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"I have a quote on a FX530XV for $2003.17 on the 20th of Aug, 2007. Gateway refuses to honor this quote. Instead, they bait and switch and generally give you the run around if you try to press them for the quoted price. The first sales agent Tyson (the sales reps have aliases), blew me off after telling me he would talk to his manager and call/email me back. He didn't and never intended too according to a second sales rep I talked to today (Judge). I have gathered that Gateway had no intention of making a killer offer, but instead hide behind their policy regarding quotes("Sale subject to Limited Warranty and Terms & Conditions agreement. Prices, promotions, specifications, availability and terms of offers are for U.S. end users only, not resellers, distributors or non-U.S. purchasers, and may change without notice or obligation. Prices exclude shipping, handling and taxes. Prices reflect all discounts, coupons and other promotions set forth above. Gateway cannot be held responsible for pricing or other typographical errors and reserves the right to cancel orders that result from these errors") so that they can refuse to honor quotes if they so desire. Anyway, I will not purchase a Gateway product in the future. This was the first time I had considered doing so and I feel it was a mistake. In the end quoted prices mean nothing at Gateway."
"I purchased my Gateway laptop in April of '06. I loved the look of it and the 17" screen (although the glare was a bit tricky). In less than a year, I've had to replace the power cord, (twice), the keyboard & constantly keeping up with screws that are falling out of the bottom. The left mouse key is loose & hardly works anymore. I also noticed 2 dark spots that appeared on my screen (which makes working on graphic projects troublesome). I have tried many times (unsuccessfully) to get it replaced. I've had Toshiba, & Dell laptops over the years, & combined never had these kinds of hardware problems. This is my first and LAST Gateway product and tell everyone who says, "Wow that's a cool looking laptop", not to as well"
"I'll never buy another Gateway product again. I purchased a laptop for my son to take to his Freshman year of college. The hinge popped off after a week. Notified Gateway: They told us to notify the seller (Best Buy) Upon doing so, we were told to notify Gateway. Sent the laptop back...they took weeks and weeks to repair it and get it back to us. Got it back, the hinge popped AGAIN...(Note, with the hinge breaking, it damages the laptop screen frame, this wasn't a simple hinge problem, it was a total design problem.) I had taken advantage of Best Buys no interest for 3 months promotion, so I took it to the store, dumped it with the store manager and walked out. That was last summer. Best Buy is still trying to get the money for that laptop from me. Maybe they should start hounding Gateway for it. Gateway and Best Buy BOTH dropped the ball on this purchase. I am a business owner myself, and I redirect ANYone who talks of making a purchase with either company."
"Nobody can top my case!! My previous Gateway desktop (on warranty) broke down 6 times so finally on March 20, they agreed to take that one back (which they did) and send me a brand new system - Every two weeks they would push the delivery another four weeks, and I have yet to receive the system. When asked to issue a refund for my old system, they say it was purchased more than 30 days ago, and they cannot issue a refund, but yet cannot fulfill the new order - it has been more than three months now and I have been without a working computer for six months.
Here are some snips from their CS:
They blame the warehouse move from Mexico to Tennessee, and "one of the benefits to the change in the manufacturing and shipping facility is a more centralized shipping."
How is this helping my case? It is making it worse.
"I am confident that you will (find?) it worth the wait."
No computer is worth a almost four month wait. In fact, the system is already out of date even before I receive it.
I have contacted their head CS, and he is delegating this stuff to their non-knowledgeable, rude CS people. On the phone the "Executive Customer Service" rep said that I would have to wait for the computer, and that they are having shipment issues with most of their desktops. So I asked the rep to see what orders are being fulfilled and send me one of those, and she said "It is not my job to tell you what orders are being shipped." So I asked what her job is at "Executive Customer Service" and not received a good answer. They are really good at insulting the customers over there.
I've had it with these people, and actually retained an attorney and paid him to pursue this. He has already sent two letters and we are going ahead and filing a claim with Cook County (Chicago) under "Consumer Fraud" since they have not been able to fulfill the delivery date 4-5 times already.
