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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Jacks Small Eng Jacks Small Engines Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1745 W. Jarrettsville Rd.Jarrettsville, MD 21084
    • Contact: orders@jackssmallengines.com
    • Phone: 877-737-2787
    • Customer Support: 877-737-2787
    • Business Hours: 9-5 EST M-F, 9-4 EST Sat
    • Fax: 410-557-6413

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.89/10 6.89/10
    Chance of future purchase: Rating 6.98/10 6.98/10
    Shipping & packaging: Rating 5.99/10 5.99/10
    Customer service: Rating 6.42/10 6.42/10
    Return/Replacement policy: Rating 7.05/10 7.05/10

58,776 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-26

"Always happy with Jacks, quality parts with easy look up and fast delivery"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Great source of hard to find parts. Parts are of excellent quality. Shipping is fast and my project is up and running. I will continue using Jacks Small Engines as my primary source of engine parts."


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Right product and shipped quickly. Smooth transaction, and would buy from again."


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Verified Customer
Rating 2/10
1/5
2015-07-26

"After doing a web search for a replacement part for my sons ATV, I found it on your website (your part#1YW855402100, mfr part#3HN 85540 00 00). My son was very excited to finally have a part on the way to fix his quad. After a week of hearing nothing, I called. Got a guy on the phone who said he had to look something up regarding my order and would call me right back. This was in the morning. I had to call back in the evening, got a woman on the phone who then told me my part was no longer available because it was discontinued from the manufacturer. She did refund my card and cancelled the order. I got back online and called another seller online, who immediately checked stock and told me that i was discontued but the mfr still had 4 in stock and that it would be at my house in 5-7 days. It was here in 4 days. Your price was about $50 less but apparently you guys weren't willing to go the extra mile. Maybe because you weren't going to make money on the part. I don't know but I was very annoyed with the whole experience. Not to mention my son anxiously waiting for a box to show up. I shouldn't have to be the one to follow up and press for information just to be disappointed in the end anyway. How long was I going to wait before you decided to tell me you weren't going to fill my order? I can't believe you guys couldn't have gotten the part if you really wanted to. Apparently, you're not as interested in making money as others are."


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Received order in a timely fashion."


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Fast shipping and great website"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Parts at a reasonable price. "


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Quick delivery on a good part."


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Verified Customer
Rating 10/10
5/5
2015-07-26

"always quick ship, go to for lawnmower and engine parts"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Received my order faster than anticipated. Will use your services again."


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Quick delivery, great inventory an descriptions."


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Verified Customer
Rating 8/10
4/5
2015-07-26

"Kept moving delivery date without letting me know and when i tried to Email to Jack for an update they did not recognize my me frustrating "


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Verified Customer
Rating 10/10
5/5
2015-07-26

"My order was out of stock but they sent an email to let me know when they recieved it. After that it arrived within a couple of days."


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Very fast shipping. Good pricing on products."


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Verified Customer
Rating 2/10
1/5
2015-07-26

"have not received order yet one of the parts is still not available will give another couple of days and will cancel order"


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Jacks Small Engines is a merchant member
Jacks Small Engines participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,847 merchant members.