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RatingsRating
Store InformationStore Info
Full Rating Profile
  • LensRentals.com LensRentals.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7730 Trinity Rd Ste. #110
    • Contact: support@lensrentals.com
    • Phone: 901-754-9100
    • Customer Support: 901-754-9100
    • Business Hours: 8:30 am to 5 pm weekdays
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.86/10 8.86/10
    Chance of future purchase: Rating 9.55/10 9.55/10
    Shipping & packaging: Rating 9.77/10 9.77/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

2,372 Customer Reviews

Rating 10/10
5/5
modified review posted

"This is a wonderful company! Renting my camera equipment is so much easier--and cheaper--than purchasing things that I wouldn't use on a daily basis. I absolutely love using LensRental."


Rating 10/10
5/5
modified review posted

"I think Lens Rental would be better served if they went to a system where the customer talked to a real person about his/her order. A knowledgeable service person can assist to make sure the order is complete and all the necessary wigets are ordered, and in my case the order is submitted.
Thanks
Tom
Once I talked to a real person the service was superior.
"


Rating 10/10
5/5
modified review posted

"First time I order camera equipment, and for now on Lens Rentals is my place to make business with. Overall excellent experience and service. All the equipment in excellent condition. I will be placing another order very soon! Thanks LensRentals.com!!!!!"


Rating 10/10
5/5
modified review posted

"Impressed by how simple the the return process was. The equipment was like new and the whole process was quick and easy. I'll use LensRentals again."


Rating 10/10
5/5
modified review posted

"Roger and his team are the best!"


Rating 10/10
5/5
modified review posted

"Great service at a great price."


Rating 10/10
5/5
modified review posted

"Overall good experience renting a lens from them. A friend recommended I use their service. The lens came on time, and in excellent condition. Great communication from them. I will rent from them again."


Rating 10/10
5/5
modified review posted

"Great company. Recommended. "


Rating 10/10
5/5
modified review posted

"These guys are amazing. It's the second time I rent photography equipment from LensRentals and it's once again on time, clean, to spec, packaged nicely and arrives with "extras" like hoods and pouches for the lenses. If I had a magic wand I wouldn't change a thing (ok, I'd get the lenses for free, but you get the point)."


Rating 10/10
5/5
modified review posted

"Everyone at Lens Rental was very friendly,knowledgeable & helpful."


Rating 10/10
5/5
modified review posted

"Excellent service once again, for the third time. Great gear, reasonably priced, with a surprisingly easy shipping and return system. Excellent customer service with real human beings not he phone as well - though we've never needed it. When we first considered them, we called LensRentals.com and spoke to their very helpful and friendly staff. A great idea, executed perfectly, making life a lot easier for us working with shrinking budgets!"


Rating 10/10
5/5
modified review posted

"Very responsive email service at all hours of the day. Quick shipment and well packaged lenses with easy to return label and packaging (free shipping both ways with one year membership).

Only minor issues is shipping via FedEx which requires use of their physical locations and not the drop boxes which are only available for FedEx "Express" - though still may work. Best to get a receipt and hand off delivery for return shipment.
"


Rating 10/10
5/5
modified review posted

"Everything from ordering and sending the package back is great. Very simple and easy process."


Rating 10/10
5/5
modified review posted

"As always, great experience with lensrentals.com"


Rating 10/10
5/5
modified review posted

"It is the second time that I order from LensRentals. I am from Canada and traveling to the US and be able to pickup my lens at a FedEx location is very useful. The service is perfect and the lens is in perfect condition. It is well protected. I find the web site very easy to use and the order process is simple. They have a lot of lens to choose from and I appreciate that they give their own perspective on each lens. This helped me a lot when I was trying to figure out what Wide angle lens to choose. It is certain that I will rent again from them on my next trip to the US."


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LensRentals.com is a Merchant Member! Learn more

LensRentals.com is a merchant member
LensRentals.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,840 merchant members.