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"New owner review of Hypersonic AR-7 Prebuilt model. My new Hypersonic AR-7 is a dream come true. It is very handsome, very thin, and lightweight. The 17" laptop screen is bright and very sharp. Watching movies is wonderful and the sound is excellent. The computer has instant response to any command and the keyboard and touch pad are placed exactly right. I have not been able to find any faults or problems with the machine and I highly recommend the AR-7 to anyone wanting an American built computer built to the highest standards."
"Since the takeover of Hypersonic, OCZ have certainly got the ball rolling on improving customer relations. Over the past 2 years i have spent over £10,000 on purchasing new notebooks and i have narrowed it down to to just 2 preferred suppliers from a list of 20. I personally recommend Hypersonic/OCZ and i can say i will certainly be buying from them again. "
"Hypersonic is a GREAT company with awesome powerful computers and their customer service is suburb. I have a Hypersonic Aviator GX6 which is one of their older top-of-the-line laptops and this thing is a beast, it still competes with newer computers and can play all the newest games perfectly with no lag time.
Even though I have one of their older models they always treat me right and answer all my questions when I call. Their tech line knows what they are doing and they actually know about their computers unlike other companies that outsource their customer service.
Also their support is LIFETIME which you can't get any better than that and you can ask to speak with a specific person which is nice because they know you and you know them.
I will always try to stay with Hypersonic and will always recommend them when somebody is looking for a fast powerful computer. "
This review was modified by italy273 on April 17 2008 03:47:31 PM
"From start to finish (receiving my order)this was a great experience. I needed my laptop before the holiday season and it was delivered promptly and without damage. It was ready to use and easy to figure out and when I called with a minor question, it was promptly answered. Everyone I spoke to or had email contact with in this company was polite and friendly. I recommend them to anyone with computer needs. "
"I have been ordering computers from Hypersonic for ten years. I just spent 82 minutes with them as i asked about upgrading my system. I was fully prepared to order a processor and a video card and pay a premium to insure continued tech support. Not only did they answer my questions but directed me to other web sites to get my parts since they no longer sell individual components. The Rep, A.J. also helped me update my bios as well. It is refreshing to get such good service and advice and at no cost!"
"Wow, my story is almost exactly like TCCLAVIGER's. The only difference is, I ordered mine WAY BACK in September and..... I STILL HAVENT RECIEVED MINE!!!! I have sent out countless emails, called numerous times, and am still in the same exact spot as before. Just emailed for a refund.... lets see what they have to say.
UPDATE:After threatening to sue.... I was emailed from a OCZ person saying he was out of town and that my laptop will be shipped out early next week and I would recieve a free flash drive with my laptop.
Next Wednesday, my laptop status was at "ready to ship" and Thursday was "shipped" and recieved via overnight shipping on Friday. (I ordered ground shipping, they upgraded for free) I recieved the laptop in great condition exactly to specification (upgraded HDD though)and very beautiful looking, but no flash drive. Overall, great product, but takes too long to ship.
UPDATE: I just got my care package...lol. They gave me a case, 2 t-shirts, and a pen! I don't know if they were just trying to butter me up or what but it sure worked. It may have taken a while but for the quality of the laptop, the customer service, and the price, I would say if you are not in a hurry, go with Hypersonic."
This review was modified by SR_Gam3r on December 21 2007 09:45:22 AM
"So here is my saga of Hypersonic-PC: I place an order for a painted Avaitor SR5 based on price/performance/known history of good customer service. Many of my friends have hypersonic laptops and have had a couple of issues, warranty work was always top notch.
