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"Total turn-off. After 1 months of waiting for my purchase to arrive, I called up. They promised to return call. After another month I called again. They blamed their vendor for non-shipment. But who can they blame for failing to respond to e-mail or phone inquiries? On-hold times for their customer service line: 15 minutes the first time; 30 minutes the second."
"Ordered on Gately's Web site on July 14th and was informed at the time of purchase that "we expect your order to ship between 7/16 and 7/18". Product eventually shipped on August 1 after numerous phone calls to an indifferent customer support staff. Gately's promotes its service but does not deliver. I will not order from this company again."
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posted Aug-01-2006 
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"Total turn-off. After 1 months of waiting for my purchase to arrive, I called up. They promised to return call. After another month I called again. They blamed their vendor for non-shipment. But who can they blame for failing to respond to e-mail or phone inquiries? On-hold times for their customer service line: 15 minutes the first time; 30 minutes the second."