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82 reviews 
posted Dec-27-2011 “Thank you for sharing your experience! I’m sorry you decided not to continue processing your order with us. However, it was a pleasure assisting you with your order. Please let us know if there is anything else we can assist you with!
LetsTalk”
posted Dec-27-2011 “Thank you for sharing your experience! It was a pleasure assisting you with your order and happy that we were able to assist you with getting your order corrected. I’m so glad we could make your shopping experience a happy one. Please enjoy your new Galaxy Nexus by Samsung!
LetsTalk”
posted Dec-27-2011 “Thank you for sharing your experience. I do apologize that you were not satisfied with your online purchase. We in every way try to create a seamless and hassle free experience. I’m sorry we did not achieve this level of service for you. As we are constantly working to improve our processes, we will definitely use your feedback to ensure great customer service for our existing and future customers.
LetsTalk”
posted Dec-27-2011 “Orders are fulfilled based on carrier approval, not from date and time placed. If the carrier requires additional information, a deposit, or we need to speak to you to verify your order, your order may take longer to process. I'm sorry you found this frustrating. Also we do apologize for the uncertainty of the inventory of your device. Unfortunately we rely heavily on the Carriers and Vendors for our stock. Due to the unexpected high demand of this product; it's been hard for the Carriers and Vendors to keep your particular model readily available for us. Because of this, it makes it very hard for us to determine the exact date of when we will receive the equipment. However when we do receive a shipment in, we will have them shipped with overnight shipping. Again, we apologize for the inconvenience and thank you for your patience in this matter.”
posted Dec-27-2011 “I do apologize that you were not satisfied with your phone and am glad that we were able to assist you with your exchange. I do see that we have created the new order and shipping it out to you with overnight shipping. Please let us know if there is anything else we can assist you with. Thank you for sharing your experience!
LetsTalk”
posted Dec-27-2011 “Thank you for sharing your experience. A supervisor is currently working with the agent based on your feedback to improve future customer service. I do apolgoize for any inconvenience this may have caused you.
LetsTalk”
posted Dec-27-2011 “I do apologize that you were not satisfied with your online purchase. We in every way try to create a seamless and hassle free experience. I’m sorry we did not achieve this level of service for you. However, we do apologize for the uncertainty of the inventory of your device. Unfortunately we rely heavily on the Carriers and Vendors for our stock. Due to the unexpected high demand of this product; it's been hard for the Carriers and Vendors to keep your particular model readily available for us. Because of this, it makes it very hard for us to determine the exact date of when we will receive the equipment. As we are constantly working to improve our processes, your feedback is greatly appreciated. Thank you for sharing your experience!
LetsTalk”
posted Dec-27-2011 “Thank you for sharing your experience! It was a pleasure assisting you with your order. I’m so glad our customer service made your shopping experience a pleasant one. We will continue to keep you updated about the status of your order.
LetsTalk”
posted Dec-27-2011 “Thank you for sharing your experience. I do apologize that you were not satisfied with your online purchase. However, orders are fulfilled based on carrier approval, not from date and time placed. If the carrier requires additional information, a deposit, or we need to speak to you to verify your order, your order may take longer to process. Also, we do apologize for the uncertainty of the inventory of the device. Unfortunately we rely heavily on the Carriers and Vendors for our stock. Due to the unexpected high demand of this product; it's been hard for the Carriers and Vendors to keep your particular model readily available for us. Again, we apologize for any inconvenience this may have caused you.
LetsTalk”
posted Dec-27-2011 “I do apologize for the uncertainty of the inventory of your device. Unfortunately we rely heavily on the Carriers and Vendors for our stock. Due to the unexpected high demand of this product; it's been hard for the Carriers and Vendors to keep your particular model readily available for us. Because of this, it makes it very hard for us to determine the exact date of when we will receive the equipment. However when we do receive a shipment in, we will have them shipped with overnight shipping. Again, we apologize for the inconvenience and thank you for your patience in this matter. Thank you for sharing your experience!
