Kyle's Gunshop, Inc. Reviews - page 2 - kylesgunshop.com Ratings at ResellerRatings

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kylesgunshop.com

Sports & Outdoors

Rating 10.00/10 229 reviews

10.00/100
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All Customer Reviews (230)


Rating 10/10 5/5
modified review posted Apr-24-2012

"I inquired about a Smith & Wesson M&P15-22 MOE version that I couldn't find locally. Kyle got back to me very quickly and answered all my questions. Ordered the firearm Friday afternoon, it shipped Monday and I received it at my local FFL on Thursday. Great service, Amazing Price. Will shop there again. "

Rating 10/10 5/5
modified review posted Apr-20-2012

"Purchased a hard to find Bcm rifle from Kyles Gunshop Yesterday at around 3 and they rushed and shipped out the same day! Great service and they went the extra mile to help me get my gun sooner. Would definitely use them again and recommend. "

Rating 10/10 5/5
modified review posted Apr-18-2012

"Great prices and service. Same day shipping with tracking provided. Excellent communications. I highly recommend based on my recent experience and look forward to my next purchase. Thanks!"

Rating 10/10 5/5
modified review posted Apr-14-2012

"I bought a Glock 26 Gen 4 on 2012-04-08. Kyle was very quick to respond to my email regarding the transfer even though it was late into the evening. I had the local gun shop fax their FFL on 04-10, emailed Kyle, and had tracking information within two hours. The gun arrived as expected on 04-12. I am very satisfied with the customer service and will likely return."

Rating 10/10 5/5
modified review posted Apr-13-2012

"I ordered a Glock G17 9mm. Was surprised in how quickly that it was shipped. I literally ordered it on a Tue. night and had it by Friday afternoon. Very pleased gun arrived in excellent condition and was as picture showed. Will diffidently buy here again and recommend to anyone."

Rating 10/10 5/5
modified review posted Apr-12-2012

"I ordered some 9mm and .40 HST ammo from here. I usually order my ammo from another place, but Kyle's prices were lower and they had more in stock. Other places were charging about $5-$10 dollars more for each box. Shipping was fast and I had no problems with the order. Will be buying from here again. Glad I found this shop!"

Rating 10/10 5/5
modified review posted Apr-05-2012

"I just bought several boxes of HST 9mm ammo (tough to find!) and they shipped out amazingly fast and it arrived quickly. I emailed him a quick question to ask about one of the boxes and he responded quickly and very courteously! A+ website!"

modified review This review was modified by hitokiriszeto on April 05 2012 06:47:31 PM
Rating 2/10 1/5
modified review posted Mar-27-2012

"I bought a hard to find brand new Colt Gold Cup Trophy .45 ACP from Kyle online early Saturday morning based on his web site claim that "All Guns in Stock Unlike the Other Guys" and the gun's description as "Available". The transaction went through, my bank account was charged and I received a sales invoice from his store. Later that morning, that very gun, that I had already paid Kyle for and for which he'd given me a receipt (in my book, that meant it was mine so long as the transfer paperwork went through), was apparently sold by him at a gun show. Okay, stuff like that happens and one moves on, real disappointed perhaps but satisfied with a short apology from the dealer and perhaps an offer to find a another quality gun like it. But, that's not how things went down.

When I called on Monday to speak to Kyle about shipment, he curtly announced "I sold that gun at a gun show," and when I asked whether he had any similar quality .45 ACP in stock, curtly replied No" and hung up on me. Now, I will admit I was upset and disappointed that the gun had been sold to someone else this way, BUT, I didn't shout or use offensive language or show him any discourtesy. My mother and father didn't raise me that way, nor did Army Warrant Officer School, Columbia College or Harvard Law. A few minutes later, I called Kyle back to suggest that he should have marked the gun as unavailable if he was going to offer it at a gun show, or posted a warning on his site of that possibility, or provide a mobile number so a customer could check with him in circumstances like that before charging the purchase. The only words I got out were "Hi, I'm the fellow who tried to buy that Colt Gold Cup on Saturday. I have a suggestion to make." (again, NO shouting, no abuse), when he cut me off, saying, "I don't want to hear it and don't call back" and slammed the phone down yet again.

