5/5

posted Apr-07-2004

"i have ordered scsi hdd before. never had a problem with purchased items. ordered a new scsi hdd, it completely died on the nite of 29-MAr-04. filled out a RMA request that nite. waited for 2 days and no reply on the RMA. emailed maxtor about a RMA. got a prompt reply within 1 day. processed maxtor RMA (advanced replacement) and had my new hdd installed on the 5-APR-04 and the defective drive fedex back on the 6-Apr-04. i finally got a reply from hypermicro on the 7-APR-04 that my RMA has been approved.

i use to think very highly of hypermicro, but after this incidence, i will regulate hypermicro to my 2nd tier choice and move pc-pitstop in its place. you can see my review over there about my buying experience with pc-pitstop.

i still think everything but the RMA process is great. they just need to work on the email reply time."

This review was modified by jr_in_nd on April 07 2004 04:53:30 PM

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5/5

posted Mar-07-2004

ResellerRatings.com TOP REVIEWER!

"Purchased a Pioneer Slot Ultra SCSI 10X/40X DVD-ROM. Product was as advertised and delivery was as expected. Excellent for keeping my scsi system up to date. Price was as expected for scsi drives. Would buy from the again."

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5/5

posted Dec-17-2003

"I've been dealing with this company for about 4 years now, and have made multiple purchases from them (totally $2,500, give or take). They are great. I buy lots of normal PC hardware from newegg.com, which is a great company, but if you are in the market for SCSI related gear, this is the only company to deal with.
Since I started dealing with them, they have consistently had the best prices on the products I wanted. My orders always ship the same day, and the shipping rates are appropriate, unlike so many other online vendors. I've made quite a few calls to them over the years for support or for RMA requests, and I never have had trouble speaking with a rep. They have a very reasonable exchange/warranty policy, and in many cases have gone far beyond their warranty obligations to keep me happy.
The customer rating of '5.25' listed on this site is completely unwarranted. I give them a '10'. (and i've never taken the time to post to one of these sites before, if that tells you anything.)"

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5/5

posted Oct-07-2003

"Amazing speed! I ordered a pack of 100 DVDs on sunday (when they're not open) and got my order two days later! The prices are competitive and even though I paid for cheapo shipping I got the package in record time. I will definitely buy from these people again."

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1/5

posted Sep-06-2003

"Based on my experiences, Hyper Microsystems is the LAST place I would recommend ordering from. Their product listings of certain items are deliberately misleading, and the subsequent customer service was virtually non-existant. The following sub-par RMA process is lengthy."

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5/5

posted Aug-08-2003

ResellerRatings.com TOP REVIEWER!

"Excellent buy on some older model SCSI hard drives and moderate prices on current models. Phone commo is sort of brusque, but actions speak louder. Order arrived quickly, very well packed and just as ordered. The drive I installed so far works GREAT. Can't ask for much more.
. I have ordered from and recommended HyperMicro in the past and I will continue to do so.
.bh.
"

This review was modified by zepper on August 08 2003 04:01:13 PM

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1/5

posted Aug-04-2003

"Hyper Microsystems, Inc. advertised a Pioneer DVR-A05 DVD burner and I purchased one. After I received it, I did some further research and
discovered that what they sent me was not a DVR-A05, it was a DVR-105 drive in a plain brown box with Hyper Microsystems' version of the A05 bundle. I reported this discrepancy to Hyper Microsystems almost three weeks ago and have not received a response. I feel like I've been cheated, or at the least, misled.

From CNET's web site:

Pioneer ships the DVR-A05 with a versatile software bundle. It includes Roxio Easy CD Creator 5.3, the first version of the popular CD-mastering package to support DVD-R/RW; VOB InstantWrite to take care of the packet-writing chores; and Sonic MyDVD 4.0 (ArcSoft ShowBiz video editor is now included) to handle DVD movie-authoring and video-capture chores. Sonic's CineMaster 1.5 DVD movie player rounds out the bundle. To get you started, Pioneer includes one DVD-R and one DVD-RW.

Hyper Microsystems ships the "DVR-A05 whitebox kit" with:

Pioneer DVR-105, Nero Express, Ultra ATA cable, 4x DVD-Recordable disc, 1-year warranty."

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5/5

posted Jun-05-2003

"I have bought a Maxtor Atlas 10K III SCSI hard disk from Hyper Microsystems about two weeks ago. I totally enjoyed the experience I have had with them. The price was right, not the lowest, but among the lowest ones for this product. (However, I am always willing to pay a little more for a product in exchange for great customer service. And Hyper Micro delivers here, too.)
The product was brand new (as a matter-of-fact, they advertise only brand new peoducts on their web site), and carries the full 5-year manufacturer's warranty.
Shipping was free and on time, as promised. Hyper Micro honors agreements with other companies (in my case, shipping was free when I referred to StorageReview.com).
They have a good return policy (a lot of companies out there have only 15 days return policy, and/or they charge shipping even when your product is defective),and a great cutomer service.
Their web site (www.hypermicro.com) is well designed, with all the information needed for a cutomer to make an educated decision. And if you don't find someting on their web site, no problem! Just call their toll-free number, and they'll be happy to help you.
I will definitely continue to buy from them for as long as they will keep up with good prices and service."

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5/5

posted May-29-2003

"As always, excellent service. I wouldn't use any other company besides for Newegg and Hypermicro if I had my druthers. Ordered Lead Data DVD-R's and as always am pleased with the prompt service and detail that Hypermicro provides.
"

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5/5

posted May-19-2003

ResellerRatings.com TOP REVIEWER!

"Ordered a pack of 50 DVD-R. Really cheap prices of DVD media! Got an email confirmation immediately after placing my order. Their ordering system is a little odd because after clicking the button to submit my order, a new browser window opened saying that they have received the order while my credit card info and shopping cart info was still in the other browser window. Considering everything, however, things went smoothly and I would purchase from them again.

--Update 5-19-03
I haven't received any further emails from them yet as to whether or not my order has been prepared or shipped. I would assume that they hopefully are processing my order today since I ordered it during the weekend. The DVD-Rs are in stock so theoretically it should be shipped today. But as of today, I haven't recevied any email besides the order confirmation email that I received on Saturday ... perhaps tomorrow they will send an email saying that the package has been shipped.

--Update 5/19/03 5:45PM PST
Just got an email saying they shipped out the order! They might not be the fastest in processing orders, but you just have to wait patiently (which I wasn't ... my bad). Hyper Micro has well earned my trust. Keep up the great work guys!"

This review was modified by dslknight on May 19 2003 08:44:32 PM

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