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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Jerry's Ar Jerry's Artarama Elite Status
    • Address: 6104 Maddry Oaks Ct
    • Contact: cs@jerrysartarama.com
    • Phone: 800-827-8478
    • Customer Support: 800-827-8478
    • Business Hours: Always open - www.JerrysArtarama.com
    • Fax: 919-873-9565

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.55/10 8.55/10
    Chance of future purchase: Rating 8.83/10 8.83/10
    Shipping & packaging: Rating 7.90/10 7.90/10
    Customer service: Rating 8.06/10 8.06/10
    Return/Replacement policy: Rating 8.28/10 8.28/10

8,450 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-24

"Very good service, thank you."


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Verified Customer
Rating 2/10
1/5
2015-07-24

"Person taking my order was not patient or helpful. He was short and irritated with me. Did not appreciate his attitude!"

Rep reply posted Jul-29-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We apologize that you had an issue with the representative who took your order. At Jerry's Artarama, We pride ourselves on our customer service, and strive to have the best in the business when it comes down to it. If you can contact us with your order number We can offer you some kind of compensation for your experience. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478.”


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Verified Customer
Rating 10/10
5/5
2015-07-24

"Easy and good selection ... Like dealing with them"


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Verified Customer
Rating 10/10
5/5
2015-07-24

"I experienced difficulty in placing an order. I knew what I want to buy and had to look all over to actually buy the item. A similar challenge exists with Amazon.....make it easy to buy the item.
The actually buying experience once I found how to order the product was excellent....similar for Amazon,"


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Verified Customer
Rating 10/10
5/5
2015-07-24

"Great sales, fast and efficient delivery. Has everything I need."


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Verified Customer
Rating 10/10
5/5
2015-07-24

"I purchased a custom order frame and it is just perfect. It arrived quicker than expected and the whole process exceeded my expectations."


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Verified Customer
Rating 10/10
5/5
2015-07-24

"Very happy with the products and prices...."


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Verified Customer
Rating 4/10
2/5
2015-07-24

"Placed an order for an item which the order page indicated would be in stock on July 11th. Received several follow up email stating that item was not yet in stock. Fine, but original order page was still saying that item I wanted would be in stock on July 11th. Contacted customer service and they contradicted order page. Order page still not updated to indicate that item would actually not be in stock until Sept 26th. Had to cancel order because of erroneous information that STILL has not been updated."

Rep reply posted Jul-29-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We apologize that the information regarding the back order was confusing. Generally, with back orders, the dates that we're given are tentative and are subject to change depending on vendor setbacks (materials being late, production issues, shipping delays). There are usually issues beyond our control unfortunately, however; We are working with our vendors in order to try to prevent back orders from becoming frequent. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478.”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-24

"Fairly easy to navigate web site. Displaying lists of products well organized. Checking out procedure took a bit more care."


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Verified Customer
Rating 10/10
5/5
2015-07-24

"Other than picking it up at the PO"


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Verified Customer
Rating 10/10
5/5
2015-07-24

"One canvas was damaged during shipping. Customer services agree to refund this canvas."


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Verified Customer
Rating 10/10
5/5
2015-07-24

"very fast service, thank you"


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Verified Customer
Rating 10/10
5/5
2015-07-24

"I bought 20 sheets of watercolor paper, and I was very pleased with the care and thoroughness of the packaging. All sheets were delivered absolutely clean with no dents, markings or crimps. This is unusual. "


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Verified Customer
Rating 10/10
5/5
2015-07-24

"Always have a great experience with Jerry's! "


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Verified Customer
Rating 10/10
5/5
2015-07-24

"I haven't opened the box yet (drat!) due to too busy schedule, but as always, Jerry's service was stellar. "


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Jerry's Artarama is a merchant member
Jerry's Artarama participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,712 merchant members.