Computer Hardware & Software
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"HP's customer support is terrible. I bought a new desk top computer last November and the mother board is failing. I called their customer support number listed on the computer, 1-800-HP-INVENT. The techs in the Philippines MISdiagnosed the problem twice, and it took six hours on the phone to get them to escalate my case. I'll never buy another HP product!!"
"I am furious right now. I have placed 3 different orders with HP and all have been canceled without them contacting me before doing so. Now they are trying to say that the check that I paid with is not in their system even though they cashed it over a month ago. What happened to this company??? They used to be the best, now they are the worst customer service I have ever experienced. They have lost a customer for life. Each call to customer service took over an hour and a half after talking to the first person. Nobody know what the hell is going on and just passes you to another person that doesn't know anything!!!!! How can they think that it is good customer service to cancel orders without contacting the customer first. I needed this computer for school. So I went with another company I found Ironside Computers, and I'm happy to say I finally got my computer. It arrived ON TIME, and it works great. ""
"I have an HP mini netbook and a HPG45. First the netbook's screen feel off after 8 months, they fixed it but the same thing happened again after 6 more months but this time it was out of warranty. My G45's screen turned blue and exploded and I called HP and it was 4 days after the one year warranty, so they said I can pay almost the amount I paid for the computer for a new screen. So pretty much I am SOL. Thanks HP for having horrible customer service and even worse computers."
"I "have" a top of the line dvt8...kind of. Thankfully I had the sense to purchase the extended waranty on this garbage; I've sent it back to HP for repair twice now, and have had to make at least 4 separate issue technical service calls. I've recently found out this model has a "known issue" with the media bar where it will randomly change the volume, and turn the internet on and off repetedly. They tried a hardward driver update, and that "fixed" the problem for about a month, then it was back with a vengence; it wasn't possibe to keep the wireless connection (and can you believe it doesn't come with ethernet!) So, off it went again, to HP for repair of this "known issue"....four damn weeks ago! Yes, they are patiently waiting for an out of stock part to fix my "known issue"...and apparently the vendor in China is taking their sweet time sending it to them. I called customer service for an update on where the hell my computer is, and why it wasn't returned to me within the 10 quoted time I received after they inspected it, and of course, I got to talk to someone in India reading from a customer service how to book. He had a poor attitude, and in his opinion it wasn't HP's fault that my computer was MIA..it was the vendor in China's fault. Yeah, I work in Planning you idiots at HP....do your friggin jobs and get parts to repair KNOWN ISSUES in your inventory!!! Rocket science, I think NOT!! You can keep your garbage and your Indian CSR's!! This is the last HP POS I'll ever own!!"
"I bought a HP Pavilion DV6t laptop late 2009. It was moderately priced, around $1,000 or so, I'll give it that.. Starting a couple months after I received my laptop, I experienced a torrent of issues that never seemed to stay resolved for long. I went through 2 extra power adapters and 3 hard drive replacements during my warranty period (came with 1 year, extended it to two years). I have to say, if your HP laptop runs into this many issues, just ask for your case to be escalated to a case manager, they don't seem to be outsourced to India and are much more helpful.About two months after my second year of warranty expired, my laptop bricked.. It will not turn on, and I've tried contacting HP about it, but since my warranty is out, they want $60-$100 just to speak to someone about my problem.. I'm out HP. And this time, I'm not getting one of your products again. Treat your customers better.My last laptop beforehand was a Sager that I purchased in 2002 and it lasted me well over 5 years. I am not a huge fan of Sager anymore, so my next laptop will be an ASUS, but in any case, if I spend more than $1,000 on a laptop, I expect it to be a worthy investment.."
