visit guitarcenter.com/ »
"1/25/08 ordered guitar strings and string cleaner. The site said both were "In Stock Online". 1/27/08 got a backorder notice on the strings until 2/4/08, and the email had a different and much longer order number. Checked the site and it still shows 'In Stock Online' for both products. This is some Mickey Mouse bulls**t. I hope I get my stuff."
"I ordered the software Spectrasonics BackBeat S.A.G.E. Xpander, which was in stock and the order was marked "processed" rapidly. 5 business days later, with no shipment, I checked online and saw that it wasn't marked shipped. Sent a Customer Service ticket inquiring what was up. 2 days later, no response from the ticket, but an email saying "Backorder Notice". Very disturbing where the lies in this email: "As you may recall from the Item Status, the item is on backorder." PATENTLY FALSE. It read, and still reads, that it is in stock and available to be shipped immediately."If we anticipate an extended delay, we will contact you again." THEY DID NOT CONTACT ME ABOUT THE DELAY INITIALLY. They just let me rot in ignorance, indicating online that everything was fine.I called customer service, waited 10 minutes on hold and cancelled my "backordered" item. The rep could not indicate whether the item would be able to be cancelled or not, and said if i received it in the mail, if I wanted a refund, i'd need to return it.So I'm in limbo all over again, still with no product, or money, or any way to find out what the status of anything is."
"Guitar Center seems new, as far as online shopping goes. I ordered a keyboard from them on Friday and it arrived on Monday. The keyboard is quite huge but props to guitar center for such a prompt shipment. All in all very satisfied."
"Highly recommended! Great selection, free & super-fast shipping, awesome customer service! Their website is super cool, too! You can even earn free gear by reviewing products on their website! Additionally, this retailer's price-matching guarantees that you'll receive the absolute best price on your gear! This is the only place I'll buy my music gear from now on! "
Share your shopping experience and interact with1,968 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."