We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > GenTech Computers (GenTechPC, 1toppc.com)

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.


Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

Store InformationStore Info
Full Rating Profile
  • GenTech Compute GenTech Computers (GenTechPC, 1toppc.com) Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1420 E. Cypress St Covina, CA 91724
    • Contact: service@gentechpc.com
    • Phone: 626-915-5008
    • Customer Support: 626-915-5008
    • Business Hours: 8:30am - 5:30pm Mon-Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.18/10 8.18/10
    Chance of future purchase: Rating 9.17/10 9.17/10
    Shipping & packaging: Rating 9.75/10 9.75/10
    Customer service: Rating 9.77/10 9.77/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

188 Customer Reviews

Rating 10/10

"Bought an Asus laptop with a ton of custom upgrades and GenTech did an awesome job. Highly recommended!"

Rating 10/10

"Great service, hassle free and international shipping went very smooth. Would recommend."

Rating 10/10

"I purchased a custom built laptop from GenTechPC in November of 2014. Although GenTech thoroughly tests laptops prior to shipment, one of the SSDs in my laptop failed within a couple of days. I can happily report that GenTech honored the warranty and replaced both SSDs with an improved model at no additional cost to me. I am very pleased with the service that I received and would definitely do business with them again. Hardware does occasionally fail. And it’s at times like that when you’re glad you did business with a reputable company. Thanks."

Rating 10/10

"Excellent service. This was a first experience for me with GenTechPC. I live in Kazakhstan and to get a customized quality gaming laptop here is a bit of a problem. My only solution was to buy it online. Ken from GenTechPC was very kind and answered all of my concerns. Laptop safely arrived according to all specs, shipping was done with extra care. I am very happy with this service.
Nothing to add - great service, great people.
I would defenitely recommend everyone using GenTechPC for buying laptops!

+ Read user comments

Rating 10/10

"After a long, but wonderful year, I am here to write a review about the gaming laptop I bought "

Rating 10/10

"The best example of good customer service!"

Rating 10/10

"I ordered a MSI GT70 2OC had some issues with my bank but that was on my side.
Customer service(a.k.a. Ken) was perfect definitely gonna buy from them again and i'm gonna recomend to my friends to buy from GenTech.
Thank you GenTech!

Rating 10/10

"I bought a MSI GT60-20D from Gentech. The laptop was modified by them according to my specifications. The work and shipment was very fast. Before shipping Ken Lee of Gentech thoroughly tested the machine and kept me informed of progress. I worked with me to resolve a glitch with the memory I had specified, and changed to RAM sticks which were compatible with the machines bios.
He installed an upgraded screen for me , which is beautiful.
I had a great experience and have a killer machine and received great service at a fair price. I would buy again from Gentech anytime!

Rating 10/10

"We got a few reseller here in australia but mostly parts are out of stock and will take time for them to deliver.. so i search from internet. I first heard GentechPC from youtube and found its review mostly positive!

I made the order couple of weeks ago. the day after i ordered my laptop i request to change my shipping due to my travel requirements and be gone for a few days.. Amazing Ken replied immediately!! after i sent the additional payment for my shipping option, he immediately made the changes as well.

I got the laptop as his commited date! however i had troubles installing the softawre (bec. i didnt bought an Operating System)..nevertheless Ken extended his effort in helping me fix the problem! This guy is very committed to his work and appreciate all their efforts!

I recommend GENTECHPC to anyone who wishes to buy laptop internationally :)

Karl (Sydney,AU)

Rating 10/10

"Very pleased with my experience. I picked Gentech based on the positive reviews and now I now I'm writing a positive review. Outstanding customer service. Couldn't be happier with my new laptop. "

Rating 10/10

"Hello curious gaming laptop buyers,

I purchased a barebones 16f3 gt60 gtx680m on May 13th 2013. I did not call so I hadn't spoke with the infamous Ken. My order shipped extremly fast and was in my hands a week later. What a beautiful machine, after typing on it I noticed the keyboard seemed buggy. Certain keys would not register and I was getting a lot of "o's" whenever I typed. After a quick goooooogle I learned this was very common in these keyboards, so I shot gentech an email. Less than 15mins later I received a response from the legend Ken himself giving me troubleshooting advice. When the troubleshooting still failed Ken put in an order and a brand new keyboard was on its way. After the new keyboard installation this baby is perfect and flawless. I cannot place the blame on gentech for keyboard and they handled it in a professional manner and I experienced some true customer service which seems to be lacking with other resellers these days. Gentech is a great reseller and you should definitly give them your money. I am very happy with my purchase however after having this computer for 2 weeks I noticed the new gtx780ms and haswell processors were added to the site for the same price :\ oh well that's what I get for being impatient. Gentech has my future buisness!

Rating 10/10

"Excellent laptop reseller and builder. They can give you much more freedom in selecting your laptops config even the items that not on their list! Just email or phone call to deal with them, they like to match your taste and give a competitive price among other laptop builder! At the same time, they accept paypal payment for customer that out of US. It's much more convince rather than wire-transfer! Highly recommend to everyone who looks for building a unique laptop! "

+ Read user comments

Rating 10/10

"I had just received my refund from ibuypower after a very bad buying experience and so I was skeptical to buy online again... However after reading all the very positive reviews and the great deals that GenTech offers I decided to give them a try. I placed my order for the GT70 with the free 30 day dead pixel warrante, the free upgrade to 16gb 1600 ram, and the free shipping on 3/28 at 8am. I received an email around 5pm the same day notifying me that my laptop had shipped! It took UPS 3 business days to ship it from CA to AZ which was great for free shipping. After careful review I can't find a single thing wrong with this beautiful laptop. I am more than pleased and I will be telling my friends! If your going to buy a gaming laptop online you should definitely look at GenTech."

+ Read user comments

Rating 10/10

I ordered a MSI GT60 worth $2000 from GentechPC.
In my case, I ordered the laptop on 24th Dec and requested it to be delivered before Janaury 1.

Any other reseller would have clearly denied shipping this fast or made false promises but GenTech PC said they would try their best. I had a very good communication with GenTechPC over email and they kept updating me and clearing my queries. Soon they told they will be able to ship the laptop on the desired date :)
I got the laptop soon after at the exact date 1 Jan as they promised and had no problem whatso ever before or after buying.
Their International shipping prices are also very affordable and they are very familier with the processs.
So, I will definately recommend GENTECHPC to everyone.

Rating 10/10

"Gentech PC is an amazing place to buy laptops online. They have got all the models you might like and a wide range of customizing options. But above all their customer service, support, and shipping are unmatched. Talking from personal experience, I gave the guys at Gentech a very tight date to custom build and ship my laptop. They gave me an all green and they delivered the unit days before the ETA date. And if you got any questions or anything just email them or call them. Mr. Ken Lee over there is an amazing guy, he will answer all you questions and help you out with anything PC related. I got my laptop and I am still in contact with him. Guys are very knowledgeable and will help you out whenever. I would definitely buy any future laptops from Gentechpc and do recommend it to everyone."

This review was modified by joe.ibrahim on January 02 2013 03:35:17 PM

Ratings Calculation Change

Share GenTech Computers (GenTechPC, 1toppc.com)'s store rating

GenTech Computers (GenTechPC, 1toppc.com) is a Merchant Member! Learn more

GenTech Computers (GenTechPC, 1toppc.com) is a merchant member
GenTech Computers (GenTechPC, 1toppc.com) participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,678 merchant members.