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Stores > Jerry's Artarama

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Jerry's Ar Jerry's Artarama Elite Status
    • Address: 6104 Maddry Oaks Ct
    • Contact: cs@jerrysartarama.com
    • Phone: 800-827-8478
    • Customer Support: 800-827-8478
    • Business Hours: Always open - www.JerrysArtarama.com
    • Fax: 919-873-9565

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.90/10 8.90/10
    Chance of future purchase: Rating 8.17/10 8.17/10
    Shipping & packaging: Rating 7.88/10 7.88/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 8.33/10 8.33/10

8,607 Customer Reviews

Rating 10/10
5/5
2015-09-23

"Have been shopping at Jerrys for at least10 years, only once have I had problems with my order.
Great store, great prices, only store I buy my supplies
"

Rep reply posted Sep-24-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your continued support! If you ever have any problems with an order, please contact us right away at 1-800-827-8478 or cs@jerrysartarama.com.

Thank you for your feedback and have a wonderful day!”


Rating 10/10
5/5
2015-09-16

"Great products, great prices, easy online ordering and I don't even have to leave my home, trudge through traffic. It doesn't get any better than this. Thank you Jerry's Artarama!!!!"

Rep reply posted Sep-17-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you so much for your continued support! We look forward to serving you again. Thanks for choosing Jerrysartarama.com!”


Rating 2/10
1/5
2015-09-15

"Items have not arrived. UPS claims that package was damaged and undeliverable. When I spoke with CS and they agreed to send a replacement but no offer of apologies and no sense of empathy."

Rep reply posted Sep-17-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Hi Bruce, Thank you so much for your order and your feedback. We apologize for the unsatisfactory service. We are sending replacements for the damaged items. We will follow up with you regarding the tracking number. Again, thank you for your feedback. We appreciate you, and we will do everything to make this right for you.”


Rating 10/10
5/5
2015-09-12

"As a professional artist and an art instructor Jerry's offers value and quality. Their sales and free shipping just add to the value, plus even with free shipping, the items still arrive quickly. I depend on Jerry's for many of my class needs. Their sale prices always beat the local art/craft stores prices, even with the art/craft 40% off coupons."

Rep reply posted Sep-14-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback. We look forward to serving you again in the very near future.

Our success is built upon customer stories like yours! Share your art class stories and memories to win a shopping spree here: http://www.jerrysartarama.com/art-contests/share-your-art-story-500-shopping-spree.html”


Rating 10/10
5/5
2015-09-12

"Every experience with Jerrys has been positive. Prices are very competitive. I usually order online, and orders are always accurate and timely. "

Rep reply posted Sep-14-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“We appreciate your review Susan! Thank you for choosing Jerry's!”


Rating 10/10
5/5
2015-09-11

"First: The Great!.........Customer Service, Product Information, Staff............highly dedicated and helpful. Company Policy....Couldn't be better. I had to return several orders due to confusion, ON MY PART. Not a tweak of concern. Prompt, efficient, friendly service. Bargains galore.
Cons: Way too long for delivery. Ground Service is a poor choice cross country. Checked tracking sights........frequent unnecessary delays.
"

Rep reply posted Sep-14-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you very much for your feedback! We welcome your suggestions for improved shipping and delivery. If you have any questions or comments, feel free to email us anytime at cs@jerrysartarama.com.”


Rating 10/10
5/5
2015-09-10

"Jerry's is so friendly every time I order and they make the shopping fun! Ordering is a pleasure! The Gamblin oils are fantastic! Ann "

Rep reply posted Sep-11-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Hi Ann, thank you so much for your feedback! We value your time and your business. If you ever have any questions or concerns, feel free to contact us at cs@jerrysartarama.com or 1-800-827-8478 (M-Sat, 9-6, EST). Happy painting!”


Rating 10/10
5/5
2015-09-01

"LOVE LOVE LOVE Jerry's Artarama. The prices are INSANELY LOW. The product is AWESOME. No matter what I am looking for, I find it! I love that. There is a box here that asks if Jerry's asked me to write this review. It did, but even so, I am glad it did. I get so busy that it is nice to be reminded to let someone know they are doing an awesome job. I was happy to write this review to let others know, they are not wasting their time or their money shopping at Jerry's Artarama!!!!! They will continue to get my business!"

Rep reply posted Sep-09-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thanks so much for writing your review! Our success comes from customers like you. Thanks again!”


Rating 10/10
5/5
2015-08-27

"I ordered the Koh-I-Noor Progresso Woodless Colored Pencils 24 Color Set and had them sent to my sister. She got them quickly and loves them!! Thanks so much for being so reliable and providing good descriptions of your products. "

Rep reply posted Aug-31-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“We're happy to help! Thanks for choosing Jerry's!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-08-24

"Jerry's always ship faster than anyone and the quality of products are always very good."

Rep reply posted Aug-31-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thanks for your feedback for jerrysartarama.com!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-08-23

"I just found out about Jerry's and I have ordered my last 2 paint orders there. I am very please with the paints and the free shipping. Thank you Jerry's"

Rep reply posted Aug-31-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Welcome to Jerry's Artarama, and thank you for your review!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-08-21

"Jerry's always has great prices & fast shipping. Plus things that are hard to find in stores, like Gelli Arts Gellit Plates."

Rep reply posted Aug-31-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you so much for your feedback! If you have any questions or concerns, please feel free to email us at cs@jerrysartarama.com.”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-08-19

"This company is the best! Great quality for a "Starving Artists" pocket."

Rep reply posted Aug-21-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We're happy to hear that you enjoy our companies services and products. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478. Thank you for your continuing support!”


No Avatar

Verified Customer
Rating 2/10
1/5
2015-08-17

"My order has been backordered three times because of Torrit Grey. I'd never heard of Torrit grey, it was offered as an inducement to buy certain products. But now that I know what it is, I want it. But my order is being held hostage, unless I order $35 more. "

Rep reply posted Aug-21-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We apologize that your order is being held, unfortunately because of the torrit grey promotion being so incredibly popular, we've run out and have been cancelling it off orders and placing it on a new order in order for those orders to release. If you'd like we would be more than happy to do this with your order, you'd just need to contact us with your order number in order for us to take care of that for you. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478.”


No Avatar

Verified Customer
Rating 4/10
2/5
2015-08-17

"Everything's been on backorder for over 2 weeks and still no work from our original order...they have a great selection but for it to be all on backorder for so long, not so great..."

Rep reply posted Aug-21-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We apologize that your order is currently out of stock, we're doing everything we can to get items back into stock faster, working with our vendors to keep a more constant inventory. If you contact us with your order number we'll be more than glad to check on the status for you. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478.”


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Jerry's Artarama participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,612 merchant members.