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  • Goggles4u

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 12611 Hiddencreek Way, Unit F & G, Cerritos, CA
    • Contact: steve@goggles4u.com
    • Phone: 888-830-7857
    • Customer Support: 888-830-7857
    • Business Hours: 24 Hours
    • Fax: 1-800-540-3198

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.25/10 8.25/10
    Chance of future purchase: Rating 6.75/10 6.75/10
    Shipping & packaging: Rating 6.88/10 6.88/10
    Customer service: Rating 8.21/10 8.21/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,589 Customer Reviews

Rating 10/10

"My very first time ordering RX glasses on line. I hesitated seeing so many negative reviews but took a chance. Ordered the PRADA VPR58O VI frame with progressive photochromic lenses as back up to my primary designer pair. Some comments:

Wide selections of frames. Prices very competitive. Checked several sites and Google4U offered among the best values for my chosen frame type and prescription.

Process started immediately and my order was delivered a little less than the 10 days advertised. So reasonable wait. Actually faster than another retailer I tried afterward.

Observation regarding Virtual-Try (tool to see frame with uploaded personal picture): This pertain to Goggles4U and all other online glasses retailers with such tool on their site. It’s a very handy tool to check out the frames on oneself. But keep in mind that no virtual tool can be as accurate as physically trying the real frames on. There were tiny discrepancies (size and color wise) between my actual delivered glasses and the look on the virtual try-on online. If accuracy when trying the frames is crucial for your selection, consider the online retailers that ship you the actual frames to try and see.

This said, I’m happy with my Prada glasses. Not as high quality as my premium designer pair yet light, stylish, nice fit, and ideal as backups. I’m actually wearing them more often than my designer pair. Will order again from Goggles4U.

Rating 10/10

"I had ordered two pairs from a competitor, then discovered Goggles4u. Since I figured out how to order online, knowing all of the necessary dimensions and what they meant, I decided to get two more pairs from Goggles4u with transition lenses. I ordered similar frames to the order from the other company, and the cost with discounts from each company resulted in $20 less from Goggles4u, with the transition lenses.

I received notification that the glasses were finished in production in a matter of days. Since the company office is in California and I live in Nevada, I thought it would arrive in another two days. Actually, it took a while longer because production is in Thailand; but they still arrived well within the promise of 10 business days.

When the glasses arrived, they were in separate glasses cases, enclosed in a shipping bag. The glass cases are a little low in the quality department and didn't seem to close very well, but that wasn't a concern for me. The glasses themselves are a nice fit. The quality seems good and the material is light. I plan on using these for mud runs and obstacle course racing and the lack of weight is a nice benefit. I will use them again when I need a pair that I do not mind submitting to the possibilities of getting thrashed!

Rating 2/10

" I can't comment how they are for everyone, but they were very dishonest with me. It was a frustrating experience. If something goes wrong you will more than likely never get a refund. My advice is, take your money elsewhere."

This review was modified by helloandhi on July 11 2015 11:48:36 PM

Rating 10/10

"I purchased several pairs of glasses from Goggles4u.com and am very happy with the value I got for the small amount of money I spent. The glasses were well made, stylish and comfortable. Plus, the prescription was spot on in every pair. Unlike some of the other people writing reviews here, I had very good experiences with Customer Service. They were polite, helpful and answered all my questions in a timely manner. The only thing I could complain about is slow shipping."

Rating 6/10

"extremely,, ridiculously slow primitive shipping. I dont know why. the glasses are nice and light and i love them but cannot stand their slow shipping for several years and never been improved. very very slow, it took always 3~4 weeks to delivery without exception even thou my home is only 10 mils away from their factory in Cerritos, CA!. I think they are making money out of using some very slow shipping method, not from the sale of glasses.do not wait for your order to arrived, will only hurt your sprit, just order-it-set-it-and-forget-it. "

This review was modified by houseo on June 04 2015 07:04:13 PM

Rating 2/10

"Horrible place to order. I am leaving reviews on any rating services since they are to be avoided. At one time I thought they were good, and until I realized a problem had cropped up, I was happy and even wrote them a nice email. But, thats over. They have nobody in the chain of chat clerks or customer service that actually understand how prescriptions work, just their input program. Don't trust their order process. Mine is still in production after trying for a full day, 4 to 5 hours talking to about as many chat clerks, writing numerous emails, talking to them myself almost thinking they understood things. They had my ophthalmologist prescription, and a simplified one with each prescription written out individually. My eye doctor had no confidence they understood what they were being told. An average teenager with english as their native language would have understood in 10 minutes or so. Its a nightmare of wasted time and money. I told them to keep the money and lenses. I was not wasting a second longer talking to them. I am furious, and that is the real rub, they ruined my experience, and being disabled on fixed income I cannot really afford to through money away. I strongly encourage anyone considering using them to try someplace else. They will drive you crazy since they cannot seem to get an order right. The last clerk I spoke to still had the incorrect information. All those emails and hours of writing out the problem didn't fix a single thing. Don't buy from goggles4u.com"

Rating 10/10

"I completely screwed up my own order and got the prescription completely incorrect.

I got the glasses and couldn't see! I wrote to them explaining that they were of no use and they asked me to send a copy of the prescription.

Sure enough, I had missed a number out! Doh!

They kindly replaced two pairs of glasses for free!!!! Even though it was clearly my fault.

The glasses are great and I leave them in our cars so that I always have a pair on hand when I forget my "proper" ones.

If I ever need glasses again I would definitely get them from Goggles4U - excellent customer service.

