1/5

posted Nov-04-2007

"Ordered a custom M9000T desktop online. Added the 2 Year warranty, added to cart and paid. Was told on 10/27 it would be built on 11/6. Received the extended warranty paperwork first on 10/30. Checked my order status early on 2 November. Glad I did as it was scheduled to be delivered that day. NO COMPLAINT.
Then I tried to activate the warranty. Told me the warranty was invalid for the multimedia center. WHAT? Then why did HP offer it on the build screen? Called customer support. HORRIBLE. First person disconneted me after I stated I had a problem activating the warranty on line. JUST HUNG UP ON ME!, Second person forwarded me to laptop technical support who forwarded me to technnical support I guess desktop, who forwarded me to customer service... Who wants me to fax them a copy of all my invoices. I would but the HP all in one printer has a glitch. It won't scan using Vista drivers. Used the HP Support link for the old HP all in one printer. YES there is a problem it said. Told me how to fix it by going to start/all programs/fax and scanners and manually scanning. EXCEPT the version of Vista they supplied me does not have a fax and scan folder. So now I'm thinking "Is my software corrupted too?" 2 grand worth of problems that aren't warranted....Will update this post as required. Have to rebuild the home office to put another companies computer in so I can scan and send the documents to HP. I'm thinking I should use the 30 day money back. Cause it ain't getting any easier.

Oh and now the sound card is glitching and the printer just ate a spool and won't spit it out.. won't delete it! I can't even clear it off using the printer delete...Don't know what I dislike more The Company or the Software. Shoulda stayed with XP and the old computer.

NOT HAPPY AT ALL AT THIS POINT

OK RE: The relatively new All in One. Got rid of the spool by doing a hardware diagnostic scan via VISTA. Cool. Cleared the spool so I could print my invoice page. T
HEN a idea hit me.
Used the Adobe Photshop to initiate the scanner. PDF of all paperwork is at HP.
Still I imagine that most customers would be boxing it up for return about now
I have decided I'm getting my moneys worth no matter what.

I'm stubborn like that. It's getting easier but HP is still not out of the woods with both the warranty and MOSTLY HORRIBLE *CUSTOMER SERVICE.
(*Exception being the lady who finally got me to customer service and a valid email address for resolution.)


6 Nov HP is now totally messed up.
A computer company whose ONLINE warranty registration is "Experiencing Difficulties"
Their solution?
MAIL IN THE HARD COPY OF THE TWO WARRANTY REGISTRATION.. Which has to be mailed today to make the "Must be returned to HP with(all fields filled in)to be eligible for service"

What is wrong with these people? A COMPUTER COMPANY WITH COMPUTER PROBLEMS?

So now after all the info they require is sitting on thier desk. Every single piece of information was sent to them in PDF which they acknowlege they have.

And I have to mail them a three by five card that they are gonna throw into a file cabinet or waste basket.

DOES THE CEO KNOW HE'S IN CHARGE OF A BUNCH OF RUN AMOK ASYLUM ESCAPEES? simply amazing four days and this is the best it gets? Mail in a card that might or might not be honored with no idea if they will ever tell me my $169.99 dollar warranty was a failed bait and switch or an unrefunded mistake on their part.

7 Nov. Sent in jpegs of the documents this time rather than the requested pdf after I received an email saying they could not read my fax? I hope not as I did not send a fax (THE DISADVANTAGES OF A "CUT AND PASTE" SUPPORT STAFF I GUESS) Got an email saying my 2 year warranty is in effect and billed my credit card. ? two years started from date of order so it's technically a one year eleven month and three week warranty. Hey just my point of view. the computer is working fine as with any new OS it is a smooth learning curve so far. Just some old device drivers have to be hunted down or worked around.
"

This review was modified by MKPA on November 07 2007 09:05:50 AM

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1/5

posted Aug-09-2007

"I ordered a laptop and printer from the HP website on Tuesday 8/7. The order was declined. I checked my bank - no problems with my credit card (I pay it off every month). I called HP - the service rep couldn't tell me why the order was declined and said I should call back the next day. I called the next morning and this rep said he "couldn't pull up the order in the system he needed". He was apologetic and said I should call back later. I called again the next day and a female rep refused to give me any info. I asked to speak to a supervisor & was placed on hold, then dropped. If this is how HP treats prospective customers trying to order their products, I can only imagine how bad their technical service must be. I strongly recommend going elsewhere for computer purchases."

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1/5

posted May-24-2007

"Bought HP Laserjet 1018 printer on a 50% rebate directly from HP Shopping. Great printer, speedy delivery.
HP rebate processing and support was absolutely horrible. HP's logistical infrastructure is atrocious. Spent over 2 hrs. attempting to complete the rebate submission process. Details?
- called rebate center. Could not look up invoice number. Reason? Not connected online. Spoke to supervisor because first person wore a headset with a terrible connection and could not speak english very well. Supervisor was better but not much better. Suggested I call HP support center but it was a bad referral call since HP tech. support only addresses tech issues and not rebate logistical issues. Asked me 3 times what specifically he could do to help me. Then I lost my cool. He said he did his job and suggested I call HP shopping. Gave me a toll-free phone #, which was incorrect (or I could not make out his pronunciation). Asked him where he was from. He said India. At this point, 2 hrs. have gone by. Looked up an HP sales office in the business unit. He actually spoke english and said he sympathized but couldn't help since his was a different business unit within HP. I then called HP sales in Canada, and spoke to someone who was very good but indicated that their sales promotions were different in Canada than in the US.
Bottom line? If you value your time, then don't think that the $65 rebate is going to net you anything but lost time and aggravation.