The laptop I ordered was no slouch the specs are below: Aviator SR5 # Non-Operating System Setup (Blank HD). Only Testing and Burn-in - Qty: 1 # Integrated V.92 56K Fax/Data Modem - Qty: 1 # 2 Year Accidental Damage Protection Warranty (System and LCD) - Qty: 1 # Integrated 10/100/1000 Gigabit Ethernet Controller - Qty: 1 # 1 Year Platinum Warranty with 24/7 Toll-Free Tech Support - Qty: 1 # 100GB | 7200rpm | SATA 150 | 8MB Hard Drive - Qty: 1 # (No Disaster Recovery DVD) - Qty: 1 # 8X DVD ± R/W Drive Dual Layer w/ DVD Recording Software - Qty: 1 # Built-in 4-Speaker High Definition Sound System with SRS WOW & Subwoofer - Qty: 1 # 1024MB PC2-5300 DDR2-667 SODIMM (Low Latency) - Qty: 2 # Reflexxion Series Lupine Pink Pearl - Qty: 1 # Paint Top Lid & LCD Frame Only - Qty: 1 # Intel PRO/WIRELESS 4965AGN (802.11agn) Wi-Fi Mini PCI-Express - Qty: 1 # Intel® Core 2 Duo T7500 Processor | 4MB L2 Cache | 2.20GHz | 800MHz FSB - Qty: 1 # Aviator SR5: High Performance Core 2 "Santa Rosa" Gaming Notebook - Qty: 1 # Aviator SR5 in Black - Qty: 1 # Intel® P965 Express Chipset + ICH8R System Board for SR5 - Qty: 1 # 15.4" WSXGA+ 1680x1050 Display w/ Anti-Glare "Matte" Surface - Qty: 1 # Nvidia GeForce 8600M GT PCI-Express 512MB GDDR2 - Qty: 1
So I was told roughly 1 month for delivery due to the painting process. That is completely acceptable to me. I wait a month and no tracking number so I call them, they assure me it is only a 3 day back order on the screen and it will ship out inside the week, and that it had arrived back at hypersonic-pc. I wait another 10 days and still no tracking number. At this point im curious but not at all angry yet. I try calling and the old number that is now removed from the website is disconnected. I find a second number on the website and call it. OCZ technology answers, the RAM company. OCZ bought out hypersonic, and they assured me my laptop was going out within the week and the delay was due to the take over. Again, I understand, not upset at all. Another 2 weeks go by and nothing... I start calling around and all the phone numbers lead to dead ends. To make a long story short, I had to call the VP of marketing and have him personally intervene in order to have my laptop shipped out. Well his date he promised, wednesday before thanksgiving gets missed and I call on monday. It is "burning in" on monday and was promised to be shipped on tuesday. Tuesday I call for my tracking number and spend 1.5 hours trying to get intouch with a human and no one will help, they just run customers around in circles. Turns out it did not ship on Tuesday. Wednesday I drive down to the address to just pick the thing up, and they had just shipped it out. They swear it was going to ship next day delivery and they ship it fedex ground, and then fedex screws up the delivery, 3 times, so still.... no laptop!! After all this they swore up and down, and charged me for overnight delivery then shipped it out Fedex Ground! UNACCEPTABLE!
Hypersonic-pc is not a botique computer builder, they are a company that is buying pre-assembled laptops from somewhere else and re-shipping them from the their PC-power and cooling warehouse. They do NOT assemble them there, your techs on the phone do NOT assemlbe your pc, and they have a small facility. THESE ARE NOT US BUILT LAPTOPS, THEY ARE NO DIFFERENT THAN A DELL!
Customer servic is pure and utter failure, with no consistency, and no help short of calling an OCZ executive.
BUYER BEWARE HYPERSONIC-PC WILL TAKE YOUR MONEY AND RUN FOR A LONG TIME BEFORE YOU GET ANYTHING IF YOU GET ANYTHING!
UPDATE!! After speaking with FEDEX I got them to deliver tomorrow (saturday) because FEDEX is a company with some integrity and understand customer service. So the story will end with fedex delivering my laptop 1.5 months late, and me driving to PC power and cooling with an unopened laptop for a full refund. Thank you very much, Apple will be getting my money!
If you do not have your laptop and you orderd on or about the time everyone seems to have started having problems here are some phone numbers: 408-733-8400 "
This review was modified by TCCLAVIGER on November 30 2007 05:34:28 PM
"It is now November 8th, 2007...almost 2 months after the purchase of my laptop. They took my money and have made zero effort on keeping me updated on the state of my computer. I have yet to even receive the damn thing, I have no idea where is it. As far as I am concerned, they are crooks who robbed me of 5,000 dollars.
They never pick up their phones ever. They have no messaging service. There sales associates never call or email you back ever. I have called twice everyday, and everyday no one picks up. There are laws in the country and this company isn't following them.
I implore you, as the consumer...do not, under any circumstances, buy from this sorry excuse for a business. They have the worst customer service ever simply because there is none. I might as well be talking to the wall.They charge you then forget you.
I cant even contact them to cancel my order, or change anything, or dispute anything. My credit card company cant even contact them. If my computer does show up I will be sending it back without even opening the box, and if I am not credited immediately I will most likely file a lawsuit against them. I will update this review when that happens.
Bottom line......Do not buy from Hypersonic, they offer nothing special, and they wont take care of you, they'll just rob you.
** After threatening to sue, my order was canceled, ending this truly awful experience."
This review was modified by AJCinque on November 10 2007 07:24:23 AM
"I ordered on 10/2/2007. I am moving around the world right now so I asked when it could be shipped to me so I could get them the correct address... I was told roughly by the 15th it would be shipped ($3300 laptop).
