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RatingsRating
Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 0.25/10 0.25/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 1.67/10 1.67/10
    Return/Replacement policy: Rating 0.83/10 0.83/10

67 Customer Reviews

Rating 10/10
5/5
modified review posted

"Excellent product, delivery and communication.
I had a question about the look of a certain rug I was ordering and they got back to me within 1 business day (on a weekend at that!).
The rugs arrived in less than a week and the quality is outstanding.
I am very happy with my purchase and have just ordered 2 more rugs today.
"



Rating 2/10
1/5
modified review posted

"They were horrible to deal with and did not honor their sales. Boo...I will never deal with them again. "


Rating 2/10
1/5
modified review posted

"This company does not stand by its word. I placed an order on Nov 20 and received a confirmation. When I hadn't received the item, I checked the website to find that they had increased the price I was being charged AND had estimated the time of shipment as Dec 28!!!!! It's a Christmas gift!
Really unfortunate for this company, as I intend to tell anyone who will listen how unreliable they are.
"


Rating 2/10
1/5
modified review posted

"Didnt honor the coupon even though it got accepted in the website. Took a week and then cancelled the complete order. Would never order anything from them again."


Rating 2/10
1/5
modified review posted

"It is a bad business practice and I dont want to have anything to do with this company that does a 'bait and switch' using their own coupons and then disqualifing them.
"


Rating 2/10
1/5
modified review posted

"The company kept sending me updates on the delivery date of one of the items in my order moving further and further. When after a month I called them up and inquired about the final shipping date and my other items, they told me that the order is "on hold", that they weren't going to honor the discount they originally offered and requested a new payment (increase of $60 total between two orders). I have to agree with a poster here - this is definitely bait and switch practice."

modified review This review was modified by Prelestnica on December 18 2006 07:47:17 AM

No Avatar
Cocoa, FL
Rating 8/10
4/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"Ordered a large area rug - not online, but by phone so I could take advantage of a special offer of a free runner of the same design, a freebie that was not available when ordering online for some reason.

Shipping was fast; rug arrived in four days, and it's a beautiful thing, quality construction and much nicer than the pictures. The free runner was not included, however, but after a call to their toll-free number, was assured that rug would be sent soon. An oversight apparently by the manufacturer, who drop-shipped this item. All in all, no big deal.

"


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