Great printer and horrible logistical follow through re: rebates"

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1/5

posted Sep-11-2006

"I ordered a high end CTO HP Pavillion notebook from hpshopping.com or hp.com (same thing) There was a critical video card issue that prevented it from running certain applications. I was informed by a HP tech (one of many many conversations) that it was something that is not fixable, I then requested a RMA because the laptop did not perform to spec. More than one individual including the one who infomed me that it was not fixable, that I could not get my money back, that return had to be issued withing 20 days of purchase. This drove me up a wall because half of that time the laptop was being assembled, how on earth does that count as time I owned it? I called the number listed for HP on the BBB website, it was extremley hard to find on the HP site. First person I talked to informed me of the same thing, I asked to speak to a supervisor, she was very short with me put me on hold, then 12 minutes later I am hung up on. I called back, slightly more aggrivated this time but still politley explained the situation again (about the 8th time that day) My call again got sent up to some sort of higher up. I asked this woman before she had a chance to say anything what here name and department were, what here employee id was and a direct extension she could be reached at, after inquiring why I asked for all this info, I explained my situation again. She sent me over to the Return department after a substantial time on hold (gee I wonder why) Again I explained my situation and got a RMA, in the end i did get my money back, but the exten I had to go to I can see why people would get discouraged. On a side note during the conversation with the woman who hung up on me she insisted she knew a plethora of people who had a HP DV8000T CTO notebook and not a one had a problem with it, after I said "do any of them require industry standard applications (PS Maya and others) to run on their laptop? and did your sales department ensure them that these applications would run?" she got very short with me, I'm sure they are used to novice to intermediate users, but talking down to an advanced user seems to bring out their ignorance even more. I will never ever ever ever ever ever ever buy another hp product. I am a graphic designer in the wide format printing area. I will never recomend any HP product even including cables that connect components to anyone, infact I will tell them my story and recomend other manufacturers. "

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1/5

posted Sep-08-2006

"I have a DV8000 computer that was 3 months old, I purchased HP's best warrantee with a 3 day turn around time. It has been two weeks since they received my laptop, I have called 13 times now and every time I have to sit on hold 30 - 45 minutes with a recording saying they have unexpected call volume. Well that's BS! after 13 times on hold it is not unexpected!
Now after calling and complaining all these times I finally got a case manager Alex at my request and he promised me a better DV8380 laptop by next Friday a full three weeks after they received my laptop on a 3 day warrantee. We will see if they actually get it to me by then, I can tell you their customer service is the worst I have ever seen and the calls always go to India so you can never understand the people. I would never recommend any HP product to anyone based on their service. I will never buy HP again, please spend your money on some other brand with better service."

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5/5

posted Mar-01-2006

"Purchased a 'build to order' Compaq (an HP brand) V3000T laptop on Oct 9 with an estimated build date of Oct 19. It shipped from China on the 16th and arrived at my house on Oct 18 again using the free 'ground shipping' option (that's 7 calendar days built to order from China and free shipping!!).

Arrived as ordered & fully functional (too new to know if there are going to be any problems yet but don't order a machine with only 256M RAM unless you plan to upgrade the RAM as I do).

Had to call ordering line to ask for some clairification (which I later found on the web site but didn't find while I was configuring). under 1 minute wait time for a knowledgable (answered all my questions) sales rep who spoke clear North American English. Tech support wait is usually about 1-3 minutes wait and is probably not in North America (based on the accent). I don't know how good they are at tech support because I just had some technical questions to ask, not a problem to solve. It took them longer to find answers to my questions than the sales line took.

The photos of the current HP & Comapq form factor Laptops don't do them justice. The 'imprint' finish and design are beautiful.

Purchased a 'build to order' HP ZD8000 laptop on Jan 10 2006 and am still happy with it (no problems yet). The 180W power brick blows fuses in my cig lighter and/or power inverter. Arrived from China in about 10 calendar days (about 5 days ahead of schedule) using HP's free 'ground' shipping option."

This review was modified by Whitewind on October 20 2006 12:00:21 PM

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5/5

posted Nov-22-2005

"Ordered a customized Pavilion a1130e Desktop and it arrived 6 days early. Then had to return it and they accepted a return 7 days after their policy allows. Next order for the same desktop also arrived early. Love HP and the ability to build custom pcs is tremendous."

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5/5

posted Oct-19-2005

"I could order exactly what I wanted. They delivered it faster than they promised and faster than I expected. The experience was first class every step of the way."

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4/5

posted Oct-19-2005

"great price on HP 02 type printer ink cartidge set for HP 8250 printer and free overnite shipping. came as promised and factory sealed. great job.

spoke with customer service before the transaction about choosing paper types and inks. very helpfull and curteous but couldn't answer questions regarding discrepency in ink volumes between cartriges that come with the printer and those you buy separately.

they said the volume of ink in all cartiges is the same from the factory whether they are the ones included with the printer or the ones you buy separately. but the volume in all the cartriges with the printer is 4.5ml and the volume in the cartriges you buy separately varies from 3.5ml to 6ml depending on the color. if all cartriges are made the same and you use some for initial startup of the printer why do some colors you buy separately contain less ink than that of the ones you get with the printer? no one had a good answer for this even though they talked to supposed supervisors about the issue. this might be a minor point but they shouldn't give you answers that don't make sense just to brush you off.

anyway, good product and great free shipping."

This review was modified by tuffptn on October 19 2005 09:21:05 AM

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4/5

posted Sep-27-2005

"I ordered a HP computer, LCD monitor, and printer. Had a problem with the printer and contacted "tech service"....could not speak Sarsi (Indian Dialect) so...contacted HP Sales and got the problem resolved with no hassle. Everything has been absolutely fine. I love the PC and the printer. However, if I had known before the purchase that their service was based in Bombay or Calcutta I would have shopped elsewhere!"

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