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"I would advise against ordering from this company (now known as Homeandbeyond). My items were VERY poorly and unprofessionally packed, and I am surprised that the shipment made it as far as my door without falling apart. Instead of using an appropriate-sized shipping container, they very sloppily pieced together two small boxes with a bunch of twisted-up packing tape. Also, the cushioning was almost non-existent - a small amount of loosely-packed bubble wrap. Besides these issues, it took a week for them to process my order. I don't recommend doing business with Polsteins/Homenandbeyond."
"By far my single worst experience with an online vendor.Placed an order with Polsteins.com, one week later the wrong product arrived. No problem - I phoned them to report the error, and was told that the correct product would go out immediately. Eight days later, still nothing. Phoned them once again, and was told that the correct item had indeed been shipped, and that they would phone me with a UPS tracking number before the end of the day. Three days later, still no tracking number or phone call from Polsteins, so I phoned them once again. Now I'm told that the correct item had been on backorder, but had finally shipped that day. When pressed for a UPS tracking number, they could still not provide one. When pressed further, they admitted that the correct item had still not been shipped.At this point, I cancelled my order, returned the item that had been shipped in error, and requested a refund. UPS indicated that Polsteins had received the return shipment on August 1st, but eight days later, my credit card account had still not been credited. Finally, after threatening Polsteins with further action, my account was credited.I wish that someone had warned me to stay away from Polsteins.com. Now I'm warning you."
"Ordered via internet and tried to pay with PayPal. Payment did not work and I was not notified. After 2 days I called and was told they did not know why the payment did not work. I gave them my credit card number to finish the order. At that time I was told I would receive an email with the tracking number. That never did happen. After 2 more days there was still no further information about shipping. The order tracking number never did work on the website. When I called to see if the order shipped I was told it had shipped and the order tracking would not work until the order was 'entered into their system'. I got the order yesterday, the 28th, but the order tracking still does not work on the website.Seems to be a poorly organized company and the customer service people were 'less than friendly'.Could definately be done better.I doubt I'll order there again."
"Was in stock as advertised and was received in good condition very shortly after the order was made."
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