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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 9.61/10 1,889 reviews

    9.61 / 100
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    Jafrum is a merchant member
    Jafrum participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • Jafrum contact information

    • Address: 3731-A Woodpark Blvd.Charlotte NC 28206
    • Contact: support@jafrum.com
    • Phone: 1-877-GO HELMET
    • Customer Support: n/a
    • Business Hours: 9:00am - 5:30pm EST Monday - Friday.Closed Weekends and Holidays
    • Fax: 704-494-4316

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 8.70/10 8.70/10
    Chance of future purchase: Rating 8.41/10 8.41/10
    Shipping & packaging: Rating 8.86/10 8.86/10
    Customer service: Rating 7.79/10 7.79/10
    Return/Replacement policy: Rating 7.64/10 7.64/10

All 1,890 Customer Reviews

Rating 4/10
2/5
modified review posted

"Have not received the product yet. Been quite awhile."




Rating 10/10
5/5
modified review posted

"Great service! Order was what I expected."


Rating 4/10
2/5
modified review posted

"The helmets we bought were great, however we were charged twice for one helmet because it came from another warehouse. The money was replaced, but this shouldn't have happened. It should have been charged only once. We were then told by someone in support that she's told "them" this numerous times and "they don't want to do anything about it, apparently." Well, you guys need to listen to her because my wife no longer wants to purchase anything from you based on her first time experience.

Also, if you chat online and get someone names Sam, disconnect and try again. Sam does not follow directions, can not answer questions properly, and his internet connection sucks. It's highly questionable if Sam is even from Jafrum or is tasked out from a company in another country. Either way, he needs to be let go because he doesn't know how to do his job. Very frustrating.

Lastly, I got a tracking number for my helmet, not for my wife's. Should have included 2 different tracking numbers.

So, because of all the crap I had to go through in order to purchase 2 helmets (I still haven't gotten anything saying that I'll be getting $45 back towards my next purchase), I have to deduct 3 stars, 1 for each issue.
"


Rating 10/10
5/5
modified review posted

"Easy ordering, product arrived within 3 days!
Haven't actually had the opportunity to use the rain-suits
but am pleasantly surprised with the quality!!!

"


Rating 8/10
4/5
modified review posted

"Product was delivered on time and in tact. I will definitely do business with them again. "


Rating 10/10
5/5
modified review posted

"very quick delivery three days"


Rating 10/10
5/5
modified review posted

"Candice did a great job helping get the exact product and size I needed"


Rating 10/10
5/5
modified review posted

"I found what I was looking for at a very descent price. Couldn't ask for anything more."


Rating 10/10
5/5
modified review posted

"Excellent! Jafrum provided great service as usual!"


Rating 10/10
5/5
modified review posted

"Fast shipping great product will shop here again"


Rating 10/10
5/5
modified review posted

"Shipping fast and great products"


Rating 10/10
5/5
modified review posted

"Great service! Great quality jacket for the price. Ordered a medium per your fitting chart and the fit is slightly snug but I think the large would have been to loose. I will definitely be ordering from Jafrum in the future!"


Rating 10/10
5/5
modified review posted

"As always , products that are worth twice Jafrum's prices ! "


Rating 10/10
5/5
modified review posted

"I found the whole process very easy to use from the start. Once I had placed my order the response time was unbelievably quick, from processing my order till it was delivered to my door! Thank you Jafrum for making this purchase wonderful.
"


Rating 10/10
5/5
modified review posted

"The vest was just what I wanted
Thank you
"