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"I placed an order for a Nintendo Wii bundle from HSN on Dec 6 2006 and received an order receipt with estimated delivery date. Seven days later on Dec 13th I received a cancellation email that had no reason of why my order had been cancelled. I later learned that they had apparently oversold but can't understand how it would take an entire week to notify customers of such. From what I've seen, HSN's prices are fairly disappointing as well. The only reason I tried ordering was because they were the only ones with it in stock (although that turned out to be false) at the time."
"I purchased a Bravetti convection microwave oven from HSN. I used it only as a microwave. On the third day, the turntable would not function and food burned. I wish I had checked on the product before ordering.... the reviews are all highly negative with the same problem I experienced. When I called customer service on 2/24 and explained that I am a senior citizen and cannot lift the the item, approximately 80 pounds. I was was assured by Linda that HSN would have UPS pick up the package. On 3/2, Judy said the arrangements would be made by the manufacturer and would take several days. I felt reassured when 2 customer reviews on their site indicated that HSN told them their ovens would be picked up by UPS. However today, 3/7 I received a card instructing me to put it in a mailbox or bring it to the postoffice. I wonder whether they pulled the same trick on the other customers who praised them for agreeing to have UPS pick up the carton. "
"Their customer Service Rep. was rude when I called to check my order status, they expressed they had cancelled my order due to shipping address does not matches to billing address, but actually I can not find HSN has this rule, and when I placed order on-line, it did give you the option to where to ship other than billing address. And yet, after I expressed that I am the card holder , they can verify with me for their concern, the Rep. just said "NO" they have to stick to the rule...for which they already cancelled my order.
1. They accept my order and cancel it without notification. 2. They insist HSN has the rule for shipping address MUST same as billing address, which does not outlined on their website. 3. Their Rep. was so rude, treated me like a criminal when I called to verify the order status.
This is the first time I've ordered from HSN, and I would say it will be the last too. "
This review was modified by elsawu on March 07 2006 12:49:24 PM
"All I can say is HSN's customer service absolutely SUCKS!!! I had trouble placing an order online and when I tried calling HSN, in order to speak with a representative, you had to wait all the way through the entire automated phone menu. AND not to mention the delay between the regular menu and the then FINALLY offering the choice to speak with a live representative! Once I finally got to talk to someone, the woman I spoke with was very short and rude to me. It really does seem as though they could care less about their customers. When asking my few questions, it was like a pain in the butt for her to answer! All she could say is... is that all sir? Like all she cared about is to get off the phone.
Well, I haven't received my item I ordered yet... but I sure hope it comes when they told me it would and that it works perfectly or there WILL be a BIGGER problem!!! I do NOT sit and take crap from any second rate company. No way!
What I do if a company pulls crap on me is... build a one page website just for my expressions of this company and link it to every site I can!
"Purchased game gear online 10/25/05 that was in ample amount... they charged my card received the money 10/26/05 and did not ship the item. Called customer service 10/27/05 and was told it is on the way. According to the web site, the item is ready for shipment ie: order sent to warehouse for fulfillment. I have made many internet orders over many years, this is the first time money received, not encumbered, and the item not shipped."
"I purchased pink jewelry box and lavender jewelry box at the same time. For some reason, they shipped it out as two serperate orders. I e-mailed them for BILLING address update. They ended up shipping Lavender box to the updated BILLING address. I have to contact UPS myself to get the package re-route. (Thank god I work at shipping department before.) The HSN phone reps even told UPS center that the customer will pick up the package at local UPS center. I lived one hour away from the billing address, and I definetly did not tell HSN phone reps that I will pick it up from UPS Center. When I first got the pink jewelry box, it was a big disappointment. The jewelry box looks and feels cheap. The "clear top" is just some cheap plastic material with scratches on the top. It has some sort of glue on the side of the box that I have to use eraser to clean it. The only one advantage is you can see all your jewelry at once. But if you are looking for a value buy. THIS IS NOT THE ONE. Especially you have to pay extra for shipping and handling. I should have stick with my own rule - never ever purchase anything online. "
This review was modified by ValueBuyer on June 13 2005 02:04:48 PM
"I ordered a MagLite flashlight from them and received an email stating that my was accepted and would ship in a few days. Guess what?? A week after it was supposed to ship I get a email stating that my order had been cancelled because it was sold out. Don't waste your time with these jerkoffs."
"I placed my order and shortly afterwards received an e-mail thanking me and saying that I would expect to receive my item in 10 days. I received an e-mail 5 days later saying that they had cancelled my order because they had not received enough inventory. I then received another email the next day stating that their records showed that my order had been cancelled and that if it was cancelled in error, I should call their customer service.
It's pretty clear that the Home Shopping Network really dosen't have their Internet ordering act together. To be given a delivery date and then to be told almost a week later that they were out of stock, then to receive an e-mail that looks like they don't realize that they were the ones that had cancelled their order seems pretty disorganized. I would pass on these guys for now."
This review was modified by LarryOz on May 13 2005 07:12:01 PM
"I bought a flashlight from them at their own discounted price. The status was 'awaiting shipping confirmation', i had emailed them, and they told me that i would receive my order by the 22 of may. Later on, i get an email saying they didn't have enough stock. Sounds like fraudulent business practice to me, and i will definitely not reccommend this site at all."
