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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1334 N 131st St., Seattle, WA
    • Contact: Please have your order number ready.
    • Phone: 1-855-630-1111
    • Customer Support: 1-855-630-1111
    • Business Hours: Monday to Friday: 6am — 6pm Pacific Time
    • Fax: 1-604-980-7955

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.45/10 8.45/10
    Chance of future purchase: Rating 9.50/10 9.50/10
    Shipping & packaging: Rating 9.42/10 9.42/10
    Customer service: Rating 9.39/10 9.39/10
    Return/Replacement policy: Rating 9.77/10 9.77/10

19,537 Customer Reviews

Rating 10/10
5/5
modified review posted

"It was a good experience for me to buy my replacement screen from laptopscreen.com, I have received my item in time and the packaging was really good, thanks for laptops creen.com my laptop now working as before without any problem."


Rating 10/10
5/5
modified review posted

"Great stock and they always arrive undamaged and very quickly"


Rating 8/10
4/5
modified review posted

"The product, customer service and shipping from Laptop Screens was good. The pestering of customers with follow up surveys was NOT good.

I'll let YOU answer the question:

Background: You're a customer and bought similar product from 2 different suppliers. In both cases the product and transaction went as expected. It wasn't exceptionally good (the company president personally delivers the product to your door) nor exceptionally bad (late delivery and substituting a product with major defects), it was just average and as expected. The only difference between the 2 transactions, was that 1 supplier followed up the sale with repeated surveys and spam email.

The question: If you had a similar need in the future, which supplier would you use?
"


Rating 2/10
1/5
modified review posted

"I would not go through this company again I had to exchange two screens because they weren't the exact model number of my original. I requested the original and I received 2 generic. I was misinformed when they told me that the original model won't work with a Dell. To me it's hard to believe because it worked with my Dell so by the end I had to get a refund and they ripped me off and didn't refund in full (include shipping). I am so upset with this company because the "techs" seem they know what they're doing but they don't. One told me that my problem could be a blown fuse in the motherboard and it has to be replaced. That's impossible because the fuse is mounted in. No way to replace. Then it could be the actual cable and the guy never helped me with that. He wanted me to figure out what the exact model number for that and that's tedius work to do that. My cousin and my brother in law are both computer IT techs and they find that the guys who works for this computer are that bright and intelligence. They are telling people lies and just want money. They really don't know what they're doing. I would not recommend them to anybody because they can't be trusted. "

modified review Rep reply posted Nov-21-2014

LaptopScreen, Laptop Screen rep has responded

“Customer has contacted us for an LCD for a Dell computer where the original LCD lost backlight and picture due to a motherboard problem.
After sending two brand-new LCDs the problem was not resolved. Support department assisted the customer to the best of their abilities,
and advised which parts (not related to the LCD) should be looked at.

LaptopScreen.com paid for the return shipping of a fully functioning LCDs twice, and issued a refund of the purchase price.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111”


Rating 8/10
4/5
modified review posted

"The price could have been lower."


Rating 10/10
5/5
modified review posted

"tout reçu en très bonne état"


Rating 10/10
5/5
modified review posted

"ordered displays to fix TWO broken laptops on a Wednesday and had them in my hands by Friday evening. They were the right parts and the on-line tutorials showed me how to install them. First computer took an hour because I was nervous. The second one took only 20 min. Computers are good as new for less than 25% of what a repair place quoted me!"


Rating 8/10
4/5
modified review posted

"Arrived on time but had the wrong home button. Thankfully I was able to repurpose the one that was already on the iPad."


Rating 10/10
5/5
modified review posted

"Very fast shipping and excellent product. Highly recommended."


Rating 10/10
5/5
modified review posted

"Always quick shipping, never had any errors in orders, recommend that company 100%"


Rating 10/10
5/5
modified review posted

"Fast and easy!
Will buy again.
"


Rating 10/10
5/5
modified review posted

"I was so happy with my order. Laptop Screen delivered and shipped on time. My package came very carefully wrapped and the screen was in perfect condition. I highly recommend."


Rating 10/10
5/5
modified review posted

"awesome customer service and delivery"


Rating 8/10
4/5
modified review posted

"The price of the screen jumped up from $54 to $74 in just under a year.

Granted it may just be supply and demand...

No problems however. If people can't take care of their laptops, I'm still in business.
"


Rating 10/10
5/5
modified review posted

"Perfect fit. No problems installing."


Laptop Screen is a Merchant Member! Learn more

Laptop Screen is a merchant member
Laptop Screen participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,912 merchant members.