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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Jerry's Ar Jerry's Artarama Elite Status
    • Address: 6104 Maddry Oaks Ct
    • Contact: cs@jerrysartarama.com
    • Phone: 800-827-8478
    • Customer Support: 800-827-8478
    • Business Hours: Always open - www.JerrysArtarama.com
    • Fax: 919-873-9565

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.60/10 8.60/10
    Chance of future purchase: Rating 8.67/10 8.67/10
    Shipping & packaging: Rating 7.83/10 7.83/10
    Customer service: Rating 7.88/10 7.88/10
    Return/Replacement policy: Rating 7.62/10 7.62/10

7,954 Customer Reviews

Rating 2/10
1/5
modified review posted

"I have yet to receive my order!"

modified review Rep reply posted May-20-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We apologize that you haven't received the order yet, we're not sure why tho, if you can contact us with your order number we'd be more than glad to check into your order and see what happened. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478.”


Rating 10/10
5/5
modified review posted

" Jerrys Artarama products are at discounted prices, then he has these insane sales that you can stock up on your favorite paints, brushes, etc.
All my products arrived in great shape and Jerrys has super fast shipping!
"


Rating 10/10
5/5
modified review posted

"Great supplies, prices, experience, and quick delivery!"


Rating 10/10
5/5
modified review posted

"My order came faster than expected! Everything was exactly as described. Thanks!"


Rating 10/10
5/5
modified review posted

"golden open acrylics came and i love them. not expecting craft style bottles since my intro samples were tubes, but the color is great."


Rating 10/10
5/5
modified review posted

"Quick service. Brushes well packed. "


Rating 10/10
5/5
modified review posted

"IT was delivered right on time"


Rating 10/10
5/5
modified review posted

"Great transaction. Great price. Shipment arrived quick in perfect condition."


Rating 10/10
5/5
modified review posted

"Website awkward, not very user friendly, I checked my order several times for quantity, etc. and still I was charged for 2 tubes of turqouise Lukas oil paint instead of 1. "


Rating 10/10
5/5
modified review posted

"I wish that I had shopped there sooner. they have a wonderful selection. I needed new brushes and they had a fantastic sale. I think I am going to pick my Blick habit and become a Jerry's fan. I'll definitely spend more money there."


Rating 10/10
5/5
modified review posted

"daughter very happy with easel."


Rating 10/10
5/5
modified review posted

"It's always a pleasure buying from Jerry's Artarama. Great products. They always have everything I need. Great prices. Love the constant sales and discounts. Great service. Shipping is fast and packaging is always perfect. Thank you!"


Rating 10/10
5/5
modified review posted

"Have been shopping at Jerry's for years, so I did not mind when they asked if I would write a review. Great prices, amazing selection, quick shipping. It's really worthwhile to sign up for their emails - great coupons. Sometimes things could be packed a bit better, but I've never had any breakage."


Rating 10/10
5/5
modified review posted

"Came in the time they stated packaged well and with a written thank you! Very impressed! Will definitely order through them again! Thank you!"


Rating 2/10
1/5
modified review posted

"The website is terrible. I was kicked off more than four times, that is not counting how long I waited as it spooled. Then, I am purchasing over $300 in product but ONE of my items was back-ordered by three months, and because of that they gave me two choices: either wait three months for ALL items or pay a BUNCH of shipping for the one item that was back ordered, because they would not apply the free shipping (due to $300 order) to the back-ordered item. I contacted them three times about this. Lastly there was a deal offered one day after my order which was $25 gift card with a purchase of $175. I wrote them and asked them if they would give me the deal, and I received no response. Totally dismayed with the entire process--start to finish. The box of paints arrived with no care of packaging--whatsoever. It's a wonder all of the paint was in tact. "

modified review Rep reply posted May-20-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We apologize that you had an issue with the website, We are working on optimizing our site and making sure that any bugs or issues are taken care of. Unfortunately our back order policy can seem a bit strict, however; the order was paid using PayPal, whose policy is incredibly strict, if an order is unfullfilled in 29 days they automatically cancel the outstanding order. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478.”


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Jerry's Artarama is a merchant member
Jerry's Artarama participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,838 merchant members.