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"I ordered a Hoover windtunnel pet rewind from Kohl's.com. I ended up finding one I liked better from another company. I called Kohl's customer service to cancel the order within 12 hous of placing the order and was assured by customer service the order was cancelled, so I purchased the vacuum I liked better from the other company and low and behold the vacuum I ordered from Kohl's arrived at my house. i emailed and called Kohl's to get this resolved and still have not. Their customer service is horrible and they definately need retrained. I will never order anything again from Kohl's.com and recommend you do not either."
"I ordered several gifts from them online this holiday season. I received everything at a wonderful price and in a timely manner. I also got Kohl's cash which I easily used on another online purchase that went even smoother than the last. After christmas I had several returns, some without receipts. They were able to look up a receipt by using my credit card. I had my money back in a few short moments and was not given any crap about the amount of things I had to return. Love this store!"
"Do not Buy from Online.I believe they are overselling which the FCC will be made aware of.Please note two correspondances regarding an order.12/20/11 Upon researching your order, I have found that the items were cancelled by our fulfillment center because it is currently out of stock. I am sorry that we did not contact you in advance with notice that this item is out of stock. When an item is cancelled before your order ships, you are not charged for that item. At Kohls.com, we do not charge your order until it ships. The revised total of $0 was charged to your account.12/18/2011Your Kohls.com order XXXXXXXXXX is packed and ready to be shipped!How can on order be confirmed as packed and ready to ship and then be out of stock.We spent a lot of money at their retail store and will never walk through those doors again."
"Ordered a discount item that was canceled a week later! :("
"I placed a large order on Black Friday and today, 12/7, still do not have my entire order. I like Kohl's, I really do. But if you need something timely(thankfully I didn't) then pony up for the express shipping. It is just frustrating to get these things a piece at a time."
"So far super unimpressed. Did not make delivery window estimate and fed ex link shows no activity. Got the same response as below .... Allow 2-3 weeks to trace. I regularly order from Amazon, Zappos, and Nordstrom and have never seen anything like this. Mistakes happen, but the lack of resolution is what will keep me from ordering from Kohl's again."
"I've only ordered from Kohl's online once. I normally visit my local store to shop. Kohl's is always sending me discount coupons and I try to take advantage of that. They have one of the best return policies you'll find anywhere. It seems the management would rather have a happy customer and lose money on the return than risk losing business. "
"I'm very happy with Kohl's. I usually shop in person, but decided to order three summer dresses for my daughter online. I received delivery super fast (within a week). The dresses and my experience was perfect."
"Hmmm it's pretty interesting that there are mixed reviews about Kohls online shopping. I've only shopped online with Kohls twice but both transactions were smooth and effortless. I guess it all depends on timing and the item(s) you purchase. I can fully understand some people's sentiments where they might have had a bad experience.Anyway, I like shopping at Khols stores occasionally and when I want something that isnt available in their stores then i just shop online. Their site is pretty organized and straightforward. They have nice prices and many selections to choose from. Each time I ordered, i was able to get what i wanted and the items were the right size for me and/or the person that i bought an item for. Hopefully Kohls can fix their customer service problems for the sake of others (and possibly myself) in the near future."
"Pictures and descriptions were true to items I received. Although my coupon didn't work, I was able to find another online. Shipment time was fair. Was hoping it would arrive sooner. Would order again. "
"I love Kohl's department stores, but their online shopping is TERRIBLE. I found the perfect dressy top for my sister online, but the stores did not carry it, so I ordered online AND paid extra shipping ($25 was ridiculous to ensure a delivery within 5 days) to have it arrive on time. I also used a 15% off coupon code and $10 Kohl's Cash, so the price was great.My sister LOVED the top, but it was a little too big for her. I called kohls.com customer service and was told that I had to "re-order" the top (pay additional shipping), and that they could not honor the coupon/Kohl's Cash price that I had purchased it for. When I argued I was told that it was my fault, not Kohl's. The rep. offered to "try" to honor the price when I threatened to ask for his manager, but THEN he told me that the item I wanted to exchange was "sold out" and he could no longer see it in the database...it had vanished from existence. (WHAT?!?) He could not even tell me if it would be in stock again in the future. He offered to help me find a similar top that I could purchase online, but I assured him the Kohls.com customer service policies were bizarre and inconvenient, and that I would NEVER purchase from their website again. The rep. was very polite and apologetic, but that didn't make up for my EXTREME DISAPPOINTMENT. =(Oh, and when I tried to write them a formal complaint, the website had a bug and I could not get to them via e-mail. I tried contacting the webmaster, but I still haven't heard back."
"I've ordered many times from Kohl's online and have never had any problems. The deals online are often much better than in the store."
"I have ordered from Kohl's online several times. The delivery date was kept and the link to trace your shipment was very easy to use. I could see where my package was and when it was expected to be delivered. It was delivered on the day that the UPS link said it would. The time frame that Kohl's gave for delivery was accurate. The shipping rates are reasonable as you can find special days when shipping is either free or $0.99! All of the items are shipped neatly and i always received what i ordered. Although I did not order during the holidays as others have and experienced troubles. Another thing that I think is great is that you can return the wrong size or something you didn't like to the store- no questions asked - no shipping back to the company. The sale prices are great and their coupons have no restrictions on brand name items(such as Levis) as other stores do."
"I'll echo the comments of a previous reviewer. This is the worst online purchasing experience I've ever had. I ordered a Dyson vacuum from Kohls.com but it never showed up. The first time I called Customer Service (5 days after it was supposed to ship) to report that the tracking number was showing no activity, they told me to call back in 4 days, and they could take no action until then. It has been over a month, and I still haven't received the item or a refund. Each time I call support, they tell me that refunds for orders paid with a credit card can take 30 days. I've had to pay the credit card bill already, and Kohl's still has my money."
"This was the single worst onlione shopping experience of my life. Attempting to find a ring for my girlfriend, I found the perfect one online on sale at a great price. i immediately ordered the ring in size 10 and waited for delivery. The delivery itself was extremely prompt but, to my simay, the ring was a size 8. I went to the store to trade it in for the correct size, but the store didn't carry the ring (which is fine). An extremely kind employee attempted to help us through the process of sending it back and getting the new one, by Christmas. We sat with her, for half an hour, on the phone with Kohls.com. We continuously had to re-explain this issue, as the person did not speak English very well. We then received a 20% discount for our troubles and went home to re-order the ring. When calling them again, we sat on the phone with them for another half hour for essentially the same reason. Finall, we re-ordered the ring, made sure the correct size was ordered and then placed said order.I received the new ring on December 21st via UPS. When I opened the package, I found (to my complete and utter dismay) a ring that was now 4 sizes too small. At this point, I was furious. I called them immediatelyand was told that I would not be able to order a new ring in time for Christmas. They said they were incapable of over-nighting it (though the option is givin on their website) and I was also told that they could not send it via UPS (which was a blatant lie, as the second ring was delivered via UPS). I am disgusted by both the lies fed to me and the fact that had twice messed up my order. I have, essentially, paid a shipping fee to be pissed off and lied to. This is the single worst shopping experience of my life and I refuse to ever shop at Kohl's again. Let this be a warning to those of you who wish to please your loved ones. They won't let you."
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