I wrote two letters to their CEO stating that: 1. I do not have my old computer (which broke down anyway) 2. I do not have my new computer 3. I do not have a refund (they say it is impossible)
So I am out almost $2000 and without a computer! How on earth are they still in business? In fact, I hope they go under after they give me a computer back."
"Bought laptop on line, ordered Office 2007 software which came uninstalled. The temp 30 trial version was installed and that told me 2007 versions are not compatible with Office 2003. Gateway customer service was terrible, sending me to Microsoft and refused to let me return the unopened, sealed CD, which was no bargain to begin with. I have purchased three Dells in the past and will never again buy Gateway. I don't care what country customer service is in, I only care they try to help."
"I purchaced a factory refurbished computer from TigerDirect and I have no complaint there. However when I recived the computer the Motherboard was not working properly. I sent it back to Gateway and they returened it but it had been damaged in shipping. While this may not have been entirly there fault the fact that they gave me a very hard time about getting the unit fixed is. Finally after two weeks of talking with them they agreed to repair the unit. I sent it back, but when it was returned it had not been fixed at all. After much arguing on the phone I got them to agree to fix it but they actually told me that if it comes back un-fixed again I can always send it back a 4th time. Today I received an empty box from them. I am simply amazed at the incompetance that Gatway exhibits."
This review was modified by kopinsk5 on June 15 2007 08:41:58 AM
"I ordered a new Gateway PC on 5/7/2007 via the web from Gateway's webpage. When I saw the estimated receive date of 6/5/2007 I wasn't happy but I decided to wait it out. After the first week my order was still "processing". I emailed and was assured by customer service that my order was moving along and that it was just their order tracking system that was showing incorrect information. This went on for nearly four weeks, each time I was assured by customer service that my system was indeed being built and there would be no delay in me receiving my order. I had paid for 2 day air shipment so last Friday (6/1) should have been my ship date. I emailed again and asked for my tracking number. I was then given the excuse that their plant was being relocated from Mexico to Tennesse and that was causing problem with tracking their orders. I emailed them back and demanded to be contacted by a supervisor with my current status in hand. I received another email from their "team lead" who stated that he "just received an update and that my order was indeed going to be delayed". I wasn't born yesterday...."just found out"? Please. He said there was a new delivery date....but neglected to tell me WHEN that was. I had to email again and ask what the new date was going to be. They replied and told me my new estimated date of delivery was July 2nd. That would make it nearly 8 full weeks from my order time. I wrote them back on Saturday June 2nd and cancelled my order. To date (6/5) my order still says "processing", even though I cancelled it three days ago. I'm calling my credit card company this morning and blocking an approval by Gateway because I don't believe they're ever going to cancel my order. I was a past customer but I will never do business with them again."
"Order #: 75013612 Order Date: 04/05/2007 8:46 PM CT Estimated Arrival Date: 04/27/2007 12:00 AM CT
They started by telling me they relocated their plant from Mexico to TN.
I don't care they should let people know that up front.
They still are NOT mentioning this if i go and fill out an order like i'm a new buyer!
I still don't have my order and they sent the speakers out the first week to make it a hassle for me to cancel.
Then they start bumping my order arrival week by week.
They had some dittzy blonde (prob the CEO's secret girlfriend) tell me this story about how great they are for bringing jobs from Mexico to my home town.
The arrival date is now 06/01.
That's all they will say! and i will post back if it does not arrive then.
either way it's way to long and there was NO MENTION of backorder or anything whatsoever when i made the purchase and they sent that one piece out and charged my credit card they knew it was going to be forever and are simply con men in my opinion."
"I have ordered a unit from Gateway that has been repeatedly delayed. The responses I have received from Customer Service have been totally underwhelming. Having asked for this matter to be escalated, I finally spoke to Angel, Fax MC028. Angel was just as ineffective at answering my questions and refused to connect me with her supervisor, informing me that there was no one who could help me further and that her supervisor was too busy to speak with me.
