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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1745 W. Jarrettsville Rd.Jarrettsville, MD 21084
    • Contact: orders@jackssmallengines.com
    • Phone: 877-737-2787
    • Customer Support: 877-737-2787
    • Business Hours: 9-5 EST M-F, 9-4 EST Sat
    • Fax: 410-557-6413

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.71/10 6.71/10
    Chance of future purchase: Rating 7.01/10 7.01/10
    Shipping & packaging: Rating 6.34/10 6.34/10
    Customer service: Rating 6.05/10 6.05/10
    Return/Replacement policy: Rating 7.07/10 7.07/10

41,428 Customer Reviews

Rating 10/10
5/5
modified review posted

"parts came fast and it was the right part
"


Rating 10/10
5/5
modified review posted

"Shipping was quick and parts lookup was a breeze. Spoke to a representative to make sure I got the right engine gasket set. The call wait was short and the customer service was great."


Rating 6/10
3/5
modified review posted

"I made my order on 7/12/14 with parts in stock. The part did not ship untill 7/21/14. I ended up paying for 2 mowings waiting for parts."


Rating 10/10
5/5
modified review posted

"Best wan site in ease for finding and identifying the part I neededq
Relieved my order faster than exspected. Ordering online saved me an 80 mile trip had I ordered through a dealer in town. The trip would have been time consuming
"


Rating 10/10
5/5
modified review posted

"Ordering was quick and easy. The part was exactly what I ordered at a better price than I could find anywhere else. I received the part just 2 business days. Will definitely be ordering again. "


Rating 10/10
5/5
modified review posted

"I am very pleased with the service,and packaging given to my order. I would use again, and would highly recommend Jack's to all my friends."


Rating 10/10
5/5
modified review posted

"very quick delivery ,excellent description very satisfied with service and product"


Rating 2/10
1/5
modified review posted

"Received confirmation of order and shipment in 24 hours. One week later I receive a notice that the purchase was being shipped. 12 days have passed...still no delivery. I contacted Jacks, the response I got was that the part was back ordered. Hello! This is 2014 and it took my complaint for Jacks to notify me the part was back ordered? IMO - Jack sells product and does not care about fulfilling their stated promise. All sale, no service.
Shop locally the frustration of dealing with a vendor that does not care is not worth the frustration.
"


Rating 2/10
1/5
modified review posted

"Purchased out of stock items. Were not shipped in a few days like website states. Have received two emails postponing shipping date. I could have ordered from China and received that quick. If delayed one more time will cancel order
Also they billed my credit card immediately and should not have done that until they actually ship
"


Rating 10/10
5/5
modified review posted

"my old murry is purring again."


Rating 6/10
3/5
modified review posted

"Parts not in stock. There was no mention of them being back ordered until 1-2 days after placing the order."


Rating 10/10
5/5
modified review posted

"Very fast delivery, excellent quality"


Rating 10/10
5/5
modified review posted

"Good price, very quick service, would not hesitate to order from Jack's again."


Rating 10/10
5/5
modified review posted

"Part was delivered quickly and was exactly what I needed. "


Rating 10/10
5/5
modified review posted

"I was satisfied that every part came in at the same time. You guys must have a huge inventory"


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Jacks Small Engines is a merchant member
Jacks Small Engines participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,876 merchant members.