So far customer service doesn't seem too bad, it is hard to get ahold of them sometimes but they are helpful when I do come into contact with them. They state they reply emails within 2 hours during business hours, but average is 6 days. The 15th comes along, I call again checking on the laptop. They said they were switching out my motherboard, so the next ship date is the 22nd... okay I can deal with that.
Come the 22nd I call, they say it can ship tomorrow, then... wait call back in two hours. I am pleased with them telling me to callback in two hours because that must mean they are activly working on my laptop right?.. hm
Anyways I call back two hours later, they say that there was a faulty part, it will have to ship in 2 days, possibly slightly longer.
I check on the website, my order is still in "kitting and assignment" meaning they havent even starting building it yet..
So far none of this is horrible, i understand delays happen and when I call tech support they generally try to help me, I talked to a guy there several times who was very helpful.
Problem comes after the 22nd their sales telephones have been down, its been about a week. I can call tech support and ask about order status, they tell me to call sales. I call sales, but no calls can go through. I call back to tech support(roughly 8 calls made) and they say "Unfortunately we cannot get ahold of them either."
That seems odd that not even their own tech support can get ahold of hypersonic.
Apparently they are going through a merger tech support tells me, but they dont know with whom. I find out that OCZ bought hypersonic-pc, for better or worse.
Hypersonic-pc quit responding to emails about a week and a half after i made the order.
I will update this when something happens.
I will also add that my roommate bought a laptop from hypersonic which looks good and runs great, which is why I went with them... unfortunately so far I am at a loss of what to do about the laptop I ordered.
Update 11/1/2007
Well still cannot get ahold of sales, i can call tech support and they promise me they'll send a message and ill be called back but it never happens. Well I will call/send emails to every sales department/sales person I know asking them to cancel my order, i will call tech support and tell them to pass the message.
If they dont give me a full refund I will be pressing charges, I will keep anyone updated who wants to know.
UPDATE 11-1-2007
I called OCZ technology, who has bought out hypersonic-pc. I have a feeling that hypersonic will be great once OCZ gets settled in, they are a great company. But for now, its obviously a complete mess. OCZ told me around two weeks and they will have completely taken over.
Anyways, I told an OCZ rep that I will be pressing charges and he apologized for everything I went through, and told me i'd get my refund in 24-48 hours. I will update.
UPDATE 11-9-2007
AFter OCZ promised i'd get refunded within 2 days, a week and a half passes and they call me telling me that my system has been shipping and should arrive monday..... not wanting the system considering they have already violated several laws I immediately call them back and the guy who called me doesn't answer. I talk to another OCZ rep who tells me to refuse the shipment and they will refund me.
That sounds absolutely stupid. Why couldn't they just refund me in the first place? Perhaps hypersonic's new owners are just like the previous ones.
Making an appointment with my laywer today.
UPDATE 12-4-2007
Well after my attorny makes a friendly call asking for a refund, still nothing. Its too bad I have to file a claim now, which is going to distract me from my work.
UPDATE 12-10-2007
Okay.. long story short. 3300 dollars gone. I am convinced OCZ will not refund me. I hear different stories each time I call about how I am being refunded. One guy actually told me I was already refunded.
Filing a claim, putting a complaint with the Better business bereau, putting a complaint with the federal trade comission. It would cost at least $7500 to take these guys to court, but thank god for consumer protection laws. When they lose the case if they even let it go that far, they will have to pay my lawyer fees.
Word of advice, if you DO decide to do business with OCZ or hypersonic, document everything to include phone records, receipts, credit card/bank statements, emails, letters, and you should write down the names of each representative you talked to and what they said, and when.
Sure this sounds like a lot of work, but when they try to screw you like they are doing me, they are screwed themselves.
I sent 23 emails, made 68+ calls.
UPDATE 12-19-2007
12 more calls made... talked to the person I needed to talk to only once.. he said he'd call me back .. right
OCZ is ridiculous. i called several different people at OCZ to try and help me with my order, none of them ever call me back. The only person I can ever talk to is the person who answers all phone calls and will "transfer" you to whom you need to talk to.
