1/5

posted Jan-25-2012

"I ordered a jacket from Gander Mtn. and I thought I had gotten a great deal. Well that wasn't the case. They sent me an e-mail confirmation, but when I never got any shipment info, I called them. What they told me was really upsetting. They said that they cancelled my order (without my knowledge or an e-mail, or letting me know in any way) due to the fact that the jacket had just sold out. Well I told them that when I ordered the jacket was available, so they got all my credit card info and sold me the jacket when they didn't have any in stock?! They didn't try to reimburse me for my lost time or stress. It really was a shame that I got so excited about my jacket only to find out AFTER I paid for it that they didn't even have it in stock. 2 days later, I saw on their website that the jacket was again available. I didn't even want to waste my time with them again though and have to go through this all over again so I paid $30 more for my jacket elsewhere. I would rather do that than try and deal with this company again! What they did was unethical and very un-professional."

report?

Is this review?… Helpful Cool Share

1/5

posted Jan-11-2012

"I called on an advertised price and they didn't honor it. They wouldn't even take responsibility for it and didn't plan on changing the ad."

report?

Is this review?… Helpful Cool Share

5/5

posted Dec-26-2011

"Gander Mountain is a reputable dealer. They offer good sale prices and coupon codes w/ free shipping. Their rating on here is rediculously low because they apparently accidentally messed up pricing on an item (marked it like $9.99 instead of $59.99) and cancelled those orders. Every rating here except two are people complaining about this one event. So order with confidence. I have bought online from them many times and I always get the item ordered for the price advertised within an acceptable time. One mistake w/ pricing doesn't make a dealer one-star. I understand why people who thought they got a steal on an item were disappointed to have the order cancelled, but I think they are overreacting. My guess is someone place a link to this site on some forum and everyone came over here to complain."

report?

Is this review?… Helpful Cool Share

5/5

posted Dec-06-2011

"Very happy with my order from Gander Mountain!! Great price! Free Shipping! Order was received within a week of ordering! After reading the other reviews listed here, I was very hesitant to order but I am so glad I decided to take a chance and order. That is why I am posting this review, so that others know that Gander Mountain is a trusted website and you can't beat the free shipping. I would absolutely order from Gander Mountain again and would recommend to family and friends. Don't be turned away by a few bad reviews."

report?

Is this review?… Helpful Cool Share

1/5

posted Sep-08-2011

"Yet another Gander Mountain Scam...I will let the following email exchange speak for itself.

Hi Mallory,

So which was it? A misprint on the website, or a sale item sold out? If the sale item was sold out, I would like a raincheck please. If it was a misprint, why did you sell any at $9.99. Has Gander mountain sunk to the level of Butterfly Photo and others of that ilk producing misleading ads and using bait and switch tactics. You guys used to be reputable. Wait til this hits the blogosphere! The loss of my 9.99 will pale in comparison. Also, please stop spamming me with ads in my email inbox. I didn't sign up for that.

My account has been charged for the slippers so I'd appreciate recieving them or a comparable replacement.
Thank You

Hello Mr. __________)_,

Thank you for your recent e-mail and for choosing Gander Mountain! I would be more than happy to assist you with this today. I apologize for the confusion and inconvenience caused by this situation, sir. At Gander Mountain we are very careful, but sometimes errors happen. All errors are subject to correction. Gander Mountain reserves the right to change prices and specifications without notice. In this case, these slippers should have been priced at $59.99 instead of $9.99. By the time that your order downloaded into our system, we were already completely sold out and were unable to fill your order. Of course, we only charge for our items when they ship out so the only activity you should see on your account would be the authorization for the total which will now drop off within the next 1-2 business days as your order has been canceled. If you would still like to purchase the item(s), please place another order on our website as the pricing has been corrected. Again, I apologize for the inconvenience this has caused you, sir, but if you have any further questions or concerns, please do not hesitate to contact us via e-mail at service@gandermtn.com or via phone at 1-888-542-6337. Thank you for contacting Gander Mountain and I hope you have a wonderful day!

Sincerely,

Mallory B.


