1/5

posted Jan-22-2012

"All I have to say is...

http://www.youtube.com/watch?v=ceOx6xF_Q04&context=C39e18aeADOEgsToPDskLnTA9uy72L0dPiOOfT50aE

Gives you a good idea about their customer service. DON'T BUY!"

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1/5

posted Jan-12-2012

"Mrs MegWhitman,
In 2009 we purchased a new desktop pc from your online sales. It arived DOA and we repeatedly requested a repairman to come and fix it while we made payments for 5 months we waited. So ,to stay on line we purchased a DELL and we finally quit making payments on the HP DOA computor.Finally got your attention You recalled the DOA desktop VIA FedEX and J Hannon "your employee" signed for it ,and that's the last we saw of it.. Since we were treated in such a mannor by HP, we told you to keep the PC as we no longer needed it ,Since we had to Purchase the DELL to do the job.Seems only fair that you would want to return our $360.we paid for a DOA HP that you recalled,but instead we were to be harassed night and day for the next 3 years by your company s collection department . Your actions have caused damage to my wifes credit records, and increased premiums charges on car insurance,house insurance ,and refusals on loan applications. Your companies actions have caused us mental anguish as well as health issues. Since your company refuses to be fair with its customers, I feel it has become necessary to write our customer experiance in syndicated articles on family websites for all to read and it will be backed up by proof as we have saved all emails,phone records , and tech conversations detailing that the way to fix a DOA PC is to clean the printer ink heads or reinstall the OP system...In short, Im looking to settle this one way or another,and I'm tired of the run around by your company. First, I want my wifes credit repaired by your company.Second , I want the $360. paid in on the DOA PC returned. Third some form of restitution for all the crap we've had to put up with and the harassment by your company,the choice is yours there what do you think would be fair. Then when this is all over , I never again want to hear from your company.
(12-17-2011)
(HP Home & Office Store)
Asset Recovery Solutions
FBCS Inc.
2200 Byberry RD.STE 120
Hatboro,PA 19040-3738
TO WHOM IT MAY CONCERN:
Your company failed to provide a usable ,working product ,and after numerous requests for repair ,and notices to your company,and finance dept., HP took posession Via FedEx call tag #427137811148461. No one seems to know where it is after J Hannon signed for it.I further request that you fully refund all monies I paid you in good faith on the DOA defective product ,and repair my credit report.
In further;
Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692 et seq., this letter serves notice that you CEASE & DESIST any further contact with me in regards to the billing of (7946970100271416).(0000668224)
I do not owe the debt in connection with that account. Let it be understood that any further contact from you regarding collection of this account will result in legal action against you ,your company,and or agencys or subsiderary.
Sincerely,
Sandy Duckworth
Since no one ever gets anything finished at your company ,I'll repost this letter on the internet untill youe CEO takes notice . I tried to get Mark Hurds attention, but we all know what he was interested in .
"

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3/5

posted Dec-28-2011

"I loved my HP so much when I first got it & then it really began acting up, I'm thinking of purchasing a new laptop but i don't want to deal with the same thing again. Is HP worth a second buy?"

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1/5

posted Dec-24-2011

"We bought a Hewlett Packard SASO1 LPTP DV6-3120 1 Lap Top Computer on August 15, 2011 and the mother board went out December 13, 2011. We had purchased the computer from Office Depot and took it back. They said this was a HP problem and to contact the Hewlett Packard Customer Service Department. Which we did and were told that our Lap Top was out of warantee! We went back to Office Depot and got a copy of the orginal store receipt and sent it to Hewlett Packard and they said it was not a valid receipt. We went back to Office Depot and they referred us back to Hewlett Packard. This laptop is supposed to be fixed by Hewlett Packard for the first year! "

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1/5

posted Nov-28-2011

"I purchased my Compaq Presario CQ56 in Feb, 2011. The harddrive crashed every two months. The first time it crashed, they sent me a new hard drive to install. The 2nd time they took it to repair. The 3rd time they said that it would be further examined but they just replaced the hard drive, once again. 4th time, they said it could be the motherboard, or whatever...Yesterday was the 5th time. I called HP customer service and they informed me that they will send me another hard drive....I am completely disgusted with the service that I have received. Obviously it's something wrong and I was informed that my warranty would run out in January, which is incorrect because I bought it on Feb 15th. They refuse to send me another computer as they keep fixing this garbage and I keep losing all my work!!!! I am glad it worked for some of you, but for me....it's less than a star!!!"