Frankly, Kyle's attitude was rude and abusive. I am now out $1,049 until the refund he that he claims he processed (instead of a faster void) hits my bank, maybe in 3 to 5 days. Thanks for nothing Kyle. A simple "I'm sorry about that Geoff" would have been nice, the least you could have done for someone whose only mistake was trying to become one of your customers.

Response to Kyle's reply: Kyle knows that my post was 100% accurate in every detail.

He got short with me the SECOND time I phoned him, just 5 minutes after the first call, and he cut me off and hung up on me. I never called again.

I would not be surprised if the reason he was short with me and so rude was that he knew that it was wrong to sell the gun that way and was embarrassed. At least that puts him light years ahead of the many people who would not have felt a qualm about what they'd done.

'Nuff said. As far as I'm concerned this matter is closed.
"

modified review reply posted Mar-27-2012

kylesgunshop, Kyle's Gunshop, Inc. rep has responded

“I did apologize on the phone sir, the very first time you called, and as soon as the issue was brought to my attention I immediately returned your funds. I am sorry I do not have the item in stock and unfortunately I cannot snap my fingers and make the item I sold at the gunshow over the weekend appear out of thin air in order to sell to you. You're right, I did get short on the phone with you, after you called us for the 4th time. I am sorry we cannot get you the gun but we simply do not have the time or resources to spend all day on the phone with you talking about an item we do not have. I did mention several other guns that we had in stock but you were not interested in them. We normally update the website Sunday evening or Monday morning after the shows, and we do occasionally have an item sell on the website that we do not have in stock. In these situations we normally try to get the item in as fast as we can and fill the order or we refund the customer if we are unable to do so. That was the case in your situation, we were unable to get another one and we refunded your account immediately.”

Rating 10/10 5/5
modified review posted Mar-19-2012

"I ordered a Springfield XDM Compact .40 from Kyle's Gunshop online at the best price i could find anywhere and even though there was a mix up with the gun at first, Kyle more than made up for the trouble. It was also here within 2 days of him shipping it, I'll definitely be purchasing more stuff from Kyle in the future."

Rating 10/10 5/5
modified review posted Feb-29-2012

"Recently purchased a Springfield XDm 9mm and couldn't have asked for better service or price. Purchased the gun online on a Sunday about 2pm and the gun was at my local range at about noon on Tuesday and received an email with tracking number on Monday. Will continue to look at and use Kyle's in the future."

Rating 10/10 5/5
modified review posted Feb-29-2012

"I ordered a Springfield XDM 3.8" Compact 40S&W From Kyles Gunshop on Thursday Morning February 23rd 2012 and I was holding the gun In my hands on Saturday Afternoon February 25th 2012. WOW! If that doesn't say EXCELLENT Customer Service or FANTASTIC Shipper especially since I live 750 miles from Ohio then please tell me. When I ordered the Gun they emailed me right away Thanking me for my purchase and instantly had an order number and within minutes they confirmed a shipping tracking number and that the package was going out that very same day. When I called and spoke with someone at the shop a couple of times prior to ordering the gun and they were very helpful with any questions I had and they went above and beyond what I was expecting. I shopped around but Kyle's had the best price on the Gun and with free shipping I couldn't go wrong. I am THANKFUL that I found Kyle's Gunshop on the internet and I will continue to do business with them in the future! Thanks Kyle!"

Rating 10/10 5/5
modified review posted Feb-22-2012

"Super-Fast shipping and good pricing on ammo. GREAT to deal with!"

Rating 10/10 5/5
modified review posted Feb-22-2012

"Had a great experience with Kyle's. Kept me informed on when the gun I wanted was going to be in stock and shipped it very fast. Couldn't find it anywhere else and the customer service rocked. Would definitely recommend them."

Rating 10/10 5/5
modified review posted Feb-22-2012

"bought from them on two separate occasions, excellent prices, the only place I could find the kind of ammo I wanted, quick shipping... they said 3 days I got it in 2... just an overall excellent place to buy from. I WILL be buying here again and I've already sent 2 friends to buy from here."

Rating 10/10 5/5
modified review posted Jan-27-2012

"good price,fast shipping got my colt in two days,no bs fees"

 
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