This review was modified by laddingford on March 04 2015 06:14:39 AM

Rating 2/10

" I ordered 2 pairs of glasses and would not wear either pair out of my house, they are cheaper quality than dollar store glasses and the rx on my reading glasses in one eye is like going in the funny house at the fair and looking in the warped mirrors. It is funny during my ordering and while waiting the long wait for delivery i had good customer service. Of course I had no tracking number sent to me until i inquired, then I was sent a tracking number the night before they got here. I have written twice since i received the junk and have not got a response back which makes me suspicious. I did not know the glasses were made out of our country or I would not have ordered in the first place. I understood it was a calif. company not made in some sweat shop in pakistan. I would say you get what you pay for and my eyes are an important part of life and not worth going cheap! I would say skip this business and look elsewhere. The nose pad things are set weird and look horrible."

This review was modified by PamWo on February 24 2015 08:33:47 AM

Rating 2/10

"HORRIBLE product and WORSE customer service/shipping. The list of excuses I've heard while waiting a MONTH for my glasses that I still have not received: "The tracking # doesn't work" "We can't find your order or name" "it'll take another 7-12 days" "it's in an extensive security check" "It's released now but it'll be another 7-12 days" The live agents are not live..if they are, My God are they too dumb to be working ANYWHERE. One agent just called me "dear" as in, "my dear, we are sorry for the inconvenience" DEAR? That is the most unprofessional thing I've dealt with in a while. Also, their survey's don't allow you to submit at the end. This whole company is a JOKE. "

This review was modified by JodiYR on February 21 2015 11:12:27 AM

Rating 6/10

"They are slightly cheaper, but their shipping department is very slow. They have had my order status as quote in dropping shipping quote for 7 days and just today they actually got around to actually shipping it and sending me the tracking number. If you need glasses in less than 3 weeks, do not use them."

This review was modified by 23222 on February 19 2015 07:32:52 PM

Rating 2/10

"Products are of poor quality. Was cleaning my new glasses and the lens broke in my hand. They offered a discount on my next order. Yeah right as if that was going to happen!"

This review was modified by BJS100 on February 06 2015 11:16:48 AM

Rating 2/10

"Every time I talked to anyone, they were rude and took 5-10 minutes on chat to even answer me initially. No, "thank you for that information, please hold" etc, I would ask for a status and proceed to wait for that long until I had to say, are you still there? Then they would then come back on and not even apologize. Instead one person "keith" said yes, it is processing and they will ship it soon. If he answered so quickly that time, why did it take him so long to give me that information? "Samuel," and "Jessica" were also the same and very rude. They never apologized for making me wait so long, there was no decency from anyone. They also said once it arrived in the US from the manufacturer, I would receive an email with notice of shipping to me with a confirmation number. I received no such thing, it seems everything had to be done on my part. I emailed them to ask for the tracking number because their rep said it had been shipped and would arrive in 8-10 days, he never gave me any tracking. The only email I received was the receipt from the order in the beginning. I didn't receive an invoice with the shipment which I thought was unprofessional, which would usually have instructions on returns etc, and the Prada frames I received were cracked by the logo! You would think they would have quality control for such an obvious physical flaw. Even a monkey could see and probably correct such an issue. So now the wait to return and then then more waiting for them to send me a new frame. I don't have much trust the next ones will be any better. I will never, ever, ever order from this company again as long as I live and before I breathe my last breath.
Update: I have to pay to send them back and receive a refund, they have no policy to cover shipping if it is THEIR fault. The shipping is on you. The time from order to arriving to my house was 16 days.

This review was modified by Mike4515 on February 03 2015 06:39:55 PM

Rating 2/10

"DO NOT DO BUSINESS with this company.I ordered TWO pair and they were BOTH wrong ! Besides the incorrect RX they used being unbearable,they were CHEAP and customer service was BEYOND rude,it took MORE than 3 weeks to receive my order. When I asked to return them so they could FIX their MISTAKE-THEY DID NOTHING ! When I told them they lost a customer the fool said "we don't need customers like YOU" . I order glasses all the time online-NEVER HAD 1 PROBLEM WITH ANY OTHERS(like Zenni,Glasseshop,Eyebuydirect)"

Rating 2/10

"The quality of these was outrageously poor.
I have ordered glasses online for years always from Zennis but this time I saw some on googgles4u that I liked. I ordered 5 pairs.
The quality was below that of Dollar Store glasses. The arms were so thin they cracked or stretched the first time I wore them. One pair the arms were of soft plastic and stretched within minutes of putting them on another pair sat an inch above my nose.
I was leaving on vacation and was assured by support they would arrive on time. A week before I left I was told if I wanted them before I left I would need to pay $ 29.99, which I did. They did arrive 2 days before I left but I ordered 2 pair from a local store at the cost of $ 140.00.
I was in contact with support almost daily, they were all polite but ineffective.
I complained to support about the poor quality they told me to take pictures and if there is any major quality defect. We will verify from our end and will replace the glasses for you. Knowing full well that I was leaving on a 6 week vacation to Mexico.
Never again will I order from them and can't recommend them to anyone. Order elsewhere.

This review was modified by bluenoser55 on January 15 2015 08:38:22 AM

Rating 2/10

"Extremely disappointed in the product received. I had ordered a mineral glass lens prescription glasses only to be delivered plastic lens WITHOUT notification. After contacting their support, they simply referred me to their FAQ regarding their practices without an apology. Despite being unsatisfied with their product, I was only offered a partial refund. The glasses has sat on my shelf for the last couple months. I will not recommend anyone do business with this company."

This review was modified by ShadowVlican on November 08 2014 08:58:41 PM

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