This company is a joke. "
This review was modified by TheMarine on December 18 2007 11:27:48 PM
"still have not received our order for 4 Hypersonic Aviator AX20 laptops. Order has been delayed several times, no word from sales department. Actually, this order has been pushed back approx. 6 weeks with no word from Hypersonic. Worse, I have been calling, calling, calling, and emailing, for weeks and have only been able to reach someone one time. The number listed by Hypersonic on their website has no voicemail option. You cannot reach anyone to inquire, complain, etc. I finally had to call technical support who could not help me with an eta for these items. He advised that I email our original salesperson, with the query. It has been a week, no response to what has been the third email sent. Very, very dissatisfied with the customer service offered by this company. We shall see how their actual products measure up. They had better be phenom in order to make up for the lackluster m.o. held by Hypersonic's sales and marketing dept. UPDATE! 11.27.07 Our customers received the Aviators last Wednesday, however they were not the computers that we had ordered. We were given 4 different laptops altogether, Hypersonic citing unavailability with the video cards. Our customer will now receive systems that are more suitable for gaming, rather than the CAD-design that they desired them to be used for. If Hypersonic had advised as such much sooner, keeping everyone on the same page, then we would have dealt with the unavailability and shipment delay- at least we would have known what to tell our customer who was beating down our door, looking for their items WEEKS after we promised delivery. ( the US Government doesn't like to hear "SORRY, I REALLY DON'T KNOW WHEN YOU WILL RECEIVE THE ORDER YOU PLACED WITH US!") To top it off, we had actually paid for these laptops as the order was placed- back in September. We now must wait an additional 30 days from the date of product receipt to be paid for them. I must say, however, that once OCZ officially took over, we received timely customer service and prompt attention. At least, we could call their sales line and actually get ahold of someone, and the items shipped out when they said that they would. They even upgraded our shipping. Perhaps under the OCZ umbrella, Hypersonic will beef up their customer service tactics. UPDATE 12.20.07 Yes, upgraded shipping. However, they downgraded our systems, shipping us a lesser product with a video card not necessarily compatible with our enduser's needs (autocad). We will see how they work out- we have a contract for these items and have already paid for them- we have little choice at this point. The lesser systems are also smaller in width, but they sent us bags meant for the larger, original systems. A minor detail, but nevertheless symbolic of how our whole experience has been with Hypersonic thusfar. I called to check up on the refund that we have coming to us- we have waited one month and so far- nothing. They owe us for the difference between the costs of the original (discontinued)AX7 and the EQ7 that we actually received. NOTE: altho' discontinued, they still advertise the AX7 on their website...hm. SO, after calling Hypersonic, or rather OCZ, I speak with a rather nice gentleman who looks thru our file and sees no mention of any reimbursement or refund. I call back and speak with a Hypersonic operator who cannot even tell me what their phone number is and cannot transfer me to anyone else who may be able to help me. I call back and speak with someone who says that the only person who can help me with this matter is our original salesperson, who is at the moment in New York at their offices there- and will not return until after the first of the year. What's more- there is no working phone number at their NY offices. Yes- that's right- THE ONLY PERSON WITH ACCESS TO OUR INVOICE/ SALES RECORDS IS THE SALESPERSON. as if i were born yesterday. I emailed this gentleman but truly don't expect to hear back from him. OCZ is no better than Hypersonic. BUYER BEWARE- they take your money and RUN. I've tried the pleasant approach, the abrasive approach, the consistent approach. Now it looks as if we need to try the legal approach- although we'll probably won't be the first few customers in that line, either."
This review was modified by dmill3 on December 20 2007 07:30:57 AM
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![Share](javascript:share_rating({"review_body":"Since the takeover of Hypersonic, OCZ have certainly got the ball rolling on improving customer relations. Over the past 2 years i have spent over \u00a310,000 on purchasing new notebooks and i have narrowed it down to to just 2 preferred suppliers from a list of 20. I personally recommend Hypersonic\/OCZ and i can say i will certainly be buying from them again. ","link":"http:\/\/www.resellerratings.com\/store\/Hypersonic_PC_Systems\/comment\/360973#comment360973","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hypersonic_PC_Systems.jpg","store_name":"Hypersonic PC Systems \/ OCZ Technology Group","username":"chris121","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hypersonic is a GREAT company with awesome powerful computers and their customer service is suburb. I have a Hypersonic Aviator GX6 which is one of their older top-of-the-line laptops and this thing is a beast, it still competes with newer computers and can play all the newest games perfectly with no lag time.