We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > LensRentals.com

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • LensRentals.com LensRentals.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7730 Trinity Rd Ste. #110
    • Contact: support@lensrentals.com
    • Phone: 901-754-9100
    • Customer Support: 901-754-9100
    • Business Hours: 8:30 am to 5 pm weekdays
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

2,697 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-10

Great Rental

"I had a very good experience with LensRental. My lenses arrived on time and were in perfect condition. I will definitely use them again. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-10

You can find a lot of places to rent camera equipment, none compares to LensRentals!

"I couldn't be more please doing business with LensRentals! Quick service, easy to use order system, GREAT customer service.
Nowadays, a lot more rentals places have pop up all over the internet, but none can come close to LensRentals. I would definitely recommend it to any photographer or videographer in the market for rental equipment. And with the addition of their sister outfit, Lensauthority, all my rental/purchasing needs are cover. Couldn't ask for anything else!
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-10

Great Way to Try out Gears of Interest

"Was on the waiting list for a Zeiss Loxia 21mm for months, and then noticed the $300 temporary price drop on the Sigma Quattro DP0, which has a 21mm equivalent lens with its Foveon sensor, which I've always wanted to try out. Wanted to see if this would be a cheap alternative to the Loxia. Was able to try it out over a weekend. Everything about the transaction was great and convenient, and the equipment arrived in great condition, batteries charged and ready to go out of the box. The return process was easy and convenient. Overall, a very good experience. It convinced me to wait for the Loxia, which did come a few days later."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-07

excellent

"gave me an extra day for free"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-07

Excellent service

"Easy to find what I needed and place the order. Delivery was on time and the gear was perfect! Return was even easier - put the gear back in the original boxes and paste the enclosed shipping sticker on the box and bring the to fedex! Done!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-07

Wish there was a case

"Everything went smoothly with the equipment. Delivered on time and worked exactly as advertised. The only issue we had was that everything was in a big cardboard box and had to be transported to, from and around the location like that. Unfortunately the manufacturer didn't design a case for the head unit that held the reflector bowl, cords, brackets etc."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-06

Good tryout

"I wanted to try out a camera/lens combo that a local bird club member has and takes spectacular shots--I shoot micro 4/3, so I wanted to try the other (Canon 70D/Canon 400mm f5.6). Ordered it, got when promised, packaged well. Had it to try for 6 days, but in actuality only 2 days over a weekend. It is a pricey way to see if that's the camera or lens you want, but not as pricey as buying it then deciding you don't like it. I thought some of the requirements I had to fulfill before renting were a little over the top, but it was minor and did it. The return process was painless; just use the box it came in along with a preprinted return label. I'd do it again given some ambiguity about lenses or a camera."


No Avatar

Verified Customer
Rating 6/10
3/5
2016-03-04

Check file numbering

"This is the second time I have rented a Canon 7D Mk 2. First time no problem. This time every time I used a new card the file/image numbering reverted back to 0001! I did not realize this until I downloaded all cards to my hard drive. Now I have three files numbered 0001!! I quickly change this setting but the damage was done. No fun!!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-04

Simplicity and Reliability

"This is not the first time that I have rented a lens from LensRentals.com. The ordering process is easy. The lenses are what I expect based on manufacturer specs and user reviews. LensRentals responds quickly to my questions and requests.

Lenses arrive when promised (or perhaps even early). Lenses have always been well packaged. A return label comes with the package.

Bottom line: I have been entirely satisfied with LensRentals and highly recommend the company.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-28

Amazing service

"Decided to rent a lens 2 days before leaving for my trip was a little nervous if I would get the lens on time. Decided to call to see if it was possible they said it would not be a problem and sure enough lens showed up on time and ready for the trip! Great service friendly and helpful!!!! Will rent again!"


No Avatar

Verified Customer
Rating 6/10
3/5
2016-02-27

If only ....

"If only the stuff would arrive on time everything would be great. Lensrental staff were great. They offered all sorts of apologies, but FEDEX screwed up ... again. This is the second time Lensrental and I have had this problem. Extending my rental as compensation is of no use when the trip itinerary is set ahead of time. Simply put, the price is right, the equipment is reliable, but the delivery is not."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-23

Very easy to do business with.

"2nd time I have used LensRentals and both times I have had great experiences.
I highly recommend them to anyone interested in trying out gear before buying.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-23

GREAT Customer Service!

"I am trying to figure out my next big lens purchase so I rented 3 lenses from LensRentals.com. This was my first experience with LensRentals.com and it is one of the best customer service experiences that I have had with any company. I ordered my lenses through their website and walked away from the computer. As a first time customer, I was not familiar with the process and I would not have received the lenses when I needed them had LensRentals.com not called me to talk about my rental. Because of my large rental order I had to go through some extra steps but LensRentals.com was very easy to work with, surprisingly responsive, and they gave me options that let me receive my order more quickly than I thought would be possible. The lenses were great, it was easy to return my rental order, and the communication from LensRentals.com was outstanding! I wish that all companies were this pleasant to work with. "

This review was modified by picturetaker28 on February 23 2016 03:23:19 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-23

A$100,000 value for a hole Whole lot less

"i have rented from lens rental several times when I have needed a special lens or camera body. and each time they have come thru like a champ. They have given me good advice every time! I have not had a problem with any equipment ever! If you need camera equipment this is the best place to get it!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-21

Can you make it any easier?!

"Using these guys was as easy as pie. Well actually easier. They did what they promised. The lens came on time so I could have some time to see how it worked. And the return, easy smeesy. Couldn't have been happier with the service.

Though I got it to shoot the Northern Lights in Iceland, we didn't get to see them. That however is life. Not the great part of life, but life. But I did have the right lens if it did happen!
"


Ratings Calculation Change
Learn about Our Reviews

Share LensRentals.com's store rating

LensRentals.com is a Merchant Member! Learn more

LensRentals.com is a merchant member
LensRentals.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,609 merchant members.