1/5

posted Mar-02-2003

"No tax ANYWHERE -as per their homepage,
should have alerted me to
the type of vender
that I was dealing with.

They obfuscate (answer as though they "missunderstand" your complaint).

They pass the buck to a shipping company -
Con-Way Air.
Con-way Air gives out a phone number that can't be dialed from the East Coast, or promises to return your call, but doesn't.

I purchased a 20" Wega for a 90 year old woman who lives in Florida with the proviso that "WHITE GLOVE SERVICE" would be provided.

(BTW: They solicited the service-$99-
an agreement to open the box,
place the TV where the customer chooses
and remove the packing)

A contract delivery service:
FLX (Fort Lauderdale Express)
placed the box
in front of the Lady's bedroom door
and refused to open the package
or put the TV where she asked.

I contacted Goodguys' "Tell it to the boss",
and received one obfuscation from "Joey".

I received a 2nd email from "Joey Parker"
after I informed him that the box blocking the Lady's egress was a DANGEROUS safety hazzard to
a Senior Citizen with poor eyesite and brittle bones.

"Joey" replied that he would
"contact con-way and have them send
another driver out to complete".

Well, no-one arrived and sure enough
the lady fell over the box this A.M.
and suffered an injury.

I'll probably be sued,
and you can bet your bippy I'll cooperate
with her lawyer so he can reach
"GoodGuys" deep pocket.

You might not want to order from "Goodguys",
other than C.O.D,
until they discharge any pending suits."

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5/5

posted Feb-05-2003

ResellerRatings.com TOP REVIEWER!

"Purchased 27" TV. All went well. Got 10% discount.. no tax, no shipping. I hadn't read the negative feedback here prior to ordering.. which might have affected my decision.. In any event, they confirmed my order within hours, shipped within three business days, as promised.. Had the product in 7 days.. Good deal."

This review was modified by cadillakin on February 05 2003 06:35:47 PM

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1/5

posted Dec-06-2002

"HORRIBLE ORDER FULFILLMENT!!! Ordered a Canon S45 from their website on the 2nd and it said "Usually leaves our warehouse in 2-3 days". Well, that's very misleading.

Yesterday I called and the rep I spoke to said that my order would be shipped that night. Well I never received a confirmation so I follow-up again today.

The rep tells me that they have had so many orders for this product that they cannot fulfill them all, which is why the product was taking off their website. He then tells me that my camera MAY have shipped yesterday, but he's not sure.

I ask him if I could cancel my order and he says sure, "as long as the item hasn't shipped". But he just told me it "might" have shipped yesterday. Hmmmmm...

Anyways, I cancelled my order an ordered from onecall.com instead. They had glowing reviews and I didn't doubt that I would receive the product I ordered.

Also, the goodguys.com is a completely different company from the storefront. You cannot return items to a local goodguys that you purchased online.

Buyer beware!!!"

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1/5

posted Dec-04-2002

"If you want your order quick, don't purchase here. I am still waiting for my order to be shipped. I tried calling them to find out when my order would be shipped out. Waited 10 minutes on the first call, then gave up and called a second time. Waited 5 minutes and gave up. Called up again later. Someone picked up the phone. I asked him when my order would be shipped. He told me in an unfriendly way, 2-3 days. "

This review was modified by qhal on December 04 2002 02:42:45 PM

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3/5

posted Nov-01-2002

ResellerRatings.com TOP REVIEWER!

"ordered a big screen TV from them and it was supposed to ship in 2-3 days. TV didnt come for 2 weeks"

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1/5

posted Oct-06-2002

"An unhonest retailer. They use wrong picture on their web site.
http://www.goodguys.com/adtemplate.asp?invky=517768&catky=162625

I also purchased a headphone and microphone at the same time. When I found that they use the wrong picture, I returned all of them.

At first, Goodguy.com said they didn't receive any retuen package. They refused to refund until I mailed them the UPS tracking number. However, they didn't refund the full amount of my money, and they said they only received headphones and microphone.
They lie!!!
I returned all of them in one package, and then they said thsy didn't get any of them. Now thay say they only get some of them.

What a "Good" guys they are. Cheating me of my money?"

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3/5

posted Oct-01-2002

"Placed order for a Sony DCR-PC101 on Tuesday and confirmed that item was in stock. The rep said I should receive it the next day. Item didn't actually ship until Saturday, and arrived the following Tuesday. No biggie, but they didn't deliver as promised. However, my card wasn't charged until the day AFTER I received the camera. Reps were friendly and there was no hard sell for warranties or accessories. I decided to use GoodGuys as they would price match *authorized* dealers (not rock bottom prices, but better than retail by far... and free shipping) and for the fact that they had a 14 day satisfaction guaranteed return policy... with NO restocking fee. On a $1000+ purchase, I didn't want to take any chances w/ a marginal internet reseller. All in all, it was a positive experience. "

This review was modified by sclark900 on October 01 2002 02:35:59 PM

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5/5

posted Sep-06-2002

"The online purchase went smoothly from start to finish. The web site was very easy to use and provided a lot more info on the item (a digital camera) than most of the other sites that I looked at. The order was placed without a hitch and was shipped on the same day. I had the item 3 days later via UPS ground service. I was able to easily track the item through the website or using the UPS tracking #. The price was not the lowest that I could find but most of the sites with lower prices had very poor customer satisfaction ratings. Overall I am very happy with the transaction and would definatly look at Goodguys the next time I need something."

This review was modified by jd1056 on September 06 2002 03:29:57 PM

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1/5

posted Apr-16-2002

"Buying the large-sized products from their internet site was easy. The website was also very easy to use and their free shipping and no tax offer saved me some money. Overall the online purchase was great.

The problem didn't start until I had a problem and called customer service. I didn't receive my order by the promised delivery date, so I called the store. Their customer service representative, Mike, was extremely rude, insulting, and condescending. He was not friendly and did not show any concern for my problem. He had a "this-is-not-my-problem" attitude. I asked him about their return/exchange policy and Mike said, "Did you even bother looking at the back of the receipt?" I called back the next day and talked to the manager, Ron. Ron was also extremely rude and insulting. He even hung up on me.

As long as you don't have to talk to anyone, you are fine. But, most likely, you will need to call them sooner or later. I will never buy from this online store again. The Good Guys store and goodguys.com are separate companies. The anger that you get from talking to customer service is not worth it, especially since their prices aren't cheap. You are better off buying from another store, get better prices, and get treated like you are a valued and respected customer."

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5/5

posted Apr-08-2002

ResellerRatings.com TOP REVIEWER!

"Soild company, however you can usually get better products for lower prices at other sites."

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