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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Jerry's Ar Jerry's Artarama Elite Status
    • Address: 6104 Maddry Oaks Ct
    • Contact: cs@jerrysartarama.com
    • Phone: 800-827-8478
    • Customer Support: 800-827-8478
    • Business Hours: Always open - www.JerrysArtarama.com
    • Fax: 919-873-9565

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.60/10 8.60/10
    Chance of future purchase: Rating 8.99/10 8.99/10
    Shipping & packaging: Rating 8.48/10 8.48/10
    Customer service: Rating 8.14/10 8.14/10
    Return/Replacement policy: Rating 7.84/10 7.84/10

7,276 Customer Reviews

Rating 10/10
5/5
modified review posted

"My experience ordering on line has always been very good and delivery is very prompt. I really like getting on-line notices about sales and free shipping. This time, I had two discount codes and wasn't sure how to enter the second code #."

modified review Rep reply posted Feb-27-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We're glad to hear that you had a good shopping experience with us. We apologize about that but unfortunately our system can only accept one coupon code at a time. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478. Thank you for your support!”


Rating 6/10
3/5
modified review posted

"I would give five stars, the order was correct and shipped promptly. However, the directions that were supplied with the product were different than items sent with it. There were online directions that were also different, I had to use both sets of directions to get it together. I contacted Jerry's Artarama via their website, which said I would hear back from somebody, but never did. The problem has resolved itself but I feel somebody should have at least emailed me back. The products are great as are the prices, I will likely order from them again."

modified review Rep reply posted Feb-27-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We apologize that you had so much trouble putting together the items from the instructions. We may not have gotten to your email as of yet, due to inclement weather conditions our office has been closed so we're still trying to play catch up as it were. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478.”


Rating 10/10
5/5
modified review posted

"I love Jerry's. This is the second time placing a big order and everything was delivered fine. I only use Jerry's when I need art supplies online."

modified review Rep reply posted Feb-27-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We're glad to hear that we're whom you come to when you need to get art supplies. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478. Thank you for your continued support! Have a great day!”


Rating 10/10
5/5
modified review posted

"I have been a customer of Jerry's Artarama for a number of years. All of my purchases have been through your website. I have encountered some difficulty using your website. It is not your fault, but rather my inability to conquer technology, since I am a rather "old dog." However, after my last purchase I received an old fashion hard copy of your catalog. I must say, browsing through the litany of supplies, my appetite was wetted by the vast array of art tools and supplies. My father owned an art supply store/gallery a few years back. I felt right at home seeing all the varieties of "art stuff." Thanks for being there. My condolences to Jerry's family and co-workers. "

modified review Rep reply posted Feb-27-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We're very appreciative of our customers and the demand for supplies needed to fuel artists. We're glad that we could help and supply you with everything you needed for your projects. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478. Thank you again for your feedback and condolences for our founder, its appreciated.”


Rating 10/10
5/5
modified review posted

"Very quick delivery even with their terrible snowstorms. Very helpful phone ordering system too!!"

modified review Rep reply posted Feb-27-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, we've certainly been trying our best to get orders out despite the inclement weather. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478. Thank you for your continued support! Have a great day!”


Rating 10/10
5/5
modified review posted

"Quick and easy. I was worried b/c the box was punctured en route, but the contents were well packaged and my mats were in perfect shape! : )"


Rating 10/10
5/5
modified review posted

"This is the only place I buy my art supplies. Top quality, fast service and convenience. I recently told my granddaughter (Art student) about Jerry's Artarama. She and fellow art students love the huge inventory and especially the prices. Thank you Jerry's Artarama"


Rating 4/10
2/5
modified review posted

"I placed my order via the telephone. It was a pretty large order. I was not sent an email invoice fr my records. I was not told one of the items was not in stock. When I received my order 3 of the items were not in the box, and one was that I did not order. My experience in the past with Jerry's has been good. I called today and got the message they were closed due to weather but were online chatting. I got in line, number 6, and waited. When Mary came online, after I explained my issue, she said call back. She had no access to records due to closure. So, I will call tomorrow!! . "


Rating 10/10
5/5
modified review posted

"Fast delivery, reasonable price (at a first glance Amazon may look cheaper, but if you subscribe to Jerry's newsletter, you may get a good discount). "


Rating 8/10
4/5
modified review posted

"backorder date kept changing finally found that one item elsewhere rest of order delivered ok"

modified review Rep reply posted Feb-27-2015

JerrysArtarama.com, Jerry's Artarama rep has responded

“Thank you for your feedback, We apologize that the item you were looking at was out of stock, generally we try to keep as many items in stock as possible however; sometimes the vendors aren't able to keep up with our demands as we have such a large client basis. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478.”


Rating 10/10
5/5
modified review posted

"My order came very quickly."


Doc G's Avatar
Santa Fe, NM
Rating 10/10
5/5
modified review posted

"I am very pleased with the professionalism & courtesy of Jerry's Artarama's sales team.
They are patient, courteous & extremely knowledgeable.
As I get older & have to discuss various items with a younger audience, it's refreshing to be treated with dignity & respect, as I verbally stumble along.
Thank you, & keep up the great work!
Jerry, would have been very proud.

Doc G

"


Rating 10/10
5/5
modified review posted

"The service was fast and correct
Thanks
"


Rating 10/10
5/5
modified review posted

"Excellent product quality and quick delivery. Very good pricing as well. I've always been fully satisfied with the product selections and service."


Rating 10/10
5/5
modified review posted

"After placing this order, I quickly received confirmation and shipping notifications from Jerry's. My purchase was in two parts and the second shipment had its own notification for shipping; however, both packages arrived together just a few days after placing the order. The items were packaged well; the contents were accurate, and best of all I had some great items at some terrific prices due to a special promotional code!"


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Jerry's Artarama is a merchant member
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