The impression I have is that Gateway accepts orders without the means to fulfill them. When a customer calls to find out why Gateway has not fulfilled its obligations, Gateway Customer Service is unable to do anything except agree that the order has not been fulfilled and cannot do anything substantive to help.
I certainly will not be purchasing anything else from Gateway until they become a reputable supplier and neither will several of my colleagues. What I will be doing is to publish this complaint so that other purchasers do not suffer the same runaround that I have had to put up with."
This review was modified by SDBM on April 27 2007 09:22:52 AM
"I bought NX570X on Feb 14, 2007 and received it on Feb 28, 2007 shipped from China in 3 days. It is a wonderful laptop. I customized with Intel Core 2 Duo T7200(2.00GHz); speed is very impressive. I'm very glad that I chose Gateway NX570X over Dell Insprion 1505e (white & silver) and HP Pavilion dv6000t (shiny)."
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![Share](javascript:share_rating({"review_body":"I purchased my Gateway laptop in April of \u002706. I loved the look of it and the 17\u0022 screen (although the glare was a bit tricky). In less than a year, I\u0027ve had to replace the power cord, (twice), the keyboard & constantly keeping up with screws that are falling out of the bottom. The left mouse key is loose & hardly works anymore. I also noticed 2 dark spots that appeared on my screen (which makes working on graphic projects troublesome). I have tried many times (unsuccessfully) to get it replaced. I\u0027ve had Toshiba, & Dell laptops over the years, & combined never had these kinds of hardware problems. This is my first and LAST Gateway product and tell everyone who says, \u0022Wow that\u0027s a cool looking laptop\u0022, not to as well","link":"http:\/\/www.resellerratings.com\/store\/Gateway\/comment\/327546#comment327546","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gateway.jpg","store_name":"Gateway","username":"CoCo214","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ll never buy another Gateway product again. I purchased a laptop for my son to take to his Freshman year of college. The hinge popped off after a week. Notified Gateway: They told us to notify the seller (Best Buy) Upon doing so, we were told to notify Gateway. Sent the laptop back...they took weeks and weeks to repair it and get it back to us. Got it back, the hinge popped AGAIN...(Note, with the hinge breaking, it damages the laptop screen frame, this wasn\u0027t a simple hinge problem, it was a total design problem.) I had taken advantage of Best Buys no interest for 3 months promotion, so I took it to the store, dumped it with the store manager and walked out. That was last summer. Best Buy is still trying to get the money for that laptop from me. Maybe they should start hounding Gateway for it. Gateway and Best Buy BOTH dropped the ball on this purchase. I am a business owner myself, and I redirect ANYone who talks of making a purchase with either company.","link":"http:\/\/www.resellerratings.com\/store\/Gateway\/comment\/327315#comment327315","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gateway.jpg","store_name":"Gateway","username":"Christine621","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Nobody can top my case!! My previous Gateway desktop (on warranty) broke down 6 times so finally on March 20, they agreed to take that one back (which they did) and send me a brand new system - Every two weeks they would push the delivery another four weeks, and I have yet to receive the system. When asked to issue a refund for my old system, they say it was purchased more than 30 days ago, and they cannot issue a refund, but yet cannot fulfill the new order - it has been more than three months now and I have been without a working computer for six months. <br><br>Here are some snips from their CS:<br><br>They blame the warehouse move from Mexico to Tennessee, and \u0022one of the benefits to the change in the manufacturing and shipping facility is a more centralized shipping.\u0022<br><br>How is this helping my case? It is making it worse. <br><br>\u0022I am confident that you will (find?) it worth the wait.\u0022<br><br>No computer is worth a almost four month wait. In fact, the system is already out of date even before I receive it. <br><br>I have contacted their head CS, and he is delegating this stuff to their non-knowledgeable, rude CS people. On the phone the \u0022Executive Customer Service\u0022 rep said that I would have to wait for the computer, and that they are having shipment issues with most of their desktops. So I asked the rep to see what orders are being fulfilled and send me one of those, and she said \u0022It is not my job to tell you what orders are being shipped.