"Dear HP,You can keep the $100,000+ of Hewlett Packard equipment I (and the companies I have purchased for) have spent with you over the last fifteen years. Though we’ve been together a long time, it has come time to part ways. I feel like I am ending a long romantic relationship. We’ve been through a lot together but I still have a lot of good buying years left. You see, you’re just not the person I met fifteen years ago. Back then you were attentive and accommodating. When I had a problem you’d work with me, as a team, and we’d both be happy at the end. Now, however, it has really become all about you and I feel like as the years have progressed you have just taken one liberty after another with me and now this relationship has become all about what I can give; and what you can take from me. There are a lot of youngsters out there who have expressed an interest in trying to make something meaningful together and truth be known, I’ve really started to listen to what they’re saying while my faith in you has just continued to dwindle. I find myself in a sad place as I know that tomorrow you will just go out and find someone else to fill the void while I will be trying hard not just to find somebody to take your place but someone who’s truly worth everything I have to give; something that will last a lifetime. Though it comes at some great personal pain to end this relationship to which I have become so accustomed, the promise of a new, happier life is with someone special is just too great an opportunity to pass up. So this is farewell. I am looking forward to a life without data loss, cheap and faulty components, and your deaf ear and cold shoulder to cry on. I really do wish you the best in life and will always look back fondly on the good times we had early on in our relationship. All I hope is that at some point you will see that in the end…It’s not me…it’s you.Yours truly,CW[support case information removed for privacy] (backround below) The past twelve months of my professional life have been characterized by continuous hardward failures, inadeduate support, and sub-standard products. It all began with a faulty RAID controller on a proliant server but in the end it is a $700 pavillion desktop that has me saying goodbye forever to Hewlett Packard. In 15 years of being an IT buyer and a SERIOUS brand advocate for HP, I hve NEVER had this many problems with HP's products, support, and customer service. In twelve months I have experienced two major failures in my proliant servers, a bad hard drive in one laptop, the same issue in a netbook, and now a faulty SATA controller in a pavillion desktop. With each failure came the loss of priceless data and countless man hours worth of work. For the first time in many years I had to call HP support today and I am appauled at what HP considers to be customer service these days. The inbound call center was located inIndiaand the support and escalation process with deplorable.Now...I outsource to India as well and completely understand the economic benefit of $3/hr labor, however, are we really still learning that India and other countries are NOT the best place to centralize customer service operations?My phone call began with Jeff (his assigned name I am sure) in regards to a disfunctional SATA controller installed on the Pegatron M2N78-LA montherboard. I was informed by Jeff that in order to disgnose (yes you read that right, DIAGNOSE!) the problem, I would have to pay $100 via credit card. I was less than enthusiastic about paying $100 to diagnose a what is obviously a hardware failure in the integrated SATA controller on the motherboard of this unit. Jeff informed me that my desktop computer was "Out of Warranty" and that he was unable to help without collecting th $100. I informed Jeff that I would not be forking over $100 so that he could tell me my SATA controller was bad. Jeff then basically told me I was SOL and without paying the fee, I wasn't going to make any progress with him. Jeff and I continued to go back and forth on the matter whilst he consistently reminded me "There is nothing free in this world" to which my response was "The computer wasnt free". After about 40 minutes of our back and forth banter about what I expect customer service to be and what HP is willing to provide "by policy", I asked to be escalated up in the process. Jeff informed me that his supervisor "Refused to speak to me" as it is against policy to do so under HP rules and guidelines. I fought Jeff for another twenty minutes about letting me speak to this Supervisor; who he named as "John" when Jeff figuratively threw up his hands and simply stopped responding to me. That's right, didn't hang up (because apparently that too is against HP policy) but instead, just let me talk to myself for ten minutes. At the end of those ten minutes Jeff's voice appears again and his only words are…“Sir, I am transferring you to a supervisor now”.I am placed on hold for just a moment and a new voice (self identified as Deeta) appears on the line. Deeta reiterates that because my computer is a few months out of warranty, I will have to provide the $100 necessary to diagnose my computer. I ask Deeta point blank…“This computer is just over a year old and the on board SATA controller has gone bad. Is HP going to be willing to replace this component or am I going to be expected to pay for it?”.Deeta’s response was this…“If the on board SATA controller is bad, you will need to purchase a new motherboard at your own expense.”So…For this $700 computer I need to pay $100 additional to have HP “Diagnose” the problem then another $300 for a new motherboard?I don’t think so."
"Couldn't let all the negative reviews sit here without my 2 cents. I purchased a laptop/tablet over 2 years ago and paid for the accidental coverage. It was a hefty price, but I figured it might come in handy. The laptop has worked great over that time, and since then I've dropped it twice resulting in serious body cracks. Each experience working with the HP service people (who make sure that I know they are in india for some reason) has been flawless and resulted in them replacing a good portion of the housing. Delivery of all packing materials and shipping both ways is always next day service, and I've never paid anything for it. Turnaround is usually within a week. Hopefully it isn't a fluke as I'm planning to buy another HP for this very reason."
"We bought their all-in-one computer in Best Buy, which failed in 22 days since we purchased it (actually we unpacked it only a week after purchase, didn't have time for a while, so it worked for two weeks actually only). As per the best of Best Buy advice, we got disk from HP, paid 22 dollars for the delivery of the disk (!), and were able to start the computer again. Not to mention that all the information and software, which we put onto the computer, was lost, after restoring it got totally "blank". After a week it fails again. Who needs the computer which failed twice less then in a month after being purchased? Best Buy, where we bought it, would not take it back, because their return policy is FOURTEEN DAYS! HP would not even replace it, they would repair it only. So they want us to send this computer to them to get it repaired. All right, what to do. They sent us a box, so we can pack the computer to send it to them. The box arrives, but the computer could not be put into it in the fixed position. If we send it to them like this, they would get a piece of junk, which we personally paid 750 dollars for. After several calls they said they would send us another box. No box arrives, just delivery label. As you see, we bought the computer, paid the money - so we can have the computer and use it. And we don't have any, for more then a month already, and who knows for how long more. I'm just so extremely frostrated with all this. It seems like I could be able to find some personal contacts with HP management, hopefully I'd get some help and get computer replaced somehow. But I would not recommend to buy anything from HP or even from Best Buy to anybody. Frostration, and nothing more. Computer, which we basically weren't able to use from the very beginning, and unbelivable customer support... Hate all this."
