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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7730 Trinity Rd Ste. #110
    • Contact: support@lensrentals.com
    • Phone: 901-754-9100
    • Customer Support: 901-754-9100
    • Business Hours: 8:30 am to 5 pm weekdays
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 3.13/10 3.13/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: 0.00/10

What is this?

2,136 Customer Reviews

Rating 10/10
5/5
modified review posted

"As always, the equipment arrived in excellent condition.

Clearly, Lensrentals.com is run by photographers, for photographers. You can rent with confidence that you will be sent what you need, even things you have not considered.

The lighting packages offered ensure that you have everything you need to be successful, down to the little cables that we tend to forget about.

If ever you have questions about equipment or an order, you'll get great customer service whether you call or email. They are lightning fast on the emails.
"


Rating 2/10
1/5
modified review posted

"Placed an order for a couple portrait lenses and some flash units for an upcoming wedding. After being run around for three days they said I had to put down a 10,000$ deposit or cancel my order. If I had 10k laying around I wouldn't have to rent from them in the first place. Needless to say my upcoming wedding shoot and source of income is now in jeopardy because of this company. Don't do it if you are on a deadline!"


Rating 10/10
5/5
modified review posted

"Everything went as planned. What you see is what you get. Fast on time delivery. Top notch."


Rating 10/10
5/5
modified review posted

"Everything looked brand new, even the carry bag. I could be more please. They offer a spectacular value when you consider being able to rent $5000 worth of equipment for about $300 for 4 days that includes rental insurance. I called twice to confirm what lens would be best for my project. The reps were very knowledgeable and helpful. Will certainly use again, I recommend LensRentals.com highly. "


Rating 10/10
5/5
modified review posted

"Amazing! I wish I had known about this earlier in my career. Made such a difference in my work. "


Rating 10/10
5/5
modified review posted

"The Lens Rental folks are the very best I have encountered. They are very committed to good customer service and exceptionally helpful. No detail is too small for them. I have now rented about five different lenses and they were all in excellent condition and working order. Their system is very easy and you can save yourself a few dollars compared to others. Kudos."


Rating 10/10
5/5
modified review posted

"Quick shipping, great service. I highly recommend LensRentals.com!"


Rating 10/10
5/5
modified review posted

"Exactly what I wanted when I needed it. And great customer service!"


Rating 10/10
5/5
modified review posted

"I had an outstanding first experience with LensRentals.com! My equipment arrived on time and all in one piece. It was extremely easy to put in my order and the customer service was great! I'm really looking forward to renting from them again soon! "


Rating 10/10
5/5
modified review posted

"The lens I rented was in great shape, packaged perfectly and even came with a small carrying case. The customer service was also great as FedEx had already picked up by the time I got back to the office so they let me hang onto the box another day so a pick up could be arranged. I will definitely continue to use LensRentals.com in the future."


Rating 10/10
5/5
modified review posted

"Geat service . Mark lll looked like
New worked great. They kept me
Informed about my rental every
Step of the way, from shipment
To return. Glad I found this great
Company . Told others about their
Great service. Kirk. Beaumont
"


Rating 10/10
5/5
modified review posted

"A fantastic experience from start to finish. True professionals. The equipment got here a day before it was scheduled, in perfect condition and with all the materials for easy return shipping all ready prepared and included. The lens worked fantastically and my communications were all returned promptly and courteously. I can't imagine the process being any more easy and satisfying. I give them 5 stars without hesitation."


Rating 10/10
5/5
modified review posted

"Shipping was quick and easy both ways. The LensRentals support staff was awesome about extending my rental for a day for free when I couldn't make it to FedEx to ship the lens back. I signed up for their LensRentalsHD service, so I'll definitely be renting from them again soon!"


Rating 10/10
5/5
modified review posted

"Rapid service, quality gear, no-hassle extension. Great experience!"


Rating 10/10
5/5
modified review posted

"Exactly as promised. Excellent service."


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