8.69/10
    Return/Replacement policy: Rating 8.53/10 8.53/10

What is this?

5,999 Customer Reviews

Rating 10/10
5/5
modified review posted

"LightInTheBox were great, products great. Will be back again :)"


Rating 10/10
5/5
modified review posted

"This napkin holders are Very pretty and modern look, makes the table look elegant!! "


Rating 10/10
5/5
modified review posted

"very great site a lot of good ofers and good prices, very fast and orders arrived perfect"


Rating 10/10
5/5
modified review posted

"very quickly arrived,now testing "


Rating 2/10
1/5
modified review posted

"This site is a complete scam!

I ordered my items late august they where so called shipped 8 september... But still did not receive anything.

When you try to reach them this is a disaster... Tried about anything but I cannot find an email adress to which they react... If you use the standard box for a question you get a standard email that does not answer your question at all...

To say the customer service is terrible would actually be a lie as it is non-existing!!

Worst experience with online shopping ever!!
"

modified review Rep reply posted Oct-15-2014

LightInTheBox, LightInTheBox rep has responded

“Hi,

We are very sorry for the inconvenience. Actually our customer service is easy to contact, there must be something wrong during the process. Any questions concerning your order please log in your account and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.

Thanks for shopping with us!

Sincerely,
Lightinthebox”


Rating 10/10
5/5
modified review posted

"Fantastic lights. Crystal are real deal. Very pleased with the light. "


Rating 10/10
5/5
modified review posted

"Like LightInTheBox! :)
Correct prices and good attitude. Always what they seem in the picture is real. Always fast delivery.
I recommend everyone to buy from LightInTheBox. :)
"


Rating 10/10
5/5
modified review posted

"Excellent customer service and a beautiful dress----I will certainly order form LIghtin the box again."


Rating 10/10
5/5
modified review posted

"I've been really happy with LightInTheBox. The variety of items is great and everything is as described. I would definitely recommend this website."


Rating 10/10
5/5
modified review posted

"Perfect night light for children Sticking filler item for christmas It lights up very well, changes nicely as well "


Rating 10/10
5/5
modified review posted

"Wonderful service from Light In The Box, quite fast and free shipping, cheap products, and accurate sizing measurements on the website. Very happy, and already placed my second order!"


Rating 10/10
5/5
modified review posted

"very fast shipping , very good material , like the picture
"


Rating 10/10
5/5
modified review posted

"i recommed the people to buy from LightInTheBox
have a great job and Excellent customer service and free shipping for Everything i think i am very lucky because i discovered this website ...
"


Rating 10/10
5/5
modified review posted

"Here is your previous review on our site for reference: Very happy with the size and the colour. Love the dress."


Rating 10/10
5/5
modified review posted

"Great place for cheap and quality things! Recommend it to friends!"


LightInTheBox is a Merchant Member! Learn more

LightInTheBox is a merchant member
LightInTheBox participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,866 merchant members.