<br><br>Even though I have one of their older models they always treat me right and answer all my questions when I call. Their tech line knows what they are doing and they actually know about their computers unlike other companies that outsource their customer service.<br><br>Also their support is LIFETIME which you can\u0027t get any better than that and you can ask to speak with a specific person which is nice because they know you and you know them. <br><br>I will always try to stay with Hypersonic and will always recommend them when somebody is looking for a fast powerful computer.<br>","link":"http:\/\/www.resellerratings.com\/store\/Hypersonic_PC_Systems\/comment\/360861#comment360861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hypersonic_PC_Systems.jpg","store_name":"Hypersonic PC Systems \/ OCZ Technology Group","username":"italy273","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"From start to finish (receiving my order)this was a great experience. I needed my laptop before the holiday season and it was delivered promptly and without damage. It was ready to use and easy to figure out and when I called with a minor question, it was promptly answered. Everyone I spoke to or had email contact with in this company was polite and friendly. I recommend them to anyone with computer needs. ","link":"http:\/\/www.resellerratings.com\/store\/Hypersonic_PC_Systems\/comment\/359703#comment359703","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hypersonic_PC_Systems.jpg","store_name":"Hypersonic PC Systems \/ OCZ Technology Group","username":"ltesaramimoto","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been ordering computers from Hypersonic for ten years. I just spent 82 minutes with them as i asked about upgrading my system. I was fully prepared to order a processor and a video card and pay a premium to insure continued tech support. Not only did they answer my questions but directed me to other web sites to get my parts since they no longer sell individual components. The Rep, A.J. also helped me update my bios as well. It is refreshing to get such good service and advice and at no cost!","link":"http:\/\/www.resellerratings.com\/store\/Hypersonic_PC_Systems\/comment\/355444#comment355444","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hypersonic_PC_Systems.jpg","store_name":"Hypersonic PC Systems \/ OCZ Technology Group","username":"Randolla","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow, my story is almost exactly like TCCLAVIGER\u0027s. The only difference is, I ordered mine WAY BACK in September and..... I STILL HAVENT RECIEVED MINE!!!! I have sent out countless emails, called numerous times, and am still in the same exact spot as before. Just emailed for a refund.... lets see what they have to say.<br><br>UPDATE:After threatening to sue.... I was emailed from a OCZ person saying he was out of town and that my laptop will be shipped out early next week and I would recieve a free flash drive with my laptop.<br><br>Next Wednesday, my laptop status was at \u0022ready to ship\u0022 and Thursday was \u0022shipped\u0022 and recieved via overnight shipping on Friday. (I ordered ground shipping, they upgraded for free)<br>I recieved the laptop in great condition exactly to specification (upgraded HDD though)and very beautiful looking, but no flash drive. Overall, great product, but takes too long to ship.<br><br>UPDATE: I just got my care package...lol. They gave me a case, 2 t-shirts, and a pen! I don\u0027t know if they were just trying to butter me up or what but it sure worked. It may have taken a while but for the quality of the laptop, the customer service, and the price, I would say if you are not in a hurry, go with Hypersonic.","link":"http:\/\/www.resellerratings.com\/store\/Hypersonic_PC_Systems\/comment\/349601#comment349601","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hypersonic_PC_Systems.jpg","store_name":"Hypersonic PC Systems \/ OCZ Technology Group","username":"SR_Gam3r","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So here is my saga of Hypersonic-PC:<br>I place an order for a painted Avaitor SR5 based on price\/performance\/known history of good customer service. Many of my friends have hypersonic laptops and have had a couple of issues, warranty work was always top notch.<br><br>The laptop I ordered was no slouch the specs are below:<br>\tAviator SR5<br># Non-Operating System Setup (Blank HD). Only Testing and Burn-in - Qty: 1<br># Integrated V.92 56K Fax\/Data Modem - Qty: 1<br># 2 Year Accidental Damage Protection Warranty (System and LCD) - Qty: 1<br># Integrated 10\/100\/1000 Gigabit Ethernet Controller - Qty: 1<br># 1 Year Platinum Warranty with 24\/7 Toll-Free Tech Support - Qty: 1<br># 100GB | 7200rpm | SATA 150 | 8MB Hard Drive - Qty: 1<br># (No Disaster Recovery DVD) - Qty: 1<br># 8X DVD \u00b1 R\/W Drive Dual Layer w\/ DVD Recording Software - Qty: 1<br># Built-in 4-Speaker High Definition Sound System with SRS WOW & Subwoofer - Qty: 1<br># 1024MB PC2-5300 DDR2-667 SODIMM (Low Latency) - Qty: 2<br># Reflexxion Series Lupine Pink Pearl - Qty: 1<br># Paint Top Lid & LCD Frame Only - Qty: 1<br># Intel PRO\/WIRELESS 4965AGN (802.11agn) Wi-Fi Mini PCI-Express - Qty: 1<br># Intel\u00ae Core 2 Duo T7500 Processor | 4MB L2 Cache | 2.20GHz | 800MHz FSB - Qty: 1<br># Aviator SR5: High Performance Core 2 \u0022Santa Rosa\u0022 Gaming Notebook - Qty: 1<br># Aviator