Gander Mountain Customer Service Team
1.888.5GANDER
www.gandermountain.com

----- Original Message -----


Hi,
I placed an order for Sorrel Falcon Ridge Slippers, not a close-out item. If you sold out, just say that. You don't have to lie about it. Not cool, Gander Mountain.
Sincerely,
A confused and disapointed former customer.


Hello _____________

Thank you for your recent order with Gander Mountain. Unfortunately, the item(s) that you purchased were priced incorrectly on our website and, due to this error, your order for Falcon Ridge and/or Nakiska sandals has been canceled. These were new for Fall 2011 and the pricing that was incorrectly displayed was a 2009 closeout price. We sincerely apologize for the inconvenience. Please click here for more details regarding our misprint policy.

If you would still like to purchase the item(s), please place another order on our website as the pricing has been corrected. Again, we sincerely apologize for any inconvenience this may have caused. If you have any questions, please contact us at 888-542-6337 or email service@gandermtn.com. Thank you.

Regards,

Gander Mountain Customer Service
"

report?

Is this review?… Helpful Cool Share

1/5

posted Sep-07-2011

"Very shady practice of getting all of your private information and then canceling your order. I will not do business with them ever!"

report?

Is this review?… Helpful (2) Cool Share

1/5

posted Sep-07-2011

"Gander Mountain uses a deceptive marketing practice in which they will intentionally under price items very low comparatively to other sellers just to get your email address and contact info. They will then cancel your order, stating a "misprint price" and hold onto your information to advertise at you. Oh, they will charge you first, and who knows how long it will take to refund your money (if they even refund it at all). Stay away from these scumbags, they will harass you and rob you all while you think you're getting a deal. "

report?

Is this review?… Helpful (1) Cool Share

1/5

posted Sep-07-2011

"Will never order here again! What a waste."

report?

Is this review?… Helpful (2) Cool Share

1/5

posted Sep-07-2011

"This company breaks Minnesota law by engaging in a deceptive trade practice.

Advertises goods or services with the intent not to sell them as advertised

"

report?

Is this review?… Helpful (2) Cool Share

1/5

posted Sep-07-2011

"Terrible business practice. They lure customers with great sale price items and 5 days later they cancel refusing to honor sale. Sounds like a textbook bait and switch. Steer away from this merchant at all cost."

report?

Is this review?… Helpful (1) Cool Share

1/5

posted Sep-07-2011

"Horrible business practices. They reduce the price of an item, get your email, name, address, phone, credit card info and then they tell you they made a pricing mistake and you can't have them at that price. I think they reduce the price, then so many orders came in, they realized they shouldn't have priced them so low so they claimed they were priced incorrectly Give me a break."

report?

Is this review?… Helpful (1) Cool Share

1/5

posted Sep-07-2011

"They actually charged me and then sent out an email saying that they cancelled my order due to a "pricing error". Now here is the thing that gets me, according to the email confirming my order "Charges are applied to your credit card once items have shipped." As I stated, I was already charged, so WTF. Do they print any truths at their site? I'd steer clear of these guys. Crappy service all the way around, they hardly deserve the one star."

report?

Is this review?… Helpful (1) Cool Share

1/5

posted Sep-06-2011

"I'd steer clear of Gamder Mountain. Really poor customer service, and they don't honor their listed price after you place an order. They just cancel the order instead. There are much better places to shop and spend your money."

report?

Is this review?… Helpful (1) Cool Share

1/5

posted Sep-06-2011

"This is the second time I have ordered from Gander Mountain. Both times my orders have been canceled. It is so frustrating to order something, get the confirmation, get excited about it, only to get an email that my order has been canceled. I am very unimpressed, and will just skip shopping there completely in the future. Is it even legal to have a product online for a certain price, send a confirmation, and then cancel the whole thing? I am so upset!"

report?

Is this review?… Helpful (1) Cool Share

1/5

posted Sep-06-2011

"Bought slippers with discount.
A couple of days later received e-mail - order cancelled due to "misprint" policy."

report?

Is this review?… Helpful (1) Cool Share