LetsTalk”
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![Share](javascript:share_rating({"review_body":"I just wanted to say that everytime I spoke to someone on the phone, it was a very enjoyable experience. Your customer service is second to none. I would give 5 stars but my only qualm (always room for improvement) is that I was not told about the VZW customers ability to be grand-fathered in to unlimited plans on 4G LTE and that I could stay in my current 700 min\/mo family share plan. They were not offered when I viewed my options online. But otherwise, this was correctly fixed and submitted by one of your customer service members promptly. Thank you!","link":"http:\/\/www.resellerratings.com\/store\/Let_s_Talk\/comment\/1044369#comment1044369","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Let_s_Talk.jpg","store_name":"Let\u0027s Talk","username":"thedirtyninja","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased the Galaxy Nexus the first day it was released, then it went on back order because it took 3 days to get carrier approval. They dropped the ball on this one, now I can expect to get it on New Years... :(","link":"http:\/\/www.resellerratings.com\/store\/Let_s_Talk\/comment\/1043457#comment1043457","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Let_s_Talk.jpg","store_name":"Let\u0027s Talk","username":"toniee","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So far not so great, first couple of emails were ignored and the instant chat box disconnected while I waited 2+ hours. The verification process to verizon took forever and my phone which was instock when I ordered was backstocked 14 days and to compensate they wanted me to switch phones and gave me a $25 credit towards accessories which is useless. So now I am in limbo and have a broken phone with no replacement only when I called them a bunch of frauds did they suddenly find all my emails.<br><br>UPDATE 12-30-2011 <br><br>So today was the day my phone would ship and guess what it didn\u0027t. No emails or anything informing me of yet another delay, not shocked as they never send me any communication unless its in reply to me becoming pissed as nice emails don\u0027t get replies either. They now want til the 12th which I am positive will get delayed til February ... I\u0027d say 30th so at least they have a year or two til that actually comes to pass. Still no working phone and Verizon has offered to take my personal experience into account on this reseller and offered to have a higher person call me back and review letstalk wireless customer feedback as apparently customer opinion is important to them, either way buyer beware at least for good phones. The shitty ones are always a breeze to get.","link":"http:\/\/www.resellerratings.com\/store\/Let_s_Talk\/comment\/1043135#comment1043135","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Let_s_Talk.jpg","store_name":"Let\u0027s Talk","username":"quantumxeero","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"did not like sd card placement in my phone, not enough memory slowed down in two days. very helpful in exchange. waiting on my new phone now","link":"http:\/\/www.resellerratings.com\/store\/Let_s_Talk\/comment\/1042753#comment1042753","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Let_s_Talk.jpg","store_name":"Let\u0027s Talk","username":"andzsaid","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"the first person i spoke with was great the 2nd person was very rude so i canceled both of my orders and i will never order from this company again","link":"http:\/\/www.resellerratings.com\/store\/Let_s_Talk\/comment\/1042077#comment1042077","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Let_s_Talk.jpg","store_name":"Let\u0027s Talk","username":"mrdunnehy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the Samsung Galaxy Nexus on 12\/15. After checkout, I went back to the page where the Nexus was and it now said back-ordered. It didn\u0027t when I ordered so I checked the status and Lets Talk was waiting on verification from Verizon. The following day my purchase was then back-ordered and expected delivery was 12\/30. How is it Lets Talk can\u0027t get me a cellphone for over 2 weeks? I ordered and received all of my Xmas shopping within this time period...","link":"http:\/\/www.resellerratings.com\/store\/Let_s_Talk\/comment\/1041619#comment1041619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Let_s_Talk.jpg","store_name":"Let\u0027s Talk","username":"bleacht","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m only somewhat satisfied, due to I haven\u0027t recieved my product yet. It\u0027s on backorder. However, I will say that I\u0027m very pleased with the customor service on the phone. Also pleased with how they have been keeping me up to date on the situation. When\/If I recieve my product I\u0027m sure I will change my opinion. ","link":"http:\/\/www.resellerratings.com\/store\/Let_s_Talk\/comment\/1041079#comment1041079","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Let_s_Talk.jpg","store_name":"Let\u0027s Talk","username":"daveapeterson","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the Galaxy Nexus the night of the launch. They failed to deliver the product because of insufficient stock due to the demand. The phone showed in stock when I ordered. If their inventory system doesn\u0027t work they should have manually been watching for such a big launch and promotion and then stopped taking orders instead of letting people think that they would get them the next day.<br><br>After I ordered they waited until mid-day to send me a email saying they couldn\u0027t process my order without doing a credit check. I looked and at this point they had already put an authorization on my card so they had their money.<br><br>I had decided that I have had enough of this place and called to cancel the order because it was obvious I wasn\u0027t getting a phone. I\u0027ll give them credit for answering quickly. The agent told me oh that email was a mistake. We need your Verizon account password to process the order. WTF, no just cancel the order.<br><br>Later I got another email with a coupon saying we hope you weren\u0027t soured by this experience, this place screwed up bad and they know it. I won\u0027t be looking at them again, that is for sure.<br><br>RE: Let\u0027s Talk\u0027s reply to the above.<br><br>When I called you I was told by your phone agent that the credit check email was a mistake. You didn\u0027t read what I typed above and pasted canned comments. That is total BS that you didn\u0027t have it due to unexpected demand. Largest phone launch in a while, discounted price at launch, you expected it (or should have), you just failed at handling it.","link":"http:\/\/www.resellerratings.com\/store\/Let_s_Talk\/comment\/1040917#comment1040917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Let_s_Talk.jpg","store_name":"Let\u0027s Talk","username":"schwartzy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Have they delivered? Well, the phone is on backorder til 12\/30...so...no not yet. Maybe ask again on 1\/10, or so. But if I actually get my Galaxy Nexus for the price they\u0027re offering -- damn right they\u0027ll have delivered.","link":"http:\/\/www.resellerratings.com\/store\/Let_s_Talk\/comment\/1040909#comment1040909","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Let_s_Talk.jpg","store_name":"Let\u0027s Talk","username":"bjs3171","rating":"3"}, "single");){kind=link}
"I attempted to use Let's Talk to purchase the Samsung Galaxy Prime at the super discount level that they were offering. I found the site a little difficult to navigage and choosing the correct plan was a bit of a chore. I finally was able to make my order, and all seemed well. However, I received a call after a couple of days notifying me that they could not offer that phone with the plan that I was currently on. It made better financial sense to cancel the order which the customer representative did for me without any issues. The funds were back into my account in a couple of days, and all seems well. Although they couldn't provide what I needed, they didn't fuss about the cancellation. Hopefully I will be able to order something from them someday."