SR5 in Black - Qty: 1<br># Intel\u00ae P965 Express Chipset + ICH8R System Board for SR5 - Qty: 1<br># 15.4\u0022 WSXGA+ 1680x1050 Display w\/ Anti-Glare \u0022Matte\u0022 Surface - Qty: 1<br># Nvidia GeForce 8600M GT PCI-Express 512MB GDDR2 - Qty: 1<br><br>So I was told roughly 1 month for delivery due to the painting process. That is completely acceptable to me. I wait a month and no tracking number so I call them, they assure me it is only a 3 day back order on the screen and it will ship out inside the week, and that it had arrived back at hypersonic-pc. I wait another 10 days and still no tracking number. <br> At this point im curious but not at all angry yet. I try calling and the old number that is now removed from the website is disconnected. I find a second number on the website and call it. OCZ technology answers, the RAM company. OCZ bought out hypersonic, and they assured me my laptop was going out within the week and the delay was due to the take over.<br> Again, I understand, not upset at all. Another 2 weeks go by and nothing... I start calling around and all the phone numbers lead to dead ends. To make a long story short, I had to call the VP of marketing and have him personally intervene in order to have my laptop shipped out. Well his date he promised, wednesday before thanksgiving gets missed and I call on monday. It is \u0022burning in\u0022 on monday and was promised to be shipped on tuesday. Tuesday I call for my tracking number and spend 1.5 hours trying to get intouch with a human and no one will help, they just run customers around in circles. Turns out it did not ship on Tuesday. Wednesday I drive down to the address to just pick the thing up, and they had just shipped it out. They swear it was going to ship next day delivery and they ship it fedex ground, and then fedex screws up the delivery, 3 times, so still.... no laptop!! After all this they swore up and down, and charged me for overnight delivery then shipped it out Fedex Ground! UNACCEPTABLE!<br><br>Hypersonic-pc is not a botique computer builder, they are a company that is buying pre-assembled laptops from somewhere else and re-shipping them from the their PC-power and cooling warehouse. They do NOT assemble them there, your techs on the phone do NOT assemlbe your pc, and they have a small facility. THESE ARE NOT US BUILT LAPTOPS, THEY ARE NO DIFFERENT THAN A DELL! <br><br>Customer servic is pure and utter failure, with no consistency, and no help short of calling an OCZ executive.<br><br>BUYER BEWARE HYPERSONIC-PC WILL TAKE YOUR MONEY AND RUN FOR A LONG TIME BEFORE YOU GET ANYTHING IF YOU GET ANYTHING!<br><br>UPDATE!!<br>After speaking with FEDEX I got them to deliver tomorrow (saturday) because FEDEX is a company with some integrity and understand customer service. So the story will end with fedex delivering my laptop 1.5 months late, and me driving to PC power and cooling with an unopened laptop for a full refund. Thank you very much, Apple will be getting my money!<br><br><br><br>If you do not have your laptop and you orderd on or about the time everyone seems to have started having problems here are some phone numbers:<br>408-733-8400 ","link":"http:\/\/www.resellerratings.com\/store\/Hypersonic_PC_Systems\/comment\/348094#comment348094","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hypersonic_PC_Systems.jpg","store_name":"Hypersonic PC Systems \/ OCZ Technology Group","username":"TCCLAVIGER","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It is now November 8th, 2007...almost 2 months after the purchase of my laptop. They took my money and have made zero effort on keeping me updated on the state of my computer. I have yet to even receive the damn thing, I have no idea where is it. As far as I am concerned, they are crooks who robbed me of 5,000 dollars.<br><br>They never pick up their phones ever. They have no messaging service. There sales associates never call or email you back ever. I have called twice everyday, and everyday no one picks up. There are laws in the country and this company isn\u0027t following them.<br><br>I implore you, as the consumer...do not, under any circumstances, buy from this sorry excuse for a business. They have the worst customer service ever simply because there is none. I might as well be talking to the wall.They charge you then forget you. <br><br>I cant even contact them to cancel my order, or change anything, or dispute anything. My credit card company cant even contact them. <br>If my computer does show up I will be sending it back without even opening the box, and if I am not credited immediately I will most likely file a lawsuit against them. I will update this review when that happens.<br><br>Bottom line......Do not buy from Hypersonic, they offer nothing special, and they wont take care of you, they\u0027ll just rob you.<br><br><br><br><br>** After threatening to sue, my order was canceled, ending this truly awful experience.","link":"http:\/\/www.resellerratings.com\/store\/Hypersonic_PC_Systems\/comment\/344000#comment344000","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hypersonic_PC_Systems.jpg","store_name":"Hypersonic PC Systems \/ OCZ Technology Group","username":"AJCinque","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered on 10\/2\/2007. I am moving around the world right now so I asked when it could be shipped to me so I could get them the correct address... I was told roughly by the 15th it would be shipped ($3300 laptop).