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Stores > Jacks Small Engines

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  • Jacks Small Eng Jacks Small Engines Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1745 W. Jarrettsville Rd.Jarrettsville, MD 21084
    • Contact: orders@jackssmallengines.com
    • Phone: 877-737-2787
    • Customer Support: 877-737-2787
    • Business Hours: 9-6 EST M-F, 9-5 EST Sat
    • Fax: 410-557-6413

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.10/10 8.10/10
    Chance of future purchase: Rating 7.35/10 7.35/10
    Shipping & packaging: Rating 6.74/10 6.74/10
    Customer service: Rating 6.18/10 6.18/10
    Return/Replacement policy: Rating 6.00/10 6.00/10

71,377 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5
2016-07-26

sweating will jacks has my parts

" i placed a order on july 4 . jacks had 3 of 4 parts ordered since one part was back ordered they held my whole order .icalled them, they wanted to charge me a partial shipping charge .part bacvk ordered 2nd time ,coming from vender cancelled my order , never using jacks again m, im sweting cutting my grass , jacks has the part in there hands ,wants me to pay extra shipping charge 165.00 in parts ,they wont eat 5.95 shipping for when part comes in , morgan at jacvks , should not be in postion to del with people she isnt a people person do not use jacks for any parts i cacelled from my favorites . "


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Verified Customer
Rating 10/10
5/5
2016-07-26

"quick delivery only 2 days and delivery on sunday as well"


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Verified Customer
Rating 10/10
5/5
2016-07-26

Jacks

"Jacks comes through again"


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Verified Customer
Rating 8/10
4/5
2016-07-26

Needed ariens blades fast!

"I needed an ariens 30" mower blade in a timely manner as our smaller mower fits perfectly through backyard gates. Looked up Jacks online as i have ordered from them in the padt. I ordered 2 but at checkout I did not see an option for expedited shipping...very disappointed as it took a week to relieve them. I like that Jacks has a good supply of parts on hand and will definitely order from them again, just not anything that I need in a hurry!"


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Verified Customer
Rating 10/10
5/5
2016-07-26

great place

"part came as promised and worked great will use them again"


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Verified Customer
Rating 10/10
5/5
2016-07-26

Bladerunner

"Got the blades I ordered much quicker than expected. Very easy process."


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Verified Customer
Rating 10/10
5/5
2016-07-26

Good source of parts for small powered equipment

"I was very satisfied with my transaction. The price was fair, delivery was quick."


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Verified Customer
Rating 10/10
5/5
2016-07-26

fast and perfect

"I ordered parts for a mower and a wheeled string trimer. Both got here fast and were exactly what I ordered and exactly what I needed. I will definitely be using Jacks for small engine repair parts from now on. "


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Verified Customer
Rating 10/10
5/5
2016-07-26

Customer Service Appreciated

"Your staff made every effort to get us the correct part when an incorrectly labeled part was received (I'm sure the error was made by the manufacturer). We do appreciate your staff taking the time to assist us as quickly as they did. Thank you."


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Verified Customer
Rating 10/10
5/5
2016-07-26

"Always happy never any issues with the order"


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Verified Customer
Rating 10/10
5/5
2016-07-26

Good Good

"Everything was good. zzzzzzzzzzzzzzzzzzzzzzzzzzzzz"


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Verified Customer
Rating 4/10
2/5
2016-07-26

Shipping cost snafu.

"I have had very good experiences with Jack's in the past and was my 1st choice for my current needs. I ordered all the parts needed and was happy with the whole transaction. Then I received an email stating that the shipping cost was going up from $11 to $51. I called to inquire what the issue was and did not get a satisfactory answer. I canceled my order and am disappointed because I now have to look for a new parts supplier. "


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Verified Customer
Rating 4/10
2/5
2016-07-26

"did not appreciate then billing my credit card for the items and shipping everything a week later. I was quite satisfied with what I ordered."


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Verified Customer
Rating 10/10
5/5
2016-07-26

"just what i needed and delivered very fast. would absolutely order from him again"


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Verified Customer
Rating 4/10
2/5
2016-07-26

"When I called, there was a 10 to 15 minute hold before someone answered, then I was immediately cut off and had to hold again for 15 minutes. The second person could not locate the parts number and suggested I contact the manufacturer. After doing this the third call also took 15 minutes of waiting, again I was told they needed more information. Eventually I found the part number and would have bought from the manufacturer, but needed a second part from another company so I bought from Jack's through the web site to save paying two shipping costs. That worked very well. Moral is: if you need personal assistance, don't bother with Jack's. "


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