"My notebook (mini 110) didn't work because the hard drive was broken, then they sent it to me a new one and a technician came to install it, up to there everything was fine, but when he try to see if it was working, nothing happen, because the hard drive was empty, they (HP) sent me the Cd's, my notebook doesn't have a CD drive, then I need to buy a one, and then I called them , they didn't know which CD to put install first?????? Is this a serious customer service....?"
"AFter 13 months notebook starts to smoke from top left corner and get very hot then won't turn on anymore. Terrible customer service transferring us around for hours. After 8 calls back and forth get put on hold for 17 minutes and then disconnected. They want more money to fix it then replace it. This is a known issue and their cusotmer service is legendary at how bad it is. I will never buy HP again."
"This is my story,I bought a laptop last April from them, and in just 8 months, the computer starts to overheat. I call customer support and they offer to fix my computer in my own home, so I have them visit me, and "fix" my computer, 1hour later, my computer's screen does not work any more. Worst of all, they do not fix my computer, and the technician says, he has to go back to HP and come back on another day and fix it. So I wait, I wait for 5days, and finally another technician comes over and this time! They say, he brought the wrong screen type. I am still trying to resolve my problem, they are yet to fix my computer which was working fine (of course counting out the overheating matter).I will never buy another HP product. And I will never recomend them to anyone.my email,my username AT google.com"
"I bought an HP Pavilion desktop last year. Tech support was excellent. Then they announced they were abandoning the PC business because it was losing money. Then they announced they were not. But they've apparently abandoned support. I called on two issues in Feb2012. They spent more time telling me why my problems weren't covered than attempting to help me fix them. I guess HP has found a way to restore its PC profitability."
"one of the Worst decision of my life buying a HP laptop. Just when the warranty period is over the laptop starts acting up. The initial value at which I brought the laptop was $800. Then the battery died so had to buy a new one for couple $100. then the graphic card started acting, the display was all screwed. So, called HP customer service, located in some remote area, where the could not understand simple English so the agent I was talking to hung up on me. Then tried again, this time the agent talked and said that I would need to buy new warranty for , $350.I searched the price of the laptop now, its $350. wow!!!This is so stupid and outrageous. I asked him shouldn't the warranty on the laptop decrease now and he says if you want it then only I can help you or else its wastage of time. The worst customer service ever. And so I purchased a Dell laptop has been working perfect no problem atall. So I brought another refurbished Dell laptop works great and way better than the HP. And as a computer student I use laptop a lot, but carefully. So my suggestion to anyone who wants to buy a laptop is even if you have to pay more buy any other Laptop except HP."
"I will never again purchase an HP product. HP support is terrible to the point that the English language is incapable describing the pain one must experience when using HP's customer support based in India. To make a long story short, I had a small issue with the dv7t quad laptop I purchased in that the print screen function did not work. When I called up HP's customer support, the technician took control of my PC remotely and and during the next 5 hours of torture literally destroyed the PC so that nothing worked any longer on it. At that point the technician told me that he had to go to his lab to research the problem but that he would return in 2 to 3 minutes. After waiting for over ONE FULL HOUR, I hung up and called back. The next technician told me that if I wanted the computer returned to its original state, I would have to pay them an additional $149.00 to be assisted my their second tier technicians. I explained that I didn't break the PC, but rather HP Support ruined it themselves since they had taken over my PC via remote control. The technician still refused to help. Since I considered this pure and simple extortion, I then asked to speak to his supervisor but was told that none was available. When I insisted, I was told I would receive a call back within 1 to 2 hours. Four days have now elapsed and I have received no call back.DON'T WASTE YOUR HARD EARNED MONEY ON HP. HP is no longer the quality company it once was. It is now nothing more than an unethical company that wants you money and will not provide even minimal product support, even if you purchased one of the premium extended warranties as I did. I must add that I made the mistake of purchasing HP's top of the line 3 year extended warranty with in home service. Like the computer I purchased, it too is worthless.Although I have been a loyal HP customer for the past 30 years, my next computer will be a Dell, Toshiba or IBM, but certainly NOT an HP. I'm through with HP."
"All I have to say is...http://www.youtube.com/watch?v=ceOx6xF_Q04&context=C39e18aeADOEgsToPDskLnTA9uy72L0dPiOOfT50aEGives you a good idea about their customer service. DON'T BUY!"
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