<br><br> So far customer service doesn\u0027t seem too bad, it is hard to get ahold of them sometimes but they are helpful when I do come into contact with them. They state they reply emails within 2 hours during business hours, but average is 6 days. The 15th comes along, I call again checking on the laptop. They said they were switching out my motherboard, so the next ship date is the 22nd... okay I can deal with that.<br><br>Come the 22nd I call, they say it can ship tomorrow, then... wait call back in two hours.<br>I am pleased with them telling me to callback in two hours because that must mean they are activly working on my laptop right?.. hm<br><br>Anyways I call back two hours later, they say that there was a faulty part, it will have to ship in 2 days, possibly slightly longer.<br><br> I check on the website, my order is still in \u0022kitting and assignment\u0022 meaning they havent even starting building it yet..<br><br>So far none of this is horrible, i understand delays happen and when I call tech support they generally try to help me, I talked to a guy there several times who was very helpful.<br><br>Problem comes after the 22nd their sales telephones have been down, its been about a week. I can call tech support and ask about order status, they tell me to call sales. I call sales, but no calls can go through. I call back to tech support(roughly 8 calls made) and they say \u0022Unfortunately we cannot get ahold of them either.\u0022<br><br>That seems odd that not even their own tech support can get ahold of hypersonic. <br><br>Apparently they are going through a merger tech support tells me, but they dont know with whom. I find out that OCZ bought hypersonic-pc, for better or worse.<br><br>Hypersonic-pc quit responding to emails about a week and a half after i made the order. <br><br>I will update this when something happens.<br><br>I will also add that my roommate bought a laptop from hypersonic which looks good and runs great, which is why I went with them... unfortunately so far I am at a loss of what to do about the laptop I ordered.<br><br><br>Update 11\/1\/2007<br><br>Well still cannot get ahold of sales, i can call tech support and they promise me they\u0027ll send a message and ill be called back but it never happens. Well I will call\/send emails to every sales department\/sales person I know asking them to cancel my order, i will call tech support and tell them to pass the message.<br><br>If they dont give me a full refund I will be pressing charges, I will keep anyone updated who wants to know.<br><br><br>UPDATE 11-1-2007<br><br>I called OCZ technology, who has bought out hypersonic-pc. I have a feeling that hypersonic will be great once OCZ gets settled in, they are a great company. But for now, its obviously a complete mess. OCZ told me around two weeks and they will have completely taken over. <br><br>Anyways, I told an OCZ rep that I will be pressing charges and he apologized for everything I went through, and told me i\u0027d get my refund in 24-48 hours. I will update.<br><br><br>UPDATE 11-9-2007<br><br>AFter OCZ promised i\u0027d get refunded within 2 days, a week and a half passes and they call me telling me that my system has been shipping and should arrive monday..... not wanting the system considering they have already violated several laws I immediately call them back and the guy who called me doesn\u0027t answer. I talk to another OCZ rep who tells me to refuse the shipment and they will refund me. <br><br>That sounds absolutely stupid. Why couldn\u0027t they just refund me in the first place? Perhaps hypersonic\u0027s new owners are just like the previous ones.<br><br>Making an appointment with my laywer today. <br><br>UPDATE 12-4-2007<br><br>Well after my attorny makes a friendly call asking for a refund, still nothing. Its too bad I have to file a claim now, which is going to distract me from my work.<br><br>UPDATE 12-10-2007<br><br>Okay.. long story short. 3300 dollars gone. I am convinced OCZ will not refund me. I hear different stories each time I call about how I am being refunded. One guy actually told me I was already refunded.<br><br>Filing a claim, putting a complaint with the Better business bereau, putting a complaint with the federal trade comission. It would cost at least $7500 to take these guys to court, but thank god for consumer protection laws. When they lose the case if they even let it go that far, they will have to pay my lawyer fees. <br><br><br>Word of advice, if you DO decide to do business with OCZ or hypersonic, document everything to include phone records, receipts, credit card\/bank statements, emails, letters, and you should write down the names of each representative you talked to and what they said, and when.<br><br>Sure this sounds like a lot of work, but when they try to screw you like they are doing me, they are screwed themselves.<br><br>I sent 23 emails, made 68+ calls. <br><br>UPDATE 12-19-2007<br><br>12 more calls made... talked to the person I needed to talk to only once.. he said he\u0027d call me back .. right<br><br>OCZ is ridiculous. i called several different people at OCZ to try and help me with my order, none of them ever call me back. The only person I can ever talk to is the person who answers all phone calls and will \u0022transfer\u0022 you to whom you need to talk to.