\u0022 So I asked what her job is at \u0022Executive Customer Service\u0022 and not received a good answer. They are really good at insulting the customers over there.<br><br>I\u0027ve had it with these people, and actually retained an attorney and paid him to pursue this. He has already sent two letters and we are going ahead and filing a claim with Cook County (Chicago) under \u0022Consumer Fraud\u0022 since they have not been able to fulfill the delivery date 4-5 times already.<br><br>I wrote two letters to their CEO stating that:<br>1. I do not have my old computer (which broke down anyway) <br>2. I do not have my new computer<br>3. I do not have a refund (they say it is impossible)<br><br>So I am out almost $2000 and without a computer! How on earth are they still in business? In fact, I hope they go under after they give me a computer back.","link":"http:\/\/www.resellerratings.com\/store\/Gateway\/comment\/321860#comment321860","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gateway.jpg","store_name":"Gateway","username":"nash123","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought laptop on line, ordered Office 2007 software which came uninstalled. The temp 30 trial version was installed and that told me 2007 versions are not compatible with Office 2003.<br>Gateway customer service was terrible, sending me to Microsoft and refused to let me return the unopened, sealed CD, which was no bargain to begin with. I have purchased three Dells in the past and will never again buy Gateway. I don\u0027t care what country customer service is in, I only care they try to help.","link":"http:\/\/www.resellerratings.com\/store\/Gateway\/comment\/320725#comment320725","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gateway.jpg","store_name":"Gateway","username":"lduphi","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchaced a factory refurbished computer from TigerDirect and I have no complaint there. However when I recived the computer the Motherboard was not working properly. I sent it back to Gateway and they returened it but it had been damaged in shipping. While this may not have been entirly there fault the fact that they gave me a very hard time about getting the unit fixed is. Finally after two weeks of talking with them they agreed to repair the unit. I sent it back, but when it was returned it had not been fixed at all. After much arguing on the phone I got them to agree to fix it but they actually told me that if it comes back un-fixed again I can always send it back a 4th time. Today I received an empty box from them. I am simply amazed at the incompetance that Gatway exhibits.","link":"http:\/\/www.resellerratings.com\/store\/Gateway\/comment\/319870#comment319870","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gateway.jpg","store_name":"Gateway","username":"kopinsk5","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a new Gateway PC on 5\/7\/2007 via the web from Gateway\u0027s webpage. When I saw the estimated receive date of 6\/5\/2007 I wasn\u0027t happy but I decided to wait it out. After the first week my order was still \u0022processing\u0022. I emailed and was assured by customer service that my order was moving along and that it was just their order tracking system that was showing incorrect information. This went on for nearly four weeks, each time I was assured by customer service that my system was indeed being built and there would be no delay in me receiving my order. I had paid for 2 day air shipment so last Friday (6\/1) should have been my ship date. I emailed again and asked for my tracking number. I was then given the excuse that their plant was being relocated from Mexico to Tennesse and that was causing problem with tracking their orders. I emailed them back and demanded to be contacted by a supervisor with my current status in hand. I received another email from their \u0022team lead\u0022 who stated that he \u0022just received an update and that my order was indeed going to be delayed\u0022. I wasn\u0027t born yesterday....\u0022just found out\u0022? Please. He said there was a new delivery date....but neglected to tell me WHEN that was. I had to email again and ask what the new date was going to be. They replied and told me my new estimated date of delivery was July 2nd. That would make it nearly 8 full weeks from my order time. I wrote them back on Saturday June 2nd and cancelled my order. To date (6\/5) my order still says \u0022processing\u0022, even though I cancelled it three days ago. I\u0027m calling my credit card company this morning and blocking an approval by Gateway because I don\u0027t believe they\u0027re ever going to cancel my order. I was a past customer but I will never do business with them again.","link":"http:\/\/www.resellerratings.com\/store\/Gateway\/comment\/318765#comment318765","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gateway.jpg","store_name":"Gateway","username":"Bobbareeno42","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order #: 75013612 <br>Order Date: 04\/05\/2007 8:46 PM CT<br>Estimated Arrival Date: 04\/27\/2007 12:00 AM CT <br><br>They started by telling me they relocated their plant from Mexico to TN.