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![Share](javascript:share_rating({"review_body":"I placed an order for a Nintendo Wii bundle from HSN on Dec 6 2006 and received an order receipt with estimated delivery date. Seven days later on Dec 13th I received a cancellation email that had no reason of why my order had been cancelled. I later learned that they had apparently oversold but can\u0027t understand how it would take an entire week to notify customers of such. From what I\u0027ve seen, HSN\u0027s prices are fairly disappointing as well. The only reason I tried ordering was because they were the only ones with it in stock (although that turned out to be false) at the time.","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/310870#comment310870","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"Bullhonkie","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a Bravetti convection microwave oven from HSN. I used it only as a microwave. On the third day, the turntable would not function and food burned. I wish I had checked on the product before ordering.... the reviews are all highly negative with the same problem I experienced. When I called customer service on 2\/24 and explained that I am a senior citizen and cannot lift the the item, approximately 80 pounds. I was was assured by Linda that HSN would have UPS pick up the package. On 3\/2, Judy said the arrangements would be made by the manufacturer and would take several days. I felt reassured when 2 customer reviews on their site indicated that HSN told them their ovens would be picked up by UPS. However today, 3\/7 I received a card instructing me to put it in a mailbox or bring it to the postoffice. I wonder whether they pulled the same trick on the other customers who praised them for agreeing to have UPS pick up the carton. ","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/248545#comment248545","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"rlvine","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Their customer Service Rep. was rude when I called to check my order status, they expressed they had cancelled my order due to shipping address does not matches to billing address, but actually I can not find HSN has this rule, and when I placed order on-line, it did give you the option to where to ship other than billing address. And yet, after I expressed that I am the card holder , they can verify with me for their concern, the Rep. just said \u0022NO\u0022 they have to stick to the rule...for which they already cancelled my order.<br><br>1. They accept my order and cancel it without notification.<br>2. They insist HSN has the rule for shipping address MUST same as billing address, which does not outlined on their website.<br>3. Their Rep. was so rude, treated me like a criminal when I called to verify the order status.<br><br>This is the first time I\u0027ve ordered from HSN, and I would say it will be the last too.<br>","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/248528#comment248528","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"elsawu","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"All I can say is HSN\u0027s customer service absolutely SUCKS!!! I had trouble placing an order online and when I tried calling HSN, in order to speak with a representative, you had to wait all the way through the entire automated phone menu. AND not to mention the delay between the regular menu and the then FINALLY offering the choice to speak with a live representative! Once I finally got to talk to someone, the woman I spoke with was very short and rude to me. It really does seem as though they could care less about their customers. When asking my few questions, it was like a pain in the butt for her to answer! All she could say is... is that all sir? Like all she cared about is to get off the phone.<br><br>Well, I haven\u0027t received my item I ordered yet... but I sure hope it comes when they told me it would and that it works perfectly or there WILL be a BIGGER problem!!! I do NOT sit and take crap from any second rate company. No way!<br><br>What I do if a company pulls crap on me is... build a one page website just for my expressions of this company and link it to every site I can!<br><br>Take care y\u0027all... and be careful out there!","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/230721#comment230721","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"valuebuyer3","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased game gear online 10\/25\/05 that was in ample amount... they charged my card received the money 10\/26\/05 and did not ship the item. Called customer service 10\/27\/05 and was told it is on the way. According to the web site, the item is ready for shipment ie: order sent to warehouse for fulfillment. I have made many internet orders over many years, this is the first time money received, not encumbered, and the item not shipped.","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/227081#comment227081","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"Actionmac","rating":"0"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased pink jewelry box and lavender jewelry box at the same time. For some reason, they shipped it out as two serperate orders. I <br>e-mailed them for BILLING address update. They ended up shipping Lavender box to the updated BILLING address. I have to contact UPS myself to get the package re-route. (Thank god I work at shipping department before.) The HSN phone reps even told UPS center that the customer will pick up the package at local UPS center. I lived one hour away from the billing address, and I definetly did not tell HSN phone reps that I will pick it up from UPS Center. When I first got the pink jewelry box, it was a big disappointment. The jewelry box looks and feels cheap. The \u0022clear top\u0022 is just some cheap plastic material with scratches on the top. It has some sort of glue on the side of the box that I have to use eraser to clean it. The only one advantage is you can see all your jewelry at once. But if you are looking for a value buy. THIS IS NOT THE ONE. Especially you have to pay extra for shipping and handling. I should have stick with my own rule - never ever purchase anything online. ","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/208098#comment208098","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"ValueBuyer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a MagLite flashlight from them and received an email stating that my was accepted and would ship in a few days. Guess what?? A week after it was supposed to ship I get a email stating that my order had been cancelled because it was sold out. Don\u0027t waste your time with these jerkoffs.","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/206643#comment206643","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"Roberty","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed my order and shortly afterwards received an e-mail thanking me and saying that I would expect to receive my item in 10 days. I received an e-mail 5 days later saying that they had cancelled my order because they had not received enough inventory. I then received another email the next day stating that their records showed that my order had been cancelled and that if it was cancelled in error, I should call their customer service.<br><br>It\u0027s pretty clear that the Home Shopping Network really dosen\u0027t have their Internet ordering act together. To be given a delivery date and then to be told almost a week later that they were out of stock, then to receive an e-mail that looks like they don\u0027t realize that they were the ones that had cancelled their order seems pretty disorganized. I would pass on these guys for now.","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/205518#comment205518","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"LarryOz","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a flashlight from them at their own discounted price. The status was \u0027awaiting shipping confirmation\u0027, i had emailed them, and they told me that i would receive my order by the 22 of may. Later on, i get an email saying they didn\u0027t have enough stock. Sounds like fraudulent business practice to me, and i will definitely not reccommend this site at all.","link":"http:\/\/www.resellerratings.com\/store\/Home_Shopping_Network\/comment\/205486#comment205486","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Home_Shopping_Network.jpg","store_name":"Home Shopping Network (HSN)","username":"gnef","rating":"1"}, "single");){kind=link}
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