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Stores > Jacks Small Engines

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Jacks Small Eng Jacks Small Engines Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1745 W. Jarrettsville Rd.Jarrettsville, MD 21084
    • Contact: orders@jackssmallengines.com
    • Phone: 877-737-2787
    • Customer Support: 877-737-2787
    • Business Hours: 9-6 EST M-F, 9-5 EST Sat
    • Fax: 410-557-6413

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.38/10 7.38/10
    Chance of future purchase: Rating 7.38/10 7.38/10
    Shipping & packaging: Rating 6.77/10 6.77/10
    Customer service: Rating 5.73/10 5.73/10
    Return/Replacement policy: Rating 5.56/10 5.56/10

65,375 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-02-05

Needed it, Jacks had it

" Checked several web sites, before ordering thru JACKS. Had better prices and were in stock. My only complaint was with the week shipping by USPS."


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Verified Customer
Rating 10/10
5/5
2016-02-05

"Everything went as I expected."


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Verified Customer
Rating 8/10
4/5
2016-02-05

Review

"I needed the part right away, then to find out it was not in stock and the time delay was approx a week as a result created a real issue. Especially since I was not told up front but only after the part was ordered.

Then the part was shipped UPS yet came USPS was another issue since someone needed to be available to get the package. And there was no warning when it would arrive. The UPS site never revealed that they had taken possession of the package.

In effect this whole scenario cost me over $100 because of the way it was handled.
"


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Verified Customer
Rating 6/10
3/5
2016-02-05

"parts are on backorder from mfg Sandborn.Shipping date keeps slipping further and further into a future shipping date."


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Verified Customer
Rating 4/10
2/5
2016-02-05

Still haven't received my Parts

"Placed an order on 1/25/2016. Today is 2/5 and I still haven't received my snowblower parts!"


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Verified Customer
Rating 10/10
5/5
2016-02-05

Cheaper to do it myself.

"The mower shop wanted way to much in my opinion to tune-up my Hustler. With the parts I ordered I'll save around $125.00."


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Verified Customer
Rating 10/10
5/5
2016-02-05

Great service!

"Good prices. Fast service. "


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Verified Customer
Rating 10/10
5/5
2016-02-05

"Parts arrived as expected, when expected. The email notifications and US mail tracking was convenient."


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Verified Customer
Rating 10/10
5/5
2016-02-05

Easy

"Found the part it worked, nothing else to say good service. My new dealer!!!!!!!!!"


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Verified Customer
Rating 10/10
5/5
2016-02-05

Just what I needed

"And just what I ordered. Shipped quickly and arrived a few days later. Popped right in! I'm so pleased!"


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Verified Customer
Rating 10/10
5/5
2016-02-05

Parts lookup and parts in stock, what else could you want????

"Jack's has the parts you need! If you don't quite know what you need use the parts lookup feature. Thanks Jack! "


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Verified Customer
Rating 2/10
1/5
2016-02-05

They cancelled the order.

"We placed an order and received a confirmation, After 2 weeks, we checked the status and it had been cancelled. Called customer support and they advised that the items were out of stock. The webpage was still showing the items in stock."


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Verified Customer
Rating 10/10
5/5
2016-02-05

Easy

"I got what I ordered online in a reasonalble time. "


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Verified Customer
Rating 10/10
5/5
2016-02-05

Snow Bound Rescue

"Parts ordered and delivered within two days when they too were snowed in!"


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Verified Customer
Rating 10/10
5/5
2016-02-05

"I've been using Jacks small engines for several years to keep my yard and snow removal equipment running. I find their website is easy to use and they always have the part I am looking for. The prices are good and the item usually arrives within days using regular shipping. "


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Jacks Small Engines is a Merchant Member! Learn more

Jacks Small Engines is a merchant member
Jacks Small Engines participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,635 merchant members.