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"Before placing my order, I called and asked the salesperson to verify availability. I was told it was physically available in their warehouse.
I placed the order for next day shipment. The next day, nothing had shipped, and only after I called I received a cancellation email.
I don't understand why did they waste their time and mine by telling me a lie about availability. Nothing would have happened if they just told me the truth (that the product was not available)"
"Generally happy with my experience with this company. I purchased high-end digital camera equipment. One problem arose with warranty of a product that customer service dealt with effeciently and to my satisfaction."
"The Samsung TV purchased for my husband's birthday was damaged in shipment. Reaching customer service was nearly impossible...long waits on line, transfers between departments, no call backs although they were promised. The return process was cumbersome as coordination between Inoax and shipper was unclear. Although arrangements were supposedly made, it took at least 4 calls to make it actually happen. A cable sold to me at time of purchase was not compatible with our cable box and was returned in January, new in original packaging. Even though I have proof of delivery, Inoax has not issued a refund three months after return. Weekly letters to company have not resolved the problem. I do not recommend this company at any level."
"The Sales person threatened me!!! Do not buy from this company! I ordered a canon Optura 30 from this company. The sales person asked me to order some extra package and I reclined that. Then the sales person told me that they do not have the camcorder in stock. After three weeks, they still do not have the camcorder. When I told the salesperson that I want to cancel the order and I will write negative reviews, he told me he is going to charge me a cancellation fee and send a bomb to my house. I am very angry and scared now."
"Would never use again. Ordered Nikon ($1200)lens for tirp and paid extra for delivery. Told repeatedly would be here. VERY long hold times for customer service. Did not arrive. Customer service gave bogus FedEx number. Turns out warehouse shipped lens to store and not me. Not here in time. Was given $20 credit for my trouble. Next time will use B&H even if price is more.
This is an update as of March 1, 2005.
In summary, they have lied to me at every turn. For example, they ARE NOT an authorized Nikon dealer, as I was told originally. Their "parent company" is. But check them out and they have bad ratings too: 1 stop cameras. Notice how many other names they have used.
I cancelled my order on 2/22 after running out of patience. They finally mailed the lens, but it was a grey market with no USA warranty and no ability to get rebate, both of which were promised by the salesman. I returned it at my expense. Overall I was given a total of EIGHT promised delivery dates, none of which ever happened. I was told last week that my credit card would be credited with the debit, but as of today, it has still not shown up. Considering the many other choices of merchants, I will never use them again. There is no reason to."
This review was modified by eschilling on March 01 2005 10:47:47 AM
"The worst mail order company: 1. order process slow, 2. hidden mandatory 5% insurance coverage, 3. bogus, unworthy warranty offer, 4. still ship something you have canceled before shipping taken place, 5. never response to complaint."
"I shopped feverishly for a good bargain on a new television for my home and by comparing prices this website seemed to be the best. When I called to inquire about specific products they told me they run two webites,INOAX.com and FOTOCONNECTION.com one was for international sales the other for local/US sales. My sales rep Eric was a smooth talking car saleman wannabe. He told me they had the best price but to buy their product I had to get a warranty and extra cables. He said that was the only way they would sell it to me. Then he said I had to pay shipping insurance that was figured to be about 10% of the purchase price, he said everyone in the business required shipping insurance. Big Lie. They say they are an authorized Sony dealer, but I called Sony USA and they have never heard of them and Sony referred me to its website listing all the authorized Sony resellers. I bought from ONECALL.com and would suggest that you view their rating."
"I wanted the Magellan Explorist 200 because it just had come out. After researching prices I finally found Inoax.com. After speaking with a knowledgeable salesman I purchased this model with some accessories. In which they have so much in stock. "
"Ordered a digital SLR over the web. Got an email saying I had to call to confirm the order. They then tried to sell me every imaginable accessory at inflated prices. After I balked at buying the extended warranty, they told me the camera I ordered did not have a US warranty, but was a gray market model. They said I had to pay $80 more if I wanted the US model. They said the web site said this. I looked on the web site and it said US warranty. When I pointed this out to them they played dumb and said it would still cost more if I wanted the US warranty. I recommend you avoid these bait and switch crooks!"
