h.h. gregg Reviews - page 2 - hhgregg.com Ratings at ResellerRatings

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hhgregg.com

Computer Hardware & Software

Rating 8.64/10 2,626 reviews

8.64/100
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All Customer Reviews (2,634)


Rating 2/10 1/5
modified review posted May-19-2013

"Back in February 2013, my husband and I purchased 4 stainless steel appliances at the HH Gregg store in Gainesville, VA. We spent close to $9,000. We bought a refrigerator, dishwasher, cooktop and double wall oven. Since we currently had all white appliances, one week prior to the installation date of our cooktop and double wall oven, we had a new stainless steel range hood installed. It was on sale for $425. After the installation of the cooktop, my husband noticed a gash in our new range hood. He asked the installers to write it up in their report. My husband dealt with the installation department (which are contracted through HH Gregg). Since the installers denied damaging the hood we were told there was nothing they could do. My husband reached out to HH Gregg - he spoke to the manager numerous times with no resolution. We recently went to the store to pick up a griddle (part of the cooktop - the one we got was damaged. We spoke to the salesman who has been nothing but gracious and who has been trying to help us out. He indicated that the regional manager would be in the store in the next week and the manager would speak to him about reimbursing us for our range hood. Needless to say that was almost 3 weeks ago and we have heard nothing. By the way the products we bought were LG and both the cooktop and wall oven had to be repaired less than a week after we bought them. Bottom line - HH Gregg in Gainesville may be a great store but their installers are not!"

Rating 10/10 5/5
modified review posted May-19-2013

"Great service... Ordered online and pickup up at store. Order was ready three days after ordering and within the 3-5 day window noted. Helped me load (dishwasher) in the suv. "

Rating 10/10 5/5
modified review posted May-18-2013

"good service great product."

Rating 10/10 5/5
modified review posted May-18-2013

"very fast and would give 5 star"

Rating 10/10 5/5
modified review posted May-18-2013

"I am very satisfied with my online purchase. The product came exactly as I saw it online. The quality of the product just as advertised. I hope i will continue to make my purchases with hhgreg. It was a pleasant experience as usual."

Rating 6/10 3/5
modified review posted May-18-2013

"ORder is delivered.We did not get a delivery date and the set showed up on thr patio without prior notifacation. I found this a little odd for the delivery of a TV."

Rating 10/10 5/5
modified review posted May-18-2013

"Got here fast and worked fine. Thank you.
"

Rating 10/10 5/5
modified review posted May-18-2013

"Great service! Emailed back with in hours store had Item.
Staff at store were very polite and helpful.

Thanks one and all, Joe Burns"

Rating 2/10 1/5
modified review posted May-18-2013

"Poor customer service. Poor overall. Did not want business."

Rating 10/10 5/5
modified review posted May-18-2013

"Online order was very smooth and seamless. Customer service for web orders very responsive via phone.

Highly recommend H H Gregg for electronics purchases online to others."

Rating 10/10 5/5
modified review posted May-17-2013

"My first (for now!) purchase was smooth and painless. The sight is easy to use and I received my order within 3 days and had no shipping fees! The LG 3D glasses that work with my TV are on the cheap side but work very well. I have talked to LG and they are bringing new glasses to the market in June 2013, which I will be ordering from HHG. Thank you H. H. Gregg!"

Rating 4/10 2/5
modified review posted May-17-2013

"I had a very difficult time creating an on-line account ... the first order I created wasn't processed, so I waited a week before I contacted customer service ... I was told to update my account and create a new order AND I WAS ASSURED THAT I WOULD BE CHARGED THE ORIGINAL ORDER PRICE ... my credit card was NOT charged the original price, while the 'shipping information' indicated the original order price! Overall, I would be reluctant to recommend this company "

Rating 10/10 5/5
modified review posted May-17-2013

"the delivery service was very fast. This was a mother's day present to myself. Thank you HH Greg"

Rating 10/10 5/5
modified review posted May-17-2013

"Except you guys coming out 1 week later with a 15% savings."

Rating 10/10 5/5
modified review posted May-17-2013

"Received my Camera very fast"

 
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