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hifisoundconnection.com/

Automotive

Rating 8.79/10 118 reviews
(1,462 lifetime reviews)

8.79/100 (6-month rating)
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HiFi Sound Connection participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,945 merchant members.
 
 

All Customer Reviews (1,462)

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chico_24368
Rating 10/10 5/5
modified review posted Apr-23-2012

"this company is one of the best electronics dealers i have ever delt with, i would recamend them to everone that want's to deal with pros. to use this company"

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mhuck
Rating 2/10 1/5
modified review posted Apr-19-2012

"Before ordering I did some research and saw that HiFi Sound had relatively positive feedback. I ordered products on 4/9 and was told on 4/11 that products shipped and that I would receive tracking information that night. On 4/12, when I had not yet received shipping information, I checked in and was told the exact same thing as I was on 4/11. I decided to wait it out and on 4/13 when I still had not received tracking information, I inquired again and was given the exact same story. I decided to dig a little deeper as to the reputation of HiFi Sound and was shocked to find that this is a common occurrence and that they have terrible customer service. People had waited months for orders that they never received. I let my bank know that we may have a potential claim and that I was going to ask for a refund.
I contacted HiFi once again, bear in mind that all communications were though their online chat feature. It is IMPOSSIBLE to get someone on the phone at HiFi. I attempted to make over 10 phone calls and never once got a person on the line. They told me that they would process the cancellation but that the products had already shipped and that I would receive tracking information that night (same story again). I told the consultant that as long as I had confirmation on Monday that the order was cancelled that I would not follow through with the claim with my bank. On Monday 4/16, I checked in and was told that everything has been processed on their end and I should have the money in just a couple days. Today, 4/19, I started another chat and found out that the cancellation was still not processed. Only during that chat session, did they change the status of my order to “Pending Cancellation” and said that it was going to take 5-7 business days to see the refund in my account.
I am at a complete loss for words when it comes to this company. It literally seems that there isn't anyone there who cares or even anyone in charge for that matter. I am going to turn this into my bank to let them handle it as I cannot deal with the ignorance of these people any longer. Do not make the same mistake I did.
"

modified review This review was modified by mhuck on April 19 2012 10:15:04 AM
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RobSoares
Rating 10/10 5/5
modified review posted Apr-19-2012

"Absolutely awsome!!!...i upgraded my factory system to this sub and amp combo sound is just amazing!!...shipping was faster than i was expecting...great service and customer support..."

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IAMONTHEGO247
Rating 10/10 5/5
modified review posted Apr-17-2012

"GOOD PRODUCTS...FAST SHIPPING"

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SGMobileDJ
Rating 10/10 5/5
modified review posted Apr-16-2012

"Great seller! The lights work great! They were really quick to ship and just as advertised. Much appreciated!"

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chillyd7
Rating 8/10 4/5
modified review posted Apr-16-2012

"Good seller and I like their prices and they ship super fast I ordered at first part of week and received it at the end of the week.however there is one small discrepancy though I ordered a 5 farad stinger cap and received a cap made by stinger a sound quest made by stinger.I have never had 1 problem with hifisc. until now.but I will not give them a bad rating over one discrepancy.the cap I received was not the one I seen in the picture though but I know they will straighten it out in the near future,however I will still do business with them again in the coming months or days."

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UnionMember
Rating 10/10 5/5
modified review posted Apr-16-2012

"2 BEHRINGER B215XL PRO AUDIO DJ 15" SPEAKER PAIR GEMINI XGA-2000 AMP $75 CABLES I have to admit that at first I was hesitant having read negative feedback, but honestly communication is the key to satisfaction with this company. I ordered on the 6th of April (easter weekend) and was surprised that with the order being divided into several packages I got them all by the 12th of April. It was packaged well and exactly as described, what a great deal. It was not only affordable, it is top of the line equipment and definitely will not disappoint! Raw power lots of low end, I just can't believe I'm getting this sound out of two monitors. I play a professional set of drums and they project serious sound and these compete without any trouble. I can practice to them play live with them and dj my own family events. Extremely compact and light weight yet durable high impact plastic enclosures. The power amp is perfect for the speakers it wont blow them if you know how to set it all to not clip. The cables are 12 gauge and durable speakon connectors. I immediately set them up and put them to my own test of endurance of four hours non stop and no problem. The next day, still just like new. Now four days later sounds like I just unwrapped them. Set up is important for them to endure, know what you're doing as with any equipment. As a pro musician I will tell you, once you know how, then you are only as good as your equipment. By the best at an intermediate price, it's a no brainer. Also purchased NEW BEHRINGER NOX202 PRO AUDIO DJ 2 CHANNEL USB INTERFACE MIXER $50 XLR CABLES, what else can be said? with a name like Behringer you wont go wrong. I only needed one channel mixer for practice purposes and have most of the material sent over the web, with usb input I find headache free access to all material, and can learn without alot of time wasted. It works for me and looks cool with all my other gear. The extra channel I would find use for it definitely when dj'ing private parties etc. Love the professionalism of the co. HiFi-Sound, you ROCK and will be doing more business with you again for the full setup."

modified review This review was modified by UnionMember on April 16 2012 04:26:37 PM
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stephenb67
Rating 10/10 5/5
modified review posted Apr-16-2012

"Although I have not installed it arrived as promised. It was as described as well. No surprises so far."

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BigTicket82
Rating 10/10 5/5
modified review posted Apr-16-2012

"Shipping was fast, and received the right product. Used it at a party and it worked flawlessly. Remote works well too. For a basic model I would think it would be a little cheaper but I would probably buy from this seller again."

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CADILLAC713
Rating 2/10 1/5
modified review posted Apr-12-2012

"I just recently bought a factory radio off of HiFiSoundconnection.com for my Cadillac. It comes with a anti theft lock system on it. Tech. support was no help other than telling me to call a Cadillac dealership and pay an additional costs to have them unlock it for the radio to work. Called two dealerships around me and they said they don't unlock radios that aren't purchased from them. And another dealership that wants 135$ just to unlock if you install the radio yourself. 81.70(factory radio)+ 135(to unlock radio)= 216.70(I'm going to be paying now because of HiFiSounds.com)I wouldent have bought this radio if I knew it was going to cost me this much hassle and money.I should have went somewhere else."

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modified review posted Apr-12-2012

hifisound, HiFi Sound Connection rep has responded

“Hello,

We apologize the dealership was charging you those prices, however we do not have any control over that. We specifically state in the description of our used radio's that they may need to be programmed at the dealership. As well it is listed in our FAQ list on radio's as well. We do recommend calling the dealership to determine the total charge of the programming.

Any radio you purchased, whether through us or another seller, you would still encounter the same problem. Once you take a radio out of a vehicle it will trigger the Anti-theft mechanism. This can only be removed by the dealership for anti-theft purposes. As they will not allow anyone but themselves to have the code, for obvious reasons. This is why our techs do not have these codes.

We apologize if there is no dealership around you who will charge less, however please understand that any radio will encounter the same issue. It is just the programming built into it.


We did ship this out in less than 24 hours and delivered within a very good time frame. You can contact us at 1-877-275-4434 and we can set up a return for you for a refund. But please just be aware this radio problem will apply to any radio for your vehicle.”

 
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