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"I needed a 6" long drill bit to bore a hole through custom made cabinets to route wiring for LED strip lighting. The drill bit arrived shortly after I purchased it and enabled me to complete my project in a timely fashion. We can now show off our "custom lighting!""
"There is nothing wrong with the product itself, just the way it was advertised. I thought I was purchasing a red staple remover, (as the one in the picture indicated) and when it arrived it was black. When trying to correct this, I was told that it couldn’t be fixed. That I read the description wrong. And even if it was something they were willing to fix, they couldn’t. Something about it being from a different warehouse. I guess they have really bad communication issues. They told me I could return it, but they made it as hard as possible. When I finally decoded the instructions I realized it cost as much to send it back as it did to buy it. It felt like I was being shoved to the side, they already had my money and that was all they cared about. I will never purchase from this site again because the customer service was so bad. "
"H&T was really good. The only thing that reduced their score to "somewhat satisfied" was confusion over two listings for the same lamp at two different prices. It turns out the price depended on which warehouse the lamp came from. Is this cost difference worth the confusion it causes the customer? Otherwise everything went well, and the equipment actually arrived BEFORE I expected. "
"Fast ship. Good enough for a business order."