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81 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","store_rating":"7.17","total_reviews":"81"}, "store");)
reply posted Aug-16-2011 “We did not double bill him he placed the order twice, then filed a chargeback, which does not allow us to refund him and tying up his own funds. Then after he received his item, he said he ordered the wrong item, once we told him he had to pay a restocking fee, he changed it to his “client” canceling it. We have the correspondence to prove he is lying.”
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posted Sep-10-2011 
![Share](javascript:share_rating({"review_body":"Service was excellent. You did not have the excact brand that I was replacing; however, I found an alternate product with identical specifications. I ordered the product, and it arrived the next day. It worked fine.","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/918767#comment918767","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"JimForsythe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"great place to shop for alarm\/security system service parts","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/910716#comment910716","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"frakie","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received my batteries in excellent shape in a shorter time than I was quoted. I will definitely buy from Internet Safety Systems again. ","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/903144#comment903144","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"dantherrman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Securitystoreusa was great to work with. Our order arrived extremely quickly. We\u0027ll definitely be using them again for other products.","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/864192#comment864192","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"kmenshouse","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They advartize fast shipping.In fact they did not ship a stocked order for over 2 weeks. I still have not recieved order yet they keep sending request to rate there service. Ok i will rate there service poor","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/861148#comment861148","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"captn1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I found this site to be very helpfull. I was able to find exactly what I was looking for with ease. I will definatly use Inernet Security Systems Inc. again in the future.","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/859106#comment859106","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"johntmccann","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Original order was canceled and I was told I had to place the order again. Then they told me that it will take almost 2 weeks to receive my items. They ended up double billing me and has still not refunded my money. Had to call AMEX and dispute one of the charges. Took so long to ship the item that my client no longer wanted it. They are charging me 25% RESTOCKING FEE!!! STAY AWAY!!!!","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/836109#comment836109","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"Mariozaki","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordering was fast and easy, shipping was quick and the communication was very good. Since my first purchase I have returned again for more purchases and will continue to do so.","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/834528#comment834528","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"lantzxx","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"very quick and reliable service","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/832680#comment832680","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"naroe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am extremely pleased with the customer service I received when placing this HOT order. I used the live chat feature while entering my web order so next day shipping was added and everything worked perfectly. I received tracking information promptly and the package arrived today.<br><br>This was very appreciated after placing a web order with another source that charged me for next day service but did not ship, and couldn\u0027t guarantee I would get it the next either!","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/832514#comment832514","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"carolyn.stewart","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I felt the shipping and handling charge was excessive. It was TWO-THIRDS THE COST OF THE MERCHANDISE ORDERED!<br>The cost of shipping a package that size is a third of what they charged.","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/826281#comment826281","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"Bugsy1941","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order online on June 27 for three items. Two of those items were quantities of Seco-Larm miniature door\/window contacts to replace my existing larger sensors.<br><br>Since I had heard nothing after the initial order confirmation, I logged in on July 2 to check the status of my order. I was surprised to see the status still listed as \u0022Processing\u0022 for all items so I sent an email requesting an update.<br><br>On July 5 I received an email reply:<br>\u0022We apologize for the delay. A few of the items you ordered, are special order from the manufacturer, which typically take 7-10 business days. The most recent update given by the manufacturer is that, these should be received by early-mid next week, there is a slight delay, due to the holiday this monday.\u0022<br><br>Today (July 15) I received a phone call and email informing me that the manufacturer (Seco-Larm) had just notified ISSI that the items must be ordered in quantities of 10 (I had ordered 21 and 5). For my order to proceed, I could reduce the 21-count item to 20 and order 5 more of the other. ISSI also does not stock these items, so they can not keep the excess to sell to the next customer who might need them. If I modified my order, they estimated that it would be another 7-10 days before I received it.<br><br>I was told that this situation was very disappointing yet that ISSI was completely free of blame and therefore they could not expedite the order or adjust the pricing for my having to order more items than I need. I pointed out that the website did not mention that these items were special order, nor was I informed of the back-ordered status until I contacted ISSI. I was told that with hundreds of thousands of items and so many orders, it would be impossible for ISSI to keep track of which items are not readily available and which orders are back-ordered. \u0022That\u0027s why we recommend that you call us before placing an order to check on availability if you need it quickly.\u0022<br><br>Needless to say, I\u0027m surprised to see all of the glowing reviews.","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/808148#comment808148","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"haustin","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great price, Quick shipping.","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/802870#comment802870","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"khannic","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i was very pleased with the srvice.","link":"http:\/\/www.resellerratings.com\/store\/Internet_Security_Systems_Inc\/review\/798192#comment798192","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Internet_Security_Systems_Inc.jpg","store_name":"Internet Security Systems Inc. \/ securitystoreusa.com \/ issisecure.com","username":"jorgeperez","rating":"5"}, "single");){kind=link}
"I thought I had completed my purchase when I left the Internet Security Systems site, but seems I left before completing the process. I got a polite mail reminding me about it. This was a pleasant experience.
I found the site through a google search - they had what I wanted at a comparable price.
If the delivery is prompt, the goods as expected, I will definitely reuse this store. "