<br><br>This company is a joke. ","link":"http:\/\/www.resellerratings.com\/store\/Hypersonic_PC_Systems\/comment\/342483#comment342483","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hypersonic_PC_Systems.jpg","store_name":"Hypersonic PC Systems \/ OCZ Technology Group","username":"TheMarine","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"still have not received our order for 4 Hypersonic Aviator AX20 laptops. Order has been delayed several times, no word from sales department.<br>Actually, this order has been pushed back approx. 6 weeks with no word from Hypersonic. Worse, I have been calling, calling, calling, and emailing, for weeks and have only been able to reach someone one time. <br>The number listed by Hypersonic on their website has no voicemail option. You cannot reach anyone to inquire, complain, etc. <br>I finally had to call technical support who could not help me with an eta for these items. He advised that I email our original salesperson, with the query. It has been a week, no response to what has been the third email sent.<br>Very, very dissatisfied with the customer service offered by this company. We shall see how their actual products measure up. They had better be phenom in order to make up for the lackluster m.o. held by Hypersonic\u0027s sales and marketing dept.<br>UPDATE! 11.27.07<br>Our customers received the Aviators last Wednesday, however they were not the computers that we had ordered. We were given 4 different laptops altogether, Hypersonic citing unavailability with the video cards. Our customer will now receive systems that are more suitable for gaming, rather than the CAD-design that they desired them to be used for.<br>If Hypersonic had advised as such much sooner, keeping everyone on the same page, then we would have dealt with the unavailability and shipment delay- at least we would have known what to tell our customer who was beating down our door, looking for their items WEEKS after we promised delivery. ( the US Government doesn\u0027t like to hear \u0022SORRY, I REALLY DON\u0027T KNOW WHEN YOU WILL RECEIVE THE ORDER YOU PLACED WITH US!\u0022)<br>To top it off, we had actually paid for these laptops as the order was placed- back in September. We now must wait an additional 30 days from the date of product receipt to be paid for them. <br>I must say, however, that once OCZ officially took over, we received timely customer service and prompt attention. At least, we could call their sales line and actually get ahold of someone, and the items shipped out when they said that they would. They even upgraded our shipping. Perhaps under the OCZ umbrella, Hypersonic will beef up their customer service tactics.<br>UPDATE 12.20.07<br>Yes, upgraded shipping. However, they downgraded our systems, shipping us a lesser product with a video card not necessarily compatible with our enduser\u0027s needs (autocad). We will see how they work out- we have a contract for these items and have already paid for them- we have little choice at this point.<br>The lesser systems are also smaller in width, but they sent us bags meant for the larger, original systems. A minor detail, but nevertheless symbolic of how our whole experience has been with Hypersonic thusfar.<br>I called to check up on the refund that we have coming to us- we have waited one month and so far- nothing. They owe us for the difference between the costs of the original (discontinued)AX7 and the EQ7 that we actually received.<br>NOTE: altho\u0027 discontinued, they still advertise the AX7 on their website...hm.<br>SO, after calling Hypersonic, or rather OCZ, I speak with a rather nice gentleman who looks thru our file and sees no mention of any reimbursement or refund. <br>I call back and speak with a Hypersonic operator who cannot even tell me what their phone number is and cannot transfer me to anyone else who may be able to help me.<br>I call back and speak with someone who says that the only person who can help me with this matter is our original salesperson, who is at the moment in New York at their offices there- and will not return until after the first of the year. What\u0027s more- there is no working phone number at their NY offices.<br>Yes- that\u0027s right- THE ONLY PERSON WITH ACCESS TO OUR INVOICE\/ SALES RECORDS IS THE SALESPERSON. as if i were born yesterday.<br>I emailed this gentleman but truly don\u0027t expect to hear back from him. <br>OCZ is no better than Hypersonic. BUYER BEWARE- they take your money and RUN. <br>I\u0027ve tried the pleasant approach, the abrasive approach, the consistent approach. Now it looks as if we need to try the legal approach- although we\u0027ll probably won\u0027t be the first few customers in that line, either.","link":"http:\/\/www.resellerratings.com\/store\/Hypersonic_PC_Systems\/comment\/342400#comment342400","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hypersonic_PC_Systems.jpg","store_name":"Hypersonic PC Systems \/ OCZ Technology Group","username":"dmill3","rating":"1"}, "single");){kind=link}
"New owner review of Hypersonic AR-7 Prebuilt model.
My new Hypersonic AR-7 is a dream come true. It is very handsome, very thin, and lightweight.
The 17" laptop screen is bright and very sharp. Watching movies is wonderful and the sound is excellent. The computer has instant response to any command and the keyboard and touch pad are placed exactly right. I have not been able to find any faults or problems with the machine and I highly recommend the AR-7 to anyone wanting an
American built computer built to the highest standards."