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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.02/10 9.02/10
    Chance of future purchase: Rating 9.13/10 9.13/10
    Shipping & packaging: Rating 9.20/10 9.20/10
    Customer service: Rating 9.88/10 9.88/10
    Return/Replacement policy: Rating 9.50/10 9.50/10

1,376 Customer Reviews

Rating 10/10
5/5
modified review posted

"Super service, super kvalitet och bra priser. Jag är väldigt nöjd med jenjenhouse"


Rating 10/10
5/5
modified review posted

"The dress fits perfectly, and looks even better than the picture"


Rating 10/10
5/5
modified review posted

"After I've placed my order for two dresses, I saw a website that criticized JenJenHouse and their products. Alot of the comments were negative where people had HORRIBLE experiences. My dresses arrived in a timely manner, even though I may have placed a late order, and I was very surprised. With those negative comments floating around, I didn't know what to expect when I opened the package. I LOVE BOTH MY DRESSES!!!! THEY LOOK EXACTLY LIKE THE PICTUES AND IN MY OPINION THEY WERE WELL MADE!!!. I will be posing POSITIVE COMMENTS along with pictures on all those websites that's giving JenJenHouse a bad name. THANK YOU VERY MUCH JENJENHOUSE!!!!
"


Rating 10/10
5/5
modified review posted

"Gostaria de parabenizar a jenjenhouse pelo seu trabalho,
O meu vestido foi confeccionado e enviado para o Brasil em 30 dias e chegou em
Perfeito estado , exatamente com esta no modelo.
Obrigada pela atenção e bom atendimento, todas as minhas
Duvidas foram respondidas me dando muita segurança para efetuar a compra.
PARABÉNS JENJEN HOUSE!!!!
"


Rating 10/10
5/5
modified review posted

"Me encanta mi vestido:) Es incluso mejor de lo que esperaba, de verdad muy recomendable. El vestido es perfecto, cosido con muchisima calidad. Y por el tiempo que tardó en venir también estoy muy contenta en unos 20 dias lo tenia en casa, también tienen un servicio al cliente muy bueno me atendieron en todo momento. Muchas gracias por todo."


Rating 10/10
5/5
modified review posted

"JenJen house provides one of the best shopping experiences I have ever encountered. The dresses are truly tailor made with excellent results. People in the US think I paid double the price I paid and in some cases triple, when I where something from their site. I only wish I had discovered them when planing my wedding and I would have obtained a gorgeous gown for myself and my bridesmaids for less than half the price. In addition they are just not a bridal shop but they provide excellent cocktail dresses and accessories as well which too are tailor made in many cases. Their customer services is also great as although in a different timezone they are extremely responsive and do all they can to provide an awesome customer experience by providing rapid response to every query. "


Rating 10/10
5/5
modified review posted

"What can I say? JenJenHouse consistently offer a wonderful superb service.
I have been dancing over five years now and I am my 4th pair of shoes from this great company. I mostly pick the cheapest postal service as I'm never in a hurry but the shoes nearly always arrive quicker than stated. Very highly recommended :)
"


Rating 10/10
5/5
modified review posted

"I purchased a cathedral train wedding dress, cathedral length veil, tiara and petticoat from JenJenHouse.com. The dress was incredible. The beading and embroidery was absolutely gorgeous! I submitted my measurements and it fit perfectly! It looks just like the picture. This dress looks, is made and feels just like any other wedding dress except for the price. My husband and I are renewing our wedding vows in October 2014 and I didn't want to spend over a thousand dollars for a dress and accessories. This is a great way for anyone to save a lot of money on wedding dresses and accessories. I absolutely love the dress. The veil and tiara are just as beautiful. Everything I purchased looks so much better than the pictures on the website.

I was very scared to order my wedding dress on-line but with my husband's encouragement, I did it and I am so very glad I did. I saved so much money buying my dress from JenJenHouse.com. I would recommend this site to any first-time brides or anyone who wants to get a wedding dress at a very super good price. I am very impressed with how everything looks, feels and fits.

The customer service was very courtesy and prompt as well. I wrote to them repeatedly before I purchased my items. They got back to me the very next day and sometimes the same day I wrote to them. They even wrote back several times informing me they need to contact the seamstress in order for them to answer my questions. They never forgot about my questions no matter what the question was.

The shipping only took three days which is very super impressive. I did purchase the expedited shipping only because it was cheaper at the time. I was so excited.

Thank you so very much JenJenHouse.com! I'm very impressed and grateful. My husband and son think I look like a princess and the most important, I feel like a princess!

Teri
"


Rating 10/10
5/5
modified review posted

"Ich habe mein Kleid für die Trauung auf dem Standesamt hier bestellt. Ich war super zufrieden, sehr gute Qualität und hatte viele positive Rückmeldungen. Habe bereits weitere Kleider bestellt und kann es nur empfehlen. Und bei Fragen ein super Kundendienst mit schnellen hilfreichen Antworten. Immer wider gerne!"