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2/5

posted Nov-23-2011

"Like most of the others, who have written reviews, my experience with HP Computers has not been a good one. Over the last 20 years or so, I have owned 7 computers. Up until the last two, I have never had a serious problem. The last two were HP's and both have died on me. My first HP lasted over a year, so I didn't even bother trying to deal with their Service Department. This last one a Presario Desktop has now died on me twice. The first time I sent it back, they replaced the motherboard, CPU, and one of the disc drives. I don't know what they will have to replace this time.
But the main problem is that when they break down (and it seems as though that is a common occurrence) one is without the unit for several days to 2 weeks depending on shipping time and how long it takes to convince them that it is not working.
WARNING... their on-lone service will require you to be a tech and dismantle the whole product before they will believe that there is a problem.
HP's printers are great, and the people that I dealt with seem to be capable, knowledgeable, and pretty nice. But the Company's commitment to "Service" is superficial.
I will never purchase another HP Computer. Once this one is repaired I plan to trade it to a local Computer Shop for an upgrade to my old Dell that runs VISTA."

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2/5

posted Oct-16-2011

"I bought a DV2000 from HP. The hardware had problems from the day it arrived. They replaced 3 models for me since it was brand new and compensated me with tv tuner, 4 year hardware warranty. They blamed it on windows vista having been launched then. I made my peace believing them . However I did have troubles with the laptop the 4 years I had it, but since I am not heavy gaming, movie downloads etc. , it worked well most of the time for my needs. However, it started having major issues in the 2nd year, crashed in the 3rd. HP repaired it under the warranty, but it was worse than ever when it returned. I contacted them again, they offered to replace it. What they sent me was defective since it has issues with particular routers..and they refuse to accept it. They sent a technician to saw that the internet worked fine when i turned off the battery driver, and attempted to update the bios. It corrected the problem for the first 3 hrs and i was back to square one. When I contacted HP, they said their technician said it works fine and that's what they're gonna go by. They gave me an option of repair- a repair for a brand new laptop!!..Also, I've plenty experience with their repair in the past and things go way worse when repaired by HP. Not only this..their case manager refused to replace the accessories I that I had with the previous laptop. I wanted them to be replaced since they were no longer compatible with the new one...even though the HP case Manager had told me they would be compatible. He further lied and said that they didn't make those accessories anymore. when I pointed from their own website that they did...he said they would not replace. HP sucks!..they only are interested to get your money..few months down the line you're not their headache if you have problems with their product."

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1/5

posted Oct-06-2011

"Re: Unsuccessful Order - 1223-2205117-001. HP Pavilion dv3-4300sa £539 HpStore UK
My hp store uk negative buyer experience.
I ve placed order on Saturday 1 October, expecting to get my laptop today on Tuesday 4 October. On Monday they ve sent reply of unsuccessful order. At the same time HPstore reserved £539 on my credit card account and its is still reserved. So let me explain you the situation. I m placing order through online Hpstore, paying for it with my credit card £539, my bank approves this transaction with no problem. Address and details were ok as well. HpStore reserves the money and money are in pending status since 1 October, today is 6 October 2011.
What I m getting from HPstore uK. Well absolutely nothing. Rejected order, my money still reserved, so I cant use this money to buy other laptop, definitely not from HPStore and not HP anymore. I was using hp for last 10 years by the way cos I like their laptops.
I called to Hpstore customer service twice and spoke to Grace from post sales team, she tried to help within 30 min, useless, she tried to be nice, but she doesnt really helped. I had to call my bank to check transaction status what took me another 20 min, bank confirmed that transaction was clear with no problem. Grace offered me to pay over bank account transfer, but this is not really online shopping. Grace said that she cant see / explain any reasons why my order was rejected, I ve asked to put through me sales manager or customer service manager 4 times and got negative reply. Grace said that I ll get my money released in 48 hours. That means on Thursday 6 October. And she couldn’t proceed with my order without explaining any reason for that. On 7 October I need fly away for business and I dont have my new laptop and money to buy other one, isn’t it nice??. Grace offer to place a new order over online store, but this means I place £1000 with them and it will be reserved with no guarantee you proceed with it.
Im very disappointed in HP now, especially in Hp store UK and its customer service, which is absolutely useless. I spent 2 hours for calls and emails instead of 5 minutes with online shop and good customer experience.
This is reply from HP store UK
I apologise that you have received an unpleasant shopping experience whilst trying to place this order. We are not provided with the exact reason as to why orders are not successful and have no way of accessing this information. The most common causes for this are if the card used is not registered to the billing address or in a different name to the name provided on the order, or alternatively if there is a problem locating the address, for example if the customer is not in the postal directory. The funds will have been authorised by your bank for this transaction and may have appeared as ‘pending’ for the transfer upon the item being shipped. However, as this is a rejected order then the funds have not and will not be captured by Hewlett Packard and will automatically reappear as ‘available balance’ back in your account within the next few days. We understand this is an inconvenience but you will have the funds back in your account for available use shortly. Our apologies for any inconvenience caused by this and please let us know if there is anything else that we might be able to do for you.
As you can see this is not really helpful. People beware of HP!!!!"

