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  • GenTech Compute GenTech Computers (GenTechPC, 1toppc.com) Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1420 E. Cypress St Covina, CA 91724
    • Contact: service@gentechpc.com
    • Phone: 626-915-5008
    • Customer Support: 626-915-5008
    • Business Hours: 8:30am - 5:30pm Mon-Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.81/10 7.81/10
    Chance of future purchase: Rating 7.78/10 7.78/10
    Shipping & packaging: Rating 8.89/10 8.89/10
    Customer service: Rating 8.61/10 8.61/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

183 Customer Reviews

Rating 10/10
5/5
2012-09-21

"Update: They got back to me, apparently there had been a mix-up, as I assumed. They worked to make everything right, which I greatly appreciate.

So far I've been disappointed in GenTechPC, because they have such good ratings. I've been emailing their customer service to try to change my order from cash to credit with student discount for over two days now. I wanted to get my order quicker, than sending a check. Now it looks like it will be longer than if I had sent a check. There must have been some confusion, because I've been emailing them for over two days about it, with no reply. If there was an easy way to cancel my order I would and just start over again, but now I'm afraid that'll just cause more confusion. It would have been nice to hear from them that my order was shipped on Thursday. Now it will be nice to even hear from them on Monday. I've sent emails everyday for three afternoons now in a row with no response. If something is up, or if there is some reason it is taking so long, an explanation would have been nice. I've felt I've had no idea what's going on. Perhaps they only care about their higher-end, custom orders. (I assume it was simply a mix-up, but the continued lack of response is frustrating.)
"

This review was modified by hurryskurry on October 12 2012 12:35:17 PM

Rating 10/10
5/5
2012-09-20

"Hi, I'm John C and I recently purchased a sager np9150 (9/8/12) and it's coming tomorrow so I'm writing just on how the service of the company is. As for what they do, there are many other sites, such as xoticpc.com, that can do the same thing so service is important. That being said, the emailing response of this company is outstanding. I've had them get back to me in less than 10 minutes on a Sunday night; however, I was also told by email my package would come early this week and it did not. The process of authorizing a paypal took 2 business days to process which is the normal. Next up building... It took sager a few days and they had it finished last Friday afternoon so Gentech couldn't ship it out that week (which is why the email's ETA was off.) It was shipped the 17th and is now getting here tomorrow (the 21st) so considering it went from California to Pennsylvania, this time is pretty good. Since Gentech can't control either Sager's building time, which isn't bad (3-5 days) and you can pay to have building/shipping time reduced, or UPS's shipping time, I am only judging Gentech's service which I will give 5 stars. They obviously really care about their company, its reputation, and the service they provide. Not to mention, I got a 2% (student) discount from them which I would not of gotten from Xoticpc.com.


TL;DR
Why 5 stars? The instant, engaging feedback of the customer support and the authorization, building, and shipping times I received were all very reasonable/matched up with other 5-star reviews.
Total Time in Business Days to get it shipped (auth + building): 6 days
Total Time in Business Days for UPS to get from Cali to PA: 4 days (17th shipped, 21st going to be recieved)"

This review was modified by Jjc93 on September 20 2012 12:22:15 PM

Rating 10/10
5/5
2012-09-13

"Ordered an Asus G75VW-RS72 on thier website on a Saturday night, and despite problems with my bank (had to call and authorize the online expenditure bc I wasn't aware of the bank's limit on Internet transactions) I had the machine the following Friday. I got mine with 17" standard matte display, 16GB RAM, and GTX670M with the Clean Install option. I could not be happier with this machine, it exceeded all expectations, and Ken was in touch with me within 12 hours whenever I emailed Customer Service. I very highly recommend GenTech PC and would buy from them again with no hesitation.

Edit: I should add I have had this machine for a month now and it is still performing flawlessly."

This review was modified by sirwill72 on September 13 2012 05:01:02 PM

Rating 10/10
5/5
2012-09-12

"I heard about GenTechPC from a friend who is a computer ninja. He spoke so highly about them that I had to make my next purchase through them.

I now buy all my laptops from GenTechPC. I recommend them to all my friends and all of my customers as well.

They are very knowledgeable, the laptops they stock are top notch (especially the MSI laptops), and the level of customization you can achieve is unparalleled.

When I need a laptop now, I just call GenTechPC. I tell them what I am looking for and they walk me through the pros and cons of each customization option, and they never try to upsell me on parts that I don't need.

I am a customer for life!"

This review was modified by ortonom on September 12 2012 06:24:02 AM

Rating 10/10
5/5
2012-08-20

"Excellent product. I order the MSI GT70-0ND-219US and was delivered on the exact scheduled date with no problems at all and in perfect conditions.
A friend of mine recommended me this laptop and GenTechPc and I agree with him, excellent choice.
I would also like to add, very good customer care."