Rating 10/10
5/5
modified review posted

"I am very happy for my gown and so glad that I found your website. I received all my orders on time and I will definitely order more . For my next orders , I will try the custom size.

Thank you.

Audrey
"


Rating 10/10
5/5
modified review posted

"Their dresses are very beautiful. I was really happy when I had them because they look exactly like on the picture. "


Rating 6/10
3/5
modified review posted

"I received the shoes I ordered with missing parts. They were suppose to have back bows, but they were sent without them. I was very disappointed, since these shoes were the ones I was planning on wearing on my wedding day. So I contacted JenJen House customer service. After many days and emails, my complaint was escalated to a supervisor and was finally settled with a full refund, while being able to keep the shoes in order to avoid the expense of returning the shoes to China.

In particular, I would like to give recognition to Adam, a JenJen House Supervisor, for excellent customer service. He took over my case and was very understanding and friendly. The moment Adam took over my case, he showed dedication and was committed to resolving the issue. He displayed a high level of professionalism with his clear communication skills by email and phone, and through his attentiveness and resolution to the issue. In fact, Adam also helped my aunt who, at the same time, was having trouble with JenJen. My aunt had received broken shoes. Her request for full refund of the shoes including the expense of the return shipment cost was ignored, until Adam took over her case. He was kind and apologetic and quickly resolved her issue with a full refund of the original cost plus return shipment cost.
My aunt and I thank Adam for resolving our problems with JenJen.
"

modified review Rep reply posted Apr-05-2014

jenjenhouse, JenJenHouse.com rep has responded

“Thank you for sharing your experience with us. Here is Adam and from now on, I am taking over your case.

Our goal here is to exceed our customer’s expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

I have sent you an email to your email address: esmer***tone@gmail.com. Would you please have a check and give us a reply?

Hope to hear from you soon.”


Rating 6/10
3/5
modified review posted

"I want to follow up on my review from 04/03/14.

Because of my issue escalating finally to a Manager, I have to commend Adam Chen for his excellent work.

Not only did he take ownership of my case and made sure I got my full refund, but he has gone out of his way to help my niece (who is the bride in this situation) with her problem.

She too experienced a negative issue with her wedding issues, she received it with manufacturer issues.

But Adam Chen, has gone out of his way to help me address her problem as well. Thankfully, she will be receiving a refund as well in a few days.

I hope that my situation, opened up educational opportunities for their customer service employees. Possiblly, next time there is a similar issue, they will take caution and look into the matter a little deeper to prevent losing a customer.

Thank you.

04/03/2014

I bought shoes for $ 21.98 (received them broken) and I had to pay $20.65 to return a pair of shoes that were $21.98. That totals to $42.63 and a huge headache.

The company will not refund your shipping costs in monetary form. They will give you a "coupon" so you can by another item and still pay for shipping.

I argued to the point of no return. I have corresponded with them all week long and they bounced me from person to person and they all gave a lame excuse that results into "to bad so sad".

All I asked for (besides my shoe refund) was the amount that I spent in shipping it back to them in US dollars. Why? Because it took US Dollars to ship it to begin with!!!

I did not ship it using a coupon, so why give me a coupon??? They can easily send me my refund via paypal.

So then I had no other choice but to accept the coupon, guess what? The coupon doesn't include free shipping as a courtesy. How do I know? I tried to find something worth buying (I am not a bride) and I chose a purse. $17.00 purse. They want $15.99 shipping fee for a $17.00 purse. SERIOUSLY!!!

This is beyond stupidy!!! I feel it is ILLEGAL to false advertise the items and not explain in the refund policy that they DON"T return US Dollars, they offer a coupon instead to force an unhappy customer by another useless item, and then rip them off one last time by sticking them with another ridiculously high shipping fee.

I HIGHLY suggest not to use this company for your wedding needs. Go somewhere else. Sometimes I rather pay a little more for an item for a trust worthy company. Not this garbage.

All Wedding magazines will know about this soon. Because my niece ordered a pair of shoes for her wedding, spent $76.00 and the shoe came without the bows. They are giving her a hard time as well.

Really Pathetic.

"

modified review Rep reply posted Apr-05-2014

jenjenhouse, JenJenHouse.com rep has responded

“Thank you for sharing your experience with us. Here is Adam and from now on, I am taking over your case.

Our goal here is to exceed our customer’s expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

I have refunded you the whole order value and return postage back to your paypal account and sent you an email to your email address: be***z74@gmail.com. Would you please have a check and give us a reply?

Hope to hear from you soon.”


Rating 10/10
5/5
modified review posted

"Tolle Firma, super Kleid, rasche Lieferung

Danke für Ihre Kundenfreundlichkeit
"


Rating 10/10
5/5
modified review posted

"Serviceminded staff, quick delivery, beautiful dress in high quality material. I'm so pleased!! I will send you a picture of me in my dress after my wedding day :)"


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JenJenHouse.com is a merchant member
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