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1/5

posted Sep-28-2011

"Hp sucks i bought a hp pavilion dv5 laptop and with in 2 months the graphics started dieing so i sent it in for repiers they said they replaced the motherboard and with in a month getting it back the problem starts again i have to send it out again... there call tech support sucks they cant understand what u say an u cant understand them i just spent over an hour on the phone with them asking whats wrong with my laptop and stilll i havnt got a answer i have to wait 24hrs for a supervisor to call back which will never happen fuck out sourcing and hp"

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1/5

posted Sep-28-2011

"Do not buy from this company. Three years ago I purchased a Pavilion Notebook, plus the most expensive warranty there was. The warranty was to last from 2008 to 2012. The laptop is of shoddy quality; it cannot stay on for longer than 15 minutes before overheating and shutting itself off. However, if HP's customer service were competent (or even intelligible!), the horrible hardware might not be an issue. Every time I've had to call HP for customer service (at least twice a year), they have no record of the extended warranty. They find the warranty, don't update the warranty record, and the cycle continues EACH TIME. My laptop has not been usable for half of the time I've had it now."

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1/5

posted Sep-22-2011

"My husband and I bought our son a HP Palm Pre 2 phone through our Verizon cell plan. He received the phone on 7 Sept and on 9 Sept the screen got a spider crack in the upper left part of the touch screen which then left the phone virtually unusable. We tried through Verizon to get the phone replaced but were told that the screen is not a warranty item and that is too bad! We also tried through HP and were told the same thing. BUYER BEWARE that there is a known defect with this phone that we were unaware of. Next time we will research the phone before we make a purchase. Both HP and Verizon's customer service leave little to be desired!!!"

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1/5

posted Aug-30-2011

"Purchased from small business website. Received order the following day with a link that suggested the order would ship out and arrive approx. 1 week later. I tried to call to find out status when the order failed to arrive and waited on hold for 2 hours to get a operator who said they had no further info, that the hp tracking website info was incorrect, and there was nothing more they could do."

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1/5

posted Aug-26-2011

"I have purchased a HP Pavilion Elite Desktop and a HP Pavilion dv6 lap top last year. Their sales reps are great, and they are American based too. I upgraded the laptop to the better graphics processor and had an issue updating the drivers. It's an ATI graphics processor and their website said based on my computer's configuration, they could not update my drivers, and to contact HP. After having the laptop just over a year I went to use their tech support for this issue. When I called they had my name under the wrong account. When I told the rep about the issue (Indian and very hard to understand) she told me that my warranty was out of date and I would have to pay $99 to continue it! Now, I had purchased 3 other computers from HP in the past and had never once used tech support. I then asked to speak with a supervisor and this lady REFUSED to let me speak with one! I asked several times; I was about to lose my mind. She refused to give me her name, ID, or anything so I could identify her to a supervisor later on. I never got this issue resolved.

I will NEVER buy another HP product in this lifetime."

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1/5

posted Aug-26-2011

"I never got to use my HP laptop that I bought based on their reputation. I needed a replacement quickly to transfer data before going off on holiday. Their offered Next Delivery actually meant wait for four days whilst India carry out "manual" credit checks on a verified transaction before any processing takes place. Call centre is unable to speak directly to anyone incharge. Eventually shipped but courier, City Link, "lost" the consignment. So I cancelled, ok. Refund would take upto five days! Two weeks later still no refund and nice call-girl promises to expedite but India is a law unto itself. So no HP laptop, bought a Samsung instead and todate, two weeks later still no refund. Might happen after Bank Holiday!
At least I have been spared the misery of owning an HP. Moral of the tale, keep well clear of HP or rue the day."

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1/5

posted Aug-17-2011

"Hewlett Packard is the absolute worst computer I have ever owned.
My hp pavilion dv5 completely crashed after 2.5 years. Their tech support sucks as well. Bottom Line: Do not do business with this company. They are the "Yugos" of computers"

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