59,712 stores
1,821,460 reviews
Over 250,000 shoppers online now
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.
Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
8,873 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","store_rating":"9.07","total_reviews":"8873"}, "store");)
reply posted May-12-2013 “We wish to speak with this customer and hope that he/she will contact us. Unfortunately, given the limited amount of information provided, we cannot review this interaction. What we do know is that handling a call in the fashion described is unacceptable. Once we identify the source, he/she will be addressed.
Jim at J&R
jtq@jr.com
1(800)426-6027 ext 1202”
reply posted May-09-2013 “We have a well-known exclusive 30-Day Return Policy that has been universally well received. Nonetheless, we oftentimes are able to reasonably extend that period a bit depending on how flexible the manufacturer is.
In this particular instance, the item was purchased a year and a half ago, in November of 2011, and has been discontinued. We referred this customer to the manufacturer to see if they could assist him.
Jim at J&R
jtq@jr.com”
Share your shopping experience and interact with
1,969 participating stores,
write a review!
Follow us & win cool gear: 
Rating
Full Rating Profile
Visa / Mastercard
American Express
COD
Wire Transfer
UPS Ground
International
Online Ordering
Require User Registration
Guaranteed Security
International Order
![Share](javascript:share_rating({"review_body":"Easy & quick process of purchase and order using J&R's website. <br>I got the tablet for the lowest price on the net, and delivery to L.A (UPS standard) took 5 days since the moment I placed the order. WOW! fast.<br>Good deal, good service. I'm happy.<br> ","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2814291#comment2814291","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"mamba.green","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been purchasing Ptouch labelers from J&R's for many years, we use them in our Calibration business to create cal. labels with our logo,Cal Date\/Due,tech inits and our ph. #. They arrive fast and our customer support is Great. ","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2813175#comment2813175","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"mcgivervii","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Got the 70 inch Sony in a reasonable time. Package was in good shape and communication with shipper through J&R was great. Will order through them again.","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2813097#comment2813097","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"antoskow","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First time I have ordered something from J&R so I wasn't sure what to expect. Before purchasing a computer case (CM Storm Trooper) I read some reviews on the product page. One review mentioned having shipping damage so I was hesitant to order. Some other online retailers will ship the computer case in a box with packing peanuts, air cushions, etc. J&R unfortunately does not. The case arrived in good condition except for the front panel which is damaged. Upon removing the front panel the part where two screws go in is broken, as well as two small pieces from the top. <br>","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2805435#comment2805435","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"JoseH11","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent price and fast shipping at no additional cost!! Thanks J&R","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2804835#comment2804835","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"Jpk376","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast shipping and great service. I will definitely order from J&R Music and Computer world again.","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2797951#comment2797951","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"Cindy4824","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I've only been dealing with J&R for about a year, but I wish I'd found them earlier. I have a fledgling photo business, so affordability and quality are major factors in where I shop for equipment and accessories. J&R fills those needs perfectly. Their special deals and shipping are outstanding for me. ","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2797219#comment2797219","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"GulfCoastMike","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The price on my mixer was absolutley the best deal out there.<br>The shipping was immediate.","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2797199#comment2797199","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"dacameron","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Defective unit, couldn't return for refund and I got stuck with bad product, a $309 loss. The manufacturer was unresponsive to my inquiries so I ended up with defective hardware and got scammed. I want my money back. I can't use the item because it doesn't work right and is sitting in my closet.<br><br>I'm going to send it back to you anyway. The manufacturer isn't assisting me with it, and I bought it from you. I don't care about your 30 day policy, the unit never did work right. ","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2796377#comment2796377","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"iexpress","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast and convenient online shopping that is absolutely hassle free. They clearly disclose the product as new or open box etc. If a product is new, its actually new passing all the manufacturer quality assurance. I've bought from other online giant from N.Y and have been burnt with receiving products that was advertised as new but must have failed some QA steps with problems like dead pixels on viewfinder, lens with uneven coating, demo product and burned in images on CMOS sensor only visible in bulb mode. JR have gain my trust to sell new products without any defects. I will check JR first when looking for photo\/video equipment. ","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2796361#comment2796361","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"RutFromCA","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very quick shopping, item exactly as described. Great vendor!","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2796193#comment2796193","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"TommyG831","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Easy shopping with J&R and a bunch of little perks. I found them when looking for a net camera, and they had the best price. The quick discount and shipping were a pleasant surprise. The rest of merchandise looks interesting and I will likely buy more. Funny little bonus in the shipping box. Who doesn't need an extra travel size deodorant?","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2777971#comment2777971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"ajcortez","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Easy to order; fair prices; quicker than expected delivery","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2767313#comment2767313","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"vimartin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Been a proud customer for years. Excellent service and unbeatable prices.","link":"http:\/\/www.resellerratings.com\/store\/J_R_Computers\/review\/2766015#comment2766015","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_R_Computers.jpg","store_name":"J&R Music and Computer World","username":"Lehani_6","rating":"5"}, "single");){kind=link}
"UPDATE: J&R has redeemed itself with great customer Service. Jim was very helpful, and honored the Low Price Guarantee within a reasonable amount. Although the price was slightly higher, I felt better ordering from J&R due to ordering from them in the past. Jim was a pleasure to communicate with, and I recommend J&R Music and Computer world. Thank you again. I have left my first review below, so one can see how I went from a 1 star rating to a 5.
Rude Customer Service, and does not honor the "Low Price Guarantee." I recently called them about a Cannon T4i camera that I was looking to buy. I found the camera less expensive on another website (Bestpricephoto.com) and the representative told me that the price was too low and he would not match it. He tried negotiating with me, but dropped the camera price by about $25.
His response was that he was not sure if Best Price Photo is "Authorized." However, when I asked him if he wanted to look at the site, he said that he "knew what it said." That leads me to believe that they have heard of Best Price Photo before.
This company has clearly dishonest marketing on their website, and a company that I would avoid doing business with. As much as I enjoy NYC, it is clear that this company is in some shady marketing and not trustworthy. If you need electronics, just go to Amazon.com for a similar or better price and avoid J&R with their sketchy business practices. It is only a matter a time before someone brings a lawsuit to J&R for false marketing. If you don't mean it, don't say it.
Lastly, when I told the rep that I would write a review about this, he couldn't have cared less. Time to share my review some other places!"