This review was modified by psinclair on January 16 2005 01:00:00 PM
"I was concerned at first, after I read all of the negitive reports, but I am happy to say that they came through for me. I ordered a Garmin CF Que 1620 online from Inoax on 12/27/04. "Scott" from Inoax called me later that morning to confirm the order and to make sure I knew what I was ordering. I told him I knew what I was ordering and he did not try to push any accessories at me, I guess because I was ordering an accessory for my PDA. The item was shipped out with an accurate DHL tracking number on 12/27/04 and I received it on 12/30/04. I just might do business with them again. "
This review was modified by DanMagnoliaTX on January 11 2005 07:29:33 PM
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![Share](javascript:share_rating({"review_body":"Generally happy with my experience with this company. I purchased high-end digital camera equipment. One problem arose with warranty of a product that customer service dealt with effeciently and to my satisfaction.","link":"http:\/\/www.resellerratings.com\/store\/InoaX_4\/comment\/201752#comment201752","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/InoaX_4.jpg","store_name":"InoaX (FotoConnection, 1stopcamera.com, onestopcamera, Ritebuys, TheNewConnection)","username":"davidwcramer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Samsung TV purchased for my husband\u0027s birthday was damaged in shipment. Reaching customer service was nearly impossible...long waits on line, transfers between departments, no call backs although they were promised. The return process was cumbersome as coordination between Inoax and shipper was unclear. Although arrangements were supposedly made, it took at least 4 calls to make it actually happen. A cable sold to me at time of purchase was not compatible with our cable box and was returned in January, new in original packaging. Even though I have proof of delivery, Inoax has not issued a refund three months after return. Weekly letters to company have not resolved the problem. I do not recommend this company at any level.","link":"http:\/\/www.resellerratings.com\/store\/InoaX_4\/comment\/200861#comment200861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/InoaX_4.jpg","store_name":"InoaX (FotoConnection, 1stopcamera.com, onestopcamera, Ritebuys, TheNewConnection)","username":"cdhughes","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Sales person threatened me!!! Do not buy from this company! I ordered a canon Optura 30 from this company. The sales person asked me to order some extra package and I reclined that. Then the sales person told me that they do not have the camcorder in stock. After three weeks, they still do not have the camcorder. When I told the salesperson that I want to cancel the order and I will write negative reviews, he told me he is going to charge me a cancellation fee and send a bomb to my house. I am very angry and scared now.","link":"http:\/\/www.resellerratings.com\/store\/InoaX_4\/comment\/195153#comment195153","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/InoaX_4.jpg","store_name":"InoaX (FotoConnection, 1stopcamera.com, onestopcamera, Ritebuys, TheNewConnection)","username":"hzhang","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Would never use again. Ordered Nikon ($1200)lens for tirp and paid extra for delivery. Told repeatedly would be here. VERY long hold times for customer service. Did not arrive. Customer service gave bogus FedEx number. Turns out warehouse shipped lens to store and not me. Not here in time. Was given $20 credit for my trouble. Next time will use B&H even if price is more. <br><br> This is an update as of March 1, 2005.<br><br>In summary, they have lied to me at every turn. For example, they ARE NOT an authorized Nikon dealer, as I was told originally. Their \u0022parent company\u0022 is. But check them out and they have bad ratings too: 1 stop cameras. Notice how many other names they have used.<br><br>I cancelled my order on 2\/22 after running out of patience. They finally mailed the lens, but it was a grey market with no USA warranty and no ability to get rebate, both of which were promised by the salesman. I returned it at my expense. Overall I was given a total of EIGHT promised delivery dates, none of which ever happened. I was told last week that my credit card would be credited with the debit, but as of today, it has still not shown up. Considering the many other choices of merchants, I will never use them again. There is no reason to.","link":"http:\/\/www.resellerratings.com\/store\/InoaX_4\/comment\/188360#comment188360","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/InoaX_4.jpg","store_name":"InoaX (FotoConnection, 1stopcamera.com, onestopcamera, Ritebuys, TheNewConnection)","username":"eschilling","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst mail order company:<br>1. order process slow,<br>2. hidden mandatory 5% insurance coverage,<br>3. bogus, unworthy warranty offer,<br>4. still ship something you have canceled before<br>shipping taken place,<br>5. never response to complaint.","link":"http:\/\/www.resellerratings.com\/store\/InoaX_4\/comment\/188146#comment188146","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/InoaX_4.jpg","store_name":"InoaX (FotoConnection, 1stopcamera.com, onestopcamera, Ritebuys, TheNewConnection)","username":"swcbc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I shopped feverishly for a good bargain on a new television for my home and by comparing prices this website seemed to be the best. When I called to inquire about specific products they told me they run two webites,INOAX.com and FOTOCONNECTION.com one was for international sales the other for local\/US sales. My sales rep Eric was a smooth talking car saleman wannabe. He told me they had the best price but to buy their product I had to get a warranty and extra cables. He said that was the only way they would sell it to me. Then he said I had to pay shipping insurance that was figured to be about 10% of the purchase price, he said everyone in the business required shipping insurance. Big Lie. They say they are an authorized Sony dealer, but I called Sony USA and they have never heard of them and Sony referred me to its website listing all the authorized Sony resellers. I bought from ONECALL.com and would suggest that you view their rating.","link":"http:\/\/www.resellerratings.com\/store\/InoaX_4\/comment\/187408#comment187408","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/InoaX_4.jpg","store_name":"InoaX (FotoConnection, 1stopcamera.com, onestopcamera, Ritebuys, TheNewConnection)","username":"Nottobescrewed","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wanted the Magellan Explorist 200 because it just had come out. After researching prices I finally found Inoax.com. After speaking with a knowledgeable salesman I purchased this model with some accessories. In which they have so much in stock. ","link":"http:\/\/www.resellerratings.com\/store\/InoaX_4\/comment\/186167#comment186167","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/InoaX_4.jpg","store_name":"InoaX (FotoConnection, 1stopcamera.com, onestopcamera, Ritebuys, TheNewConnection)","username":"CharlieYou","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a digital SLR over the web. Got an email saying I had to call to confirm the order. They then tried to sell me every imaginable accessory at inflated prices. After I balked at buying the extended warranty, they told me the camera I ordered did not have a US warranty, but was a gray market model. They said I had to pay $80 more if I wanted the US model. They said the web site said this. I looked on the web site and it said US warranty. When I pointed this out to them they played dumb and said it would still cost more if I wanted the US warranty. I recommend you avoid these bait and switch crooks!","link":"http:\/\/www.resellerratings.com\/store\/InoaX_4\/comment\/181500#comment181500","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/InoaX_4.jpg","store_name":"InoaX (FotoConnection, 1stopcamera.com, onestopcamera, Ritebuys, TheNewConnection)","username":"psinclair","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was concerned at first, after I read all of the negitive reports, but I am happy to say that they came through for me. I ordered a Garmin CF Que 1620 online from Inoax on 12\/27\/04. \u0022Scott\u0022 from Inoax called me later that morning to confirm the order and to make sure I knew what I was ordering. I told him I knew what I was ordering and he did not try to push any accessories at me, I guess because I was ordering an accessory for my PDA. The item was shipped out with an accurate DHL tracking number on 12\/27\/04 and I received it on 12\/30\/04. I just might do business with them again. ","link":"http:\/\/www.resellerratings.com\/store\/InoaX_4\/comment\/180078#comment180078","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/InoaX_4.jpg","store_name":"InoaX (FotoConnection, 1stopcamera.com, onestopcamera, Ritebuys, TheNewConnection)","username":"DanMagnoliaTX","rating":"5"}, "single");){kind=link}
"Before placing my order, I called and asked the salesperson to verify availability. I was told it was physically available in their warehouse.
I placed the order for next day shipment. The next day, nothing had shipped, and only after I called I received a cancellation email.
I don't understand why did they waste their time and mine by telling me a lie about availability. Nothing would have happened if they just told me the truth (that the product was not available)"