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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Jacks Small Eng Jacks Small Engines Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1745 W. Jarrettsville Rd.Jarrettsville, MD 21084
    • Contact: orders@jackssmallengines.com
    • Phone: 877-737-2787
    • Customer Support: 877-737-2787
    • Business Hours: 9-5 EST M-F, 9-4 EST Sat
    • Fax: 410-557-6413

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.02/10 7.02/10
    Chance of future purchase: Rating 6.85/10 6.85/10
    Shipping & packaging: Rating 6.04/10 6.04/10
    Customer service: Rating 6.13/10 6.13/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

60,615 Customer Reviews

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Verified Customer
Rating 8/10
4/5

"Very fast delivery, yet the parts number matched the bearing was the wrong size on the pulley. I will try Jack's once again."


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Verified Customer
Rating 10/10
5/5

"The only thing I felt taken advantage of was the shipping and handling cost. $10.95 for a product weighing a few ounces. Overkill on a product 3x3 inches packed in a box 12x12. It did arrive in excellent shape! So guess better safe than sorry is their policy."


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Verified Customer
Rating 8/10
4/5

"Great prices and service. One part had to be ordered and took a few extra days, but no big deal. "


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Verified Customer
Rating 10/10
5/5

"Not only was it easy to find parts, the shipping was fast and the staff was courteous!"


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Verified Customer
Rating 10/10
5/5

"I did an exchange with no hassle. "


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Verified Customer
Rating 10/10
5/5

"Fast and efficient service! It was exactly what I needed!"


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Verified Customer
Rating 10/10
5/5

"Arrived very quickly, packaged professionally. Thanks!"


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Verified Customer
Rating 10/10
5/5

"Ordered a coil for 22 hp B&S...exact fit. Have ordered from Jacks in the past and have yet to be disappointed. Excellent customer service and fast delivery."


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Verified Customer
Rating 10/10
5/5

"quality parts,good prices prompt service. thanks"


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Verified Customer
Rating 2/10
1/5

"It took over a month to get my order from Jacks. I ordered on 7/28 and finally received my shipment on 8/31. I would get an email saying my items had shipped and then a week later get another email saying the same thing. After three of these emails, I finally got a tracking number so I could see the shipment. Nice that I finally got my mower parts now that fall is here. "


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Verified Customer
Rating 10/10
5/5

"The ordering system was effortless - the delivery was on time and everything was delivered - couldn't ask for a smoother operation . . ."


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Verified Customer
Rating 10/10
5/5

"GOOD SERVICE IN A TIMELY MANNER.

THE ONLY DIFFICULTY WAS DUE TO THE POSTAL SYSTEM.
"


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Verified Customer
Rating 10/10
5/5

"My online order at Jacks was filled promptly and shipped quickly with no problems."


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Verified Customer
Rating 10/10
5/5

"Easy to use. Had what I needed and delivered on time."


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Verified Customer
Rating 10/10
5/5

"I ordered the part.
It arrived. It's the correct part.
Isn't that the way it's supposed to be?
"


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Jacks Small Engines is a Merchant Member! Learn more

Jacks Small Engines is a merchant member
Jacks Small Engines participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,702 merchant members.