<br><br>I don\u0027t care they should let people know that up front.<br><br>They still are NOT mentioning this if i go and fill out an order like i\u0027m a new buyer!<br><br>I still don\u0027t have my order and they sent the speakers out the first week to make it a hassle for me to cancel.<br><br>Then they start bumping my order arrival week by week.<br><br>They had some dittzy blonde (prob the CEO\u0027s secret girlfriend) tell me this story about how great they are for bringing jobs from Mexico to my home town.<br><br>The arrival date is now 06\/01.<br><br>That\u0027s all they will say! and i will post back if it does not arrive then.<br><br>either way it\u0027s way to long and there was NO MENTION of backorder or anything whatsoever when i made the purchase and they sent that one piece out and charged my credit card they knew it was going to be forever and are simply con men in my opinion.","link":"http:\/\/www.resellerratings.com\/store\/Gateway\/comment\/317072#comment317072","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gateway.jpg","store_name":"Gateway","username":"SCOOBYJSP","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered a unit from Gateway that has been repeatedly delayed. The responses I have received from Customer Service have been totally underwhelming. Having asked for this matter to be escalated, I finally spoke to Angel, Fax MC028. Angel was just as ineffective at answering my questions and refused to connect me with her supervisor, informing me that there was no one who could help me further and that her supervisor was too busy to speak with me.<br><br>The impression I have is that Gateway accepts orders without the means to fulfill them. When a customer calls to find out why Gateway has not fulfilled its obligations, Gateway Customer Service is unable to do anything except agree that the order has not been fulfilled and cannot do anything substantive to help.<br><br>I certainly will not be purchasing anything else from Gateway until they become a reputable supplier and neither will several of my colleagues. What I will be doing is to publish this complaint so that other purchasers do not suffer the same runaround that I have had to put up with.","link":"http:\/\/www.resellerratings.com\/store\/Gateway\/comment\/313067#comment313067","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gateway.jpg","store_name":"Gateway","username":"SDBM","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought NX570X on Feb 14, 2007 and received it on Feb 28, 2007 shipped from China in 3 days. It is a wonderful laptop. I customized with Intel Core 2 Duo T7200(2.00GHz); speed is very impressive. I\u0027m very glad that I chose Gateway NX570X over Dell Insprion 1505e (white & silver) and HP Pavilion dv6000t (shiny).","link":"http:\/\/www.resellerratings.com\/store\/Gateway\/comment\/303861#comment303861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Gateway.jpg","store_name":"Gateway","username":"winmyan","rating":"5"}, "single");){kind=link}
"I have a quote on a FX530XV for $2003.17 on the 20th of Aug, 2007. Gateway refuses to honor this quote. Instead, they bait and switch and generally give you the run around if you try to press them for the quoted price. The first sales agent Tyson (the sales reps have aliases), blew me off after telling me he would talk to his manager and call/email me back. He didn't and never intended too according to a second sales rep I talked to today (Judge). I have gathered that Gateway had no intention of making a killer offer, but instead hide behind their policy regarding quotes("Sale subject to Limited Warranty and Terms & Conditions agreement. Prices, promotions, specifications, availability and terms of offers are for U.S. end users only, not resellers, distributors or non-U.S. purchasers, and may change without notice or obligation. Prices exclude shipping, handling and taxes. Prices reflect all discounts, coupons and other promotions set forth above. Gateway cannot be held responsible for pricing or other typographical errors and reserves the right to cancel orders that result from these errors") so that they can refuse to honor quotes if they so desire. Anyway, I will not purchase a Gateway product in the future. This was the first time I had considered doing so and I feel it was a mistake. In the end quoted prices mean nothing at Gateway."