Rating 10/10
5/5
2012-07-30

"I bought my MSI GT60 from GenTechPC, i got it well before the date I expected to get it, only took 3 days for building and authorizing payment, and 3 days for shipping, with standard free shipping. Everything works perfectly, and Ken from customer service helped me figure somethings out. Overall an excellent experience, I plan on telling my friends to buy from here, and I will buy from here again."


Rating 10/10
5/5
2012-07-29

"Awesome retailer: great selection, low prices, and quick shipping. But what really set GenTech apart was the service. Ken and the rest of the team were fantastic! Ken really listened to what I was looking for, took the time to walk me through everything, and answered all my questions. Oh, and he got me my new ASUS G75 in two days!!! Don't go anywhere else if you're shopping for a high-end, custom laptop."


Rating 10/10
5/5
2012-07-20

"Best computer store i've ever negotiated with!"

This review was modified by radke94 on July 20 2012 07:09:27 PM

Rating 10/10
5/5
2012-07-11

"Every thing got here fine with days to spare.
Laptop runs great. The back cover was not on correctly easy fix.
They need a better description of the what the "CAR CHARGER" is, I thought it was a specific charger for the Laptop not just an inverter I all ready have one of those so didn't really need this one could have saved $65 and got the back pack instead.
OH WELL. Over all great experience!
Well Gentech stepped up to the plate and rectified the issue of the charger even tho it was not an issue to me. Seems the shipping department sent the wrong part all fixed now.
Gentech cares about there customers this is a rare thing in the world today. rarely do I give 5 stars as most places have room for improvement. Gentech earned this 5 star from me. "

This review was modified by Andy-Moses on August 05 2012 12:44:21 PM

Rating 10/10
5/5
2012-06-08

"GenTech Computers gave me my number 1 buying experience ever. I have never before experienced such an ease buying from the internet, and even though I had like “5 million” questions which I bothered the customer service with Ken Lee always replayed fast with helpful information (very much appreciated).

As an international buyer this was nothing else but a pleasant experience and I will definitely be back when I consider buying another computer. And for any other person considering to buy from this company, go for it, you’ll win on it in any possible aspects.

Asus G75VW-DS72 went over any possible expectations, definitely to recommend buying.

Overall super happy customer who will recommend this company to whoever decide to buy a computer.
"


Rating 10/10
5/5
2012-05-25

"Ordering with GenTechPC was an absolutely fantastic experience. The customization and pricing they offer is second to none. Their customer service is completely unrivaled. It was really easy to contact them with questions concerning my order, and Ken got back to me way faster than I had expected! My laptop came in quickly and everything with my order went smooth from top to bottom. I cannot recommend these guys enough!!!"


Rating 10/10
5/5
2012-04-22

"I'm not the kind'a guy that leaves feedback or reviews online, but I had to say that I had an awesome buying experience with GentechPC. Ken helped me out and emailed me over the weekends, I got my discounts as promised, and absolutely happy with my new MSI GT780DX-406! It was shipped within 2 days of the payment being cleared. Very good reseller!!!"


Rating 10/10
5/5
2012-04-11

"Top notch customer service, literally the best i have every experienced. They go above and beynd for their customers. They do price matching with other resellers. Excellent quality laptops, I love my new laptop its a beast! I actually tried to order another for my sister but unfortunately it ot discontinued so we have to wait a bit longer to get a different one. I recommend them to my friends and family and expect to buy my next laptop from them."


Rating 10/10
5/5
2011-10-30

"warning never too late to write a comment if you can help people, do not buy into this store I bought my Laptop: MSI MS-1761 (GT780DXR Barebone) GenTech PC, now I feel cheated cheated that can make a person live outside the United States.
Have an idea ..... pay two roundtrip shipping plus double pay custom duty tax, I sent from Venezuela to GenTech PC Store, and Mr. Ken informs them in writing and by phone, my laptop has two faults, the hard drive has bad sectors and also freezes, I tried it with another hard drive just freezes happens with the other hard drive.
Send my laptop for repair was more than 30 days in the shop and I repaired it.
   Mr. Ken sent me the laptop and the first day to install the windows 7 operating system froze tried with another operating system Windows 8 and freezes.
They can learn the person with my comment, think twice .... if you live outside the U.S., imagine paying double shipping and custom duty double tax return and your computer without repairing damaged this is what happened to me.

excuse me my writing and spelling errors"

This review was modified by joseernandes on December 10 2012 04:03:53 AM

Rating 10/10
5/5
2011-10-10

"I purchased an MSI gaming notebook from GentechPC. Ken was very helpful and upon my request the notebook for dead pixel beforehand.

Shipping wasn't as fast as I expect it to be (from purchase until being sent to the mail service), but still acceptable and communication was great.

I haven't found any major problem with my notebook, so I can't say much about after service, but I'm assuming they do good as well for the after-sales service.

Bottom line, I'm satisfied with my purchase and I recommend gentechPC to anyone looking to buy notebook online."


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